Leo Santana

Review of De Vere Hotels - Mottram Hall

Good facilities with a nice blend of historic arch...

Good facilities with a nice blend of historic architecture of main bilding and modern designs of gym & spa.
Beautiful surrounding grounds.

Service levels plus food/menu choices however are extremely poor which is disappointing considering all the great things the site itself has to offer.

Waited 1hr 15min for poached eggs on toast at breakfast.
Despite asking for running eggs, they were served super hard, cold and with strong taste of vinegar.

Dinner was just Ok. Espresso coffee after din we was too big, watery and tasting old & burnt.
Maybe the low paid young crew aren t the best fit for what is to be a four star experience.

Reception and restaurant lines always busy.

Put simple; an outstanding hotel with a broken and very weak service operating set up.

A four star facility with a Travel Lodge experience.