Worst service experience, I had in Honda dealersh...

Worst service experience, I had in Honda dealership. This service center is complete rip off and dont care about customers and even not ready to agree their own inspection report.

Last month, I did my Odyssey service in this service shop and as per inspection report by battery was shown as green which means excellant health.

Within 1 hour after picking vehicle, battery was completely dead and when I asked about it, they said they did nothing and it can go any time. As per they it may die any time, if that was the case how inspection report was showing green just when I picked up vehicle. Also supervisor manager was it may go down on very cold day, but temperatures on ser ice day was in 70s.

One top that I have agreed to replace battery and wheel alignment with them, thinking it might have happened something..I went to shop after taking appointment for alignment and battery replacement. Service manager tried to explain saying that all his workers are busy they need another hour to do alignment and started asking why dont you change battery. I agreed for that and asked for estimation for battery replacement. Service manager came up with estimate of $95 for interstate battery( which $85 in Costco), which I asked is it final estimate including labor, he assured it is best estimate as he applied some coupon, which God only knows.

After service manager' assurance, I have agreed for battery replacement , they told me to wait for 20 min and also told he is checking alignment in - parallel.

After 20 min, service manager called me and told he replaced battery and gave me final invoice for $140. I was just shocked after seeing battery replacement charge suddenly increasing to $140 from $95. I asked him why it is so high and he told it includes labor and discount. I started asking what happened to earlier showed and assured estimate of $95, which he started shaking and saying did he told the same. I told yes, you shown final estimate before taking approval for battery replacement in front of me and my friend.

He started saying he can not obey that price and also not even ready apologize for his msistake, instead started saying he will remove battery if we dont like. It is just like waiting almost 1 hour in this whole process and now they want to remove new battery as he is not ready for committing earlier promissed estimate of $95.

I finally asked them to remove battery and left showroom by jumpstarting vehicle. It is not about money of $30-40 extra, it is about obeying process and promised estimate and also should be ready to.mistake.

I suggest dont ever go this service center.

Finally I ended up replacing battery from costco which costs me $104 including installation.