3 years ago
We went to the Sahba home show October 5 and was h...
We went to the Sahba home show October 5 and was hoping to find a TV provider. Big red banners proclaimed a large booth was DISH TV. I talked to a Justin Gutierrez whose card named him "Senior Sales Manager". I told him I had talked with a couple of third-party contractors in town and they didn't seem to be able to offer what he was saying. He replied that was because he worked directly for DISH TV and he was able to waive fees and make offers they couldn't. He also said that it would be DISH TV installers and not 3rd party contractors which was better because they weren't working on comission and would not leave until everything was right instead of rushing through the job to the next one. (Lie #1) One of the reasons I had been interested in DISH was that it looked like they offered service for RVs for just $7 a month. He said yes, and that they would provide a basic receiver (not DVR) and dish (on a tripod) that had to be hand manipulated to pick up satellites and installation for free. (Lie #2). He said we should sign up for home and after installation call him and he would arrange for the RV installation (and internet with a separate company). So we chose our package and got installation set up for the very next day. Installation went without a hitch, but we soon discovered that it was a different 3rd party provider that installed the satellite.That same day I called J.Gutierrez at what seemed to be a private cell phone. He answered and said he was still at the home show but would arrange the RV installation and internet after the day's show. Middle of the next week, I called him again and said no one had contacted me about installation.He said he'd call the office again, but you call the internet provider. Needless to say no calls came. I was willing to abandon the internet and arrange it myself as there were no real bundles or savings involved. But the RV thing was important to me. After a few days I called again several times, but the phone number was no longer answering calls, not even rolling them over to voice mail. So I called an 877-207-3474 from my emailed contract (which came from the email address customerservice@dish2d.c ) which was when I discovered I was not dealing with DISH TV, but a 3rd party contractor called DISH One Satellite. I talked to a Bradley there, and told him I had been unable to reach Justin Gutierrez and the phone number seemed to longer be good. He wanted me to call DISH TV directly 877-768-3447. I said "what about Justin Guitierrez who was supposed to be one of his "Senior Sales Manager"s, was he still there?" He hemmed & hawed and said "well, we have a lot of temporary employees, he could still be here" and again urged me to call DIRECT TV. I did. The rep said they did not offer anything like the RV receiver, satellite and installation, I would have to buy all that, but they did offer service after that for $7 a month. "So I said it was all just a fantasy? He made it all up?" He said it sounded like I had been misled and bumped me up to Monica in the "president's office". She was pleasant but said the same thing. She offered me, if I bought a receiver/satellite package, that she would comp me the next 3 months service to help defray that cost. I was appreciative of being able to make the RV part of the deal work, but I feel the outright lies and misleading statements are beyond the pale. I would warn everyone about dealing with DISH One Satellite, but I never knew that was who I was dealing with until after the fact. So all I can say is beware! Even in a venue like the home show, scams abound.
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Kathi K.
Kathi K.
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