Darty plc Reviews

Aggressive vigil, unpleasant salespeople, incompetent customer service and after-sales service.

I deconseil strongly.

Second bad experience in less than 6 months in this Darty. I am visiting on Friday July 28, 2018 to purchase a fan. The first seller tells me that he only has models left at 400 . After going around the department, I came across a 160 model from the Aerian brand. I buy this model, which breaks down after two hours of use. Back at the store on Saturday, I have all the difficulties in the world to get my money back. The workshop employee explains to me that he can only issue a voucher. The department employee explains to me that there is only one exhibition model in poor condition, etc. They walk me around in circles for 20 minutes, emphasizing the 400 model. Tired, I go directly to the cashier "Hello, the exchange is not possible, I am coming for the refund" and it is over. In the end I lost an hour and I went to buy my fan in the lerroy merlin which has just opened.
If this is the Darty trust contract, I can also order online. I do not recommend this store.

Lots of salespeople but they talk to each other people asked me for information

The products are available but poor home we disturb the sellers ...

A discreet Darty store but quite rich in products. Listening sellers.

To avoid absolutely !! The after-sales service is completely INCOMPETENT, the endless waiting because of the slowness of the employees who discuss quietly with customers of the rain and the good weather whereas 15 people wait behind !! Unacceptable. I asked to speak to the manager who simply replied "I'm short of staff, we can not do better"
Do not waste your time in this Darty, go to another !!!

Electronic device market all electronic gadgets available

Convenient store because close to the metro and nice, even if underground. Seller always available to answer a question. I recommend.

Very good brand, the welcome nothing to say in this store in Beauchery-Saint-Martin and the staff is correct and takes the time necessary to properly advise the customer. We don't feel 'obligated' to buy at all costs, that's good. Top what!

Darty, not much to say, I'm satisfied for the moment!

I went there yesterday in the afternoon. There are no sellers but extras. You walk in the rays looking for them; two told me the desired radius and chatted while the store was empty. Another pointed to the ray, and replied, barely looking at me. The fund did not have cashiers; I waited 2 minutes watching the cashiers or sellers in the background busy. Me, I was waiting alone in the queue. I mentioned to the cashier that the signage at the entrance to the store was almost nil and had taken me through the entrance to the parking (the entrance of the cars) and that I had to look for the tiny signage for find the entrance to the store.
Bottom line: salespeople who run away on sight of customers and do not even know how to respond correctly to a customer.

The place is convenient to access. Sellers are good advice.

Too much waiting, seller not very aware of the equipment for sale and no eagerness from colleagues to provide information

Access is not practical, no internet access if need to compare on smartphone. The 3 is just for sellers

Madeleine district.
Very good for
appliances.

This Darty is located at the exit of the metro, in the basement, very quick to access. Fast checkouts for a lunch run!

Staff very attentive to needs, however you will have to look for them in the store! A few more advisers would be appreciated

Very warm welcome and a quick and efficient competent salesperson. What more !!!!

Store Buno-Bonnevaux store tidy, perfect staff, easy access, decent prices (they can line up), consequent choice of products and special offers at times. Nothing to say, it's a good home appliance store on Buno-Bonnevaux.

I went to the store to buy an unwanted washing machine for a second home. An unbeatable price of 250 instead of 329. The seller Alexandre was able to find me the ideal product that I needed for modest use. For this price we even delivered for free. Small flat, the delivery which was to take place Monday arrived the next morning announcement caused by bad weather. Really clear and efficient in store, I will come back for my future purchases.

Greeted by a very friendly and professional Oliver salesman

Correct but very little choice in IT and quite high price especially for adapters

Yes but entirely in the basement ... Baker is better placed damage!

Few things for a small price, very hard to find and unfriendly staff

Nice team. The click and collect works great. However you should know that this Darty is in the basement.

After waiting 15 minutes in an empty store of customers that a seller does not come to take care of my purchase, I left empty handed.

Very disappointed: products on the shelf which are unavailable, slowness at checkout, repackaged product deteriorated ... The total.

The advisers are at the top but they are too few. A lot of waiting

No one to inquire. At the checkout I do not listen to you. Invoice request, no invoice given. And the store itself does not really want to stay there

Really close to the station and with really kind shop asistence

Access to the practical store, accessible directly at the metro exit. Well maintained store, pleasant and available sellers.

Practical store of medium size in the middle of Paris, accessible directly from the metro.

Very welcome, many sellers and available despite the high attendance during the holidays and Saturday.

Great welcome! A team at the top, dynamic advisers, clear, and who have adapted their proposals to my needs. High efficiency, always with a smile :)

Welcome leaves wanted. I had the impression that my reservations were not taken into account

Very very difficult to find for someone who does not know the area. Indeed the center is in the basement and is not indicated.
If not, we find everything you need, it remains a subsidiary of Fnac

Well located, abundant merchandise and good treatment

Limited choice. Store difficult to spot because in the basement

A bit stuffy as a place, but hey, when you know what you want, it can go for a quick visit.

Listening seller,
Very professional,

Very disappointing. That was my store before ... the salespeople are paid to do nothing, always stealthy, sufficient or to joke customers when we ask a question ... is it their role?

There is all the electrical appliances that are needed for housing. This darty is very big and you can find everything.

Good team, are available, often sales. Small downside the entrance on the subway is not clean at all.

Top ! Stashed under the Madeleine! Connoisseurs know!

Always impeccable service, good reception of staff and services guaranteed, impeccable delivery service with guaranteed products.

Forced sale:
When buying my Smartphone, a young saleswoman imposed on me, taking advantage of my advanced age, and on the pretext of not seeing my gas bill increase, the signature of a blank sheet ... trust darty ... but my gas and electricity contracts were canceled in favor of Engie ...
1 month of struggle and I had to repay the return to my initial installation! !!

I go to Darty to purchase an oven chosen on their website. Arrival, the oven is not presented, so I ask to be able to see it. To which I am answered: "it is not possible to see it, it is at the bottom of the reserve, you will see it if you buy it and besides you always see the articles before buying them?" Wow, ok. I ask to speak to the Manager who answers me more or less the same thing. So I have neither the dimensions (not indicated on the internet or elsewhere) nor the slightest idea of what the purchase I want to make looks like, except for the photo on the site. I am told if I buy it I will see it. Hm, okay. I am also told that the purchase I want to make "is not the best" so I am directed to an item at double the price. Then I am told that they still cannot show me what the article looks like but they can possibly give me the measurements. They give them to me but that's all. I don't have a clue of the size, I can't really tell. With my insistent air, they end up telling me that I must go to Beaugrenelle if I want to see it because it is exposed there. Very nice. So here I am crossing back to Paris. Or I was finally able to see the article and buy it with competent advice and a listening team, who helped and advised me in less than 10 min, purchase included.

Complicated access (the store is actually in the Tronchet car park). Closed on New Year's Day.

The store has similar stock to the location on Rivoli, but is far less crowded. There are lots of staff on hand to help advise you. The design of this Darty is amazing! While it is tricky to find (hopefully my photos help you) it benefits the surrounding immensely and creatively uses an underutilized space. By locating the store underground the integrity of Place de la Madeleine maintains the human scale (e.g. small shops lining the street) that big box stores often destroy with their huge scale. It is part of the same structure of the parking garage so it occupies a space that we don't normally find stores in. I also appreciate that the signage is not obnoxious, but discreet. I recognise that this can make it harder to find, but once you know where it is, well then you know.

Great store, super friendly staff. Super fast to be served

Very large darty, which is under the place of the madeleine. We do not expect it. All choices are offered except full kitchens. The staff is fast, smiling and listening to you.

City store easily accessible from the parking of the madeleine warm welcome

Convenient. Well located. Pae against in the basement. Not very nice

Awful experience. A sales associate suggested to buy a sound system which appears not to work at our place, even tough we requested something that would work with a bluetooth ! Darty did not want to exchange the sound system and the after sales experience was more than unwelcoming.

Accessible seller of good advice
Fast effective than positive

A good Darty. The two SAV staff I met were very serious and pleasant. Professionals. I was able to observe one of the two take a long time to take care of a couple of older people for using their phone. He had not finished when I left. Only fault: it is in the basement, so no network. Not great for a tech store. Hence the star less.