Worst service department ever. Made an appointment...

Worst service department ever. Made an appointment for Saturday morning at 8am. When I arrived I told them that I had an appointment and the service guy said look at all the cars around you I'm not sure how long it will take to get to your car. Isnt that what an appointment is for ? A time that you are going to look at my vehicle. Your a number here not a person with a name. I'll never come back here. I live in Prosper and I'll drive past your dealership and go all the way down to John Eagle Honda where their customer service is outstanding !!!!