Katherine Vaughan

Review of De Vere Hotels - Mottram Hall

Uncomfortable beds but a clean room, abysmal servi...

Uncomfortable beds but a clean room, abysmal service at dinner with no mention of one of the restaurant's being closed, or the fact you were meant to reserve a table for an empty restaurant at check in (which apparently with only 4 people in it was fully booked.) Food was an hour and a half wait, even after mentioning to the waiting staff there was no appearance of the meal with one hungry 5 year old. Plenty of waiting staff, but only one person serving food. Floor of the restaurant was utterly disgusting. Had to ask for the pool lights and the female changing room to be turned on. Pool itself was dirty, with large areas of black mould, and a discarded plaster. Children's pool was also full of sand making it extremely slippy. The lack of lights and depth of jacuzzi made it dangerous to get in and out of. On the plus side staff were friendly but unattendative. Will not be staying again.