Don Valley North Toyota Scion Reviews

I recently purchased a Land Rover there had a great sales guy ( Hameed) . Friendly and verry help fully no pressure at all I will surely recommend him.

I purchased my first car ever at this dealership, and Philip was an amazing help!! He walked me through the entire process and explained everything to me throughly. (I m a car noob)
Philip was so helpful from the day I met him, to the day I picked up my car and explained how all the car functions worked.

Thank you SO much Philip, and everyone at the Don Valley dealership for making my first car buying experience so smooth! :)

Excellent service from Don Valley North Toyota and Arman. Arman was very friendly, professional, knowledgeable and willing to do deal. Very satisfying service and experience.
Thank You

Great service. With the help from the friendly staff Frank Fang, we found the car we wanted easily. The whole purchase experience was great. I'll recommend anyone to look for Frank if you need someone knowledgeable with great service.

Had a good experience with the site. Shuja, the sales person that attended to us had explained everything that we need to know. and over all we are satisfied with the results and had been a quick service.

Mr Amin Keshavjee gave me a good service today, he is a nice man. Your company got a good clerk, I hope I can see him next time.
My car is CAMRY SE, BEYH788,

Huijuan Chen

Contacted sales department four days ago. I asked sales person to provide me with an additional pictures of the van I was interested in. On the next day, there is no reply. I called to remind. On the following day, there is again, no reply and sales' person cell number does not answer. Four days after, sales person finally calls me back and tells me that someone else is coming to see this van right away and I have to rush to the dealership to be there first.... and of course there is no additional pictures were provided as was originally requested. What a SCAM trying to get customer rushed. I never had such a negative experience dealing with a dealership sales department before. I have seen greasy sales people but not to that extent. My advise for potential customers would be to avoid this place at all costs. They do not do good business.

Make sure you come here to purchase a car, not to test drive; or else they will show you the worst way of customer service.

Don Valley North was my favorite dealership for many years, it was the best sales and car service here but now everything is changed for some reason. I am disappointed every visit here. Cafeteria is terrible. Service advisors are unprofessional and car service is very poor and faulty lately. Prices for parts and service are ridiculous here!!! It s ok to do oil change here only. But if you need to fix your car, be ready to pay between $1000-$1500 here ( even for small things) what is totally unacceptable. I am not going to get any service here anymore. What s happened with you DVN!!!

As a repeat customer of 20+ years, once again all expectations have been met and exceeded. I just picked up my new 2021 Highlander XSE and the process was once again very transparent, timely, highly professional, and seamless. Thank you once again to Simon, Michelle and William for your exceptional customer service.

Awesome service (desperate they are pricy). I dropped off my car early morning, get a free coffee, free shuttle to subway (or free token). After I get off work late and travelled back to the store, a smiley reception helped me get my car. I also love how sparkly my car becomes with the free car wash. The wash is better than Petro's car wash. I will definely come back!

My experience with this Toyota dealership has been nothing but spectacular. The staff were bright and informative and were totally patient with all of the questions that I had. They knew exactly what I needed and wanted without me having to tell them, which made me exceptionally comfortable. I highly recommend this dealership if you're looking for the experience of your life.

I had a very good experience in leasing my new RAV4 with the help of Elley Endo. Elleyis very polite, respectful and knowledgeable. I did not feel being pushed to buy anything at all. She just gave me the information and answered all my questions and then I decided what I want. Her services is very impressive. I will definitely recommend her to anyone who wants a Toyota.

Kian was very very patient. Not the typical pushy car salesman persona. I dread the process of buying a new vehicle because the sales reps seem to care more about the commission more than the product they are selling to their customers. Kian was sure to explain the process, features of the new vehicle. I grew up singing the jungle and now I m a proud owner of my very own Toyota from DonValley North Toyota.

I have purchased a Certified Pre-Owned vehicle form Don Valley North Toyota, dealership in 2013. Great customer service at that time. I have been advised to purchase the "bumper to bumper" warranty which cost me over 4.000 CAD. Over the years, slowly and sadly they've lost great people I dealt with (people that where the also the reason I chose that DVNT dealer-ship such as Sam Naouakil) including , the service Manager Bob Durston and others. During the warranty period, I asked them twice for help . The first time I had asked them to replace the rotors which warped after 4.000 km. I remember that I struggled to get one rotor out of four replaced "under warranty" due to poor design / materials, while I had to pay for the other 3. The second time my battery died ($100 CAD value) while still under "Bumper to Bumper " warranty and they refused to replace it. I tried to explain them (even spoke with the DVNT Manager) that after I purchased the piece of ... mind - "bumper to bumper" extended warranty for 4000 CAD they should pitch in and replace it. Of course they refused to honor their promise and successfully saved $100 CAD at the expense of loosing a customer. That was humiliating enough for me. so I didn't go back at that dealership until recently, when the rear coupling failed on my AWD Sienna. I called Toyota Canada to ask for help. I informed them the that the Coupling Sub Assy. broke and it was producing a whining noise. I clearly pointed out to Toyota Canada Customer Service Rep. that all the RAV 4' s AWD, manufactured between 2006 and 2012 had exactly the same problem on an identical rear coupling and Toyota did issue a Warranty Enhancement Program -ZF4 for all the RAV4's but not for Sienna. The answer I got from Toyota Canada rep. was unfortunately, a somehow polite but deeply disappointing one. "There is no such program for Sienna but if will be issued we'll let you know. Contact your Dealership and they might be able to help you with it... ". Sadly, the Toyota reliability myth belongs to the past so does the one that Toyota stays behind their product. Still I followed their advice and contacted, DVNT. After a chat with the new service manager, explaining all the facts, I got a quote of $1,193.53 CAD for the coupling which can be found at Toyota Parts Direct for $828.25 CAD. In order to show me how much they appreciate my business, DVNT quoted $470 CAD for labor (which is on the high end). From a customer perspective, I wouldn't recommend Don Valley North Toyota Dealership to any one. About their extended warranty "bumper to bumper" I would only say - WHAT A BAD EXPERIENCE.

Horrible, my mom got a brand new rav4. She told Logan, that she doesn t want a specific number on her licenses plate, on the day of pick up she was told that, that s the only plate have and that she has to take it. I work in the same field, if a customer requested a certain request it should fullfilled. Do not agree to something and not bring the deal to the table! Would I ever let my parents or recommend this place to other people I WOULD MOST LIKELY NOT!

I would to share my excellent experience when I bought TOYOTA Corolla XSE

I dealt with Mohamed ElAsmar who has an outstanding customer service.

He is really passionate with the sale procedure,
and besides he is very patient especially my husband asked him a lot of questions.

He deserves a big bonus and promotion as he is really an asset to TOYOTA.

God bless him as well as TOYOTA for hiring him

From the moment I walked in I was greeted right away and taken care of. Elly Endo my sale rep was amazing from start to finish and continues to make sure I was happy with my used vehicle. I'm from Brampton but I would be willing to make the drive to Markham to receive such a great level of service. Thanks again Elly!

I live in Ottawa but I choose to buy my last 3 cars from DVNT. They become our whole families' "Dealership" . I was treated with care and safe manner at the dealership due to COVID-19. All the applicable offers and pricing was offered to be at the start of the negotiation. Over all very satisfied with DVNT on price provided and services during the purchase of the new 4-Runner.

I recently purchased a new 2021 RAV4 XLE awd from Mona Najafianrazavi at Don Valley Toyota. I was referred to her by my good friends and she did not disappoint!! She had so much knowledge on all the vehicles I was interested in and was great to work with! I would recommend her to anyone looking for a new car!! I would give her more stars if could!!!

Working with Peter to get my car was great. He's always direct and to the point while understanding your wants. No wasting time. Fast and great service.

Great service. Clear and understandable explanation. HAMEED CHENNAN is a highly recommended consultant.

Sam showed me a beautiful RAV4. The service was great

I just bought a car from the preowned section by exchanging my older car, Mr Hamid from the Sales preowned ,and Mr Jaison, from the financing helped and guided me , through the whole process, and made it easier. Even after selling they welcomed me if I had any issues to contact them any time.

Tony C. was a super help with my purchase, price negotiation, and after-purchase follow ups. Thank you.

I was terrified because two warning lights came on suddenly. I called Don Valley North and got helpful information. As I take these issues seriously I took my car and Billy was the best I could get. Although he was ready to leave after a long day at work, he took the time to check my car and immediately resolved the issue on the spot. Will not take my car anywhere else after what he showed me!!!

This is my fourth purchase from DVNT and I have always had a good experience.
I was extremely pleased with the exceptional service I received from Arman Mazaheri with my latest purchase on 29 September 2020. Arman's service delivery was above and beyond the norm and this made the buying process simple and seamless. He is engaging and respectful and I immediately felt comfortable and relaxed. His reception to feedback, product knowledge, negotiation skills and time management put me in the drivers seat. I picked up the new vehicle the next day.
Thank you Arman!

Right from the start Don Valley North Toyota is an impressive facility. We were greeted warmly. Pejman Akbari was a great sales consultant and we are very grateful he was. Pejman was very clear from the beginning. He is very knowledgeable, honest and a people person. Mr. Akbari has genuinely cared to find us the right fit. When I had questions, he was very patient, helpful and straightforward.
Pejman Akbari has made the purchasing experience a fun one. I would strongly recommend seeing Pejman at Don Valley North Toyota to all my friends and family.

Booked an appointment for maintenance for my Toyota 3 weeks ago. Dropped off my car on time at 9:30am at the drop off area and talked to my service advisor Andrew Ho. I checked with him after 1 hour 45 mins. My car was still sitting there. They took it in after 2 hours. He offered me some optional services but I declined because I didn't want to wait longer. Took my car back at 12:45pm. They should book me at 11:00 if they were busy at 9:30am. Due to covid-19, they don't have shuttle service anymore. Customers have to wait there. It would be nice if they can keep up their schedule.

I had a very positive, class A experience at Don Valley Toyota. My sales rep. Hameed and Manager Jaison, were very attentive and helpful during my very anxious moments.

My vehicle was nicely detailed and delivered on time.
Hameed, the sales representative, took the time to show me how to navigate the special features on my car, connected my phone to the Bluetooth and programmed my address in the GPS.
Everyone at DVN Toyota, gave A rated customer service. If you want helpful, professional and kind customer service, Don Valley North Toyota is the dealership to visit.
A happy customer!!

Lorna S

The service attitude was good when I bought the car, and I felt good. But my car has only been bought for a year since it is brand new, and the rotor of the car is already rusted. It cost 400. They said that the car should not be left outdoors and should be driven at least once a week. I usually don't drive it very much, but I drive it at least once or twice a week. I also have an older car that is also placed outdoors. I only drove it once a week for fear of running out of power, but I checked and found that the rotor of that car was okay (not a Toyota brand). Later, I asked my friends about repairs, saying that they should have left the car in the dealership for a long time before handing over the car. It feels quite unreliable, and there is a problem in the first year after buying a car. Very disappointed! The main reason for giving two hearts is the good service attitude of the car repair department.

I recently purchased mildly used 2016 Venza as my previous Venza was totalled in hwy401 accident. I was dealing with salesman Marcos Haitas and his manager Jason Coghlan. I was very happy with their attitude. Also Marco is very knowledgeable regarding any technical issues / questions / concerns as a former mechanic. I'll go back again to them next time, as my family has been using Toyotas over past decades.

Awesome customer service! I got my first car (scion FRS 2016) from this dealership two years ago. Simon is really nice and patient. He was never pushy, not only gave me such an amazing deal, and also explained everything really clearly every steps of the way. I LOve my car but ,I recently have to transfer my lease to someone else as i will be moving away. He spent so much time answering all my questions and helping me through the whole transferring process.
Honestly, I will give Simon 10/10 stars if i can!. Please ask for Simon if you are thinking of getting a new car! He gives the best customer service!

I bought a Toyota Corolla 2018 from Don Valley North Toyota my sales consultant, Sam Francella was very friendly, knowledgeable and trustful, financial manager Rubie was professional and very friendly
Each one of the staff was helpful with the entire process definitely i will recommend anyone to buy car from here.

The service center is the worst. Try to avoid if you can

The experience of buying the car at Don Valley North Toyota was excellent. The sales rep, the sales manager and the finance rep were all very friendly and professional. The sales rep Shirley was very patient to answer all of our questions and very accommodating to our time schedules.

Just got my new leased 2019 Rav4 and had a great experience. Arman was our rep and he explained everything about the car's new features, answered all of our questions and even set up our blue tooth. I highly recommend going to Arman and Don Valley Toyota.

I was able to buy a 2021 Chr Xle with the help of Alan and I've been loving the car ever since!! Alan helped me a lot even when I changed my mind a lot, he was very experienced and thankfully knew Cantonese which helped my mom a lot. The whole experience with don valley north Toyota and Alan was very positive. I would definitely recommend to a friend or family member.

Very nice. Peter was great, friendly and very helpful.

Excellent customer service.Good and fast service.
Jegah customer service is very good.

I bought a 2021 Toyota Rav 4 hybrid. The sales person Pouria was excellent in providing detailed information and choices. Because of the colour of my choice I waited for two months to get my car but the wait worth the service and the colour choice.

Recently, I bought a Toyota Sienna from Don Valley North Toyota. I had the pleasure of meeting Joe Brancato, and through his guidance I choose the perfect vehicle for my family. The experience of purchase was like nothing I've experience before..........here's the thing, I live in Ajax and I service by vehicle at Don Valley North Toyota. I thought customer service was dying in Canada(however, I was wrong)......I'm proud to drive the Toyota brand and have it service at Don Valley North Toyota. Next time you're searching for a vehicle - see Joe Brancato and experience what you've just read for yourself.

Update on Jan 31, 2018. They jacked up the price for a basic oil change. Will be going elsewhere from now on.

Service improved over the past few years. Good new facility with lots of room to relax.

Amazing experience and support by Mr.Hameed for used car. Thanks a lot for your help and amazing deal.

Fantastic custom service from Steven Truong...With confidence hands down I will recomend him when purchasing a vehicle.

I Bought my corolla from Behzad shomalzadeh it was my first car I hadn t any experience before it was amazing experience he was very knowledgable very kind and he was thinking more about the customer he answered all my questions I really very happy with him and definitely recommend him to Everyone he s very honest sales person thanks Don Valley and the Behzad To help me to get my dream car

took my mom into get a new car, and anand vyas was by far one of the best salespersons i ve met. he was willing to trade in my moms current car, and helped her get a new car. he made sure that the car looked its absolute best and drives the smoothest. all in all, very pleased with the service!!

Lots of selection and a really nice atmosphere. Thanks Anthony Silva!

A refund dragged me for more than 20 days, the whole mood was very bad, and finally solved, changed to 4 stars.

Had a wonderful experience at Don Valley North Toyota. I was greeted at the front by the receptionist woman who was very helpful. After about a 5 minute wait, the sales representative who's name was Arman took me to the car I was looking to purchase. He was extremely knowledgeable in all aspects of the vehicle which gave me more confidence in the purchase I was going to be making. After a short discussion about the vehicle, Arman thoroughly went through the breakdown of the vehicle price. I was very impressed with the professionalism Arman displayed throughout the whole process. I ended up purchasing the vehicle and cannot thank Arman enough for making the process of purchasing a car very smooth. Thanks again for the awesome customer service!

Peter T, thanks for all of your help with my IM it was really the better choice. See you in a few years when I need an upgrade

I purchased a Prius from here last week. Hameed C was very knowledgeable and helpful with his service. I will recommend him to any one who chooses to buy a Toyota.

Thankyou logan yuan and donvalley north toyota for my new rav4

Billy Tse is the best whenever you have a
N unusual problem he keeps trouble shooting until he finds a solution. He is very professional, courteous, personable and knowledgeable. He also calls you back when you leave a message!!! Highly recommend him!!!

Always punctual, personal and professional. Great service.

I bought a pre owned 2017 Camry in this dealership. The sales person Tintin Zhao is very friendly and professional. I can alway get his help when I need him. Fantastic experience with Tintin. Highly recommended to find Tintin if you are looking for a car. 5 stars absolutly.

I ve had an amazing experience at Don Valley North Toyota. I was referred to the dealership through my brother who is a friend of Charles Grant. He referred me to Anand Vyas who from start to finish assisted me in purchasing and financing the car.
Not pushy at all, in fact the opposite. Then once having introduced me to the lovely Vicci Lee, the finance process became even easier. Thank you for the help !
Jason Coghlan, you ve assembled an amazing team, definitely a representation of your leadership !

The most worse customer service in Toronto for Toyato car buyers !! We got fooled by these good reviews . We wanted to take a test drive for CAMRY 2018 XSE Model . So My husband called and booked for the test drive on Saturday September 15,2018 at 5.30pm. I still remember the date and the time since they treated us awful! With all excitement to test drive the car we wanted to buy, Myself and my husband entered the showroom. To our surprise nobody bothered to greet us or ask us what we want. Then we went to the reception desk and informed the women who was sitting there that we booked for a test drive. She asked us to wait that some sales representative will be there assisting us sooner. We waited for 15mins. Later 15mins a sale representative came his name is "William" cant forget that name. He was not interested in selling the car to us. He unwillingly treated us for the test drive didnt even talk or explain the features of the car which was so annoying. He was extremely rude and unpleasant to us. His behaviour hurt my husband alot and we decided not to buy car anymore in this showroom.!!
" Saturdays are unwelcomed for customers by the sales representatives also they give preferences only to Chinese customers". This what happened and we decided not to buy car in this showroom.

Went for a oil change and spend 4 hours and the service they did was very bad . Put the wrong oil and then telling me the invoice is wrong but the mechanic put in the right oil.

I leased a 2018 Camry form this dealership. The ECP covers only regular maintenance. Read the policy before subscribing.

Jasbir Singh Chauhan really provided exceptional customer services.Undoubtedly employees like you are a true asset to Don Valley North Toyota.Jasbir is very knowledgeable ,patient and gives priority for the customer's interest.
Thank you Jasbir
Sajimon

Was at this Toyota a few times due taking over a lease to buy back from a buddy. Their service impression to me is terrible. Their sales persons who was appointed to do the necessaries didn't have the knowledge to proper procedure, their own product and was not interested in finding out either until I gave him my piece of mind. He doesn't care about it and even told me to talk to my buddy to find out. Really don't know why they have such sales person there, however I did not want to file any complaint as didn't want him to loose his position there. Today I went there to find out more information at the reception about the buy back as it is due soon. The girls at reception desk were trying to help me by giving me one name of their finances business card but I could see they were not organized at all. The sales person who was dealing with our transaction last time was right there by the reception counter but he was just trying to keep his head down listening to my conversation with the girls at the reception in order to try and find out what my interest was. He walked away as soon as I walked away from the counter, didn't speak a word to either of the girls and that's how I noticed him there. (Giving him the benefit of doubt, but it's a very bad impression) I do surely recognize him. The shop is nice and large with quite a variety of vehicle but the front line sales people is terrible!!!. And I wish you'll all good luck there!!!

Excellent service and support from all areas. Personable, courteous, no stress atmosphere. Superb selection on vehicles for all price ranges and budgets. Highly recommend looking for your next car or truck at DVP Toyota ask for Steven Turong he'll take good care of you.

A very responsible Chinese sales consultant Caris Shao, thank you! I'm happy to buy a car here.

Peter T, thanks for all of your help with my IM it was really the better choice. See you in a few years when I need an upgrade

What an awful experience trying to buy a car. First off sent in a request from autotrader for information, get some internet consultant who just tries to bring you in to the store without actually answering your questions. Then I finally call in, get the machine, wait...and then receptionist picks up, tells me to wait again...keep waiting and receptionist picks up again, tells me to wait. How many times do I have to wait to talk to a salesperson? you would think someone wanting to do business with your dealership would at least get someone's attention. Finally someone picks up, doesn't introduce himself, quickly gathers my name and phone number, tells me he'll call me back to check on availability....wait all day, not a call. Email internet person back, no response. So I guess my business is no good to the #1 volume Toyota dealership in Canada right? I wonder how you're number 1 when you can't even respond to a potential customer. I'm glad to take my business elsewhere, don't give me the runaround, just treat me properly....all money is the same, whether it's my 10th car from you or my 1st.

I would definitely recommend both Don Valley North Toyota and Mr Navid Norouzi if you are in need of a new vehicle.
Thank you

recently leased a brand new Toyota Rav 4 2019 and the sales representative, Navid Noruzi, helped me and my family a lot. We were treated with respect and he answered all of the questions we had in our minds. 100% recomended.

Vijay was my salesman, he was very professional with a fun side.
He never pressured me at all, nor was he annoying, very friendly and easy to talk to, I will hunt him down again when I m ready to trade in my Toyota 86 for a newer version.
I love my car and I loved my salesman Vijay.
Thank you once again.

Belva

Tony Cao provided exceptional service for the purchase of my vehicle.

Despite all the great reviews posted by others, our experience was the opposite. We decided to come here despite receiving personal feedback to avoid this place. Firstly, it started with scheduling an appointment with the online chat. I requested for one for the same day in the afternoon, but turns out it was scheduled for the next day (as I had someone call me the day after and the day after that after being told I was not interested. She was quite pushy but that's beside the point). We showed up, but were paired up with a salesman named Thomas. The day started well, but only went downhill from there. Things were going well up until we started to talk about the price as the tone of the conversation changed. He became quite pushy and rude, claiming that he was working for me despite dismissing most of what we said, using terms like " come on, it's just a few hundred bucks". But when I repeated the phrase back at him, he acted so defensively like I offended him personally. He also said he worked hard on negotiating the best deal for us, but all I saw was him sitting in the office, playing with his phone. He was also quite rude and disrespectful when it came to closing, sticking his hand out like he was a security guard trying to detain us when I tried to get up and walk. Honestly, who do you think you are? I thought this would be the end of this and we could put this experience behind us, but it was not. A couple weeks later, the day before we scheduled to pick up the vehicle, we received a message regarding an issue with the finances closing the deal. There was about a two weeks difference between the day we signed and the delivery date. Why Thomas did not bring this up sooner was beyond us. We requested to speak to a manager, but he was not helpful at all, telling us there was no manager during the middle of the day and that we can discuss the issue when we come in the next day to accept delivery. We eventually got a hold of a manager ourselves without the help of Thomas to discuss and sort out the problem. So not only did he want to delay the issue, he lied to us. Come the day of delivery, we arrived to pick up our vehicle. Unfortunately, we still had to deal with our original salesman Thomas. Listening to other product advisors while we waited, we noticed they were quite informative and thorough when it came down to explaining things. We felt as though Thomas just wanted to close the deal and get rid of us as he just went over the basics. Not a big deal as we just wanted to pick up the vehicle and be done with it. We went out to inspect the vehicle and noticed a few minor scratches and one bigger rock chip. The entire time, Thomas made it sound like that things happen and that any issues we would see are not their problem. I thought the cars came cleaned and washed, but was quite dirty for being a new car. I inspected the other vehicles beside ours for delivery and they were all clean. I pointed out things like scratches, the dirt under the gas cap and the abundance of dirt in the inside of the rims. I was given the excuse of there being a lot of construction being done in the area where the vehicle was parked. I also pointed out a decent sized rock chip which took out some paint and other areas and was given the excuse that the colour we purchased is hard to maintain and that if we purchased another colour, we would have not noticed such imperfections. How is that even an appropriate response?? He made it sound like it was our problem even before the vehicle was in our possession!! I almost feel ripped off paying for a new vehicle, only to have to pay more so it looks like a new vehicle. This has not been our first experience in the showroom of a dealer, but it has definitely been the worst. I'm glad others have not been treated poorly like we have. Never again will I set foot into Don Valley North Toyota to buy another vehicle. If you do happen to stop by Don Valley North Toyota, do yourself a favour and request a different person if you hear the name Thomas.

The dealership here is large, bright and clean. Sales staff were plentiful and eager to help. I recently leased a new vehicle from Bowen Tonight, who was friendly, knowledgeable and patient. He went over the features of my car with me, and was very helpful and communicative via email as well. This is my second vehicle from here; would buy again.

Amazing experience with DVNT. Got my lease approved in minutes!! they just dont force sell their cars. I met Kapil and he has a good knowledge about the products and services. Very nice guy..

Jayden Park had helped me purchase my 2016 Halo Scion FR-S AT. From beginning to the end, he was very courteous, and informative about the car and the available options. He kept us updated throughout the whole purchasing process and honestly one of the best dealer experience I've ever had especially since my last visit to Maple Toyota, and Humberview group had been indescribably horrid. The car was prepared in the manner requested. Definitely would recommend to my friends and family to purchase from here.

Best dealership experience! Ask for Steve!

I would highly recommend this dealership. Very professional and courteous staff, very knowledgeable, and not pushy at all.

Steve was very very knowledgeable, didn't try to hide any of the warts, didn't try any shady tactics like some other dealerships. Very easy to get a deal done with.

If I needed to buy another car, I'd come here. And I'd ask for Steve.

WARNING: DO NOT BUY FROM THIS DEALERSHIP!
What happened to this place? We had purchased our previous used vehicle from here 4 years ago and received the best experienced ever! Unfortunately the asian manager who we dealt with no longer works there. He is one of the reason why we are coming back. However my family and I went there recently looking for another pre-owned vehicle as a second car for our daughter. This time around, it was a horrible experience! Not only did we encounter unprofessional and dishonest sale staff, their vehicles are extremely in poor condition and over priced. After 2 long hours of dealing with the salesperson we decided not to buy and to take our business elsewhere. Prior to leaving, we were forced to meet their manager Mr. Cauglinn. This manager was not only rude but didn't care about our needs. He seemed to be more concerned about what to eat for lunch than earning our business. Our conversation was repeatedly interrupted by an asian female staff wanting to take his lunch order. He made us wait 5 minutes so he can complete his lunch order before finishing our conversation....what a joke! We have heard rumours this place has gone down but was skeptical due to our previous experience, but boy were we wrong! Don't always go by the good reviews you see. A friend of ours recently purchased a new vehicle from them and was told by the manager they would only receive their free oil change if they would give the dealer a 5 stars review.....talk about buying ratings lol!

I had a great experience at this Toyota dealer. I was just there to service my Corolla. The staff was really courteous and friendly making sure that I was comfortable. I dealt with Brandon Libanio. He explained everything so thoroughly, but was also really down-to-earth. It was quite refreshing. I have to give a shout-out to Ralston who was working next to Brandon. They both made the experience great. I highly recommend this place for anything Toyota related. Make sure to ask for Brandon or Ralston if you go.

OUTSTANDING SERVICE - MUSLIM BHARWANI

Recently purchased 2015 RAV4. Not only Muslim is knowledgeable about products and finances offered by Toyota but is authentic and willing to go out of the way to ensure the customer is 100% satisfied. Sales person like Muslim in a competitive industry like Auto is hard to find.
I commend Muslim for his handwork and dedication to Toyota and recommend any friend to pay him a visit for your car needs.

I just purchased a Toyota IM.I knew it was going to be an easy transaction since I have dealt with them in the past. Very pleased with Sam Francella our sales rep. He was familiar with the specs and features of the car very well, and also very professional. Not only that, he also made sure to stay behind the closing hours to negotiate the deal that I wanted with his Sales manager. I am more than satisfied and highly recommend this place if you want to purchase a Toyota.

everey visits maintenance cost increasing.labour charges are high

We just bought a Toyota Camry 2014 from DVN Toyota with the expert assistance from Mr. Sam Naouakil, the Sales Consultant at DVN Toyota. We are highly satisfied indeed about the purchase.
Initially we were quite uncertain about the choice of a proper vehicle for our family needs. Mr. Naouakil (Sam) went to great lengths to explain to us the comparative advantages of various makes and models to suit our needs. After we decided on our desired car, Sam made sure that we got a deal to fit our budget and understood every aspect of the purchase. Even after the purchase, Sam kept in touch with us through the telephone and emails inquiring about the performance of the vehicle and offering to help if needed. This is our fifth family car, but the first one from DVN Toyota. We never received this level of outstanding professionalism and services from other dealers. We are grateful to Sam and DVN Toyota for the business.

We recently purchased a vehicle for our service department and it was a great experience from start to finish. If you are looking to purchase a vehicle ask for Howie Lowe, he will treat you like family. The process was so smooth and easy. He helps you to get the vehicle you need with all the features necessary and at an excellent price. He went above and beyond to ensure we were happy the entire time. I can't say enough about how happy we are with this Toyota purchase. I will recommend Don Valley North Toyota and Howie to all my friends and family.

I just traded in my old car for a new 2020 Camry Hybrid. Love the car and got an amazing deal! The process was enjoyable from start to finish. A very friendly, relaxed and knowledgeable staff. I feel they genuinely had my best interests at heart. And I want to give a special shoutout to Kian(my salesperson) thank you so much for such great service!

Excellent Experience."

Anthony Silva is a great sales person.He gave great information and advice to select the car, he explained to me every detail, it's very professional, friendly and approachable, He try all the time to make me so happy. Excellent before and after sales services. I appreciated the work ethics, efficiency and through explanations of him.