High end prices for sub par amenities.

High end prices for sub par amenities.
I booked a spa day for me and my husband after he has had a hard couple of weeks at work. After booking I received an email with my payment receipt. This was the only correspondence I received from the spa. I rang the day after to be told I would get an email with times of our massages and dinner....this never happened and I had to call again to find out.
Upon arrival the staff at the desk were very friendly and helpful and we were shown to the changing rooms.
Our massages were very good, both mine and my husbands in the same room at the same time. It was a nice touch.
We then entered the pool area, which would appear to have been missed by the cleaners. The steam room had a horrible sludge around the bottom of the seating, the indoor jacuzzi had sand or grit all around the seats and the outdoor jacuzzi could have cooked a lobster!
There isn't enough loungers for the mass amount of people using the facilities. The idea of a spa day is to relax, not possible when you have nowhere to sit!
To make things worse there are screaming kids tear arsing around which again doesn't make this a relaxing area.
We asked where we could get a cup of tea, and we're directed to the champagne bar.......which is in the main hotel area! You feel out of place sitting with hotel guests while wearing robes and slippers.
We stayed for 3 hours until our paid for meal then left.
We will not be returning, instead we will return to Moddershall Oaks. The facilities are clean and the whole place is customer focused. I hope the new owners of mottram hall visit Moddershall, they may actually understand what a spa is all about.
Avoid Mottram at all costs, they are renovating in January 2019 so let's hope it improves!