Don Valley North Toyota Scion Reviews

I bought a car a week ago and I'm happy about their services. Sales person Shan Manojkumar was very helpful. I just want to give 5 stars.

Bought 3 or 4 cars from them during last 15 years or so. Happy and no bad experience.
No issue with service department as well.
Overall good dealership.
Although just live 10 minutes walk from Richmond Hill Toyota, DVNT has been my reliable choice.
Steven Ferra is the best.

I have had the pleasure of dealing with Marlon Lopez, Sergio, and Eon. I originally went to the dealership to have my car serviced for a vibration issue with my vehicle and wasn't happy with the result when I left. I received a phone call from Marlon a few days after my visit and the customer service he provided me went above and beyond the expectations I've ever had from any dealership. Marlon took the time to really listen to the issues I've been having with my car and gave me a "personal team" (Sergio and Eon) to work on my car so that I wouldn't have to constantly re-explain my issue to a new technician. I've been driving for almost 15 years and I've always had my vehicles serviced at dealerships. I've never received such outstanding service!! Eon (who is the master technician) actually came with me for a drive so I could explain and show him at what moments and driving conditions the vibrations would occur, while Sergio walked me through all the next steps and explained what the technician was going to do and how to fix my issue. When I went back to pick up my car, Eon even came out to the service area and went over all the different check points and fixes he did to ensure I felt safe again driving my vehicle. Throughout the whole process, Marlon and Sergio kept me up to date via email and phone; I never felt as if I needed to call to ask what was happening. They were both working together to ensure I felt important and that I wasn't just another customer walking through the door. I feel like I have built strong relationships with all of them. I have faith in their work and can definitely see their passion in assisting their customers!! These guys make a great team!

Just to follow up on this review for Dec 2020
What is worse than having a bad experience with a service department? I posted my bad experience with DVNT on Dec 27, 2020 the next day The Don Valley North Toyota Digital Team response and asking me to contact them by email in order for them to fix things right. I did the same date and they finally forward my information to their team at DVNT on Dec 29, 2020. AND after a whole month no actions have been taken. As this indicating how much they care about their customers concern. WOW!!!!!

Good dealership, conveniently located (for me), committed to good service. I was not happy with the carwash that they did after the service, and they took car for another carwash without a word.
Thank you.

We visited Don Valley North Toyota after having visited 3 other Toyota locations. We were assigned to Hameed Chennan and he assisted us immediately between his busy Saturday schedule. His excellent customer service and product knowledge made it easier for us to choose the vehicle that suited our need.
Thank you Hameed and DVN Toyota for treating us with respect and making this purchase easier.

A wonderful experience from start to finish. Shayne was so knowledgable, helpful and friendly. He was always quick to respond to my messages or emails, and able to accommodate my timing. I never felt pressured by Shayne or the dealership and was able to walk away with the perfect vehicle for me and my family! I would definitely recommend Shayne and Don Valley North Toyota.

I had an appointment for the Service Department on Thursday, November 26, 11:45 am.
Although I arrived 10-15 minutes earlier and after I managed to talk to the advisor (Andrew?) waiting another 15 minutes in line, I was told the waiting time is 1.5 hours for tire rotation.
I would have a few words about his colleague on the left, who, although I asked him at one point to help me, flatly refused.
Also the receptionist, in a very professional way, guided me to the advisor: that guy. That's all she could say.
At 1 pm my car was still in the parking lot and I went to the advisor telling him that I can't wait beyond 1:30 because I have to go to work.
Nothing happened until 1:20 pm when I asked for the car key and left.
Shame on you. You use Covid 19 to cover your incompetence, laziness and inefficiency.
RAV4 owner

We had an amazing experience purchasing a vehicle from Simon Lam at Don Valley North Toyota. Simon was genuine and had our best interests at mind. The process itself was seamless and stress free. Simon was there to help by phone and email at all times if needed. We would 100% recommend working with Simon if you are considering buying a car from DVNT.

If your looking to buy a used vehicle, go see Logan Artindale at Don Valley North Toyota. He has a great attitude, he doesn't pressure you to buy, he gives you all the information you need to make sure your buying the right vehicle. I couldn't be happier with the service I received from Logan and the management at Don Valley. Thanks Logan, I will be back when I need another vehicle.

Anand is a gem to this organization. He really takes care of his customers and very transparent. Totally recommend him.

I recently purchased a Toyota Corolla 2015 model from Don Valley North Toyota. Jeanete Maalouf made my visit at Toyota very friendly and welcoming. She worked with me to find a car that is suitable for me. She worked within my price range and went beyond the call of duty. I was extremely satisfied with her service and her hard work. I visited many car dealerships and talked with many sales persons, but I had the best experience with Jeanete Maalouf at Don Valley North Toyota. I had no problems or concerns. I saw the professionalism and friendliness in Jeanete and I will definitely recommend her to anyone. Thank you for making my visit at Toyota memorable. I am sure to come back to Toyota as my home dealership.

We just bought a 2017 Toyota Corolla from Mohamad El-Asmar. The entire process was just amazing, he was very professional and understanding. I will definitely recommend him and the dealership.

Professional service and nice service staff. Long wait times.

Best customer support . Free hotdogs and coffee. But they charge u more for simply changing ur oil. So go for full service but not for just oil change.

I bought RAV4 2017 last week and I received an amazing and wonderful service from Mr. Hameed Chennankunnath. He was very supportive, friendly and respectful. Honestly I wasn't planning to buy a car this year but I did because of him.
I really appreciate his positive attitude and high professionalism.
I recommend everyone who's planning to buy a car to visit this company and see the difference.
I'm really grateful!

Very careful attention to Covid, no hassle in negotiation, fair deal for trade. Responsive service. Always takes far too long to buy a car but this isn t unique to this dealer.

I had an amazing experience at DVN Toyota and Marco made the process so smooth for me. I am glad I bought my new car from here.

The receptionist doen't know what to do. I had to show my ownership twice. They messed up their job. Couldn't find my car to go home.... SO UNHAPPY... MY FIRST IMPRESSION WAS REALLY BAD. It seems like they are NOT PROFESSIONAL!!!

We had an amazing experience at Don Valley North Toyota. Uzzi was incredibly helpful, and made appropriate recommendations based on our needs and concerns. He mentioned that honesty was one of his main values, and it truly shows. Make sure to speak with Uzzi the next time you're interested in getting a car; you won't be disappointed.

Very clean and bright, has every model inside the show room

Bought a 2020 Toyota Sienna XLE Limited through Ada Wong. There's a reason why she has won so many awards for top salesperson year after year. She takes care of her clients and is very attentive to their needs. If you are looking for an honest, reliable and knowledgeable salesperson, ask for Ada Wong.

Great experience at Don Valley North Toyota. Arman M was very professional and made the experience of leasing my new car a breeze! Thrilled with the new car!

Recently we bought a 2015 Toyota Corolla S from this dealership. Hameed Chennan was our sales rep and he did an excellent job and in his absence he asked Anand , to assist us and we are very happy with the service they both gave. We bought 2-4 vehicles from them already and will continue to do the same in the future.

I recently just leased my 6th car with Don Valley North Toyota, I was in a very difficult time personally and Arman Mazaheri Tehrani treated me with such respect and patience, cause of him I decided to stay with Toyota again. I am in awe of the Quality of the Car and Care. Thank you.

Excellent service! We have been going Don Valley North Toyota for a few visits now and just the other day we had a really kind, caring and respectful man by the name of Amin Keshavjee looking after us. He made sure the car was looked after and returned back to me at a reasonable time. Thank you Amin Keahavjee and Don Valley North Toyota, this was our best experience yet.

It's a large dealership. It's clean. There is free coffee, you can purchase meals in their cafeteria. Staff is friendly. Work performed over last 5 years has been good. They offer a shuttle service. Service usually includes a car wash. It has been an excellent experience.

I have been a long time customer of Don Valley North Toyota and surprised to see the low score of this dealer. I leased my 2007 Corolla, 2010 Rav4 and 2014 Rav4 from different sales person, each time no trouble at all. My understanding is that you get almost same lease deal across different Toyota dealers anyways, so if each time they offer a bit extra, I just took it as a nice gift. I guess some customers are always look for a big big discount and would never be satisfied.

Worst experience ever with the manager himself Craig Hughes (used car department) and the finance department.
Craig verbally explain us something while put something else on paper and took my signature. He literally betrayed us and was on day off at the day of delivery.
Chinese lady in finance department was in rush to go home on Saturday that she dint explain us anything about my deal. Never going this place again in my life.

I just wanted to let you know that I have been receiving exceptional service on my 3 Venza s from the service department team at Don Valley North Toyota. I especially wanted to thank Marlon, Billy and Brian. They certainly go above and beyond to make sure I leave taken care of and happy. We had an ongoing problem with the automatic garage door button not working on one of my 3 cars. They were re-programming and clearing the memory, it still didn t work. Brian actually offered to come to my house when all else failed. Last week he arrived and within a few minutes, had everything working. They truly went above and beyond my expectations.

Very easy people to deal with, very friendly, welcoming, easy transaction

I purchased the hardest to get truck on the market here, Marco did his magic and Tacoma arrived in three weeks. Very happy customer, great service, awesome people. Recommend deeply!
They went to great length to secure the truck and Marco was simply the best.

I really appreciate Mohamad and his team for their assistance at Don Valley North Toyota. I will be sure to come back to this location

Hameed Chennan is a very nice guy, I could get a hold of him whenever needed, he responded promptly to all concerns, and worked hard to get the deal done. You will be in good hands with Hameed.

I would never go to other dealership. Wide selection of models and excellent customer service. They'll take good care of you and your car even after you drive your new vehicle off of their parking lot.

My last visit with DVNToyota was very satifiying experience even though it was Pandemic lockdown, technician made amazing job , service staff - "Amin " made my car maintenance service amazing experience and all the staff made Covid-19 protocol of social-distancing properly done , Good job!

Was referred by a friend to DVN Toyota to buy an used car.
There were numerous choices and I found a 2014 Corolla LE finally with good price. Not only the sale person, Anthony Silva was so professional and polite, even every staffs in DVN Toyota was polite and in good manner. I enjoyed the shopping over there and will recommend DVN Toyota to my friends.

Phil Huang was so great to work with. He was super patient with us and very professional. Very happy Toyota owners now!

***BEFORE WASTING YOUR TIME GIVING YOUR HARD EARNED MONEY TO THIS DEALERSHIP PLEASE READ THIS POST*** I WOULD GIVE ZERO STARS if I could! Do not think for one second that they built their cathedral of a dealership by giving you a fair deal or caring in the slightest about your best interest. Here s why

I came into the dealership serious enough to give them separate days of my time and provide a signature with a credit card for my initial offer on trading in and financing a new vehicle. Upon agreeing to my initial offer in writing, the Assistant New Vehicles Sales Manager IAN FERNANDES attempted to hide an extra $10,000 in his response which was simply "Thank You Deal Ok $455 84 Months $0 Down :)." Yes he even put a smiley face...how professional.

The sales rep presented Ian s offer stating that he had agreed to all of the terms of my offer but simply changed the monthly payment amount. Upon confirmation from the sales rep, I was led to believe that the terms that I submitted to Ian were agreed upon -- This meant that my trade would be valued at $7500 before taxes and all other conditions of my offer were as he put it "Ok" less his $455 monthly payment tweak.

Instead, this is where you could say things went south, FAST! After nearly 4 hours and paying for the dealerships terrible cafeteria food, I learned that even though Ian wrote "Deal Ok" and the sales rep stated that he had agreed to my initial offer, in actuality he used tricky language in his response and created an entirely different offer altogether! Car salesmen go figure.

It was ONLY through my own due diligence and education in mathematics that I was able to figure out that Ian only gave $3000 for my trade and hid a $10,000 increase to my initial offer in the "$455" that he conveniently added to his "Deal Ok" response.

This poor excuse for an employee, let alone a sales manager, assumed that the average consumer would not realize what he had done with the wording and presentation of his response to my initial offer. He thought he could make me believe that he agreed to my initial offer and that I would not investigate the higher monthly payment amount. Well obviously he assumed wrong!

This was an absolute first in my history of dealing with dealerships and an extremely backwards business practice. The worst of it is that Ian could have rectified the situation by providing me an equally clear counter offer to my straightforward initial offer but that unfortunately culminated. He was the very opposite of transparent throughout the entire negotiation process. To top it all off, he NEVER apologized and even attempted to avoid me when I spotted him on the sales floor.

Please know that IAN FERNANDES completely broke any trust that I had in this dealership and in Toyota as a brand. My family, friends and clients will no longer deal with this dealership and I suggest very strongly that whomever reads this post do the same. I will be filing a formal complaint with Toyota Corporate and once again I STRONGLY URGE USING EXTREME CAUTION IF OR WHEN DEALING WITH IAN FERNANDES OR A DEALERSHIP THAT WOULD USE THESE TYPES OF INSULTING TACTICS ON POTENTIAL CUSTOMERS! ***CAVEAT EMPTOR***

Car was good but had some minor issues. When discussing the pricing the sales rep could have been more accommodating. In the end we could not come to an agreement.

Amazing show room, Plenty of inventory, great service, caring salesman!

I had a very good experience in Don Valley North Toyota, i was already settled on a Toyota Corolla 2020 and was looking for the best deal, Christine Lee did a great job explaining all the options and managed to get me a very good deal, it took me 2 visits to complete everything and take delivery of the car.

I was shopping with my father and mom for a Corolla dealt with Mohamad, he was great informative and polite. Couldn't say enough great things

I got a great service support from Hameed Shannan and Jaison Joseph. They spent all efforts to get my deal done with less headache to me. Real professionals in the right place.

Great service, great patience, and real understanding all around team. Definitely buying another car from this dealership.

I was a loyal Toyota customer for over 10 years. My family owned about 6 of their cars, two of which were bought from Don Valley North Toyota. I saw the service quality of this dealership decline steadily over the past couple of years and my latest encounters with them were far from pleasant. On one occasion it took them over 4 hours to get front break pads replaced on my Yaris. The next time it took 1.5 hrs for a simple oil change. Both times by appointment. Nevertheless, when the time came for me to buy a new car, I returned to this dealership without thinking twice. Since I lost my old car in an accident and needed a new one fast, I walked in looking to buy a brand new or a slightly used vehicle that same day with cash. However, the snootiness of the sales managers and their complete unwillingness to negotiate or meet at least some of my demands, forced me to walk away in disgust and look into other options.
At the end, I ended up buying a Mazda, because when I walked into their dealership, I experienced that same exceptional type of service and product quality that Toyota used to pride themselves on 10 years ago, and the memory of which was the only thing keeping my brand loyalty alive lately.

Purchase a 2016 Corolla car with a magnificent customer service from Sam Francella. When I collected the car it was in such pristine condition that friends thought it was a new unused car. Sam made sure all my concerns were addressed and went the extra mile. Great job Sam !!!

Super Happyyy with the service. The Sales Rep Thomas Chan is super great. Highly recommended. He knows his stuff...

I would put a 0 if I could... horrible experience... Don't deal with this sales called Simon... Never coming back again

Wow!! what a way to rip off customer!! I would rate 0 STAR if its possible for their service but give 5 STAR for their ability to rip off the customers.
GUYS STAY AWAY FOR SERVICE TO THIS LOCATION (unless you have Toyota warranty)
I am having Toyota camry 07 which i got engine light ON. As my car not in warranty, i checked with my mechanic first. Error code P0037 O2 sensor bank 1 sensor 2. we replaced sensor (3 times) but keep getting engine light on with same error code and we decided to check with Toyota genius ppl.
Mr. Cheng was helping me on this. When I went to drop my car, i already informed them about error code, whats wrong in the engine, what we replaced and told him that I want to further check 'wiring' becoz car's computer not getting enough voltage from sensor and this is why displying error code P0037. He told me that they will dignose proper fault and I have to pay $120 just for dignosis and then repair expense. We both agreed.
After an hour, I got a call from Cheng and he told me that my car getting error P0037 which is oxigen sensor and they have to change with oem sensor($550). They refused to further check as they have to go step by step. They also refused to give any gureenty on this.
so guys here was their plan to rip me off: 1. I will pay $600+ to replace sensor. 2. they will further do diagnosis and find problem in Fuse panel (becoz i checked and fuse circuit for sensor also not getting voltage) or ecm which might cose $1000. 3. check wiring if its not wiring then finally change the computer which cost $2000.
I am not hating their service for big cost but they should have informed customer about their procedure before taking car in. Especially when customer telling you that they already checked and there is no problem.
Also before giving car to them, i asked them I need to check wiring carefully becoz thats my main doubt. They should have informed me that they not going to check wiring directly.. they have to follow their so called procedure steps then i wouldn't have lost $120 (plus tax) just to know what i knew. I feel like cheated and already filed complain to OMVIC.
I called Toyota head office which seems they also helpless. I would never buy Toyota cars and also dont let my family and friends buy any.

Good place to shop for a car. Shuja there helped me, he was very good.

A very well organized and efficient business. Thorough and polite staff they are not pushy but know their stuff. It was a pleasure to do business with this organization. I bought a vehicle that was fairly priced and was given a good negotiated price for my trade in.
Consider the 300 km drive worthwhile as I was not getting near the service or considerations from our local Toyota dealership that is within 1 km of my home

It was a great experience buying our vehicle from Don Valley North Toyota. Mohamad El-Asmar the product specialist was really helpful in providing us with all the valuable information and helping us decide our purchase. Overall it was a pleasant experience. Thank You Don Valley North Toyota.

By Jean on Jul 05, 2019
Customer Service
I had superb customer service experience with salesperson BEHZAD at Toyota Victoria park and Steels location. He met and exceeded my expectations of what type of car I was looking for. I m happy with my 2019 Camery XSE model. Highly recommend BEHZAD and hope to work with him again in future.

Went to look at a car, most salesperson are very charismatic, informative and kind. We had a new salesperson but he was VERY pushy, and would not let us leave. We asked for only a quote and we could tell he was getting frustrated because he wanted us to sign right there and then and we told him there was no chance of us signing today. He even tried to persuade us with nonsense like we only have one car left.

For future sales anonymous, be kind and informative ,that is all you can do. Being pushy will get you nothing!

p.s at least your beverages are tasty

Best parts counter I have been to in a long time. Also had lunch at their cafe. This place is enormous but beautiful. Not your average dealer feels very upscale.

I just bought my first car from Sam Francella and I couldn t be more happy with the service and people at don valley north Toyota 10/10 would recommend, everyone s so nice and caring!

Fiona Leung has provided us excellent customer services which went beyond our expectation. Even though we asked a lot of questions, her responses are friendly and understanding, and provided us her knowledgeable and honest answers. We really appreciate your professional services.

We had such a great experience with Pejman and Don Valley North Toyota. Pejman was an absolute delight to work with. Knowledgeable, helpful, available - exactly what you want from a car sales representative! I highly recommend him. We would 100% recommend people use Don Valley North Toyota for their next purchase!

This a stellar dealership with professional staff who are always willing to accommodate and go over and beyond for their customers! Pouria Rezanezhad and Jackie Cheong are very knowledgeable and positive in sales. This dealership follows Covid19 protocols for everyone s safety. The customer always comes first at DVNT

I can't thank my sales rep Jeanete Maalouf, I shopped around before I went to Don Valley North Toyota and Jeanete was recommended to me by a friend, she made my experience in buying my first car so easy and enjoyable, her friendliness, smile and honesty, made it easy for me in making my decision to go ahead and purchase the car, can't thank her enough and I would recommend Jeanete Maalouf to everyone's shopping for Toyota.

MOHAMAD EL-ASMAR,

I just wanted to write you a quick note to thank you for your honesty and dedication while selling me my new Toyota RAV4 two weeks ago. I've always been wary of car salesman, often with good reason, but you've helped to redefine the stereotype.

Thank you so much for answering all of my questions honestly, and making the process hours not as painful as it otherwise could have been. I'm happy with the RAV4 I purchased, and I'm not freaking out about the purchase price. That's a pretty ideal situation when it comes to buying a new car, and it's all thanks to you.

You can be sure that if I have any friends looking to buy new cars in the future, I'll be sending them to Don Valley North Toyota, and telling them to ask for MOHAMAD EL-ASMAR. Thanks again.

Nabil Azir

I purchased a 2020 4Runner limited black on black today. I had the pleasure of dealing with New car manager Ethan YE and sales person Shirley Zhu.
Ethan and Shirley were knowledgeable and professional and also just really nice people.
They made the process easy and not frustrating and they were clearly honest and upfront about the choices, and finances.
They listened to me and made sure that I was in the right vehicle for my needs and preferences. They patiently went through a number of different options for me.
I don t live close by, but came to Don Valley Toyota because I heard good things about the people here. I highly recommend you go to Don Valley Toyota. I had an amazing client experience. Thank you Ethan and Shirley.

I bought my car from Behead shomalzadeh I'm very happy tahnka to Don Valley North Toyota

Time is difficult but we need a car urgently. the team at Don Valley North Toyota has been very helpful and professional throughout the sales process. they have been honest and did not hesitate to go the extra mile to help us select the car we need and deliver to our satisfaction.....a big THANKS to the team!

The most worse customer service in Toronto for Toyato car buyers !! We got fooled by these good reviews . We wanted to take a test drive for CAMRY 2018 XSE Model . So My husband called and booked for the test drive on Saturday September 15,2018 at 5.30pm. I still remember the date and the time since they treated us awful! With all excitement to test drive the car we wanted to buy, Myself and my husband entered the showroom. To our surprise nobody bothered to greet us or ask us what we want. Then we went to the reception desk and informed the women who was sitting there that we booked for a test drive. She asked us to wait that some sales representative will be there assisting us sooner. We waited for 15mins. Later 15mins a sale representative came his name is "William" cant forget that name. He was not interested in selling the car to us. He unwillingly treated us for the test drive didnt even talk or explain the features of the car which was so annoying. He was extremely rude and unpleasant to us. His behaviour hurt my husband alot and we decided not to buy car anymore in this showroom.!!
" Saturdays are unwelcomed for customers by the sales representatives also they give preferences only to Chinese customers". This what happened and we decided not to buy car in this showroom.

there is always a good and bad reviews. if you don't like the price and service, it's simple DON'T BUY!!!! there is always a Good and bad side in every story. Don't make your life complicated. I'm happy and satisfied with the service provided by jeff pingol. already purchased two toyotas from him. guy like him you should talk to.

Great place to purchase a vehicle . Tony Y. was a pleasure to deal with
I would recommend them .

Claudy Woo gave me a very friendly and professional assistance, helping me to select a car, also in my visits to showroom, etc , I feel a very safe environment under Covid situation, I am glad I selected this dealer for my purchase.

I had a great experience this week purchasing a new vehicle from Sales Consultant Blain Cox. He was very friendly and helpful recommending the right vehicle to suit my needs and budget. His vast knowledge and background with cars was also very useful because that gave me the confidence and peace of mind when making my purchase. I also appreciated that his sales process included introducing me to a member of the service team that will help me in the future with my maintenance appointments. Overall, Blain exceeded my expectations and made my experience at Don Valley North Toyota Scion a memorable one.

All positive ! Love this place. All staff I've met have been friendly and helpful. Service staff are great!

Thank you Mike Lin and Don Valley Team. We have purchased our fourth vehicle from the Don Valley Toyota team. The new Hybrid Venza has performed very well getting over 730km per tank. Quality vehicle for sure! The Tundra is a top line truck to help with our business. Keep up the great work. WEINS.ca is a great reference to see all their dealerships. The service package we purchased keeps the stress down knowing all incidentals are covered.

Tip: If you use their shuttle service I'd recommend telling them to pick you up 30 min ahead of the time you'll be ready.
My shuttle was supposed to arrive between 4:30-5 and was supposed to arrive "a little earlier than 5 if that's ok". Cool, that would've been great but it's 5:30 now and I'm still waiting.

I might provide an update on this review depending on if I receive a response or not. I came into the dealership with my boyfriend on June 30th. My home (family) dealership is back in Woodbridge. I recently
moved to the East end and heard good things about DVNT. I was inquiring to purchase the new Rav 4 2020 XLE. My sales men was Marco and he did a good job explaining to me the process and what not. The reason for my low rating is due to transparency. They had told me I would receive a decision of my approval for the vehicle before I left the dealership that afternoon. After spending nearly 3 hours, all I left with was a pamphlet and told to keep and eye out for a call regarding the decision. It s poor customer service due to the fact that I was told something completely different prior. Marco was the one that told me how quick a credit application takes. I am not new to the process as I currently finance my 2018 Corolla through TOYOTA CREDIT CANADA. My home dealership (Woodbridge) was a swifter process when I acquired the vehicle above. I came in with my dad, discussed options, my credit was ran and everything was settled before I left. Again, transparency. You risk losing potential long time clients.

I purchased a 2019 RAV4 hybrid limited from DVNT and the purchase experience was great. Ken Yokoyama and Fiona Leung were both excellent advisers who understood our needs, answered all our questions and got us the vehicle we were looking for in less-than-expected wait time. We really appreciate their patience and professionalism and we highly recommend them to anyone looking to purchase a Toyota.

I recommond the sales Stanley Su and his manager. Not only we got a pretty new pre-owned good car with a best price (Manager Special :P) in this biggest dealer in Canada (normally, people think big dealer means expensive, but after I inspect the cars in a same condition, I change my mind, let alone they already did the toyota certified ) Moreover, they are still very responsible after I have picked the car-due to the pre-owned car battery have already used in a couple of years, so it did not work in my home garage, Stanley went to my home after I call him, and helped starting my car by his tools, then lead me go to his company did a examination and finally changed a new battery for free! I think it's the best service I met before!

Excellent service at this dealership thanks Maryam Panah!!!

I bought new 2019 Highlander through Mr. Hameed. He is kind of very cool guy and easy to deal with. Provided me all info and at the end made my purchase easy( good deal). I am very happy , if any one wants to have good deal then sit down with Mr. Hameed.

Bought a car last year from Ada. She is super friendly. I would go to her again. Came in today for 2nd service from the ECP plan. Proceed to be told that it was cancelled/deleted. Spent the next hour waiting and running around trying to figure out what happened. Apparently no one knows. Ended up being able to get the service done but plan needs to be looked into after 3 hours of being there.

Excellent service. Very friendly and respectful staff. :)

My first experience buying a car from a dealership. Peter Ng was the best! He was patient and understood my needs and guided me throughout the entire process, making me feel comfortable.

I 1000% percent recomment this dealership and recommend that you go see Peter if your looking for a car!

:)

Thanks again, Peter!

Great service and the staffs are really helpful especially the service manager. I really recommend this dealership

MR.SHUJA HASSAN RIZVI, A Sales person here who guided me towards buying a Pre-Owned TOYOTA COROLLA LE, who made me satisfied with 100% worth deal. Finally i bought a car with an excellent condition.

Honestly speaking, I never met him except on the day of car delivery, i got in touch with him randomly on a phone call two-three days before buying a car, we made a deal and literally finalized everything on a phone call.

I didn't even go for a test drive before buying my car. #strange? I know right

He is a trust worthy man for sure and all i can say and recommend everyone to visit him for the Best ever deal and satisfaction. #DonValleyNorthToyota #Satisfied #100%

My lease expired in mid March 2020 right when the covid-19 pandemic hit and I was not able to return my minivan since the dealership was closed.

I continued to pay for the lease plus interests for an additional 3 months. Monthly principal payments go towards the buyout price which is correct but not the interests. Brought up my concerns to the lease manager about why the customer still needs to pay for the interests portion of the lease when dealership is closed and customer is not at fault for not being able to return or buyout the vehicle. Nothing was done about this. I wasn't happy.

I had an awesome and memorable experience with Don Valley North Toyota.
Pejman Akbari (Product Advisor) gave the highest world class customer service beyond my expectations. He is indeed, in my opinion an Asset to Don Valley North Toyota. I can't wait to recommend him to my friends and families. Good job Pejman, wishing you all the best in your career. Kudos to Don Valley North Toyota for giving me the privilege to do business with you. Coming for my second car real soon. #smiles. Cheers

Don Valley North Toyota was extremely professional and polite. A shout out to Lu Tian who was great to deal with and comes highly recommended as a car salesman from this customer. He answered every one of my wife's and my questions. If he didn't know the answer immediately, he would get back to us quickly with the answer. Lu Tian was always at our fingertips as we could text, call, or e-mail him if we had any other questions or concerns. He even picked us up from our home when we had no way to get to the dealership so that we could get our new car! Thanks for everything!

Tony Cao is not your average salesman. Matt and I came in looking for a Toyota Tacoma and Tony made the process easy and enjoyable. It did not feel like your typical transaction as Tony took the time to learn about our lifestyle needs in relation to the vehicle. Based on our conversation, he was able to provide insightful tips to make sure the tacoma was suited to fit our needs in terms of maintenance, accessories or any modifications we had in mind for the vehicle. He was also able to fill the gap on specs/features we may have missed from our research. To top it off, he had our vehicle ready for us in a short amount of time and landed it on Taco Tuesday. 5 Tacos for Tony!!

They just want to sell you stuff. They can not even do a good job like changing oil.

Don't let the fancy building fool you! Never, EVER buy a used car from these shysters! They sell lemons and act dishonestly! Read all the other posts! I too would give then zero if I could! DON'T DO IT!..go elsewhere ....Find A trustworthy dealership. "A" lot - yeah right!

They say what ever they need to to make the sale and do not live up to their promises or stand behind their product!

Never, ever, buy used from them!...they are NOT "right-do-ers"