Following a water damage, the cross and the banner for them to mandate a company and settle this case that drag for several months, do not respond to the recommended letters with acknowledgment of receipt, do not respond to emails not to leave written traces ... flee this company which is good only to collect rents
The person in charge of my file is responsive, understanding, efficient and friendly. A real peace of mind to deal with her.
As soon as I contact a property put on the market for a few hours, I am informed that it is already rented!
I must surely not have the desired standard profile.
We submit a file for a property. 15 days later this property is shown on seloger at a price double that posted during our visit. Despite a complete file, without news, we call. The accommodation is signed with someone else. What a lack of professionalism and humanity!
To flee. pitiable Agency. I do not know how to put his good management by the company. I call for the purchase of a property even when a value of over 500,000. The person responds very bad and when I ask if it's possible to have another person you hang up on me.
The worst trustee in France is VICTOR DAUCHEZ he has absolutely nothing to do with you, his sole purpose is to pocket the money
The person in charge of our building answered us the weekend very late for our urgency !! Thank you
Massive complacent opinions by web marketing consultants. I can't put zero. Incompetent and haughty and practicing frenzied clientelism. To flee!
It's been 1 month that I call every day to organize a visit to an apartment, but every day I'm told "there is a tenant who lives at the moment, we have not yet scheduled visits, you have to call regularly to know when the visits will take place. "Knowing that I also sent an email a month ago, I was told that we will come back to tell me when the visit date will be fixed ...
Result? No return, and overnight I am told that they do not organize more visits for this apartment, and as a bonus I am hung up on the nose when I ask for explanations because I call every day and every day no visit is not scheduled ... Moreover the reception on the phone is very cold, and not at all friendly.
Real lack of skill and desire to work.
To flee !!
INADMISSIBLE! I made a visit to an apartment rue de l'ourq in Paris last week for my niece, a GROUP visit for a 2 BEDROOM apartment, there were way too many of us for the size of the apartment in these times of crisis sanitary. In addition, I have strong doubts about the state of health of the salesman present, indeed it was totally audible that he was probably SICK! How is that possible now? You put your clients in danger ..... are you really ready to do anything to pocket your fees ?! I do not recommend this agency devoid of humanity.
Despite a file with salaries of more than 3 times the rent it is refused, supporting documents already provided and still valid requested, loss of time, complications ... as well as pretentious behavior during the visit
Personal extremely rude, several times my husband called them to arrange a visit.
1st time he is almost lynched because he described the property but forgot the ref.
The second time it was badly spoken simply because he had asked if he didn't have an appointment earlier.
If your advisers don't like their job, I can understand that, but we have nothing to do with it. We just want to find an apartment. I am very disappointed with dauchez, I do not recommend this agency.
False advertising. The photos presented on the site do not correspond at all to the property visited. I would add that the people I met are far from friendly. To flee.
The advisory service is very incompetent
A lady on the phone hangs up on us when asked for information
Total lack of respect
Avoided
Very responsive, competent and professional agency.
Very polite and professional people, I do not understand the negative comments, I had a very good feeling.
I saw new a listing for an apartment and this was the agency listed to contact. I called their office and an automatic system asked if I had a reference number, and if not to press 2. There was no reference number in the listing so obviously I pressed 2.
A woman picks up the phone and I explain that I saw a listing of theirs and I'm interested. She asks for the reference number. I tell her I don't see one. She claims there must be but she can't tell me where I might find it in the listing.
I ask if I can give her the details of the listing and she can locate it (every other agency I have ever called has been able to do this, usually via price/size/location, all of which I had). She told me to visit their website directly and find the reference number, and then she abruptly hung up. She was extremely short with her responses and quite frankly rude.
The apartment wasn't listed on their website either, but I decided after that type of treatment on the phone that I would never rent from this agency and will happily warn others not to do so either.
P.S. Why does this agency have an automatic answering system that allows you to select an option saying you do not have a reference number if the person who eventually answers the call insists on having one?
Very bad. Not recommend. Visit schedule not flexible and reply very cold
To flee ! The counselor who answers the phone must clearly change jobs. She hangs up on her and allows herself to put people on hold without warning them for 10 min to hang up at the end. This person clearly loses potential clients to the agency.
TO FIRE I cannot put zero otherwise I would have put it.
the agency put an advertisement with an amount of rent and once the lease is signed you deduct approximately 100 of additional costs without any explanation ... And to obtain them ... you can run. My daughter has rented accommodation with her friend, they will quickly leave and we will do everything to recover the deposit.
Deplorable welcome, the advisor is cold and treats you like a number, telling you to call back because all visits are complete without taking our contact details, no sense of customer service ... reassure me, at Dauchez, given the service you offer, I dare to hope that there are no agency fees ....
My husband and I bought a parking space, the dimensions of which are indicated on the bill of sale. But, this trustee claims to remove 20% to 30% of the surface of our place, making it unusable, based on a color smudge on the plan of the co-ownership which does not include dimensions. Incredible but true!
Response of the young secretary to my call for information for an advertisement seen on the internet, your tone brittle, haughty and without any commercial sense. It cut me off the desire to visit this apartment for which we were ready to apply. Very disappointing..
Worst agency on earth !!!!!!!!! It is a ghost company where it is impossible to reach anyone !!!! We left their apartment over a year ago and still haven't had our loads back from 2018 and 2019 !!!! It's a real scandal !!! LEAVE LEAVE LEAVE LEAVE !!!! Do not rent anything from them !!!!!
Lack of clear professionalism on the part of the agency.
The demand is so great in Paris that they do what they want with customers.
I visited an apartment, after several calls and a file filed, I never received a response from them.
We are talking about a rental at 1400 euros.
With a file with a 3-digit tax notice, this is the first time that an agency has taken this step on me.
From today they are removed from my field of research.
Unpleasant commercials. At the limit of aggression when they ask you for information.
Agent late, moreover he did not have the keys to visit the apartment.
Really not correct of them.
I strongly advise against it.
To escape urgently! Staff on the verge of vulgarity. Very bad feedback after the sale of my property. I do not recommend at all.
If I could have 0 I would have put 0
To avoid absolutely !!!!
Leaves the tenant in despair and in substandard housing.
Good morning all,
I'm not going to add any, just browse the remarks.
Yet so far, the only concern I have had with them, is a lack of support for my heating concern in my accommodation (I had to buy a backup heater for my 20 months rental).
I intend to do a procedure with this property administrator, because he does not seem to want to give me my deposit despite, work (painting etc ...) giving rise to an acceptable inventory of fixtures (see better than the entry inventory on certain points).
If you are in proceedings or still want to unite, I remain available. A response to this notice in order to be able to contact.
AR letter for mutual agreement sent, no response to date.
Good luck to all!
Poor management of visits, impossible to reach the agency. Supposed to give us an answer "within a week" it's already been 3 weeks without an answer.
The lady who hangs up on her nose is famous around here and I am coming to confirm this because she hit me, very dryly and above all rude. I hope Madame, you are ashamed. In addition, we had an appointment for a real estate visit and we were asked a rabbit, without call or message. We called the agency who said that it did not have the reference of the property, that they did not know what we were talking about, even though we had given the exact address.
I did not know that it was possible all the worse to do his job.
RUN AWAY.
Tenants, you probably will not have a choice ...
Owners ... run away!
Zero customer relations, zero relationship tenants, they never respond to emails or phone calls (no one answers, to believe that this is a ghost company!). If you have a problem, wait for months of battle and threats.
I am outraged at such a lack of professionalism (or simply ... work!).
No response to my repeated phone calls !! I will go elsewhere
Incompetent and dangerous, not to mention "imposed" providers whose selection criterion is not quality .... "Divide ut regnes" to the chairman of the board and voila! To flee
Application documents that are outside the legal framework of required documents for renting ...
Very unpleasant person on the phone. Expensive talk that shows no desire to rent a property. If you do not have the reference they do not make any research effort. Go your way ..
Rude, non-commercial staff. Who seems to be asleep when we call at 9:30 am. Announces that he must end the call while I am looking for accommodation. Do not take any criteria from my search when several of his properties meet my expectations.
Lack of professionalism and dynamism.
Allow me to hang up on me.
I was hung up by a counselor when I was just calling for rental information. Absolutely unprofessional.
ZERO ZERO. I'm mad. Staff is not the kind all, who hung up because I only asked if they can send me pictures of a well (on the site there are no pictures). The lady at the phone said "here if not has pictures in it means you did not" and then hung up. WTF really. we had never treated me the same. NO
If you want to exchange with people who are as disrespectful and unpleasant as possible, I recommend Dauchez! You will not be disappointed: a welcome as we find too few (fortunately)
Very slow and mediocre service. I am a tenant of an apartment, every little problem takes months to respond and even years to give a solution. I do not recommend it
UPDATE - After 1 year and 8 months, I am still struggling to get my full deposit back. They gave me a part and kept a good part (30%) knowing that they owed me the whole - Apartment made impeccable.
PLEASE NOTE, they do not return the deposit for the apartments very easily and never in full. Beware at the time of departure.
If some want us to take legal action, I am in favor - knowing that sureties do not have to be clearly declared to the Tax Office.
Be very careful with this cabinet, they do not easily return the deposit. After 3 months, I still haven't got everything back (supposedly a load forecast when I am in credit for the past period).
Never answer the phone, I had to move.
Be careful if you are a tenant, do not count on your deposit for your cash.
Conflict of interest with BNP Paribas Immobilier: they are ex-Syndicat provisional and at the first GA, are aligned (upward) on the prices of their competitors. And in addition they are "wrong" in the quotes of their competitors ... what a curious coincidence!
I am considering suing them because I still have not recovered my security deposit 3 months after leaving the premises. They always promise but do not keep their commitments. To avoid.
I recommend this condominium trustee on average and even less the one of the Condominium Manager who unfortunately gives a very very bad image of this company. If you come across Mr. LEDAD Yassin, run away. It lacks professionalism, filters calls, does not respond to email ... in short, it hardly exists. However, some people notice themselves very well.
Staff good to turn, of absolute incompetence, tourists par excellence. Never intervened for water damage caused by the condominium and impacting the apartments. Never reply to emails so as not to leave written records. Company of crooks. To flee and to never choose as a speaker ..
Another ZERO notice .... weeks that I call ... no one answers. I'm moving ... no one is able to answer me.
I moan .... I am told that everything is rented !!!!
An agency that doesn't care about its clients. To flee!
Obviously Do not call for a rental property displayed on the sites because they are lies
I will try to find the owners via the buildings in order to point out this lack of respect and professionalism
And then we pay agency fees .....
what a shame
Can not visit the apartment the agent does not have the right keys ... oops ... nice surprise when we take time on his working hours. And that in addition to the secretary you unburden a speech without excuse to make sure that you too have already made mistakes ... so keep your sarcasm and your housing is more serious than you.
Lack of professionalism. Very difficult to reach. There is no extranet or call center service. Too many tenant requests are absolutely not processed, and yet closed without even a response, despite several reminders. Frequent manager change, without information. We will no longer rent from them in the future.
Suspicion of favoritism with BNP IMMOBILIER and suspicion of retrocessions with a portfolio of very poor quality and very expensive companies. There is a systematic administrative eagerness on any new entrant history to avoid the competition of the providers referenced. A new program service enthusiast of smoking and calinotherapy to members of union councils. TO FLEE OR TO CHANGE!
Flee this type of agency, incompetent, haughty, no professionalism ...
If even before renting a property we find this behavior, I can not imagine once the lease signed ...!
Every request from me has always been handled quickly and efficiently !! My interlocutors are reactive, professional and above all very competent. What to be fully reassured and encourage me to continue to place in them all my confidence!
TO FLEE! The staff in charge of rental management are not at all attentive to the client. Responds in an aggressive and disrespectful tone. She ends the call with a vulgar phrase "break your balls". The director should really react.
Do not deal with this condescending, scornful and unpleasant agency with customers.
Very bad experience. No news during confinement, appartement not maintained with multiple issues that take a very long time to be solved. To be avoided until they do what needs to be done to improve things.
I put 1 because I can not put 0. Unreachable when necessary. No response despite many reminders by mail (the phone never responds). Reminders received about a water damage occurred on a date when ... I was not even in the apartment. A flagrant lack of professionalism, to flee at all costs.
No professionalism ...
to each request for information or visits, the same response
"the tenant does not answer ..."
On the phone, we wonder if we are not disturbing ...
Incompetence in the rough
Appointment for unconfirmed visit, great difficulty to contact the agency for information. Return to the caretaker of a building unreachable to make the visits. After confirmation of the visit schedule by the agency, once on the scene, the guard tells us that the property is already rented.
Owners flee this agency that allows itself to take commissions while it does not work!
When I notice a posteriori comments left and I see that these people are still raging is the mark Dauchez as a whole that I will flee.
Ask if it works. 4 that I am never a day late if the rent is a bit late but by account of the work request for the apartment 4 years after nothing ... The counselor who changes every 6 months is not bad either .... Anyway, go everywhere except to their place
Candidate tenants, absolutely to be avoided! Dishonest, they show goods that do not correspond at all to the advertisement. I was supposed to see a 2 room apartment of 47 m2, they show me a T1 of about 30 m2, they certainly hope that a tenant desperate for the Parisian market will agree to pay the price ... incredible.
Hello,
in terms of incompetence I think we hold the top of the basket.
Rarely have people been so rude on the phone.
What a lack of professionalism, it is borderline a parody at this stage.
You have the right tone if you want to be hated ..... DO NOT CHANGE ANYTHING !!!!!!!
Staff not at all listening, cut me off in an aggressive tone without letting me finish my sentences to move a meeting, and ended up hanging up on me.
Change jobs rather than irritating everyone with your relationship incompetence!
Staff who takes you up to the limit of the correct. No concept of customer reception, nothing to do with your needs and think only of making the figure.
No interest really ... Completely off topic this agency ...
After reading the various comments, therefore, I am not surprised by Dauchez's questionable practices.
So I'll tell you my story.
My daughter's file has been validated for an apartment: delighted for the time we were looking for.
Here we go for the organization of the appointment of signing of super lease and there ... the lady announces to me: I send you the invoice, you must make us the transfer before signing the lease and send us the capture of screen of your bank account or transfer order.
So I tell this lady that this is totally illegal! She replies: sir, these are our procedures - basically no transfer, no signature.
Excuse me but where are we?
Is the Dauchez agency above the law?
I find that deplorable and unacceptable.
You who are like me and who do not want to be taken for c ***: BOYCOTTER THIS AGENCY
Obliged to call again to ask for the confirmation email of an apartment visit, because the person on the other end of the line has made a number of mistakes in the e-mail address stated and on top of that complains and makes you responsible. Not to mention the unpleasant welcome ...
Thanks to the contributors for their comments which allow to denounce and allowed me to flee!
WARNING!!! SCAM !!!
the confidential data contained in the application files are in very bad hands, my file at Dauchez allowed a person from the staf to usurp my identity and take out a loan in my name ...
(their registration file indeed requests your bank details ...)
Complaint to the police! business to follow
After 3 months of management of our condo by the company Dauchez, we found ourselves a Friday afternoon without electricity on common areas (landing, staircase, elevator). The cause was due to unpaid, not followed by the manager.
The customer relationship to inform the owners about the progress of the resolution of the problem is absent the day after the cut. No penalty put in place during the Saturday to reduce this incident to the origin of the trustee.
Vulgar staff and aggressive limit on the phone after a request for information. TO FLEE!!!
This real estate agency does not hesitate to show properties that do not correspond to the (attractive) photos offered on the internet. In addition, the address of the property is not correctly given for the visit. It is really shameful.
How can we trust them?
To flee.
Formerly tenant of an apartment managed by Dauchez, unlike most reviews here, I recommend this agency. The manager of the apartment was always very responsive to my requests and to the small problems encountered in the apartment. No problem encountered during the check-out inventory and the deposit of the apartment.
4/5 because small flat in the management and the follow-up of my tenant file or it was necessary that I remind them several times after having visited the apartment.
I recommend however.
Alas, this company is one of those that royally despise their customers. Never responds to messages, needs, or emergencies. They are not professional. It is distressing.
It seems that discourtesy, rudeness and incompetence are the main selection criteria to recruit their "hostess" phone home! Unless they make a farm, it is difficult to find worse ...
- Abuse in the estimation of the costs of degradations during the inventory of fixtures.
- Lack of transparency in the cost estimation procedure.
- Invoicing of superfluous items
In short, they do everything to maximize repair costs.
We moved into an apartment of this agency in September 2019, during the inventory we discovered a water damage that was not there during the visit.
We had to have a cellar, which would have been practical to be able to position our cartons of clothes which we cannot install because of water damage in the room. However no key, nobody knows we are the keys, we had to wait more than a month to have an intervention to make new keys. Of course we had to harass the manager who is never present. And who of course never responds to emails.
Regarding the water damage, we are in May 2020, 8 months have passed since our arrival and still nothing, we live in a housing which cannot be exploited as it should be. Our clothes are in cardboard boxes never seen before. And of course, despite the numerous calls and reminders, the manager plays dead.
So we had to hire a lawyer to seize the case, which is fair enough for a real estate group of this size.
Flee from this agency, they are only there to pocket the rent, but do nothing for the tenants if you have a problem.
The switchboard operators who deal with apartment visits are rude and hang up on you. It had a bit of a drag on us at the start when we were searching but the apartment interested us and we were in a hurry to find an apartment.
Like what the first impression is often the right one, you just have to see the reviews. They are all bad with a poor rating.
I will not hesitate to get the message across on social networks, and by all means to the most people to avoid this agency.
I call to have a visit, they answer me on a dry, condescending tone, that the visit is free, you just have to come at such time such address and voila. I almost apologize for calling after making sure nothing else was needed
D-day: nobody, the visit has been canceled, the property is already taken. I learn it by calling the agency and by having my clothes on like on the first call "han yes sir but you have to give your email and we can warn you"
Friendliness: 0
Skill: 0
STANDARDISTS SHOULD LEARN POLITE OR CHANGE JOBS!
DEPLORABLE.
This rule is a thief, it incurs common charges to tenants without any proof, the work is never carried out, it never responds to messages. Future tenants beware
The person who meets the standard of the website is extremely rude. She hung up on me because I refused to agree on an RV and go for a visit before I knew if the proposed accommodation had an exterior. She didn't know, and didn't know who could tell me. When I called back to explain with her, she started yelling at me. It is quite disturbing that the responsibility of the first contact with the company is entrusted to this lady, and certainly dissuasive for the customers.
This union is really not professional like a lot of trustees elsewhere. They know how to take money, but they are not of much use to us. Lack of responsiveness, it's been about 1 month since I asked a question by email and I have no feedback. We also have a lot of concerns in the residence and Dauchez does not respond, unreachable, does not give any feedback. We are forced to have to change as soon as possible the property manager, as we have already done with the old cleaning company. Frankly, I don't understand people who don't do their job. This is really unacceptable, we have been living in this brand new residence for a year and a half, but we still have reservations that have not been made and dauchez does nothing. Well done. You don't even deserve a star. 00000000
No response from the agency after a week of calls, incompetent
I appreciated the professionalism of a certain Claire.
Thank you again for all !
The agency manages my apartment (rental for 5 years) and has always responded very responsively for any small problem that arose. I thank them.
HORRIBLE TELEPHONE RECEPTION. LET PRESS THE FOLLOWING ... TO LEAVE ...
If we could put zero it would be the rating deserved by this so-called agency. Visited from an apartment, sending the file, I am told that the apartment is for me. For two weeks they make me send back 2/3 times the documents of the file. At the end of this period I am told that the apartment is already rented. Thank you for wasting my time and for lying to me, deliberately, about the availability of this property. ESCAPE THIS AGENCY TO RENT YOUR APARTMENT, WHETHER OWNER OR TENANT.
I would like to leave my testimony because nobody should live what I lived, especially in Paris, life is quite difficult like that.
I will summarize my experience of 3 years at Dauchez by his few lines, I had no heating during the first 6 months, the only help they gave me was a phone number (I moved in September ...), I was harassed and subject to innumerable false accusations that we had my partner and myself at the age of 18 deeply touching so much that we whispered in our own apartment because the neighbor opposite we spied day and night, the answer of wander? posted a guard as well as a dog at the entrance of the building that same guard who followed me up the stairs to my front door, and this is just one example among many others, the state Outlets do not talk about it came back to me almost 2000 euros the details of the bill are quite outrageous. I still have a lot to say but this is not the subject, just you who are reading this, do not be made by this agency not renting but, scammers, bandits and incompetents. I hope you have spared a lot of inconvenience.
Agent late to visit. It is impossible to send a file because their mailbox is full and their systems only read very light pdf.
Unreachable on the phone ...
To flee
Between the telephone reception of a secretary who does not listen you cut every 30 seconds and hangs up your nose
between the commercial who gives no desire to get the good
If you are looking for an anti renting agency you are at the right place
dauchez.fr
