Darty plc Reviews

Bad sign indicates. Arrived at the under ground home correct for this cave of Ali Baba in plekn coeurvdz Paris. Extremely useful.

Store in the basement, the ceiling is low
However, you can find a lot of things there

As usual you never find a Darty seller frankly you really do not have to go better at Boulanger there is more seller and his friendliest

Scandalized !!!
On July 6, I bought a Nutriboost Russell Hoobs (kind of smoothie blinder) on your website. After having used it on a few occasions, one of the glasses hangs with its cover during use ... then impossible to open it. The latter is then filled and unusable. I then go to the Darty store in Madeleine at the beginning of August with my shaker blocked.
After trying to open it for 3/4 of an hour, the after-sales service team decides to take care of it and explains to me that a priori this part will be changed. I tell them that leaving to live abroad, it is imperative that this situation be resolved at the latest on August 14 because we take off on August 15 without return for 1 year. The young man tells me that on the paper is indicated the date of August 16, but that in fact, weekend 32 the problem will be solved because they will change me a priori the glass + the damaged lid.
Today, August 12, having no news, I decided to contact the after-sales service platform. The latter indicates to me that no repair is possible and asks me to go to the store because an exchange is planned.
I do it and go back to the Darty store in Madeleine.
The person returns with my full shaker and explains to me that they cannot schedule an exchange because the part is not available and that they cannot even make an order in the time allowed because it is no longer available for the moment. That eventually it would be possible, but in any case not before August 16 (we leave France on August 15 ...).
I ask if a shipment would be possible ... "No sending abroad !!!" ...
I then ask to speak to a manager who arrives and who begins to explain to me that it is necessary in any case to bring back the totality of the robot to be able to envisage an exchange ... Detail which has never been mentioned. I explain that the robot has already gone abroad and that if this procedure had been mentioned I would have reported it ...!
He then begins to doubt my good times and addresses me inappropriately.
I then told him of my disappointment with the quality of the service.
The latter does not offer me any solution and allows me to explain that in any case he has no obligation and that I obviously did not use the device as it should ...
How is it possible???
I had decided to acquire this device at Darty even if more expensive than on some sites in order to be able to benefit from a "service" of quality!
I am very disappointed, I will not buy anything more from you and will not fail to share my experience around me !!!

Excellent service! Even when arriving without invoice, they take the time to find the file, to explain things, to follow the file (when I returned to the store) and in my case, they always found a solution (exchange, immediate replacement)
Thank you!

Super well placed and good products. I think they could still improve the beauty of the store now

Very good knowledge and advice from the team for a Beats helmet thank you for the help of Sonia in the after sales service and for the attention and the professionalism of the store Madeleine. Very nice team work to make up the defects of the helmet customer service Aefaut thank you to all

I finally found what I was looking for, unlike the other Darties. Friendly staff.

Very good welcomes the salesgirl very nice frankly very well

We bought a dishwasher two years ago in this store in Villemareuil which gives us complete satisfaction. The sellers were excellent, very good advice, the delivery was quick and the delivery man was pleasant. We will definitely stay there again.

Clear store, correct advice and full of attention. However, be careful with engie type partners who are trying to sell their product. I am now waiting for their delivery to say that everything was perfect

Super friendly, impeccable welcome and above all very professional. The staff are always taking care of us. From salesperson to after-sales service to 5-star store manager

A super pro took care of us really old fashioned Darty.

Very pleasant staff
It makes us want to go back

Darty, the contract of trust?
The stupid contract that the right of withdrawal is limited to 15 days. My product was returned twice to the producer because the person to whom I offered it thought it was defective but after these 2 A / R, the producer realized that it was actually darty who had misinformed me about the compatibility. The 15 days are of course largely overwhelmed but if I had trusted Darty, Darty does not trust his customers! And I find myself with a beautiful product on my hands ... Thank you Darty!

The entrance is complicated and has been misinformed, the store is in the basement. In the TV department, don't be in a hurry, don't go there between 12 p.m. and 2 p.m.

Practical but suffers a little competition from the baker next door and especially the lack of light

Not easy to locate (in the basement of the Madelaine Square) but otherwise the service is fast and the choice of products is vast.

good Darty store in the center of Paris near the Madeleine
the store has a good selection of lover products from large to small appliances as well as High Tech products
the welcome of the sellers is good
the store is well served by metro line 12, 8 and 14
only downside the store is difficult to find when you do not know the place because it is in the basement and the signage is quite discreet.

I can't complain, but sometimes you have to get over it.

Good service.
Good welcome.

Very bad past experience at Darty La Madeleine. I bought a laptop with 20 installments at no charge. Without any information, Darty signs me up for insurance without asking my advice, and it's up to me to cancel it by calling a phone number on the contract. Another surprise, a few days later, I receive a paid credit card even though I haven't asked for anything, and the seller hasn't explained anything to me. There I call Darty Finance customer service, again, it's up to me to write a letter to cancel this card which is not requested by me. Not to mention that there is a Darty financial department that calls me constantly to offer me the Darty COVID mutual. I am really very unhappy with this experience, a simple buy followed by all these forced actions. This approach is not correct

Difficult to have information home very average damage

The seller very attentive and available! It's rare nowadays! Bravo

Store entry difficult to find, seller who does not know more than what is written on the label ... (it unfortunately became the 'standard') But I found the item I was looking for and it was in stock .. .

I recommend Guillaume from the appliance department. Very professional, pleasant and take his time to explain and advise .bravo to him.

Acquired a MIELE washing machine on Alexandre's advice with a major problem to solve: delivery Indeed, the machine could not, for technical reasons, be delivered only through the window on the 5th floor of the building. Thank you to Alexandre (seller) for his VERY BIG professionalism, his attentiveness, and the time he devoted to making this delivery go impeccably. I highly recommend this seller.

My TV stopped working 2 times, coincidence or bad luck ??

I made a purchase at Darty Market Place. After I get billed I am told the sale is handled by Enter Web. It turns out that the purchase never happened. I tried to contact Darty, they referred me to Enter Web. Enter Web tells me that is not their problem and to address me to Darty: "Hello, your request is forwarded to the MARKETPLACE DARTY team". I recontact Darty who said to me: "We sent your message to the seller who is solely responsible for the proper execution of the sale. Sincerely, Sylviane Customer Relations Department DARTY GRAND EST". After that I spent hours and hours trying to get my money back without success. In conclusion, Marketplace sellers can be complete con artists (or completely incompetent, hard to decide in my case). And the Darty platform instead of arbitrating the problem and protecting the customer clears itself of any responsibility.

Very warm welcome in this store, fast and efficient

Friendly and commercial staff, always good advice! I bought several household appliances, a very competent salesperson, available knowing that we could reach him directly on his laptop, concerned about a good follow-up of our installation. Darty remains the unbeatable specialist in this field and we highly recommend!

Terrible after-sales service. To buy, the sellers are there. For follow-up, it's a disaster.
Run away.

You just have to read my review on Google
A literally perfect welcome in the store, but even if the salesman was more charming behind him, nothing followed. A literally lamentable delivery service, which in no way respected the commitments made in writing when ordering. In short, the team in charge of bringing you the new television (2m + at an angle) is not able to bring back the old equipment (1m80 at an angle) and leaves it all to you on site without even having taken the time to think 10 minutes (because once the feet are detached, the said equipment would have entered the elevator).
It's up to me to explain to them on their second visit that we had to separate one from the other in order to gain in terms of both volume and weight to be able to evacuate the whole more easily.
I was first offered to postpone the delivery during the week (four days later) leaving me an apartment upside down. After many heated negotiations to say the least, I ended up getting a second pass the next day ... The next day, the icing on the cake, one of the guys who was supposed to lift the television to remove it scratched and tore the inlay from the cabinet on which it was posed. (It is easier to drag a TV over 100 kg than to lift it). Finally, last small clarification when ordering it had been specified that the television was extremely heavy, a photo had been taken and the dimensions as the reference had been given. All that remains is to manage the insurance file to restore the furniture.

Useful store but lack of vendors and items that can be found in a large Darty

The entrance to the store is in the basement or by a metro corridor or by stairs leading into the basement via Place de la Madeleine or the streets around it. The store is of decent size and clean. By cons it is very complicated to find a seller in any case in the small appliance or beauty department. When they are not in a small group "messing around" with them they are not on the shelves. If by chance you find one there are 3 people waiting so he quickly answers half of your questions and launches "I let you think I come back after" suddenly we managed on our own and the big device we have been buying it in Ternes where it was a much nicer welcome. We still went to the checkout for a small item we came across a checkout hostess where the response to our hello was more than icy, we asked her for an invoice before cashing she takes out a ticket we let her know that it is for in Enterprise and that the receipt was not what we wanted she left us that the receipt was an invoice! "yes madam i agree but the thermal paper on the ticket is erased over time! suddenly she made an invoice but showed us that it swelled her !!! Well done, it's nice to be considered like that. even if I live near this Darty I prefer to make a little more journey and to go to Ternes where I am bcp more satisfied with the reception and the council.

Access through the underground galleries is an abomination. Thank you for the smell of urine and the illegals who sleep in front.

I went to this darty this morning to buy a philips hair clipper. When I get home I unpack the product and realize that the clogs are made of very fragile transparent plastic of very poor quality.
I return to the store 45 minutes after purchase to make a return and purchase another product instead. I am told that it is impossible because the product is open and for reasons of hygiene the mowers are not taken back.
In short I paid 25 euros more than the amazon price because it is in a hurry, and no service in return from this store.
I would never go back to their homes and not deprive myself of making bad publicity for this shop.

I would have put 0 stars if it was possible !!

The sellers of Sav are welcoming and professional. But the Sav is very problematic.
Hopefully you will never have a problem with your device even under warranty.
Darty is not what it used to be. Particularly since merger with fnac seems til.
Bef the "contract of trust" is broken. Might as well go elsewhere and cheaper.

Very good Darty store good welcome friendliness busy department I recommend Darty Madeleine

Very warm welcome, polite salespeople and good advice

Best place for electronic goods in Paris. The entrance is in the subway. Next to Decathlon.

Before taking on staff, you should see their level on the reading side of a purchase order.

Crooks at Darty. MADELEINE.!
I. Have just bought a Dyson device at 649 eur, during a private sale
, following a message from them.
While on the received message, it is indicated 50 eur of voucher, by 200 eur purchased, except for telephones and accessories .. this reduction was granted to me, because supposedly Dyson was not part of this contract ..!
Sorry, because moreover the seller agreed, and that he would go up the info to his direction.
It was necessary to appeal to his boss, who thanked me like a proper evil.
BRAVO DARTY..J WAS A GOOD CUSTOMER, it will now be over.
ESCROS AT DARTY.

Perfect store there are few people sellers are very friendly and know their area only benol the store is a hard to find

It is difficult to find a salesman to answer questions, once found, the staff remains friendly. Store less busy compared to other Darty. The passage to the boxes remains can last.

The televisions department is not worthy of this sign. It is relegated to a corner of the store with little choice and their presentation leaves much to be desired. It does not make you want to buy it. It's a shame.

Beautiful store
Friendly and professional staff
We were served immediately
No complaints

I confirm the deplorable service of the Darty Madeleine store ...
Recommended by a seller, I bought a power outlet with two USB sockets ...
On the packaging, it was written compatible for smartphone and tablet ... It was perfect for me I have an iPhone and an iPad ...
The plug being in a blister pack, it is impossible to undo the blister pack without cutting it ...
The USB sockets not working, I returned the next day to Darty and I was told that this socket did not work for Apple products and to make matters worse, they could not take the product back because the blister was cut ...
We summarize:
Total incompetence of the sellers and their boss who did not even apologize ...
Products offered for sale with an incorrect technical sheet ...
Well done Darty ....!
True to your mediocre reputation,
Continue .... You will eventually get there ....! At pole emploi ...

Store that I found "creepy", in the basement ... staff not really available but it is certainly due to the small staff ....

At the top, helpful, accommodating and pleasant staff
Great store :)

Quick service and free delivery, so many time i visited and bought so many things.
Last i bought TCL 60" ultra HD Android TV

What is fantastic in the shops darty and that does not escape the rule, it is the absence of salesman for advice, it is necessary to be armed with patience and when you hold one especially it is not necessary to let it of a sole . And to say that in some shops you jump on the entrance, and here it is quite different, finally, at least we see the products before you buy the internet ...

Less crowded than in many Darty you will find more easily sellers giving very good advice according to your budget and your desires, do not grow on sale!

... c 1 Darty like all the others but at the Madeleine ...

Completely bad at night or went there ... I wanted to ask for information on a 70 inch screen and the seller never showed up even though the security guard called him. I left I was tired of waiting. To believe that all the other vendors had all stashed, there was really no one in the store to be helped and I did not intend to move to the home.

What can I say ... it's a Darty, on the other hand don't look for a store on the surface because the access is the same as the parking lot since the store is in the basement .

Store a little small, but not bad overall. Nice staff.

No service with 0 sense of commerce -> Go discounteur

Following order of all of my household appliances at darty (3000 anyway) I receive a dishwasher with a period.
The deliverers made it clear that the apartment was under construction and that we had not opened the 7 boxes.
So I discovered the time of the opening and DARTY refuses to make me a standard exchange because I exceeded the deadline of 72 hours, even though I took out the darty max insurance.
0 sense of commerce, next time I will go to electro depot !!

A Darty .... on the other hand it is not easy to find the underground entrance ...

Purchase of a hood. I take the trouble to ask if she has a plug provided. The seller looks at me as if I was a debile and replied that all hoods are supplied with a plug. I arrive at home and I unpack the product: cord provided but without plug. Still a young salesman with the con and incompetent
Teaches more and more zero, where HR can no longer recruit the right staff
For me it is rather the contract of mistrust see of distrust

Store too small, there is little choice and the selections present seem to me in the high price ranges.

I recently bought a console in this Hargeville store and the seller's advice brought me satisfaction. The store is admirable, easy to access, the products are well presented and you feel comfortable. The sales team is available and spontaneous.

Very good, things are very full, there are discounts

Darty talks about his facilitated and above all omnichannel fluid customer experience in his conferences, but in reality it is not the case when one wishes to buy a product. After 2 unsuccessful repair attempts at home on the part of its technicians (who got the wrong parts twice to finally tell me that the repair part is discontinued ...), here I am, having to buy a dishwasher. I want to use the 30 "discount" to which I am entitled after the repair attempt .. cannot be done online ..? The after-sales service person on the phone tells me that I have to go to the store because the voucher is not available online ... (besides this voucher does not really exist, it is the report from the technician who normally gives the right to the discount.) Arriving at the store, I have to go through the cash register, which does not see my discount in his computer, then through the after-sales service, which must ultimately edit the voucher .. but which is wrong in numbers, etc ... where is the hidden camera?!? 35 min after OUF! the dishwasher is ordered! And just after surprise: no confirmation email of this order in my mailbox, the link to my customer account from the store does not seem to be done .... Darty, omni-channel? In conferences and in the press yes, in reality no. What a pity !

The staff is very rude:
I ask an information to the salesman who leaves to inquire towards his colleagues, then goes to smoke a cigarette and refuses to return! Finally, he had "forgotten to ask".
A week later, I go back to get a refund for an item purchased in another Darty (open for purchase, and noted on the invoice). Darty The Madeleine refuses to reimburse me because it is open, despite the fact that it is noted on the invoice.
For the staff only: AVOID DARTY LA MADELEINE!

Total disaster! Sales who do not wanna sale... Products which are not there...
Enrique, explain to me, please!

I bought an Asus zoom mobile phone worth 500, after the warranty expired there was a problem, the service does not deal with devices without warranty.

O TOP seller (s) o cleat! RAS rapid withdrawal
it's very hot in TROPIC mode otherwise great team THANKS!