Ordered a sub, cookie and fountain drink for pick ...

Ordered a sub, cookie and fountain drink for pick up at drive thru window...got there guy was spaced out...asked me my phone # ..took my payment..then asked me what i ordered three times..with hesitation. Then said pull up by door so they can start making it and bring it out to me . ok..fine ..didnt have a problem waiting (even tho its already been 30 min)..but ok. The problem i had is he gave me a bottle of soda instead of a fountain drink..ok..but when i asked for an cup of ice..he basically said he couldn't do that due to COVID19...but if i paid him extra he would do it. UNPROFESSIONAL!!