Delatolas Express Cargo Review

INADEQUATE. COMPLETE LOSS OF PROFESSION. For eight days the parcel has not been delivered at a distance of 120 kilometers. The send search system does not display any updates. In the call center (when they answer) they can not give you any explanation. Communication through their online contact form is ignorant. In short, I expect a parcel (small) from Wednesday 14th November and until today, Thursday 22 NOVEMBER, I have no information about where she is or where and when I will receive it.
Following this, the sales outlet informed me today (Sunday 25/11) that my mission was lost and will send me news with other transport. It is expected that some things will be lost, but not telling the carrier about their luck is always unprofessional.

The level of the company's benefits .. exceeds the Greek borders and derails that in Greece we can also have modern European and global standards

Worst service in Greece. Mistakes, delays, communication almost impossible, horrible customer service, all other services totally disorganised, collaborates with big companies like IKEA, making any scheduling almost impossible. Completely untrustworthy. I definitely DON'T recommend it.

The WORST re! My order was delivered to Delatolas on Monday 4.06. to go from Athens to Ilia 280 km. today is Paeaskevi 8.06. and the parcel still to arrive! What the hell are you doing with transportation since you have no idea about this job?

I ordered a bed from IKEA. They came in about 3 days as they had told me..I was happy with their cooperation and with their delivery! Very good company, well done 5/5!

Excellent! I have twice had to leave IKEA products for lorry transport and the two were transported directly to my home. Kindness and speed. Many bravo

Awesome service, well done to all the kids at IKEA I was terribly pleased with my collaboration with them from start to finish. Many thumbs up to the young man serving up the piece of computer work. Real professional

Excellent service with very good staff! Professionals consistently!
The best transport company!

I did not have an issue, very good service on the phone and good price otherwise everything went fine

I made a move and all thanked !!! Very good organization !!!

A purchase was made through a petition, delivery was arranged on 20/7, if I did not call the center at least 20 times, neither delivery nor would they even notify me, I called to refer me to someone in charge who never called me, unreliable company and irresponsible

nomizo i kaliteri epilogi gia metakomisi apo apopsi timis kai eksipiretisis

!!!
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Excellent professionals, I was also very pleased with their consistency and behavior regarding our understanding

A few days ago I ordered from the IKEA e-shop items that I received just in time for delivery.
Satisfactory service, at positive company prices

INCREDIBLE company..I got them Tuesday to assemble me a bed .. they say we will call you for Thursday or Friday. After they did not, they came back and told me Saturday or Monday. Of course I did NOT NEVER call me ... (and the bed was finally assembled by my husband) ...

I am waiting for the day and hours of the pre-arranged delivery appointment from IKEA, and they never appeared !!! For 3 days now I call them, and the person in charge, whom the employees inform, never contacts me. No update! Complete disregard for the prepaid customer. I am waiting for things to leave Athens, and at the moment I am forced to leave my job with all the financial consequences of time and money! IKEA must at least make amends!

MY PACKAGE CAME ON TIME AND ATTENTION. SERVICE STAFF

They confirm the time and day of delivery and finally surprise you and come whenever it suits them.

Black carpets. Delivery would be done in 2 working days, 4 have passed and I still don't know when I will receive them. No one picks up the phone. Avoid them

I was expecting a dog food for a week and a half, assuming the shipping was 1-3 days.

Good day, by carefully reading all the comments, I would also like to table my own experience. I first bought some things from IKEA's e-shop last Sunday, 9/2. IKEA briefing provided delivery of the goods within 5 working days, something that was earlier. Since I had the shipping number and SMS notification that my order was loaded and only communication with cargo (Delatolas Express Cargo SA) is pending, I entered the system for sending missions to the company's website to see where they are what I bought. I saw them in the sorting center at Inofyta. On Tuesday, late at midday around 4-4: 30, I contacted and talked to Mr. Iliadis. Allow me to name his name. The man, after telling me that he immediately takes away what is coming from him and that he has probably already promoted him, showed incredible courtesy and goodwill to help me find out more information. He gave me some phones to pick up and even told me if I did not make a call to call him back. The truth is that I called these phones but no one answered. Of course the time has passed and they may have been schooled. In any case, the next day (Wednesday morning), I contacted again Mr Iliadis, who, without any obligation on his own, was able to see where the parcels arrived. He said he would get me to inform me and he gave me a mobile phone with him if he spent a lot of time and did not contact me. He called me, informed me about where the things were and gave me the name of the transport that would hand over to me, as well as the name and phone number of the co-ordinator. Please note that the tradition took place in the city of Rethymno. The cargo from Chania contacted me and brought them early on Thursday afternoon while they were upstairs on the first floor inside the house without any extra financial burden. In closing, I could not overlook the fact that Mr. Eliades took me on Thursday afternoon to ask me if they did everything well with tradition and things. I have not seen such an interest again. I really thank him very much, both for his time and for his kindness. In short, I took just 4 days with a lot of bad weather and rain. I thank them all publicly for the immediate and very courteous service.

I asked for a wardrobe from IKEA, lost it and refused to compensate me.

If I could, I would put zero stars. Unacceptable !!! I had bought some things from IKEA. And I paid for shipping and assembly. Delivery would take place in one week if assembled in 1.5 weeks. But the other day after the purchase, I discovered that the mattress I was waiting for did not fit the size of the bed I bought and asked that it not be carried and returned to the store. They said okay. So far all good. When they brought things in, I asked again about the mattress. And they tell me that this goes to the store. The other day I go to IKEA to get my money back and they tell me that the mattress has not been returned yet. I wait some days to go again. Again nothing. They say they come back every Monday and that they will get me a phone, of course you didn't get me. The mattress is still somewhere else. And today they had to come for assembly. I waited for them all day. No one came. And when I called them to find out what was going on they told me that the assembly was not scheduled for today. But I tell them that since the paper is today's date. And they tell me that it was an INDICATED date and WHEN they have in common then they will call me the day before and let me know. That is, WHEN AND IF ????? you are spoiled !!!! Shame on IKEA for such cooperation.

IKEA PACKAGE DELIVERY WITHOUT DELAY IN TIME AND IN THE SPACE WHICH WAS WRITTEN BY MNM AND I ALSO BE PLEASANT

Professionals. Gregoraha, not many carriers, great attention to paintings and fragile gentlemen at the 3 appointments we had. And it is unmistakable to have it. From electrical appliances unplug until they break the items per room. Well Done.

An electronic order has been placed from an IKEA store for 3 weeks now ... and we are still waiting !! Initially the delivery we were informed that it will be done in 5 working days and almost a month has passed! outrageous situation - unacceptable service from transport Dellatolas !! every day we call and wait for an answer without a response .. they work for us !!!

Just unacceptable. We had 3.5 hours to wait for them, the technicians were not answering the phones and the call center gave us every 5 minutes invalid phones. Really that worse. Shame on them.

despite the fact that my order was wrong and the couch covers were not delivered to me (it is my fault the girl who received them home did not count them when signing the receipt ....) despite the fact that the girls on the phone were in their luggage I put 4 stars on the kids in the lobby of the IKEA airport shuttle who were really clamoring to correct the mistake and serve me even though the shop was closed ......

As many times as I have ordered from IKEA, they have delivered them on time without delay.
The driver calls us before he arrives to see if there is anyone in the delivery area.

THIS IS AN INDIVIDUAL AS WELL AS PROFESSIONAL (AS A JOURNEY) HAS THE WINTER '' SERVICE ''. THAT FOR TRANSPORT IN MY HEART, WHICH NEVER GET THERE, AS WELL AS NEW TRANSPORT AS WELL AS FROM TACKING THE STAFF WHO WERE LIKE. FINALLY INADEQUATE

For services ...
African dad service

They have my facts for the 3rd week without any updates on when and if I will receive them !!

Although I was not able to talk to the call center and for a moment I was anxious, my parcel was delivered on time and in fact the carrier from Larissa made many attempts to find me because I did not answer. They were very helpful.

typical and on time. otherwise neat packaging and helpful staff

I found them online and finally made a good choice. I did with them and transport products for my company and personal relocation. I am very pleased

Inadmissible, simply unacceptable. 15 telephone communications with customer service within three days and still have not gotten me from the delivery department or even a manager to give me some explanation why a refrigerator with tradition in Attica has done more than a week to come. I ask the phone to take the delivery manager as they can not do anything more than the call center and tell me they do not have the number. Tragic experience.

Professionals .. Very good cooperation ... Trained staff ... Top in the field of transport

! ! 13:00-20:00 , . 5 1 . 18:00 . . .

INADMISSIBLE !!! Misunderstandings, lies, hassle mistakes !!!
On the phone they do not know what is happening to them, they do not call you back and when the day and time of delivery finally reaches you simply lose your day because something has happened !! !

12 days and the parcel have not yet delivered. No chance to reach a human at the call center.

There is no disorganization of this company. The three days it took to send our things from IKEA to the agency we wanted have been a week away, but it's not the worst. It is that by calling any number of DELATOLA I can find on the internet (except of course by the phone you are given to IKEA), no one knows what is going on. Everyone is always promoting the subject in a mythical center that never calls you back, and in the end there is no one responsible to talk to you or to know what is going on there. CHAOS!!!!! (I put one asterisk because I was not allowed to post otherwise. In fact I give them zero asterisks)

Tragic just. Except that they forgot to load half the items they didn't answer the phones. After 1000 the phones came. The Golgotha starts to assemble them. After 4 days after the technicians came, they were without uniforms and very rude. Everything is ruined. Unacceptable company that affects if I will buy again from Ikea. Shame

BAD professionals !! I received the products 2 days after the originally agreed date and after a lot of effort with continuous phone calls and derogations to finally find out that this happened because there was another order for delivery in the same apartment building where they obviously liked them, ignoring their original commitment and of course which affect my planning.

bad experience
Parcel purchased from Ikea store in Kifissos with delivery scheduled today 10/02/2020, confirmed by text message on my cellphone, delivery was not made today, I contacted the company four times talking to employees Mr Perpiniadou and Mrs Dionysos who assured me that the manager would contact me to explain why the delivery had not taken place - this particular "manager" never contacted me, leaving me in the dark not knowing if the delivery would take place tomorrow another date without having the minimum professionalism ask an apology for my current discomfort, forcing a full day of being blocked in my house,
neglecting my job, and also not having the conscience to tell me when the delivery will be made. It is sad for a company to have employees of this level !!!!

transport without any delay and good price and good service

UNACCEPTABLE - there is no one in charge to talk, they don't know where your order is, they don't know if you get your money back if you cancel the transfer, they don't know where they get the 4!

IKEA had been waiting for the whole thing and they never came and answered the phones. As IKEA co-operates with the end-users, I do not buy again.

make a purchase from the ikea eshop.
things came after 3 days from the day they had given me for delivery without any communication for information except I was forced to call them and not get a clear answer and when they delivered I realized that they sent me boxes by mistake .... for another customer ..... so 2 customers at the moment have the wrong things in their possession and no one has done their job ....

Excellent professionals, impeccable in our cooperation!

Flawless behavior, no delay, the parcel on time and notice with a text message on the day of delivery !!! Very happy !!!

that my worst has happened. there is no organization, they do not know what you are doing. not a star, -1000 stars if I could

Excellent service, professionalism and courtesy !!
I made a move last week, and everything went perfectly. I highly recommend them !!

Huge delay on a shipment from IKEA, several phone calls, nobody knows where the things are, nobody calls back with details even though they said they would. Their tracking system shows where the things could be, yet they don't acknowledge any knowledge whatsoever. More than 5 working days have passed and here I am losing money because they are incompetent and/or unprofessional.

After all the reviews I had read, the only thing I was afraid of ordering from IKea was the shipping one, but I have to say that they delivered me a large order from IKea 3 times during this month! In addition to the message of the transport 8:30 in the morning and On the 3 occasions they called me for the delivery time! And there was always a phone call half an hour before the delivery, everyone!

YOU DO NOT KNOW WHAT IS HAPPENING TO YOU! A PACKAGE WRITES WAS DELIVERED AND NEVER CAME, ONE SENDS ME TO THE OTHER! THE PACKAGE IS PAID LOOK TO FIND IT! UNACCEPTABLE!

Worst service in Greece. 12 days to transfer a couple of TV's that would take two and a half hours by car.

Their call center is stacked with idiots that always lie about calling you back. They never do.

They also wouldn't know how to track a package to save their life.

You have been warned.

Or worst transportation ever !!! It's been 11 days since the supposed delivery date, I get a phone call every day, they don't know why the delivery is delayed and they tell me that they will get me in charge of letting me know who will never get it !! Shame on IKEA for working with them. Zero to all! Away!!

nomizo i kaliteri epilogi gia toys epagglmaties poy theloyn metafores proionton apo aksiopistes eteries

If I could put 0 STARS I would put them on!
Totally unacceptable!
They are late to carry the parcel and do not pick up the phones for days and then post bumps '' I don't care '' and voices.
Don't choose any of them.

14 DAYS LATER AND NO PARCEL.
PLEASE DON'tT USE THEM or any company that forces you to use them for delivery .

phoned every number on the website and no answer except for logistics 1:
the guy that answered was so rude and hung up the phone. they don't know anything about service and they need to train their staff better.

never again. I prefer USING ACS

A star because there is no possibility of zero. I will not write the whole story because I can no longer deal with the worst metaphor in transportation history, from the invention of the wheel onwards. I will only write that the carrier refused to bring the parcel to my door on the 2nd floor, although I explained to him that I have a baby and could not get down, pick up and carry it with my daughter in my arms. He explained to me that the invoice he had in his hands did not indicate that it was a delivery on a floor. Something which, as IKEA was informed afterwards, was not valid and had to be delivered to my door. However, let me say that I am concerned about the lack of humanity and not the invoice ... these.

Unacceptable.
IKEA said I would receive the parcel on Saturday from 2pm to 8pm. On Friday night DELATOLAS SMS sends me how I will receive another SMS with a 3 hour delivery window.
Saturday mornings, 9:00 to 9:30 make 9 phones (!) On my cellphone - I couldn't answer in the morning (which shouldn't matter, as I didn't even receive an SMS with the 3-hour window, but anyway it was arranged for 14:00 to 20:00 as mentioned above). After about 2 hours I receive a similar SMS to the one on Friday night that they will send me the 3 hour window for Monday !!!
After contacting them, they said that they can do nothing and that they will call me on Monday at 8:00 am and I have to pick it up to receive the order !!!

Just unacceptable!

Excellent cooperation ! I am very pleased with the company for the very good service - communication, direct transportation and on time. Continue so ... Congratulations on your professionalism!

Unauthorized company with a tragic call center 7 working days after and unfortunately I have no news or for WHAT I find my stuff ... if you want to avoid the inconvenience I would recommend another carrier with a person to whom you can address and no call center waiting 30 minutes ... And all for prepaid services

. 16:00 19:50, , .

in 25 years as a professional in construction, I have not met NEVER MANIER transport company. I was trying all day to talk on the phone with them, 15-20 minutes waiting for each call, many after so many hours closing the line on its own and again from the beginning. after hours I managed to talk to them, there was no one to answer the search for the cargo, they were holding my phone and they never took me back. this was repeated 6 times in the day without any effect.
I left 1 star so I can submit my review.
they do not deserve that either.
if there was no IKEA would have closed. which I believe will happen when they give up on customer complaints at some point.
NEVER WITH THIS TRANSPORT.
RELIABLE !!!

I really wonder why there are so many negative reviews. Personally, in the last few days I have been lucky enough to "collaborate" with this particular transport company three times. They send a message informing you about the delivery the day before, and the next day they send you a specific two-hour delivery, which has been observed. The distributors are also extremely polite.

People do not fight. Since they never called for delivery, they came to a closed workplace alone, and without notifying anyone, they simply left. We chased them relentlessly for 20 days, and they delivered ready-made products: AFTER 25 days of ordering. A month after the order ... no one came to assemble, and we were at work with the boxes in the middle. JUST UNACCEPTABLE.

Reliability and consistency. Thanks for immediate service. Relocation express and with respect.

I came for the delivery of my order and it arrived normally on time

The Guide was totally rude and almost threatening to my eight-month-old pregnant husband, and even caused by his own omission (he did not do what the center of the company told us that he should do), a delay.

Repeated mistakes, omissions, hits in many traditions. The problem is particularly acute when delivery is outside of Attica and through other agencies.
Fortunately, the call center is IKEA ... and finally found the edge and not to earn crazy. Tragic! I really wonder about the ongoing collaboration with IKEA.

I think one of the best companies for transport and relocation and I do not say only for the price but also for it they are careful and without delay

Easy communication, (most of the time) excellent service, very good services and affordable prices!
I am a client for many years and always am satisfied with the company's services.
Now as for the negative comments I have read, my personal view is that it is not possible to blame the company alone if it did not satisfy someone as much as it wanted. Perhaps the customer ... somewhere fell. Personal view of this without knowing what has happened.

unacceptable. They handed me a broken washing machine and while I called them from the first moment to inform me about the procedures to be followed to replace the washing machine or monetary compensation I was mocked for 2 days. I am still waiting to get an edge and no one appears on the phone responsible

Just close your shop. I DO NOT BELIEVE I think this word does not come to characterize them. Zero service to get a phone call makes no sense, they simply tell you that they will carry your request and that they will call you, never. I really do not know why they have telephones of communication since you talk to him and you do not make a tip. IKEA is also unacceptable and cooperates with him. That you pay you get, eventually! I'm afraid of the one star I put.

I'm waiting for an order from a particular two offices, the last week you told me you will leave us name and we will contact you no one, you told me you are missing two pieces of the order we did not send you after 2 hours and with the intervention of the sender you tell us we found and someone will communicate about the mission, close your shop and go for some cafeterias in the cafeteria, if there were no stars I would have, WITHOUT THEM

They give you delivery days that they do not observe. Customer service center does not provide any service. Overall one of the worst companies I have ever used. If you want to buy something heavy at IKEA, it is better to arrange your own transport. They are just bad and unprofessional

den eixame oyte kathisteriseis oyte kapoio provlima. epaggelmatismos kai kales times