Darty talks about his facilitated and above all om...

Darty talks about his facilitated and above all omnichannel fluid customer experience in his conferences, but in reality it is not the case when one wishes to buy a product. After 2 unsuccessful repair attempts at home on the part of its technicians (who got the wrong parts twice to finally tell me that the repair part is discontinued ...), here I am, having to buy a dishwasher. I want to use the 30 "discount" to which I am entitled after the repair attempt .. cannot be done online ..? The after-sales service person on the phone tells me that I have to go to the store because the voucher is not available online ... (besides this voucher does not really exist, it is the report from the technician who normally gives the right to the discount.) Arriving at the store, I have to go through the cash register, which does not see my discount in his computer, then through the after-sales service, which must ultimately edit the voucher .. but which is wrong in numbers, etc ... where is the hidden camera?!? 35 min after OUF! the dishwasher is ordered! And just after surprise: no confirmation email of this order in my mailbox, the link to my customer account from the store does not seem to be done .... Darty, omni-channel? In conferences and in the press yes, in reality no. What a pity !