Donatos Reviews

Ordered online for delivery. I thought I might have put the wrong contact phone number in so I tired calling the store to make sure they had a number to contact me when the driver arrived to my work. Called 5 times between 10:43pm and 11:14pm. No answer. So I just sat and waited outside my building because I was afraid they didn't have the number to contact me. They did arrive about the time the website quoted me, but the cheese bread was burnt. I really wish I could upload the picture I took to show you how ridiculously burnt it was. How could someone put that in a box and think it was acceptable??? Also, the maranaira sauce had about 2 tablespoons of sauce in it. It was mostly empty. Again, tried to call, no answer. Never again.

Horrible service at this location. Avoid this place.

I ordered pizza through doordash at this location yesterday evening (1-29-2019) while at work. The first delivery gave me the wrong pizza, and the second attempt walked out before I could get up front to pick up my pizza. I called this location already pretty upset. Typically people order food because they're hungry. It was going on 2 hours after the initial order was placed. The first 2 times I called, this location hung up on me, and I was very civil. After the second hangup, I was no longer nice. The third time I called, I was able to speak to the female manager, which ended up being the worst customer service experience I've ever had. Donatos, you've forever lost my business because of her. She was not willing to correct the issue at all. She lied to me, and she passed off blame and refused to take responsibility. All traits that a leader shouldn't possess. The people you place in leadership roles, reflect you as a company and how you do business.

I simply choose to no longer do business with a company that treats me as a consumer, rather than a customer. You will not be getting my business anymore.

Thankfully door dash was willing to work with me, and gave me a full refund. It's a real shame that a 3rd party has to correct the mistakes of another business.

Manager was rude, the driver was willing to deliver to our area but the manager denied him at 7:15 PM on a Thursday. This is the second time trying to order from the Grant location with terrible results.

Great place for college kids, not so much for others. Their wall ads are not truthful, so expect not to get what they promise.

Sometimes the delivery time is hour to 2 hours and when u get it not that good

Good counter service ! Not overly busy inside, more drive thru lines

They almost never answer the phone. Have been on hold for 10min before but they re the only affordable pizza place nearby so I guess that explains their total lack of care?

They do not deliver within 30 minutes. They do not include plates, napkins, or any other condiments "unless requested." We ordered a large pizza which was late in arriving and disappointing in terms of product and taste. For the money spent we could have gone out to eat. No repeat.

The pizza was hot, fresh and was only missing the spices like oregano... Salads were full to bowl and fresh. It was rather pricey... $30... Could have went to Red Lobster...

Ordered two hours ago, told it would take one. Called three times to check on it, first two times, I was hung up on. The guy who answered was obviously high, couldn't hold more than one letter in his head at a time even after I spelled my name literally five times. Finally got through to a manager who didn't offer me anything for my trouble.

1 star because they took way too long to get our food 2 stars because it was good and 3 just to be nice, outside of slow service and dirty tables I guess it's okay.

12.28.17: Only giving 1 star because you have to give some sort of score. Not only did I wait 10min at the pickup window for someone to even acknowledge my presence, my pizza was incorrect and cold. When I called to speak with a manager, SHANTE answered and was EXTREMELY rude. I asked for a new pizza and for them to bring it to me, seeing as how I wasted most of my lunch break to wait for the pizza that they messed up. She started yelling and saying it wasn't their policy for free delivery and I could bring the pizza back for a new one or pay for delivery. By the end of the conversation she was yelling at me and hung up on me. When I called back to ask for them to refund my card, they purposefully did not answer the phone. I then called corporate who was not any more helpful than she was. RUDE management, cold and incorrect food and poor customer service. DO NOT GO TO THIS LOCATION. They may as well shut it down.

Very slow delivery - had to call back they said 35 minutes then now it is 1 hour 20 minutes - what ever still good food just be willing to wait

Love the crust also the taste of the pepperoni and cheese

I love how you can mix and match different toppings to make new creations.

This is the worst dontaos I will never order from them again!!! All the food was burnt!! They came late wasn t trying to give me my credit back for the food they made!!! They need to be shout down!!! They is a disgrace!!!

The pizza wasn't the greatest although it is pretty good it was a little cold they were taking care of the big order and it seemed like they kind of forgot about us

usually, the place is empty=more personalized service. so that's something ?

Just four more blocks to Harvest Pizza for a MUCH better meal.

We placed on online order at 6:35. It said the pizza would be done at 7:01 so we went to the location shortly after 7 and our pizza wasn't there. It had apparently been made but it disappeared. They said it would be about 15 minutes to make another pizza so we waited there. We ended up just leaving because it was taking way too long, we left at 7:55. In the time we were waiting we saw two separate people who placed online orders come in and be told their pizza hadn't even been started yet. The staff was very unapologetic and that was part of the reason why we left.

My office is walking distance from this location. I've received a delivery of multiple pizzas that were smashed to one side of the box and wrong orders with forgot items. If you order from here maybe choose pick up instead. I have never had an issue with a pick up order. Staff have always been nice.

Took 3 hours to get 2 pizzas!!! We were 5 minute drive away delivery man was very nice though

I stop by here several months apart bc of convince and for some reason or another my experience is never really...on point unfortunately. This last time the greeter was really nice though.

If I could put -0 stars, I would. I ordered a half pepperoni and half cheese and when I got it, it was pepperoni. I wasn t mad that they got it wrong but I asked if there was something that they could do for me and they said that they would give me a credit for my next order. I called today and they said they didn t find it on my number. I asked to speak to the manager and he said NO . Also, I called to check up on my order and they had my phone number wrong!!! I m furious and frustrated. Never will order from this place again. So unprofessional. Manager and ASSOCIATES WERE RUDE!!!! Something needs to be done!!!!! NOW! I m super angry. They need to be shut down.

So tired of poor customer service i went to this location for the first time and they messed up my order for a pizza i was in the hospital caring for my father it was late and they said they wouldn't refund me at all unless i gave him the pizza back and to do so i would have to leave my dad by him self so not going to happen. They offered to remake it but its 11:45 at night who wants to wait wheb they can just offer a credit?

They have horrible customer service. I sent my son to pick up my order and he walks in with half the order. I called them and the gentleman acknowledges that the other half was still sitting there. Then I check my pizza and doesn t have all my toppings, call back and get someone different she (Brenda) ask me to bring the pizza back and get the other half of my order. I told her I would call when I was on my way. Called back she acted as if she had a problem replacing the items I didn t receive. I will never return there!! Maybe they all need to go back
To training and check the receipts before they give them out the window

literally never answer the phones at night. they said they couldn't locate my order even though i got a verification email and didn't get my pizza till 2 am and it was cold. wish my delivery store was a different location. horrible.

What a terrible experience. Good thing Dominos is reliable.

The pizza was bland. Not like the Donato's I'm used to.

Awful experience all around. Waited at a vacant pick-up window for 10 minutes before a woman strolled over only to tell us they had no order under our name and number. The woman gave no apology, just rude aggressive attitude, insisting that we never ordered. She then refused to go get the manager for us to speak with. After parking to go in and wait for the manager, he came out another 10 minutes later appearing disheveled, unkempt, and nonchalant. He offered nothing to fix the situation but a 1-800-number to call, even shrugging to say they just had to replace their entire team because the service was so bad. I honestly can t even believe the level of incompetence I was forced to deal with at this location. Steer clear, Late Night Slice is just down the street.

Second time my pizza was burnt. Not worth going back better pizza shops to spend money and to get it right. Must hire felons from prison release to make the pizza . Yikes

Horrible service takes 2 hrs to get a pizza my bad the food never showed up had in five hours to deliver never showed up

They are never on time and by the time my lunch is over my food is never here. And the managers don't never know where the food is and when it is going to be there.

I was hung up on Five times, not even a hello! When i pulled up the manager greeted me at the drive thru window, i asked are they extremely busy she said actually yes because i have two people taking calls! I said really because i was hung up on 5x's! She oh i will address it as soon as I'm done taking your order! I was really surprised and disappointed!

I ordered my food at 7:00pm and they said 55mins so the next time I called back I asked if I could speak with a manager and they said that their manager was busy! Horrible Service

My boyfriend ordordered the mariachi beef pizza they didnt give him no sour cream it was burnt didnt look like it should have my personal pizza was burnt too so for now on if i wanna spend $30.00 on pizza we wont go here.

Decent Prices, and comfortable friendly environment. Get the home made ice tea. Can't wait to come back.

Great customer service from Sasha Battle at this store! I am always greeted with a smile and truly felt like my business was appreciated. By far my favorite Donatos in Columbus. Thank you, Sasha! :)

Most unprofessional location and it's consistent. Food is always over an hour late and the customer service sucks

Had to walk out because they couldn't complete the order. Store was understaffed and was a total mess. No one at the front to take care of carry out orders. Taking my business over to Domino's.

Great walk in pizza, but there is one place that is not good customer service

The staff here was excellent! Great pizza as usual and the caprese salad was fantastic

This location fails to provide promised pizza quality and toppings over and over and over again. Once they burnt my child's small and today I ordered extra cheese on a medium and they barely had ANY cheese on the pizza at all.

Have decided to stop being ripped off by this location. 1000 north high is excellent and always makes a good pizza.

This place serves the best pizzas. I love their margherita.

Long wait. Woman at cash register would not acknowledge me. I was there to pick up a pizza and it was waiting but she ignored me. I said excuse me and she said wait.

Excellent pizza and breadsticks. Would have gave it 5 stars but soda machine is always out of Pepsi.

Look toppings were skimpy in Porsche's it was a manager to take my order.

If I could put zero stars I would. I ordered 2 breadsticks and a cinnamon sticks and the dough on everything was completely raw. It was disgusting. When I called the guy was very rude and disrespectful. No apologies were given. Will not be back.

Terrible customer service, if I could rate them 0 stars I would

The team member that took my order over the phone was rude and did not try to hide that she was annoyed that I called in to place an order for delivery. Very poor customer service.

the califlower crust spinach and garlic pizza is so boom

Order pizza and wings, got pizza in a half hour it was hot but it took another 25minutes to get wings.

This might be the worst Donatos period. I sat on my front porch waiting for my pizza. Salad. Cinnamon bread, and Diet Pepsi after an hour I called and they said they knocked and were at my house... I was sitting on the front porch... she called me a liar... anyways.. this has put the worst taste in my mouth and I am the biggest fan. Grant street Tuesday night manager might have ruined the whole thing for me... no accepting applications!!

Phone Rang 2 mins first time no answer second time 1:30 hold time was 3 minutes only to find out it would be 1:30 for delivery

Don't bother buying from here. Ordered online an hour before close and it takes them TWO HOURS to show up. Didnt show up with the right change either. Had to wait again for them to come back with the right change. Should have been free.

My pizza came out great the last three times I ordered from this location customer service was OK as well the girl who gave me my order was pretty hot also

Horrible experience 10/12/17 - Deliverying for Door Dash, going to this store not only were they 25 minutes late for me to deliver the food, the First Lady (younger/skinner) wasn t very helpful and just seemed horribly rude and could careless about her job or my job making sure I get the food on time... I would never eat there because it s where all the homeless people congregate, also the outside of the building area smells like rotten human fieces.

Very rude customer service! 1st call, they had me on hold for over 5 minutes! I called back and after placing order and giving card info, the person i was placing the order with, hung up without letting me know how long it would be or even take the time to verify accurate debit card info. I called back and the manager was just as rude, the staff seemed extremely angry. He was just as rude as his staff!

this is the nastiest one around. i stopped ordering from here years ago and i remember why. i ordered the side salad, and most of the lettuce was bad. had to completely throw away all the spinach and tomatoes. there are only 5 pepperonis. i try not to give bad reviews because i know sometimes things happen, but they suck so much i had to.

Terrible customer service and we all got sick from the pizza this is normally our favorite chain but obviously not this location ever again.

Horrible Management. I've never had an establishment where i felt like they stole from me. (i'm not 100% sure they didn't.) I Placed an order on 2/13/20 for a hand tossed pizza (9:42 PM) as i was leaving the NICU because i had missed the NICU pizza night at nationwide for parents and I actually really like the pizza, first time i had it was here. I paid online and went to pick up my pizza and when i got to the window they told me they were out of hand tossed. They asked if I would be willing to take a thin crust and a credit instead. So, I agreed and waiting for 22 mins as they started my thin crust pizza order. After they walked the pizza out to me i confirmed with the guy at my car that i would still get the credit, not a fan of thin crust by my wife is. He took my name and said he would make sure the manager put it on my acct when he went back in.

Fast forward 1 week. I call in the order and mention i should have a credit. When i get there it is an entire ordeal where they didn't record what they had told me the previous week and the manager says he was the one working last week and doesn't remember the situation happening. Ultimately they refuse me the credit they "gave me" to accept an alternative to what i originally ordered the week before. The worst part is i actually feel like i remember paying at the window for the thin crust pizza, and as i was typing this i found the receipt for my online order which shows i paid for the hand tossed online. So ontop of not getting what i ordered and having them lie about a credit, they may have actually collected money for a pizza i never got entirely. Crooked shop, will never go here again, gonna share the story at pizza night next week too.

My goto for pizza in town. I wish it were a little cheaper but they always get the order right and it's usually delivered in a timely manner.

I love the grote family but this location on main and grant is awful. EVERYTIME. Order from there the order is messed up. Today I ordered 0 bone in wings hot blue cheese and received bone less! I ordered a salad with extra cheese and tomatoes with no black olives, and revived a salad with black olives. No extra items. Very disappointed that they have trouble completing simple tasks, this is not the first time they have messed up, and I am hesitant to return.

I purchased four pizzas and a sub for my nonprofit group on the evening of 3/11/20. One of our pizzas was exceptionally charred, and on the sub sandwich I requested no-cheese, yet it came with cheese on it anyway. Donatos has the most expensive pizzas, and with plainly inferior service at this location, I will take my business elsewhere.

Ordered a sub, cookie and fountain drink for pick up at drive thru window...got there guy was spaced out...asked me my phone # ..took my payment..then asked me what i ordered three times..with hesitation. Then said pull up by door so they can start making it and bring it out to me . ok..fine ..didnt have a problem waiting (even tho its already been 30 min)..but ok. The problem i had is he gave me a bottle of soda instead of a fountain drink..ok..but when i asked for an cup of ice..he basically said he couldn't do that due to COVID19...but if i paid him extra he would do it. UNPROFESSIONAL!!

Most frustrating delivery process I've had I years. Took 1 hour and 15 minutes, order arrived incorrectly, person at restaurant didn't take number down correctly and hung up before we could finish the order.

The Don Sandwiches was okay! Could have been a little warmer.

Bad customer service and very unprofessional management! Called in and placed a order for two personal serious meat pieces went to pick up my order my order wasn't even ready they couldn't even find the order the manager never a knowledge that the order was missing started yelling at the workers and proceeded to go to the window and started getting orders for the drive-thru she never acknowledge to me that my order was missing or did she apologize for me having to wait another 15 minutes for them to put another pizza in the oven that is ridiculous as a manager you should at least acknowledge that if you made a mistake apologize then correct the order!!

I dont get all this bad reviews for this donatos, their mariachi beef I order are always fresh and crispy unlike some other donatos places I tried. Never been disappointed, it happens to wait a little bit on the phone but hey the food is definitely worth it.

Once again they have messed up our order. We called in and changed our order from delivery to pick up due to the insane delivery time. We were told on the phone to pick up our order in 25 minutes. I went to pick up our food and they never even started making our order.They told us tough luck and to come back in 30 minutes. Waste of time. Worse donatos in Ohio.

Fuc_ked.UP BAD!!!!!!! Order was NOT right & I could NOT get it corrected by ASS HOLE. manager. Around 8:45 pm Friday June 30. lost a customer.