Housekeeping didn't change sheets. Guest services ...

Housekeeping didn't change sheets. Guest services reluctant to help. Outdated.

I would not recommend this hotel in LA. I've stayed in Hiltons/DoubleTree in LA, Boston, San Fran/Hawaii/NYC etc... and this as by far the worst of them all. Rooms needed an update. Carpet floors were sticky, bathroom needed some upkeep, bath curtain was stained, worn sealant, etc. Fridge was very loud. TV had bad reception and channels went in and out. But really, I could have lived with all of this until dealing with housekeeping and guest services. We stayed here 7 days and only requested our room cleaned on day 5 because my husband got a haircut and shaved hair was on the sheets. We were so surprised to come to our "clean" room to find hair all over the pillowcases and the scent from the salon's hair product still on the bed. Guest services gave me a hard time when I wanted a solution. After a long phone call, they finally offered that someone would change the pillowcases. They wouldn't believe me when I said housekeeping didn't change the sheets when they didn't even see what I saw.