We were more than happy with the service we obtained from Pronto! From the pleasant and helpful woman who took our order at the office, to the service engineer who tuned up our furnace, to Tony who came out to discuss and quote a new furnace/AC unit - all were a pleasure to work with! Thank you, Pronto!
We had Logan out for a routine tuneup. He recommended a blower motor and a capacitor be replaced under warrany before our soon to be expired warranty ends. Great to know our systems will be in tip top shape through this where other company's would have waited for failure at our expense.
Jesse was great and professional and a down to earth person that communicated well. Fix was fast with good explanations of the workings of the furnace. Would recommend
Tech came very promptly, problem identified and solved within fifteen minutes. Furnace works again, very happy with the service!
They came on time and Ben was very helpful and thorough with the tune up.
Ben was very polite, well-spoken and patient as he answered my questions, identified the issue and resolved it quickly. Thanks for a job well done!
On time. Friendly. Fixed everything and then some. Priced fair. What more do you want? If you want more, you're drinking too much coffee. Calm down.
Robbie figured out the issue quickly and got my A/C up and running shortly after he arrived.
A tad behind schedule, but worth the wait. Great service and very pleasant.
Brandon was friendly, cordial and helpful as he was doing a tuneup on my furnace.
Pronto was more expensive than the other couple places I called, but they got here in about 5 hours, and Brandon was great. Not only did he get our heat back on but he taught me what to look at if we have future problems.
Ben was very professional. He took the time to explain and answer my questions. I am very satisfied with Pronto Heating and Conditioning service.
Jeremy was on-time, professional, personable, efficient, thorough, and honest! Great service!
Pronto's service is always exceptional. They installed my HVAC system almost 10 years ago and any issues have always been covered quickly under warranty with no hassle. Today's technician was Jessica, who gave me great advice when I asked about upgrading my thermostat (and saved me money on top of it!) She also did an excellent job explaining the maintenance and repair she completed. I never hesitate to recommend Pronto to friends because I know they will get honest, professional quality service.
Robbie is one of the best service technicians I have ever worked with! He is knowledgeable, accommodating and worked hard to ensure my satisfaction. I highly recommend him.
Pronto provided us exceptional service and did a very check through of our entire AC System. Their service tech was very helpful, knowledgeable, and thorough. Thanks Pronto!
Peter did an amazing job. Quick, courteous and knowledgeable
Pronto is always professional and friendly! Travis is THE best. I totally trust him and wish I could have him around the house for all of my projects. He s a great problem solver!
Ben Myers was out today for our A/C tune-up with his mask on and social distancing observed. As usual, the Pronto people are friendly and professional. I m a happy member of the club.
Mike was great, very professional, up front with options and willing to take the tome to explain the options. Very happy
Pronto sent out a repair tech that had no problem finding an issue involving the circuit board on my furnace, She was able to run across town to find the replacement board, and got it installed quickly, even though I probably slowed her down with my chatter...
Our family has always had great experience with Pronto. Very professional, service technicians explain what is needed. Will continue with this company.
Excellent friendly and fast service! Pronto is my new goto.
Dan was prompt and completed the work quickly, while answering my questions in a polite and helpful manner. He also explained how to install a replacement filter and the function of some of the controls and elements of the furnace. Very helpful!
Pronto staff have been friendly and educational during all the years we have worked with them. Matt diagnosed the issue with our air conditioner, repaired it, and provided education about this issue and the future of the system. Great all around.
Robby is a wonderful technician. He spends the time to make sure things are done properly and is very respectful
Keith is amazing!!! He is so kind. Speaks clearly with no bull. His honesty and integrity is second to none. There really is no better place to go for heating and air. The company AND Keith are solid!!
Henning did a great job! He arrived early, took the amount of time that he estimated, and gave us good advice about how to proceed with my furnace. He didn't recommend anything unnecessary and made helpful suggestions. Pronto is great and we'd highly recommend them to others!
Robby was fantastic! He showed me exactly what was causing the issue and how to prevent it in the future. He even helped me install two new basement vents that I had been planning on doing for months!
good price, great job installing heating and air in my house. very punctual. everything tip top!
I have the highest respect for the job done. They did an amazing job.Everything was great
Robby did a great job helpful and thourough! I would recommend him without reservation.
driver of your van body cut me off on 169 , im loaded 97000 gross , should maybe get different drivers , thanks for your bs driver
I called to make an appointment and they were available to come the next day. Jesse was prompt, polite and did a great job. I recommend Pronto.
Brian did an amazing job today fixing our zone heating when centerpoint and another company could not. He was friendly, found the issue quickly, and saved me 2-3k; what i was told it would cost to fix the issue prior to Brian coming out. I highly recommend him, i'll definitely request him in the future, and im so happy with the service, i'd recommend Pronto to anyone i know needing service. Thank you Brian for all your help and bringing her back into our home!! The animals loved him as well
Pronto was very professional, thorough, and trustworthy in their service. Thanks!
Prompt, friendly service. Keith was great and got our AC back up and running in minutes!
A significant repair was needed. Logan and his work partner were here on time, got at it and got done in less time than estimated. Everything is up and running smoothly.
the tech Logan was very friendly and knowledgeable about the A/C work he was doing. Very happy with the work he did.
Great service and very quick/responsive. Techs were knowledgeable, considerate and clean. 4 stars only because the price was a bit higher than I wanted to pay, but needed the job done quickly. Would recommend this company.
Jesse with Pronto was professional, got right to work, was thorough and did everything as expected. Pronto was easy to book, friendly on the phone and everything about the experience was a pleasure. Will definitely use again and recommend!
Poor customer service by service tech. Called Friday night and received a rude unprofessional response and answer from service tech who told me to call Monday. Very unaccommodating and poor service.
We have had Pronto do every major HVAC service in our house and have been tremendously impressed each time. Today we had Sean out to fix an issue with our AC and get an estimate for another service and he was fantastic. Friendly, professional, efficient, and great at explaining the issue and the fix. I will always use Pronto and would highly recommend them to anyone.
Thanks Logan and Pronto, fast and easy service! Appreciate it and highly recommended.
Love this place. Actually provided me with repair options for my old boiler system. Would recommend!!
This company lies, they said they were at my home and knocked and rang the doorbell, but I have been sitting here all day long waiting for them. They said they tried calling but must have wrote down the wrong number. It is the dead of winter and we have no heat. I do not appreciate being lied to ... shame on them. I will not even think of calling them or referring them to any of my friends/family.
He fixed our problem and cheerfully made dozens of trips from our apartment to the roof during the process
Jesse is very friendly and completed his work quickly.
I've gotten a lot of quotes and Mike with Pronto was very honest and helpful. I am a returning customer to Pronto. Given my comparison shopping experience I won't use anyone else. Highly recommend this company.
My AC reached its lifetime, so I called Pronto based on their amount of high ratings. Sandy came out for an initial appointment. She was extremely detailed and informative. She kept my budget, needs, and long term plans as a top priority. I decided to save future expenses and replace the furnace at the same time, since it had also maxed its lifetime. She walked me through every step and what to expect. Chris and Eli came out for installation right away at 7a as expected. They were professional and quick. Chris walked me through every step of what to expect with my new furnace, new AC, new thermostat and how to maintain it all. They kept everything clean. They left answering every question I had. Sandy called later that evening to check in and make sure everything went well and the air was running. I am so happy. I m so glad I trusted the reviews.. Pronto truly stands up to 5 stars!
Brandon was able to quickly diagnose the problem with our furnace and fixed it every bit as quickly. Our furnace is about 5 years old, and was installed by Pronto Heating and Air Conditioning. Because our system was still under warranty, we didn't have to pay for our repairs! We're very satisfied our repairs and wouldn't hesitate to recommend Pronto Heating and Air Conditioning!
Eileen was extremely thorough with our furnace tune-up. We were pleased and impressed with her knowledge and help and will definitely be using her again in the future.
On time, knowledgeable. There was another issue with our system and they didn't really give other insight other than we needed to book another appointment. That's why it's minus 1 star.
The technician came out fast and diagnosed the problem with my AC unit immediately after previously having another technician that could not locate the problem with the cooling coil.
Chris did a great job. Very organized and communicated well!!
Daniel did a great job during our annual A/C tune up. He explained everything he did, and went above and beyond during our service call. We are confident we will be comfortable during the hot summer days ahead.
Otto was very professional and friendly. Thanks so much.
On time, rapid response, quickly and accurately diagnosed the problem and fixed it. Couldn't ask for anything more.
Brian Carpe was very professional and friendly. He diagnosed the problem immediately and gave me an opportunity to fix it myself. As soon as I finished, the Mitsubishi unit began working normally. Thanks, Brian!
We started having issues with our AC at the very end of the season. Jeff came out to diagnose the issue. He was on time and very professional. Wore shoes covers when entering my home. He explained all of our options and gave a recommendation. Because of the low temperatures outside he didn t think he could fully test/diagnose all possible issues, so did not charge for the visit and recommended a couple courses of action. They definitely earned my trust by not just doing something for the sake of charging me and explained options for me to decide the best course of action. We have not made a final decision on what to do yet, but I was very pleased with this first interaction with Pronto.
Jessica did a great job, was friendly and very helpful!
Pronto heating was great. I had a wonderful technician Chris who was very professional and knowledgeable. He was able to fix the problem very quickly and I appreciate him giving me tips on how to keep clean my furnace. I would highly recommend pronto heating because of my amazing experience with Chris.
Jessie does a thorough and conscientious job no matter the task required. Very happy when he comes on the service call.
Jesse was timely and went above and beyond for my A/C tune-up. He cleared out some dead mice and replaced wires they chewed through at no additional cost. He did an awesome job!
Brandon was great. On time, courteous, quick, informative. No muss, no fuss.
Note to Wade: Hope things are well. Great service and customer contact approach.
Peter was great! Showed up on short notice on a Sunday night, fixed the furnace up quickly and saved us a big headache. Thank you!
Fast, professional services explaining what my options are.
Knowledgeable and professional! Nice to see a young lady in this business! Thanks Jessica!
Solid same-day service from very Knowledgable techs twice now. Would not hesitate to recommend Pronto and Jeremy (most recent tech) was great. Furnace issues, and pronto left me two space heaters to tide me over while I get it sorted.
After a competitor repaired my 23 year old Lennox, and gave it a tune up at the cost of $500, it went out the next week. When I called them for service, i was told "sorry, all booked up for a week." At the recommendation of a relative who had Pronto install a furnace last year, I gave them a call, and had a new furnace installed a few days later at a competitive price. At the same time, Blaine fixed a leaking PVC exhaust tube, installed a humidifier, fixed a loud squeal in the venting, and reset my two zone control's so they worked properly. They took all day, but it was worth it. I was honestly impressed with his expertise and helpful attitude. I would recommend.
Ben arrived right on time. He was friendly and got our furnace checkup done quickly. He found that a motor capacitor was out of spec and our April Aire humidifier pad was shot so he replaced both for us. We are gone during the winter and don t need any furnace issues while we are gone. Thanks Pronto Ben!
Peter did a great job of checking things out, cleaning and even fixing a bit of insulation. He was very cheerful and professional, answering all of my questions.
Mike was efficient with quality ideas on installation. Have not yet received pricing
Jack was very timely and walked me through all options without trying to sell us on anything. Great customer service.
Peter did a wonderful job. Thanks for coming so quickly. I have nothing but good things to say about pronto heating and air. Would highly recommend.
Chris was great and very professional. Very detailed in his explanation of what was wrong with my furnace. Completed the job quickly. Highly recommend and will certainly use Pronto again.
Pronto techs are well trained and credible. Competent and no pressure .
Best experience ever!! Very friendly and helpful! I would call them for any heating and cooling problems in the future !
Great service, communication and best of all the system works great. Troubleshot my humidifier issue and cleaned the system for a reasonable charge. Highly recommend Pronto.
Dan D. did a fantastic job addressing our AC issue! He thoroughly explained what the issue was, what our options were for resolution, and what we could do in terms of maintenance for the following year(s). I'll be requesting him for all of our future HVAC issues.
Chris from Pronto Heating was professional and well educated on my furnace. I will use Pronto Heating for my heating and cooling needs in the future.
Chad does a great job. He's prompt, clean, efficient, and friendly.
We've had Jesse out also. He's prompt, thorough, polite, and knowledgeable.
Chris was friendly, quick to diagnosed the problem, and he will be getting back to me with prices of a new Magic pack.
Used them this spring on an AC tuneup. Tech was very friendly, punctual and didn't try (too hard) to upsell me on any services. Overall happy with their services and will use them again.
The technician, Eric, was on time and very courteous. He quickly identified the problems with our 20-year-old furnace and explained options. He exerted absolutely zero pressure to make a hasty decision.
Very helpful and informative. Knew the answer to all my questions.
Easy, fast, and affordable! Having a salesperson that refuses to follow the old school one-call close pressure sales was refreshing. Installers were extremely professional as well. Installed in about a week...wow!
Jesse arrived on time, this was the third time I have had the pleasure of working with him and as before, third time was even better than ever. He is a quick study, efficient in his work and professional in all aspects of his work. I rarely leave reviews for services that I have received, however, when someone like Jesse goes the extra mile to make it right, people should know about it. Again, thanks to Pronto for providing me with the kind of service that is hard to find these days! I am a customer for life, many thanks to all of you! Gordon Ritz
Great service as always. Brian was knowledgeable, on time, and professional.
Kevin did a great job and explained everything he was doing.
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