Dorsch Ford Lincoln Kia Review

A professional staff and great service as always for my regular maintenance at Dorsch.

More expensive dealership for services and service managers are unhelpful. Bought a set of tires from the west side location 4 years ago but deal with the east side location. Tires have 18,000 miles on them and are at 3/32 but Dorsch claims "They are not worn enough to be considered a warranty tire" when General tire themselves says that the tires qualify at 4/32. Both dorsch west and east refused to do service with the tires. Had to end up going to another General tire dealer who had no problem with the warranty process and said they were well within warranty qualifications. Fought with dorsch about this for about 2 months, ridiculous.

Had some recall work done and a oil change, snow tires removed and summer tires put on. Rob took great care of me and it was less than I thought!

We walked into Dorsch Lincoln expecting to be overrun by a salesman, pushing us to walk out the door with a vehicle immediately. Instead we were greeted by Chuck Doute Sr. He asked what we were looking for and showed us every option available. One of the vehicles we were interested in was not on their lot, but Chuck went in search of a vehicle for us. He found one and forwarded us all of the information. He kept in touch, making sure all of our questions were answered. In the end we decided on a different make of vehicle but our experience with Chuck was the best we have ever had with a salesperson. Thanks Chuck, we will definitely be working with you in the future!

Excellent service! Everyone there was very friendly and very knowledgeable. I would highly recommend this dealership to anyone!

Sales representative said some things he should not have and offended my wife and I more than once. The vehicle we drove wasn't a fit for us so we won't be going back anyway, but it feels like some internal training is needed in the areas of respecting personal privacy and racial awareness.

Customer friendly, not pushy and delivered quality!

They were quick, honest and transparent! A problem quoted for MUCH more before was fixed for just labor costs. Very grateful for honest work, thanks Doug and everyone else!

Best dealership experience I've had. Not at all pushy! Tom was very helpful and knowledgeable, and overall made my experience stress free. I'm confident I made a great choice.

I took my Kia into the Lineville location for a routine oil change today as I have done many times before. It upsets me that every single time I m there, there is always an attempt to up sell ! No matter what, an air filter, a hose, a windshield wiper, something! The last time I was there they tried to sell me an air filter when I personally changed me own filter 2 weeks before that.
But today s visit topped it all. As I went to pay, there is a sign stating if I use a credit card to pay, Dorsch is charging back to me, the 3% charge that the credit card companies charge a business to use credit cards! Sorry folks, that s the price of being in business! Business expense!!! I m done! I won t
Be going back! Hello Broadway!

Great Ford Dealership with well trained sales staff that know their products. I owned a F150 in the past and looked at the 2018 models to get an idea of cost and features. Good service from the sales staff.

On our fourth car from Dallas Brooks and needless to say, extremely satisfied. Great sales assistance and fantastic service after the sale.

The employees were very helpful in finding me the perfect car! Fair prices and great selection of cars! Definitely will be recommending Dorcsh to all my family and friends who need a vehicle! And I will continue to use there services and buy my cars there!

We bought our car with them and now we have returned for an oil change and tire rotation, how we are always very pleased with the attention and service. We decided to wait for the car, they work super fast and also the space for clients very comfortable. The best!! Thanks for the good work !! See you soon!!

Cory, the sales representative was very helpful and knowledgeable. He helped my wife and I find the next vehicle we needed for our family. The lending professional was very efficient and kept our best interest in mind while securing financing for us. I recommend the professionals at Dorsch Ford for your next vehicle purchase.

Stopped in for service on brakes and an oil change yesterday. The service lady met me immediately and started the process of checking me in. Ryan the service advisor had me taken care of with a friendly and professional attitude. I received a call before they went ahead with the brake repairs due to the fact my rotors were shot, again professional attitude. 2 hours later my vehicle was washed and ready and I was on my way. Thank you Dorsch for a pleasant experience!!!

East side location wouldn t let me book an appointment simply because I had to have my truck towed there and they couldn t trust when the tow truck was going to drop off my vehicle. Never even been to this location and sure won t be any time soon!

Great service and love that they work with my schedule.

Becca in the service department was fantastic to work with. Thank you!

Easy transaction. Got the vehicle I wanted. Got it home. 1 hour later wouldn t start. Battery died, but they did send someone out to remedy the problem.

This dealership was on a list we visited when trying to trade our vehicle in. The salesperson, Paul, was very knowledgeable about what to show us based on our preferences and the dealership was willing to work with us on getting the right monthly payment we needed for our growing family! Other than my wife trying to reach out for answers on financing and if we were approved for a loan or not, nothing bad to say!

Service guys are always knowledgeable and friendly, however an oil change and tire rotation for $70.00?!?! We USE to get coupons to bring it down a bit. I will be looking for a different place to go in the future.

My immediate and extended family buy all of their vehicles from Dorsch. My last vehicle was a used 2009 Kia Rio my dad purchased here 7 years ago and gave to me so I could commute to college. I graduated 5 years ago and the car held on strong with no major issues until last week when a deer attempted to jump over it and landed on the hood. I brought it to Dorsch for an insurance estimate but instead I proudly left with a Buick Verano in immaculate condition! Eric Brown is who my parents work with so I asked him to help me. He answered all of my questions and made my very first vehicle purchase quick and extremely easy! The entire process was seamless and I never felt like I was being rushed or pressured. He took his time going over the features and not once did he make me feel dumb for asking a ton of questions. Brad went over financing with me and worked hard to find the best rate and terms. I am beyond impressed with the service one receives from Dorsch including the small details like every employee saying hello as they walk past to the guest lounge that feels like a living room. Dorsch is amazing and I highly recommend them!

Pat was a great salesman, friendly and very knowledgeable. Thanks for a great experience. Just bought our second vehicle from him and this experience was as great as the first. Thank you sir

I loved the way I was treated! I came in with my own loan, and Corey made me feel relaxed and comfortable in your dealership! Never once did he talk down to me or assumed because I was a woman that I wouldn t be interested in the engine! I have walked out of other dealerships because of the way I was treated! Thank you!

Scott Nagy is an awesome salesman...we went in with the hopes of getting a new vehicle, filled out the paperwork, got approved...drove home in a new to us vehicle with no money down.... Thank you so much Dorsch Ford!!!!!

Best place to buy or lease a new or preowned vehicle.

Had oil change ,tire rotation.And they were checking recalls for abs and when all done i couldn't go much as I was idling at green light and had to go back.This is the 2nd time things have went wrong here.lLuckily I didnt get in an accident.Having my doubts about this place as I sit here longer!

Very good experience getting a new car with Vince. Very pleasant to work with and not pushy. I d highly recommend him.

I bought a kia soul 2016 absolutely love it!!! And Carin rocks !!!!love How they treated me it was fast easy and offered us drinks and just pleasant surroundings.

Love my new Seltos and Cory, as always, was wonderful to work with! Between my husband and I this will be my 8th purchase!

I would highly recommend working with Cory!

Nick Wagner and Dorsch Ford made my car shopping so easy . I was worried about purchasing a car by myself for the first time , but everything was taken care of perfectly, and I drove home with a smile on my face in my brand new 2020 Ford Escape .
Thank You Nick Wagner and Dorsch Ford .
Nancy Cummings

Excellent service along with information shared about both my 2020 vehicle and the changes made to the new 2021 vehicles. Very pleased with my visit to Dorsch facility. Thanks!

THANK YOU DORSCH!!! Especially Matt...he helped me get into a vehicle fast even when another dealership turned me away even with a cosigner, i shouldve came to Dorsch quicker with no hesitation! He explained the program and was very clear and in no time i signed papers with barely any money down! I greatly appreciate every one who greeted me and made me feel like i was just as important as the rest!!! I really cant thank them enough for giving me a chance!!!! As far as the car goes, its beautiful, roomy and i love it!!!

I had gotten my oil changed and Heather was very Professional and the job was done in a timely manner.

I had a great experience buying a new vehicle from Dorsch. Cory and the rest of the staff were very helpful and informative during the purchasing process. Most importantly, I got the vehicle I wanted at the right price.

Dillan did an amazing job selling me the explorer. He knew what he was talking about and knew exactly what all came with the SUV. Very well done and very pleased with the service.

Totally got the car fixed and warranty used. Worth the wait great guys family bought 5 cars from dorsche.

We always have a great experience with Dorsch. They are always respectful and curious. Always wanting to make sure we are satisfied with whatever we need. Thank you for your service.

Very happy with my Kia Sorento & Mike DeGroot for his expertise.

Only care about profit no safety in mind. Selling junkers or clunkers.

I was so pleased with the whole purchase. I was not hassled or pressured. They actually listened. I will return for just that reason.

Amazing customer service.... I had talked with our sales associate ahead of time about what we were looking for he had a car picked out and waiting for us to test drive when we got there. It was exactly what my wife and I had in mind. Financing was a breeze. Overall excellent car buying experience!

Cody, christian and ryan treated me very well. They had the exact truck i was looking for and cody made the deal happen at a price i was happy with. Customer service is outstanding. Cody went above and beyond for me. We will definitely be buying our next vehicle from them. Thanks

Roger Stinson was very welcoming and customer focused

Friendly people and those little extras that make it worth it

I dealt with a man named Christian and a man named Ryan, both were very good with helping me. Christian did not pressure me with anything and was very straight forward and honest. Ryan was very polite when talking to me about paperwork. Overall experience was great highly recommend for anyone else

First class service, and selection.
Thank you Chris Dorsch.

Always a great experience and service. This is why I choose to drive from Appleton for service.

We went through the Costco Auto buying program which worked great, they lowered the price of the vehicle about 10% which isn't bad. They still tried to upsell me on warranties when doing the purchase agreement but I feel that is typical for most dealerships. There was an issue with the vehicle that showed up the day after we purchased. They did eventually take care of it but it took 4 return trips to the dealership which was really frustrating but in the end they did fix the issue. We worked with Jack for the sale of the vehicle and he was very professional and helpful not pushy. I would work with him again if the opportunity presented itself.

Very unhappy with the department allowing us to drive off a brand new Fusion SEL $31,000 plus car with not one but two problems with the car. A piece broken off from the drivers door handle and a buffed out scratch right down to the primer grey. That is very poor workmanship and support for us. I believe we should of been told to take our MKZback home until the problems are taken care of. Now we are 100 miles away riding around with a brand new car that looks used . I have not held back on this story to all who have asked either. We are very dissatisfied over this. When we leased the MKZ we were told and promised many things that weren t true so when we turned in the MKZ we were already unhappy with this dealership and then the problems now with the new car. First time we ever were so disgusted with a Ford vehicle which really isn t fair because its the dealership that is the problem yet for the second time! I am looking into my legal aspects of this situation. Two strikes are too much.

Third time purchasing through Dorsch Ford, I would not lease or purchase from any other Sales Consultant other than Rick Wise who I have been buying & leasing for myself & Families ( 9 vehicles ) since 2008. Dorsch has earned my Business because of Both Rick Wise in sales and Dallas in Finance who made everything possible on this purchase.
I will recommend Dorsch to all my Family & Friends because of their Staff!

Outstanding Customer Service!

They had the vehicle and wanted. They were able to add a couple of items that I wished for any timely fashion. Very low pressure sales tactics. Very nice test drive he made me feel like it was my vehicle already.

Found the car I loved. Everyone was eager to help abs guide me through the process.

I was very happy with the service I received on my new vehicle!! Rick you were very patient while I tried to make my decision between vehicles and I know we were not the easiest to deal with!! Thanks

My husband and I were very impressed with the service received at Dorsch. We were planning on a drive through the parking lots just to see the models available. After meeting and talking with
Chuck Doute(including a test drive), we had pretty much decided on a car. Two days later Mr Doute delivered a Lincoln Nautilus to our home.

The whole experience started about 2 hours before I ever arrived at Dorsch. I called around noon to see if by some chance they might have a spot open for an oil change that same day. Turns out they did and we agreed on a time. As i pulled up to my appointment I was curious to see how Dorsch would compare to other places we've been to before including a family favorite for almost 30 years. I really liked the drive-in process. Even though it was about 85 and sunny out, I could see how this would be fantastic in normal Wisconsin weather. The first thing I noticed was that even though I had only driven about 50 ft. from the garage doors to the computer desks I already had 4 people say hi, smile and waive. Maybe they thought I was someone else??? I was greeted by a service consultant named John Collins. After very politley asking about my day he noticed that there was more then just an oil change I needed. I was due for a tire rotation. One of the benefits of going to the same dealership I bought the car from plus the car is a Ford certified pre-owned, the records are always going to well maintained which mean Dorsch can keep track of all the sched. Maint. and I dont have too. John explained speciffically what was going to be done (in easy to understand non-mechanic language) and then started completly wrapping up the front seat and steering wheel. Nice touch. John pointed me to the lounge with free drinks and I watched a little judge judy and ate some popcorn. It seemed like only about 10 minutes but John came into the room and said the car was done. Walked to the service desk and paid my bill, John went over everything that was done, what was looked at, the condition of everything and so on.. I grabbed the keys and walked out.. Just to find out the car was washed too!! Nice jobs guys.. . . . already told about 9 people i work with about my trip to Dorsch, hope u see some extra business

Worst experience ever. They replaced my transmission and fuel pump and now my car runs worse then before and there trying to give me a load of crap them service guys are all incompetent plan and simple

Both salesman Greg & financial representative Ryan spent all day doing their very best to get my daughter into a good car at a price she could afford. Have always had good cars from here and great service.

I went in for an interview and was treated well they did take a little extra time to contact the manager than was expected but they were also extremely busy upon my arrival.

Careful!!!! They ran 15 hard inquiries in a total of 3 days wile I was looking at a truck!!!

Becka was awesome getting my Lincoln serviced even though I didn t have an appt. Always great service. Thank you!

Purchase of vehicle was okay, although sales rep said I could get 1.9% interest rate over 5 years and when I went to sign the financing it was 2.9% over 5 years. Every time I took my vehicle in for service under the warranty, it was a pain and took three times longer than they said it would. Had to take it in for transmission work twice in 3 months because they either failed to fix all the problems or damaged a different part of the transmission while fixing the initial problem. Will not be purchasing or servicing a vehicle there once my warranty is up.

Great selection of new and used. Can't wait to get something here soon!

Brandon handled our experience at Dorsch with courteous, professional service.

Service sucks get a fog program appointment 2:45 didn't get car in till 3:30. Finally out of there at 4:30 not good Service!!

Dan and Ryan were great to work with! Very helpful and willing to work hard to get us exactly what we wanted and still stay within our budget! Thank you!

They accept you with no license or car insurance but denied me and I have both

I am so excited to be able to share this I just went and got my 2nd vehicle From Dorsch And I totally love it the people are so nice When you first walk in It's like a dream come true It's definitely the most amazing place I've ever been and the people that work there though do whatever it takes to get you into a vehicle I would never go anyplace else in the world but there and I can't wait to go back from my 3rd vehicle that really gonna meet awesome so if you really want a good vehicle people you can trust you need to go to this place and If you're Really smart ask for Scott He is totally the most Sweetest guy there and he will do what ever it takes teach you into a vehicle God-bless this place It's a God send

Waited in the showroom for ten minutes and nobody offered to assist me. Numerous employees made eye contact, but not so much as a gesture to acknowledge my presence. I even stood in threshold of two occupied offices to ask for help, but nothing.

Very easy to work with... no pressure. Fair deal for all.

Purchased 2015 Infinity Q50 for my daughter today at Dorsch West. Fair price and negotiation. Salesman, manager and finance people were all accommodating and great to deal with. And oh yea, the mechanic (Jimmy)at Dorsch East is the best around.

I never buy my cars anywhere else. Always at dorsch ford. Love the service and support. They do a great job to make sure you are happy! I will always say good things about them . Cuz they work very hard to get me what I want!

best vehicle shopping experience I have ever had!

I searched on the internet for the vehicle i was looking for. My husband and I took a trip to greenbay on a saturday afternoon and met Brad zerilli our sales guy. He made us feel very comfortable and was very well informed on the Kia Sorento SX that we were looking for.I had my heart set on one particular vehicle that i went to greenbay to see. while looking Brad suggested also looking at an identical vehicle with 6000 more miles that was actually $1500 less but was Certified which gave us the comfort of knowing we now would have a 10yr/100,00 mile warranty. After test driving that vehicle and having them appraise our Yukon Denali. they came back with a fanastic deal. We then were intoduced to Cody Graf finance manager. He went above and beyond to get us our financing first thing monday morning through KIA at an awesome rate. we also wanted a remote start installed and we spoke to Jim Eliason who scheduled our installation in a timely manner.Everyone we worked with was amazing. In the future DORSCH FORD KIA is where I will always return for my vehicles!

Worst customer service. I went to go resolve a recall on my vehicle. Was told it was going to take a day so I knew that it was fine. Then I get a call saying that they're not able to do it due to some kind of modification that I knew nothing about. So then it takes them two days to even figure out what they were doing and I finally was told that I can pick up my vehicle after they put it back together and didn't do anything. Never answer their phone and had to wait 12 minutes just to ask if my parents could pick up the vehicle since I was at work. Never again will I go here again. Be ready to have your vehicle here for days and not know what is really going on. They should have figured it out right then and there when I found out. Absolutely ridiculous. Waste of time.

Rob Brosig and Cheryl Hendricks were great! Very knowledgeable and responsive.