De Vere Hotels - Mottram Hall Reviews

Fabulous spa break at Mottram Hall. Excellent facilities, delicious food and room was very clean. Special thanks to Tasha and Cathy who gave us excellent spa treatments! We will be back soon!

If you want to meet the stars this is the place to go. Bumped into 5 premiership footballers and Gollum from LOTR all on the same day.
BUT old creaky building , no air con etc

The room was good. The food and service was excellent. Me and my husband stayed for 2 nights on 13 March which was for a valentine's treat. I would recommend the rib eye steak and the beef. The breakfast was also excellent. We played golf also, the course was in excellent condition. Only disappointment was the other facilities that were not in use and not having draught beer in the main bar..

The staff here are really friendly and the facilities are great, would have been a five star review but have found that the dinner service is a bit slow when you're in a rush.

Good gym and golf... nice surrounding and decent rooms.

Over night stay and Spa trip. All V nice, drinks expensive hence 4 star.

Uncomfortable beds but a clean room, abysmal service at dinner with no mention of one of the restaurant's being closed, or the fact you were meant to reserve a table for an empty restaurant at check in (which apparently with only 4 people in it was fully booked.) Food was an hour and a half wait, even after mentioning to the waiting staff there was no appearance of the meal with one hungry 5 year old. Plenty of waiting staff, but only one person serving food. Floor of the restaurant was utterly disgusting. Had to ask for the pool lights and the female changing room to be turned on. Pool itself was dirty, with large areas of black mould, and a discarded plaster. Children's pool was also full of sand making it extremely slippy. The lack of lights and depth of jacuzzi made it dangerous to get in and out of. On the plus side staff were friendly but unattendative. Will not be staying again.

Once again many of the spa facilities were out of order, and there were bloodworms in the womens changing room showers - staff act unaware and bemused when approached. This was our second visit after being offered free day passes due to most of spa facilities being out of order on our first visit. Wouldn t visit again.

Member at the leisure club. Great to chill and relax.

Nice hotel, really nice golf course although its long and difficult. Didnt use all the spa facilities but the ones I did were in good condition and clean

The hotel looks exceptional on the website however I found the room to be far too warm and also noisy. The cleaners could possibly do with more time also as there was a spider web on the bathroom ceiling and a very long hair on the wall next to the shower.

Food is excellent and the staff are very friendly and helpful

Room was nice but the Gardner mowed the lawn under our window early in the morning and woke up the entire block.

The best spa for a weekend getaway, with great breakfast and excellent location.

I love this place, its a shame Golfers are everywhere but they do have a golf course so what can you do? No seriously how do you remove Golfers.

This hotel was really lovely. We came for my boyfriends birthday and they left a balloon and chocolates in the room for him. The bartenders were brilliant and the reception staff were lovely. There was a wedding on but it didn't affect the other guests in the hotel which I thought was really good. Would have loved to stay longer.

Superb setting, lovely hotel with fantastic facilities and staff who couldn't be more helpful. Quality of food in the restaurant far exceeded expectations. Would strongly recommend to anyone.

Lovely hotel and great food but the bed was too hard and so uncomfortable and there were no extra pillows in the room making sleeping while pregnant difficult.

I was quite disappointed after coming here for my sisters 18th birthday and waiting an hour for our sandwiches which were stale and the staff were unprofessional will probably not return

Visited for family wedding, fantastic venue, great staff made us feel very welcome on our special day

Comfortable and clean but my room was far too warm so I didn't sleep fantastically

I don't know anything about the hotel. Alas, the golf course is a little gem and very well maintained. It has two *very* different nines: the front is gentle and fun to play, the back is lethal and very challenging. Good fun with some hills and beautiful views.

Nice place and good food. But unfortunately you won t be able to sleep properly, because of thin walls.

Nice hotel food was great rooms were comfortable and has a nice pool area as well as a great golf course and clubhouse

Very pleasant surrounding very friendly and helpful staff rooms excellent

Lovely setting, historic building with comfortable rooms. Polite, well trained and smart Staff.
Shame pool and spa etc were closed for refurbishment.
Disappointed two starters not available at 8pm and no alternatives offered. No one appeared to be directing in the Restaurant ... no sign of a Maitre D' throughout our meal.
Tip for the bar staff: When serving Gin and Tonic, do not put pour ALL the Tonic into the Gin.

I

Nice and romantic place to stay on holidays. Should have car. Can't get anything near by. Country club house with golf & spa and romantic gardens. Can't get food after 7.30pm as the restaurant closes early. One day at 8.30pm, was very hungry and happened to go to bar with my colleagues to order sandwich to serve in room. Came back to room and slept. Around 12am room service was knocking the door for sandwich.
Food is quite expensive even if you managed to go early to the restaurant.

Spacious room with ensuite bath. Clean and tidy. Very nice and helpful staff. Really steemy steem room in spa!

I feel upset with the service I received when I visited the spa on the 1st of August. I had planned to visit the spa for a surprise birthday present for my best friend (it was her 21st birthday). I had driven from my home in Nottingham all More

group of three ladies having a day at the spa. wonderful day, good service , excellent lunch and cleanliness and equiptment within the spa area was outstanding. I have been to other spa locally and these do not compare at all to mottram , high recommended. we went into the hotel later for drinks and again lovely atmospherte and good service.

I was only there for the Pokemon it's a Pikachu nest.

Lovely getaway, lots changed because of Covid but regardless it worked.

Lovely hotel with great spa facilities and a nice food selection. Staff are extremely accommodating.

Brilliant outside area with jacuzzi and ample loungers. Very clean and tidy. Brilliant treatment.

Stupendous selection of milk. Very accommodating staff providing said milk.

The room was quite small but everything else was really good

The hotel is out of this world all facilities 5 star

Beautiful retreat in a peaceful setting. Champneys spa brand new perfect place to relax and unwind.

I visited the Spa at Mottram Hall on 30th March 19 and the experience was definitely not what you expect from a 4* hotel and spa.
I had booked a group of four back in February for treatments and cream tea for a special occasion. On arrival at Mottram Hall we were told our treatments had been moved due to shortages of staff. This wouldn't have been a problem however, they had split the group of 4 into a group of 3 and 1 on their own, meaning we had to leave 1 of the group behind while the other 3 went off to enjoy a treatment. We asked at the front desk if we could change to a 2 and 2 but the receptionist wasn't interested. Anything we suggested, she wasn't interested in hearing and was more bothered about looking at her computer screen than looking up at the customer. We found the staff rude and not very welcoming. Our cream tea timing had also been changed but we did manage to delay that until later in the day and the restaurant staff were lovely.
The spa itself is okay. However, not very clean! There were leaves and dust all over the floor and also whilst swimming there were bits floating in the pool. If it had been the end of the day, we'd have understood as doors to outside were being opened throughout the day. However, this was first thing in the morning so gave the impression that they don't clean the floors or pool in the evening/morning before they open.
Overall a disappointing experience on what was meant to be a special occasion and certainly not what you expect from a 4*.

We I only stayed 20 minutes, as the heat in my friend's room was humid and highly uncomfortable. My room was very warm also, but not as bad. No air conditioning due to building protection status, which is fair enough, but alternatives should be considered when there are hot days. Windows allow no circulation as in a sun-trapped courtyard.

The very reason for leaving was that the one member of front of house was so unconcerned and lacked skills in owning the issues, offering alternatives or even apologising. We asked whether other rooms were available to move to and were told that they were 100% booked. Given the wedding party overtaking the hotel, that seemed plausible. Only when I visited reception, she was selling rooms to the wedding party and stating they were "near capacity". That is not the same as 100% full. Honesty and transparency should be at the forefront of customer complaints, not apathy, curt responses and misdirection. I went to reception to collect some fans, as reception said the concierge was busy with the wedding party. That also became my problem rather than theirs.
What a shame. Lovely estate, reasonable well furnished rooms but lacking front of house and customer care.

Wasnt as good as i expected! Though mainly good meat served for dinner was very fatty and had to wait while another was cooked. Still fatty but not quite as bad. Receptionist on spa wasnt very helpful.

Nice place in pleasing surroundings. Small part of the building historic the rest fairly new addition (in comparison). Looks like a good place to get married. Food is good with a good choice.

Needs updating. Has correct ideas just needs little touches doing

Thank-you for all your hard work in making our stay so comfortable and all the care given during our stay.

The grounds were really nice when we approached. The reception staff are polite, friendly and helpful. The hotel was lovely, clean and the room was nice. Had a great stay. The breakfast the next morning had great selection and it was very tasty.

First of all they lost my booking have to hang around reception whilst they sorted it out .When we came to check out they billed us for stuff we didn't order breakfast only really catered for meat eaters sorry but not impressed.

Great reception, staff and felt very welcomed. No air conditioning due to building being listed. It is a very pretty building, but by god did I sweat in that room with this hot weather. Breakfast was top notch, sausages must be locally sourced. They tasted amazing. Also went round the golf course, and a lovely course it is too which I couldn't fault, apart from the bloody crow that stole my bacon sandwich from the golf buggy!!!!!! Would stay again

Great course, set up really good, greens a little worn, mainly due to so called golfers not repairing pitch marks. No excuses.

High end prices for sub par amenities.
I booked a spa day for me and my husband after he has had a hard couple of weeks at work. After booking I received an email with my payment receipt. This was the only correspondence I received from the spa. I rang the day after to be told I would get an email with times of our massages and dinner....this never happened and I had to call again to find out.
Upon arrival the staff at the desk were very friendly and helpful and we were shown to the changing rooms.
Our massages were very good, both mine and my husbands in the same room at the same time. It was a nice touch.
We then entered the pool area, which would appear to have been missed by the cleaners. The steam room had a horrible sludge around the bottom of the seating, the indoor jacuzzi had sand or grit all around the seats and the outdoor jacuzzi could have cooked a lobster!
There isn't enough loungers for the mass amount of people using the facilities. The idea of a spa day is to relax, not possible when you have nowhere to sit!
To make things worse there are screaming kids tear arsing around which again doesn't make this a relaxing area.
We asked where we could get a cup of tea, and we're directed to the champagne bar.......which is in the main hotel area! You feel out of place sitting with hotel guests while wearing robes and slippers.
We stayed for 3 hours until our paid for meal then left.
We will not be returning, instead we will return to Moddershall Oaks. The facilities are clean and the whole place is customer focused. I hope the new owners of mottram hall visit Moddershall, they may actually understand what a spa is all about.
Avoid Mottram at all costs, they are renovating in January 2019 so let's hope it improves!

Could be better....Team are very good Customer Care exceptional had a number problems that were dealt with at the time of stay. Though the property is getting very tired it's not the once leading great hotel of Cheshire that it use to be....hopeful under the new ownership and investment it will be soon back to what it should be

Good facilities with a nice blend of historic architecture of main bilding and modern designs of gym & spa.
Beautiful surrounding grounds.

Service levels plus food/menu choices however are extremely poor which is disappointing considering all the great things the site itself has to offer.

Waited 1hr 15min for poached eggs on toast at breakfast.
Despite asking for running eggs, they were served super hard, cold and with strong taste of vinegar.

Dinner was just Ok. Espresso coffee after din we was too big, watery and tasting old & burnt.
Maybe the low paid young crew aren t the best fit for what is to be a four star experience.

Reception and restaurant lines always busy.

Put simple; an outstanding hotel with a broken and very weak service operating set up.

A four star facility with a Travel Lodge experience.

Beautiful surroundings nice hotel and food great. Rooms are a bit tired and dated

Great place, food, facilities and awesome golf course

Stayed on a couple of occasions both times with upgrades through expedia. The most recent time though room was too hot (December) overnight and no way to open windows..no air con. Also, not the fault of the hotel but an heavy footed individual was in the room above and stomped around for most of the night on the old floorboards. Always found the food to be wonderful and unique spa facilities are wonderful to explore

Attended a family Wedding. Wonderful Wedding. Lovely food. Rooms little on the small side. Breakfast was great, lots of choice. Staff were friendly. Overall a very good experience.

Must have confused this place with somewhere else when I booked it, I'd thought it was a luxury hotel and when I arrived it wasn't what I was expecting. The golf club house looked very nice but the main hall is tired and in need of some upgrade. We booked a spa package which was OK value, our room was average but acceptable, dinner was very nice, spa treatment was good but unfortunately the spa itself was undergoing renovations and mostly closed (will be nice when finished) breakfast was OK - buffet style bacon and sausage and you had to pay extra for anything else like eggs Benedict which you'd assume at 4*hotel prices would be included. Lunch which was included in our package was a bit of a joke - reminiscent of school dinners, watery tasteless soup some sweaty jacket potatoes and tuna mayo that was more mayo than tuna, wouldn't rush back.

Excellent facilities and a perfect golf course....back 9 is a challenging for any level of golfer

Food was great, massage was average but the facial treatment was exceptional however found one of the managers rude and lacked people skills!

Great golf course.great staff and fabulous lunch.great altogether.A wonderful day.

Great set up. Proper golf course. Food fantastic. Spa brilliant. Hotel a bit of maze!!

Sandwiches are especially good, cakes are good but too sweet for me.

The hotel reception girl Helen made my stay great I suffer from autism and she was great.

Nice place to relax play golf and close to nice villages and shopping

Lovely hotel, fantastic food, great spa. Cannot fault this place.

Visited for a friend's wedding reception. I was impressed with the grounds and the service. I have no idea how much it costs though...