Simply disappointed. They used to be more efficient at forwarding however their logistic service is so unorganized. They damaged things they lost things and took no responsibility being so expensive at the same time. I definitely don't recommend them.
AE in the logistics without provision for parking and driver breaks. One of the basics for supply. Children in the warehouse are superior to robots!
Totally unacceptable !!!!! You are asking for information about where your order is located and just do not know !!! and they also tell you every time they will call you for information and they never call! Close the children ... you don't have it!
I bought a kitchen from IKEA on Thursday 5/11 and while I was told I would receive it in 2 working days in Glyfada today Tuesday 10/11 I am still waiting to be told when they will deliver it to me !!! And worst of all, "customer service" doesn't answer the phone !!!
I work with him and always at the scheduled time, the packaging is impeccable and the driver very polite and willing
Probably the worst company there is. Endless suffering !!
Whatever one says, it really will be a little. Miserable!
3rd day today and after ten decades of phone calls I still have no answer as to where my stuff is ...
They brought me something from an e-shop, newsletter and sms
2 telephones to the carrier to inform me that the bag is carrying me
thousand thanks, very good service and of course I will re-evaluate them.
So I decide to choose a trusted name in the furniture industry. Excellent customer service that justifies the big name. Unfortunately, only the name and words do not arrive. Delivery of the furniture would be done on their own carrier within 5 days. After 10 days of phone calls that have never answered my furniture that are blank and at the expense of my leave I have every reason to challenge the professionalism and consistency of the company. Inaccessible ...
On 07/10/2020 we bought a double bed MALM from IKEA Kifisos and it should have been delivered to us by agreement with your transport company, on Wednesday 14/10 with order number MK 028027. Nothing was delivered, and we had no information from you. After many attempts to contact you, you told us that the order will be delivered the next day, Thursday 15/10. Nothing was delivered on Thursday either, and after many calls, you told us that the bed was worn out and you are waiting for a new one from IKEA. However, the bed from us was delivered to your counter in an excellent package as we chose it from the shelves of IKEA. The next day, Friday 16/10, we had no information, you did not answer any of our phone calls, and IKEA assured us that there was no re-order from you!
Who is lying?
Saturday has passed and we can not sleep in our house!
All the above phone calls recorded by you, and by IKEA, show INCONSISTENCE and APATHY and show UNRELIABILITY of the transport company DELATOLAS SA.
We reserve all our legal rights, if there is no delivery of the bed on Monday 19/10/2020.
Theodoros Chronis, Vasiliki Augousti.
Impeccable professionals, fast to my service! Congratulations !!!!!
Unacceptable! If it had a star, I wouldn't put it! 5 working days, they wrote, they have received it, as the employee assured me, they are in the same city with me and I am waiting for them to claim to be on the way! They called me and I took it back within 3 minutes and they told me the truck was loaded and left, you didn't catch it!
THE WORST THERE IS !!!!!! I WAITED FOR MY ORDER 8 HOURS AND THEY NEVER CAME. THEY DO NOT PICK UP PHONES AND IF THEY PICK IT UP, THEY TELL YOU A LOT OF LIES THAT THEY DO NOT PREVENT AND DO NOT GIVE YOU ANY ALTERNATIVE !!!!!! DISGRACE! ! ! ! ! ! I WONDER WHY THERE ARE STILL SUCH COMPANIES! ! LOCATION
RELIABLE TRANSPORTATION I highly recommend, careful and affordable prices
itan na erthei to dema mou stis 8 to proi alla epeidi ergazomoyn kanonisame na erthei tin epomeni mera kai den eixa kapoio thema irthan stin ora tous
I really don t know whether I should feel angry or pity for them. Actually the company is willing to accommodate the rendered (and quite pricy) services but it is too weak to manage them. No corporate culture, no policies and procedures seems like a paper floating on the water.. it s 10 days now that I am trying to assemble my furnitures that I bought from IKEA (and the same company transferred them to my house) and I loose my time in helpless phone calls with several employees of the company which they are willing to assist but they just don t know how... if you have alternatives to transfer and assemble your household better stay away from this company. They will ruin your mood without having results.
Excellent service. Top services in the field of transport - storage!
1 star is an exaggeration. Unreliable and unreliable at least. Hours of waiting to guarantee that they will call you at the next hour for information ... something that did not happen in any of the 13 (oh yes) times and the infinite hours I tried to get away with them. By far the worst service I've ever had.
I highly recommend you avoid them!
I bought from the IKEA eshop, stop for my rugs. I placed my order on Wednesday July 27th. I was invited by Delatola on Friday July 27th to make an appointment on Monday. I asked them to change my delivery address so on Monday morning they sent me an SMS with the delivery time. So far so good. The 5 stars got them because I was missing the delivery time. As soon as I came back and before I could call to ask for them to come again, Delatola's driver came (for the second time) without having to ask for it and handed me the parcel. Well done for them.
tous epeleksa giati ithela kapoion aksiopisto gia tin metakomisi mou, prosektikoi kai tipikoi stin paradosi
Unreliable, we had said afternoon hours, though they all took us the day of delivery for morning delivery, we didn't accept it, they told us they would come again to bring another truck in the afternoon. After waiting hours we take the company and they tell us that it will come the next time without informing us, on their own initiative and of course hours that do not suit us. They had a ring on the phone ... Worst of all, they lied that they had called but couldn't find us the delivery date, while we had a single call.
Worst Service EVER!! Avoid!!! Completely unprofessional, unreliable and unorganized.
"TRAGIC EXPERIENCE" The reasons are ten that one must not go through either: 1) No consequence 2) No communication 3) Unacceptable staff 4) Large charges 5) No answer 6) False excuses 7) No security 8) Cylinder goods 9) Attention to the documents issued all are vague when and when the goods will be delivered 10) No compensation !!! Good continuity and good luck to everyone !!!
The worst I have met in transport. From morning I try to get out of a tradition and unfortunately I have not succeeded. No serious answer. All they tell me is that someone will contact me, but no one communicates. Shame! 1 month later the same deal, for orders from now on Monday, told me they would bring me things on Saturday because they only do morning traditions.11 to 3. While in my shop I was told 8 to 3. I really am speechless and shocked the lack of professionalism. Really IKEA is it possible to work with them ???
Unacceptable company. They have received things since 13/6 and so far I have made 4 phone calls that tell each other different excuses! Each time they told me they would call me back and of course they never called me
I called them three times, and three times they told me they would call me back in search of a parcel that had been delayed. They never did.
Eventually I was served by the shop I had purchased.
miserable, unreliable .. the worst customer service ever, just never go to this company. Don't be pushed by others.
Excellent service with respect to the customer ... something that appears from the very first moment with direct and accurate delivery in their time ... kind staff ... with the result that we always feel safe for our products as many times as we have used it .
great company with many choices and human profile, as many times as I used I had excellent service
I have not seen this before in my life. Unacceptable to disgust. They sent me a message that they would arrive at a certain time and simply did not appear. I got the carrier and told me she was supposed to have had an accident. He worked me normally. Not to say about the 2 days I got infinite phones and every time they worked for me. And my order was through IKEA, which is supposed to be trustworthy. To bring it to me, I had to find them. IKEA is also unacceptable and cooperates with them. I think it's still open. Avoid them in any way!
, 8 . 3 , .
Fast service, courtesy, consistency, things came perfectly and above all professionalism. I point them all out but unfortunately they are rare and need to be said.
My trial ordering a bsh refrigerator arrived at the time I was instructed and although the carriers were not required to place it in the kitchen area the children willingly and without charge assisted in the placement. There should be an understanding especially during the summer months when staff are less on leave.
Whatever you say is a little awkward how they work together with them waiting for an order 10 days due to the wrong encounters the responsible nowhere, the call center just useless do not even know who they are cooperating they gave me the wrong carrier phone and they do not even know the course of the order with the answer we do not have a computer in 2018. And the culmination lost one of the eight parcels worth 300 euros ... and they do not even know where they are ... Continue the good work and can join you in the public ....
A gentleman, no information from the company that I will not receive the day that I wrote the sms.afa I called I informed me that I will receive the next. The same day no information about the exact two-hour delivery. The driver got out of the my house had to be paid cash did not even have to go and I had to give him 5 euros extra.
I initially received mmm for the possible delivery and the order came within the period, thank you
What to say; Is it the 5th day after the "scheduled" delivery day and I'm still waiting? Let me talk about the six times I contacted their call center without any luck? Zero Stars. And I did not chose them, the beggar pushed me into their unreliability. Really unacceptable service. Late capitalism offers me just a bad rating.
The best metaphor company !!! I brought my new furniture in excellent condition !!! Very helpful
SMS notification that the day of delivery has changed, the night (20.00) of the previous one. Of course in hours when the call center is not working (09.00-17.00), so you can not update if someone will be there to pick up the new delivery day. Very convenient.
Excellent associates, I do not need to say anything else! .. Continue ...
I do not know what to say about my experience with this transport company. I do not know who is to blame more, the companies that work with them obviously. Everything that people write here describes exactly the situation that I experienced. Bad phone service, that is, no service at a point where the phone rang in my face and one of the call center because he did not know what to tell me other than "I have conveyed your request as a matter of urgency and it has been launched, they will call you from" the transport department "for 2 and a half months every day told me the same thing. BAD.
It's the third time I've worked with them and every time they came at the scheduled time, the packaging was in perfect condition and the driver very polite and willing
Booked appointment today for Saturday 2 to 8. Confirmation phone Saturday morning at 8.20 am asleep and did not answer. I got back 9.03 and left a message saying they couldn't serve me. At 10.30 again. I spoke with Mr Piperides, Mrs Misailidou. Conclusion by rude boss Nikos Papa ... that the roads are closed because of the Technical University (which is not, and definitely not in the Makrigianni area) and my order goes for Monday. Inadmissible. I make a specific appointment and they have to keep it. But what do you want. Delatolas monopoly at IKEA, prepaid service. Service is obviously of little importance.
Respect for Customers, Professionalism and Reliability !!!! The Best Transport We Have a Collaboration !!!!!
Excellent service . The children were kind and very quick.
toys epeleksa logo ton pollon thetikon aksiologiseon kai telika ekana sosti epilogi
!! ! . ; !
quality prices service I do not need to write anything else I think
Unacceptable company until he gets it !!! For transport from IKEA I have been looking for 3 days and they will take me well and nothing. Let no one know how to tell me anything ... they have no image !! Only nice song in customer service know to have for showcase !! If you do not get from IKEA that you necessarily use them do not prefer them !!
So I bought a package from ikea and that's how I met them, so I then used them for my own move. perfect cooperation
With all the remaining respect I have for the people who work in the call center and are obviously misinformed about the company's capabilities and Delatolas Express Cargo customer information policy, I regret to mention the highly unprofessional and chaotic organization that has the call center and the network itself responsible for home product distributions. Since Saturday I have repeatedly contacted the service of the company, trying to reduce to two-three hours the estimated delivery time / slot that was announced to me during my communication with the company on their own initiative, which was set at "at some point between 14: 00-20: 00 ". In my first very reassuring communication with a call center employee where I explained that I could not be available in an empty house for a full 6 hours at least, I received assurances that my request to limit my product arrival slot to one two hours between 2 and 4, and that I will be informed by phone about the processing of my request on Monday morning. To my surprise, I was not informed this morning, so on my own initiative I contacted to receive the same relevant assurance. I informed that I have sent a person to wait for things, and who will not be able to stay longer than 16: 00-16: 30. After full assurance that my request has been registered and that a new request will be sent to emphasize the urgency of the matter, following my request to make this communication since I was at work, I asked to be informed how soon the driver will contact -carrier with me in order to inform me of the arrival of the truck. The answer was "by 13:00 they will have called you, the carriers always call about an hour before they start / arrive at you" (with variations on the phone calls). At 1:30, following my own call, it became known to me that all the above actions had indeed been taken by my colleagues. When I asked to contact the driver, I was surprised to learn that this "does not happen". At 15:45 (15 'before the desired slot is completed and already entering the possibility of receiving the products at the earliest at 5pm-according to the above) a very kind employee from whom I apologize for the volume of my voice, heard everything the above and informed me that a new update will be sent to the "department" / centrally and that of course it is not possible to contact the transporters of the truck. Note that at that moment I packed my things and left my job to pick up the products myself, as I had to release the person I had already booked for 3 hours. The time is 19:15 and I now call the company from home to find out where this truck is and in the midst of complete confusion I hear the answering machine informing me that customer service is until 17:00! WITH TRUCK ON THE ROAD AND MY ORDER AFANT, 45 'BEFORE CLOSING HOURS OF DELIVERY AND CUSTOMER SERVICE FOR HOME DELIVERY. So we have arrived now, 19:42 so that I can not find out even if they intend to contact me in any way, that I can not contact the truck, the headquarters, the warehouse or one of the poor children in the call center - which I'm sure they have been assured many times that what they say to customers actually happens - and I'll wait for DELATOLAS to do us a favor !! Complete lack of communication, wrong assurances and no organization, no possibility of direct call to the drivers-carriers who deliver the order and I on the floor waiting for a mattress, a shoe rack and something "barboutsala" from IKEA.
PS: on the positive: my calls are recorded "otherwise they will not be able to serve me". oh well.
Do not say a word to your employees at IKEA Kifissos at the receipt of products for shipment so that they do not ignore the customers who are waiting in line so much and learn Greek bass and we will get along sometimes. Unacceptable behavior and rude staff as if they are in public.
UNACCEPTABLE !! They send a message on their cell phone that they will come at a certain time and they do not come at all.
So far I have been set up twice and I still haven't received it.
It was free delivery from IKEA with this company but I wold rather pay double than have them bring my furniture. Today is Sunday 18/10 and I am waiting fro them since 14/10 that they told they were going to deliver my furniture. For the past 5 days I was calling them several times a day and they never actually called or told me anything they just called me twice to tell me they are coming 1-4pm and they NEVER showed. By far the worst company. 0 communication 0 professionalism. Do not get involved with them.
And 1 star is too many for them. I bought furniture from ikea I paid in advance for Delatola for assembly and early in the week I called for an appointment. I explained that I was out of euphoria and told them that I needed to get them ready for sleep so I could sleep. I work all week and have only one day to prepare my student. I invite you all day long from employee to employee and everyone told me that it was now late and the assembly was over for a week. everyone was checking that there was no order.Even some employee was willing to explain to me the doctrine of returning the products to ikea. I have sent MAIL c them in ikea abroad to assess their associates
And I will make an evaluation here too ikea.
They are so unacceptable that if I relate my experience it is so surreal that it would be a lie. They just don't do anything and they don't even have the elemental courtesy to manage their shortcomings.
Serious and trustworthy company with organization and polite staff. It's not just the price that won me and that makes a company last, it's organization, reliability, trust, workforce and many more that make it stand out. to the management that has done so much and continues to have satisfied customers like me.
Warm congratulations on the smooth running of your company and your social contribution to weak citizens. We also thank your staff for courtesy and speed.
My order from Ikea came in three days as I was informed
SOFTWARE / WE WILL CALL YOU FOR ASSEMBLY ........ NOTHING ..................... THIS WEEK IS FULL ....... ..... FIND OUT ..... NO STARS
We ordered from the online shop of IKEA and we had a scheduled delivery for Monday 12/10/20, in the afternoon.
They called us on Sunday at 10:00 and asked us if we could pick up the same day (12:00 - 15:00).
The goods were delivered without delay (13:00) in perfect condition. The staff were very kind and helpful.
Literally the WORST is circulating in the Greek market. We called them every day for 5 days and they always told us that they would contact us immediately. They never did. Eventually we went to another company and rested our heads. 0 stars!
The worst is on the market. Something we have to do to close or avoid this company. It is a discomfort. 5 days after the delivery of the products from the store to the Delatolas metallurgy, every day the phones for the course of the order and nobody knows anything.Friki, shame.
I totally agree with what the previous ones wrote. 0 organization, 0 professionalism.
Very unprofessional. Agreed with them to get the shipping in a given day and they never arrived. They didn't inform me about the delivery cancellation. It took me almost a month to get my IKEA order. Avoid them at any cost
And one star too is but has no lower. We are talking about a lack of respect, information about what hours to be home to receive, a lack of communication between the various departments of the company. A and also the customer service center is simply a telephone service of ELTA. Ikra with whom IKEA cooperates with such companies.
An asterisk is a lot. Zero service no consultation. A large order from IKEA that had to arrive at a specific time never appeared and day passes and we have no communication or information. Weightless and non-professionals. I wonder how a theoretically international and correct European company works with an unreliable company. Not worth
The furniture was delivered by IKEA in the predetermined time they gave me.
Perfect organization and service and I highly recommend it.
I wanted to move and so I contacted them because they have good prices and of course service
Delatolas Express Cargo is a leading provider of transportation, 3PL logistics, courier, and relocation services throughout Greece. With years of experience in the industry, Delatolas Express Cargo has established itself as a reliable and trustworthy partner for businesses and individuals alike.
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Relocation Services:
Moving can be stressful enough without having to worry about transporting your belongings safely from one location to another. That's why Delatolas Express Cargo offers comprehensive relocation services that take care of everything from packing and loading your items onto the truck to unloading them at your new destination.
At Delatolas Express Cargo, customer satisfaction is their top priority. They understand that every client has unique needs and requirements when it comes to transportation or logistics solutions; therefore they offer customized solutions tailored specifically for each client's individual needs.
In conclusion,
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delatolas.com
