Abigail Smith

Review of De Vere Hotels - Mottram Hall

I visited the Spa at Mottram Hall on 30th March 19...

I visited the Spa at Mottram Hall on 30th March 19 and the experience was definitely not what you expect from a 4* hotel and spa.
I had booked a group of four back in February for treatments and cream tea for a special occasion. On arrival at Mottram Hall we were told our treatments had been moved due to shortages of staff. This wouldn't have been a problem however, they had split the group of 4 into a group of 3 and 1 on their own, meaning we had to leave 1 of the group behind while the other 3 went off to enjoy a treatment. We asked at the front desk if we could change to a 2 and 2 but the receptionist wasn't interested. Anything we suggested, she wasn't interested in hearing and was more bothered about looking at her computer screen than looking up at the customer. We found the staff rude and not very welcoming. Our cream tea timing had also been changed but we did manage to delay that until later in the day and the restaurant staff were lovely.
The spa itself is okay. However, not very clean! There were leaves and dust all over the floor and also whilst swimming there were bits floating in the pool. If it had been the end of the day, we'd have understood as doors to outside were being opened throughout the day. However, this was first thing in the morning so gave the impression that they don't clean the floors or pool in the evening/morning before they open.
Overall a disappointing experience on what was meant to be a special occasion and certainly not what you expect from a 4*.