Dorsch Ford Lincoln Kia Review

Great team! Worked with Scott & Laura made the process QUICK & EASY!

Answered all my questions, great price for my trade in, AND $100 Festival Foods gift card as well.

Highly recommend Scott & Laura with Dorsch Auto Credit!

The team at Dorsch is friendly, polite, and very knowledgeable. George has a no pressure approach that brought me back after visiting several other dealerships. I had my best experience ever in purchasing/leasing my 2016 Kia Sorento!

Great service but website didn't work when making my service appointment online. Luckily an appointment was available later that day that I could get in.

Great communication and follow-up. Obvious focus on customer/guest experience. Knowledgeable and accommodating staff.

Very poor customer experience. Had my AC fixed and it worked for one day. Called to talk to the service department on Tuesday and told that Ryan was off but would call me in the morning and was given voicemail. No call by Thursday afternoon. I called and asked to speak to Ryan or a manager. Got a call at 4:56pm, missed the call by seconds, I called back and got voicemail. Drove to the service department this morning, Friday, and talked to Ryan. No apologies that he or anyone else didn t call me about my concerns. 3 days to talk with someone about this, really?
Maria Pickard

Was treated very fairly, they did not try and push me into a car I couldn't afford. Did I get the car I wanted no but in reality I could not afford the one I wanted. Very friendly and attentive I would recommend going here for all your car needs.

I love Doersch Ford but I was a little disappointed with my last service visit. I had my first oil change and paid an extra $29.95 for tire rotation and tire pressure check. Ford recommends 60 psi in the front and 65 psi in the rear. Well when my tires were rotated I now have 65 psi in the front and 60 psi in the rear. I believe that little mistakes like that make me wonder about having any major work performed there. I also was given a vehicle check up sheet when I picked up the vehicle. Shouldn t proper tire pressure be one of the most basic items checked?

Very well pleased with my experience! Paul Brault was very helpful in my decision making process to purchase a new vehicle and he gets a "10"! Love my new 2019 Kia Forte!

Great dealer and nice sales man, easy to talked with.

We stopped on Saturday to look at a vehicle. Took 1 for a ride and that's all that it took. Tuesday we took our new Edge home. Fast and friendly service we were in and out in under an hour. Carin was our dealer and she was great not pushy at all and helped us with anything we needed. Definitely will be our number 1 choice the next time we need a new vehicle.

I love their experience with a friend of ours that does car I love that person and great customer service

Rick Wise and Jason Lemmens did a GREAT job! We ordered a new work Transit Van and start to finish it took only 5 days. Not bad seeing there was only one like it in the mid west! You guys are the best!!

Fantastic experience! Our sales rep was Dillan. He was very knowledgeable, courteous and helpful, without being high pressure! He made our buying and decision process very easy! When Zachary stepped in to help us with all the paperwork, it wasn t a problem! He also was very courteous and knowledgeable! All in all, this was a pleasurable experience! Well done, Dorsch Ford!

Steve Collins is a great sales person. By that I mean he isn t so concerned about selling as he is making sure your questions are answered. Excellent experience.

good place to go. Went to check out cars. They didn't have anything I liked and in my price range. Mainly came to look at the new Niro but because it was so new they didn't have a large selection. Niro also didn't have much for reviews and it is hard to know if it will handle well in winter. So we chose not to buy. I would probably buy from here in the future.

Joe was extremely helpful and professional. He s very knowledgeable and does everything he can to get you in the car you want.

Amazing customer service! Drove 3 hours to get here from home, and would do it again. I know where I m buying my next car! Good, quality work, got us in without an appointment, even gave us a loaner for the day. Best dealership I ve ever been to! Jon Stratton was very helpful and explained everything in detail to me and helped me understand what they did to my car (I m not car smart lol). Thanks for treating us so great!

My family and I are from sheboygan. This past weekend we went to Green Bay to search for a vehicle. We never thought that we would find a vehicle and top it off a great dealership. But we did. Dorsch dealership is family friendly and willing to work with you. There not pushy like most dealerships are. My family and I wanted to thank Mike and Scott. Thanks for all your help.

Very easy and friendly experience. Easiest purchase I've ever made on a truck

Great experience! Best customer service. Everybody we encountered was very friendly. First time doing business with Dorsch and I will definitely be back!

Dorsch has done a great job with professionalism and being very knowledgeable!

Lovely experience, probably the most relaxed I ve ever been buying a car

Our salesperson Kyle was very professional, so was the financial person Rachel. Our first time buying from thus dealership and the experience was great!

We really like the car we bought at Dorsch Ford. It was very nice working with Paul Brault. He answered all our questions very good & was very informative. Thank you very much.

Very helpful and friendly took time to explain the features of my new ride.

Got a good deal on ford explorer, everyone very nice. Our salesman Paul Smith, was so helpful and has excellent personality, knowledgeable and not pushy, we highly recommend him to anyone looking for a new vehicle. Thanks to all the employees who explained the different deals on different packages to take care of our truck, to keep it looking and running like new!

Great place!!! Purchased a Kia Sorento, and they couldn't have been more helpful! Steven and Dallas stayed late just to help me and I was able to leave with my new SUV that night:) I'll make my next purchase their:) Thanks again!

Very knowledgeable staff. Vince took the time to show us every feature.
They took care of all the paper work.. It was a great experience.Try them for yourself.

They were very nice. And Scott was a very awesome person..... Best please to go too....

During tough uncharted times during the pandemic, Dorsch went the extra mile to ensure safety for me and their employees.

I just purchased a new Ford Escape and love it. Chuck Doute was my sales person; and he made the process easy and informative. Chuck went out of his way to make sure I was totally satisfied.

Rick Wise came highly recommended and I'm so glad we worked with him to purchase our vehicle. I felt like I was working with a trusted friend versus a salesman. He answered all my questions and made it an easy, enjoyable process. Rick had us work with Dallas for the financing portion who was also awesome to work with. Would definitely recommend both of these guys!

I always bring my Edge into Dorsch for service and oil changes. As always, I have great service. Today My service rep was Doug Ertman and he did a fantastic job.

I took our T-bird in for its scheduled oil-change. Dorsch was able to schedule me in for Friday even though I didn't call until Friday morning. Doug took care of our little baby, and I was most appreciative.

Thomas Stinson was very helpful and got me out of there in a timely manner.

Staff was great and friendly, they worked hard to accommodate all my needs. We drove up from Lake Geneva !
Paul our Sales Associate was very patient

Even tho the dealership had an unexpected situation of a couple employees that were not able to work that day, due to medical and personal situation, things went well considering the delay. Jon Stratton kept us informed of the progress of our service and was very polite and courteous.

The sales rep at Dorsch Ford was very helpful in assuring I got the best deal for the vehicle I wanted.

Very happy. Thank you for a very stress free experience. Love my new Escape.

I was very disappointed that it took an hour and 40 minutes to change my oil tire rotation and an inspection. The first two times I went there it took 45 minutes so I don't understand what happened this time and they did not have a proper answer for me when I asked the question

Simply amazing to work with. They totally helped us in getting a new car, when no one else would. Very friendly and helpful. Couldn't be happier with the service

Corey was extremely professional, knowledgeable and enthusiastic. He answered all our questions and concerns and patiently explained how the new car operated. His attention to detail is much appreciated. We are very happy with our new Lincoln and with Dorsch.

Very knowledgeable and friendly staff! Made the experience quick and easy. Highly recommend!

Looked all around for a newer vehicle and finally found one here. Was at a good price for a great vehicle. Would buy here again. Patrick was very helpful and knowledgeable.

We just bought our second vehicle from Dorsch, this time around we had the pleasure of working with Scott, Cory, and Dallas. All were great to work with! The things Scott and Cory were able to do for us is amazing, we left with a much newer car than I expected to purchase and at a great price. We won't need another new vehicle for some time, but Dorsch has made loyal customers of us! Thanks Scott for everything, beginning to end!

So very happy with my experience with purchasing my new Ford Edge ! Chuck was an amazing sales man to work with! Everything went quickly and smoothly! Very thorough and took so much extra time to go over everything the vehicle had to offer. Dallas also was great with all the financing and paperwork! Overall great experience, wonderful team and would recommend Dorsch Ford to all my friends and family!!

Big service.. sadly the fusion was not available in Purple....drives nicely...blocks out the Thunder

WARNING!!! This place is very misleading, will pretty much guarantee a price on a vehicle, then mark up your down payment, your monthly payment and your apr after they run your credit and waste several hours of your time.
Especially when you tell them your credit, and they assure you something. Went from 1000 down, 475 a month payments to 4000 down and 650 payments.
NOPE cya ...
GO ELSEWHERE!!!

Dorsch had a vehicle I liked and at the right price. I was so excited to go there and work with them especially because I was already preapproved by my bank! I test drove the car my husband and I both liked and the sales man Jim was awesome and very nice. Then it all took a turn for the worse when the finance guy Dallas got involved. He was rude and pushy. Like I said I was already preappoved with my financial and he proceeded to run my credit and pushed to get me to finance with them. I didn't want to seeing that the rate was the same and I like to have everything thing at one place, it's easier for us. He then refused to fax my financial the purchase agreement and then was rude again when we went to pick up the vehicle. He made what's supposed to be an exciting time extremely stressful and not fun. We will most likely never do business there again and if it was my husbands way we would have never proceeded with this purchase the minute Dallas opened his rude mouth but I really wanted that car.

Today I purchased my first car with the help of George. As soon as we walked in we were greeted and introduced. George definitely went above and beyond trying to find the car that fit my needs. He was very informative, patient and kind the entire process. He explained all of the features of the cars I test drove and made sure I knew what every button or door led to. Brad in finance was also very kind and helpful when choosing any add ons or finding the right payment plan for me. I had such a wonderful first time car buying experience that I will be recommending the east side location to others. I absolutely love my certified Ford Escape and the warranty included from ford! Thank you again.

Quick and painless. Nick made the experience easy and I did not feel like I was ripped off when I left. I will be coming back for all of my car buying needs. Highly recommended!

We came back to this dealership to buy another vehicle, because we hate dealing with the typical "car salesman". You know the type: pushy and just wanting to get a car off the lot. Dorsch Ford has stuck in our mind as a place that cares about their customers. We are tough customers with high expectations for a great deal. Paul Smith heard our needs and delivered our dreams. He went above and beyond in service and he treated us like family. Every time we drive our new/used Jeep Commander we will think of our great time spent with Paul. He will forever be a part of our family. Thank you Paul!

Due to a change in my life I needed to find a car to fit in my budget and yet meet my needs as an active mom. Spoke with Brad in finance before coming in and discussed my situation. We discussed some of my options and updated Chad of my situation. Chad had multiple cars in mind for me to test drive when I came in the next day. He spent the whole day with me trying to find the right car. I am totally Goldie Lox when it comes to things. He was so patient with me. After I found the one, discussed with Cody where I needed to be as far as trade in credit for my current car and monthly payments. Chad, Cody and Brad working together got me in the right car with in my budget.

And of course, Chad went above and beyond like always and dropped my workout bag that I had left in my trade in car at my house.

We had a pleasant experience purchasing our new Kia. Craig was helpful and friendly. Good personal skills for a salesman. Rachel who helped set up the finance was also friendly and knowledgeable . We have only positive thoughts about our experience.

Went in for a used vehicle as I didn't have the best credit at the time. They helped get me in to a newer model and even worked with me on replacement of the engine when it went faulty. All of my service appointments have gone well and they let me know when I have issues that need my attention without pushing the sale or service too aggressively.

Very nice people Cory was the best now me and my wife have the SUV we have always wanted

Took the car in for oil change and tire rotation. Always friendly service and attention. They do not try to pressure me into extra expenses, but will let me know if the mileage recommends anything. If I decline, it isn't pushed again. Nice waiting area and friendly staff.

Very thorough and kept me well informed of my service appointment. Very friendly and helpful.

Nick went above and beyond to help us have a great experience purchasing a vehicle. Thankful for all his help!!

Thank you Dorsch Ford and Mike for yet another great deal and your top-notch service!

We love our new Ford Escape. Everyone there was very friendly and helpful.

Sales agent, Paul (big Paul) was outstanding. Cody and Brad made the whole buying experience very pleasant for my wife and I.

Heather made my experience fast and seamless!! I will definitely be going back to Dorsch Ford to get my vehicle needs taken care of.

Andrew Grundstrom is terrible and avoid him at all cost.

Ryan was great to work with on my recent oil change and recall issue.

Never buy a vehicle from here. Thomas Leander is very rude and useless. Interest is way too high and cars are over priced. I was told my loan was for 2 yrs. Come to find out its 4 yrs. Not worth the price.

After searching dealerships and the internet for weeks we came to Dorsch Ford. They had the cheapest price by far on the car we wanted. The salesman was great. Not pushy, didn't try to create urgency to buy. Very relaxed, helpful, and friendly. These guys are pros. The whole process from test drive to driving home was about an hour and 15 minutes. All around a great experience. Thanks Dorsch.

I felt Scott did a great job at explaining everything from start to finish. We did a good portion of the work over the phone so when I did get to Green Bay I was pretty much set to go testing out different vehicles. Got me into a nice 2014 Kia Soul. Great Job!

Tom in the express lube is a stellar employee! I arrived for an appointment I thought I had booked online but I hadn t gotten a confirmation and Tom couldn t find the appointment in his software. Not to worry. Tom was professional, courteous, helpful, sympathetic;, and was able to slip me in on a Saturday afternoon no less. In the past 3 years I ve not had a bad experience in the service area and Tom is a prime example of the great staff at Dorsh. To top it off I had a pleasant conversation with Chris Dorsh while waiting - Chris had been my sales person in the past - and surprisingly remembered my first name.

Nice job Dorsh Staff. I left with quite a smile on my face

The sales staff was great! I was greeted and asked if I had been helped by just about everyone on the floor both days I was in there. Dallas & George were the guys I worked with. Both were both very professional and efficient and got me out of there with my new car quick and easy.

Pat Chady, our salesman was great! No high pressure. Excellent communication. He was very accommodating to my schedule and needs. Everyone I encountered was kind, friendly and professional. Well done Dorsch Ford!

*** This review is in regards to a purchase I made at Dorsch in 2012 however, because my experience was so negative and exhausting, I have not been motivated to finish writing my story until now, 5 years later. Everything was documented as it occurred because I was preparing a claim with the Wisconsin Department of Transportation Division of Motor Vehicles Dealer and Agent Section, which advises consumers to try to work things out with the dealer first.

Dorsch Ford Lincoln Kia did try to work things out with me. However, the resistance to help in the first place, comments about losing money on my deal, and requests of me not to write negative reviews were controlling and manipulative, canceling out the goodwill and generous spirit that true customer service usually entails. ***

I purchased a gray 2005 Scion xB from Dorsch Ford Lincoln Kia on 7/12/12. On 7/15/12 the VSC and TRAC CONT OFF lights came on. The car was diagnosed with a problem with the Variable Valve Timing Gear. This problem should have also triggered the SERVICE ENGINE light, which was discovered to be non-functioning. I also noticed that day that the MAINT REQUIRED light also was not illuminating upon start-up.

I sought out two repair quotes. The technician at the second shop, Foreign Car Specialists, grew concerned when I told him that both the SERVICE ENGINE light and the MAINT REQUIRED lights were out, because those are separate circuits and lights, not just one light bulb to be replaced. When the cluster was removed, he discovered that the two lights in question had been tampered with and broken off. The technician showed me the damaged part--I took photos and forwarded these to Dorsch.

After nearly a month of heckling, Dorsch agreed to pair for the repairs, though not the cost of diagnoses. Before proceeding, I attempted to speak to Pete, Mike or Dan Dorsch, because I felt that the solutions being offered by Dorsch Ford Lincoln Kia were not satisfactory in terms of the amount of hassle and inconvenience I endured to diagnose and would endure to repair the car without confidence that there would not be further issues that would come up. Pete Dorsch eventually did return my call on the morning of 8/23/12. We discussed my lack of confidence in the situation and the dealership and he offered me full purchase price toward a trade at his dealership. I found this to be the most satisfactory scenario, and decided to drive back to Green Bay as soon as possible to secure the agreement.

The sales manager, Steve Van Drisse, would not agree to negotiate in price on the trade vehicle I decided on, repeatedly telling me that Dorsch was losing money because of me. However, they were willing to lower the cost of a brand new 2013 Kia Soul by $2000, essentially making the cost of the two vehicles similar. However, this is the standard rebate that Kia as a manufacturer offers, so it wasn t really a deal.

I finally agreed to a brand new vehicle, to which Steve Van Drisse gave me a curt and rather insincere, Thank you, especially given the hellish resistance he gave me in working out a mutually agreeable resolution. Wayne made a point to ask me not to review Dorsch Ford Lincoln Kia with a low rating online, because it s not like grades at school, where a C is still a passing grade anything less than a 4- or 5-star rating would be like an F for them.

I felt bullied and at Steve s mercy during the experience; he was cold and short with me during the whole process. I found the pressure not to give a negative review to be offensive, and is why I am still willing to review them this long after my negative experience there. If the sales employees or management of Dorsch were concerned about a negative review from me, then perhaps they should have tried harder to go above and beyond to ensure that I was fully satisfied.

Dillan was our guy. He was so outgoing and knowledgeable, he helped us get through a few road blocks. Thank-you guys! The whole experience left me in amazing hands with a great vehicle that I don't have to worry about!
I highly recommend this dealership, and I highly recommend Dillan!

Everybody was super friendly. I was able to get a great rate, and totally happy with the experience.

I went in for a full service oil change. Although I did need some extra things (an air filter and lug nuts) something was botched with my electrical as I have a train horn installed. It not longer works and the compressor not longer operates properly. Clearly they messed with it and didn't put it back the way it was.

The best service.....as always! Also, the cleanest place ever.....employees were constantly wiping everything down.

Great people to work with! They go out of there way to help and create the best experience possible!

I went to Dorsch Ford looking for a new to me vehicle. I walked in and Mike greeted me at the desk. Showed him what I was interested in and the rest is history. I got my vehicle thank you for making my life easier I bought a Kia Sportage and I love her.

I bought a used vehicle from Dorsch the salesman Michael was very nice to work with. I found a problem with the vehicle a day later and called Cody the sales manager and they took care of it. I m very pleased with Dorsch Ford and I will be doing business with them in the future. Thank you Dorsch Team!

Very happy with the entire process from start to finish.

Bought a Kia Sorento 2016 on Saturday for a great price paperwork took them awhile to get done, but altogether a good experience. We came to browse and the sales person George stood back and let us look and only stepped in when we wanted a further look which was far better then the other lot we had been at I like being able to look without someone trying to pitch me a vehicle great experience lots of options. Would recommend to others.

I love working with Dorsch. This is my third experience with them and they have always come through.

Just bought a new 2020 F150.Been driving my current F150 for 17 years and was time for a new truck.Walked into Dorsch and was greeted by sales consultant Pat Chady. Was very polite and professional. After a conversation about what I was looking for he went out to the lot and brought up a truck. Went over all options with great detail.Did test drive but did not buy that day. Followed truck online and bought it a couple weeks later. Sale was handled very professional in all ways. Very happy with truck. Great job Dorsch. Bryan E

I expected very little and got excellent service, a great car, and the help I could have only hoped for.

After a mix up on parts, they went above and beyond to accommodate and get my vehicle services for its recall issues. Thanks for the follow up and communication.

We had another good experience buying a car from Dorsch.

Our salesman, Cory was top notch. He was friendly, knowledgable, and most of all not pushy. We enjoyed taking with him.

We highly recommed Dorsch and when you go, ask for Cory. You won't be disappointed.

My experience with Dorsch Ford Kia was very negative. The people that work on the sales floor are incompetent and liars. I was promised a certain trade in value (in writing) which he rescinded and offered a lower amount. I wrote to Dosrch leadership airing my frustration about my experience. No one responded. Every time I drive by on I43 and see their expansion sign, I can only imagine they can expand because of how they rip people off. There is only one Ford dealer in Green Bay I would go to, and it's not Dorsch. (Hint: Look for the other on Military).

Heather was very helpful as soon as I pulled in the service garage. She was very knowledgeable and able to answer the additional questions I had. She kept me "in the know" by giving updates throughout the service, and the SUV came out looking and running perfect.

Scott was very positive and enthusiastic about us purchasing our new vehicle. He was very helpful at all times and went out of his way to make sure we were completely satisfied...

Just read Coleman's review....wow... not sure his review was fair to Dorsch (or any other dealer). They DIDN'T charge him, tells me he might have not wanted to pay for them to look into the issue any further?? I guess Mobil1 engineers know whats better than the MANUFACTURER? I bet he has ZERO service records at a dealership - not that it justifies things, but if KIA or any other manufacturer creates a TSB, they must have a reason why.... Sounds like a keyboard warrior rant...