Darty plc Reviews

I thought myself at the treasure map find the lost store 20 min search
I'll let you find it.

Store in the basement, lack of products in stock, otherwise very well regulated process, we were able to directly exchange a defective product without having to go through the Sav box and even following an error on our part on the new product we were able to change again. Nothing to say, it's perfect for the customer

Why a low-end RCA cable is 11eur at Darty and 3eur at Leclerc?

1h30 to exchange a product !!!
the return of the product was fast; but for the exchange, it was another pair of sleeves ...
The "sellers" run off the shelves ... to do as little as possible.
in particular, a salesman wandering at the entrance of the store, he had nothing to do; I told him the word "exchange"; I understood that he did not want to eat anything, and went further.
a real band of feignace

It was good when there was this young victor seller, however seller Mathieu is very friendly, I love this shop.

Sellers not at all aware of the characteristics of shelf products and unable to give professional information

Access to this home appliance store (located in the basement), is frankly not easy when you do not know the Madeleine district perfectly, where well a regular customer ...

The construction of an indicator panel which would be both screen-printed and luminous like this sign and then positioned on the surface should be a truly impactful initiative !!!

Store full but good items, I still took 20 minutes to find an available seller

Not very nice, store located in the basement. With good smells of urine to welcome the customer.

Display that does not match products, product in showcase that can not be sold. because no accessory is available.
Darty got used to better ...

The sales staff at this store are top notch, they give good advice and don't try to place brands at all costs. They listen carefully to needs before speaking. It's fast, concise and efficient. Just like the whole of this Le Tertre-Saint-Denis store.

Super store well located, friendly and professional staff and where you can find everything.

Staff present just to cash, no help with product choice; self-service does not work on household appliances

Not very well indicated but welcoming smiling staff came for information distributed with several household appliances pleasant and competent seller

The incredible pleasure of waiting 30 minutes for a super slow saver, who needs to consult his superiors every 5 minutes to learn how to close files, while you are just waiting to be reimbursed for an internet order. At my expense I got a little carried away (and apologize to the store team), but come and make a return and see that the employees pedal in the sauerkraut and seem overwhelmed, it's annoying. Lesson learned: from now on I only buy on am *** n. Oh, the icing on the cake: at the end, the object, which nevertheless belongs to me, makes the doorbell ring. The security guard blamed me for it.

Sellers (for a Bbox Darty) totally incompetent, knowing nothing about the product they sell; waste your time. Result: cancellation the day after the contract with Darty and direct engagement with Bouygues. Darty's weak point has always been its sellers.

I went to buy a beard rule, I found one with excellent value for money. Prices generally lower than at FNAC, even if this type of product cannot be found at FNAC.

I order an article to receive it in a parcel relay, I receive the SMS of confirmation of the delivery on Saturday. on Thursday, I go to the parcel relay and the article is already returned to the sender. No solution other than reimbursement: LAMENTABLE DARTY!

A disappointing experience at Darty! 1h30 of waiting for nothing. Despite the speed and advice of the department seller, everything is sabotaged by the payment service which assumes "does not accept Orange Bank accounts", however French. I could have provided another account from another bank, but it was not offered to me and my patience is strained. It would have been better to tell me at the start or properly train the officers on these subjects. I concluded that the real reason for the refusal is not the point advanced. Common access with the metro with a small sign at the entrance! The same operation has p
laugh 3 minutes on an online sales site. The procedures are to be reviewed!

Very bad experience
Between the seller who insists very heavily on creating the customer record with my laptop which is out of the question and the unavailability of paper bags for small items. Baker is much better.

3 stars only because it is not easy to find since it is underground.

Very long delivery time and ultimately no respect for delivery times. A text message warns you of a breached niche. The driver will contact you for an arrival in 5 min, 2 hours later, still no news. A word of advice, buy on amazon, at least they respect the schedules.

I just bought a radiator, the box had been opened and taped again. When I got to the cashier I told the cashier that I feared that there was a problem, she replied that it was just the cardboard that was damaged at the time of the discharge ... result, arrival at I see that a foot is missing! Solution: you will have to return it to the store to make the exchange !!!!

To the sellers I will give the advice to watch over the products and packaging instead of discussing the MUTUELLE DARTY !!!!!!

Frankly I am annoyed to have to go back on foot with this weight.

Sylvie

Hello,
I can't find the entrance to your store ... which metro exit do I need to go through?

PRICE: More than over-inflated, they press well on the chalk :)
A backup hard drive is sold 2X the normal price for example.

SAV: Namely. If, for example, you want to change a charging cable that no longer works, you will have to wait for the gentleman to do his battery of tests (with a friend's phone, then yours, then another employee's, etc.) When you have the patience to wait for your turn! Know it, it is generally all alone and grumbles in advance because it already has two pressure cookers to check and a table vacuum before your poor cable.

CASE: Endless waiting once the product is chosen. The customer loses his panache once arrived at the checkout ...

PLANT VERTE: The security guard is a prison door both literally and figuratively, they are zealous.

THE STAFF: The staff is very young and inexperienced. They prefer to talk to each other and smoke cigarettes in front of the store entrance instead of serving customers.


I forgot: the OBLIGATION to slalom between the products deposited in bulk in the passages so that we can see them well. Fairground sales technique that has fallen into disuse in stores worthy of the name :(

To flee, far, far away.

For the little gentleman who will answer me that he is sorry and that he does not understand, I have been dating this Darty for 12 years

The most incompetent customer service darty I've ever known
I will not come back again.
Last Saturday I came to the store to buy a dental product, there were two sellers on the same client and no one to take care of the other clients
Another salesperson asked me to wait in the department (after waiting several minutes) but no one came to inform me ...
An update is to be reviewed at the level of certain sales advisers, especially those in the beauty department

Hard to find this place. Not everything is available.

Very practical in the heart of Paris, telephony, computer, appliances, etc.
Competent seller. Correct home.

Thank you Matthieu for your advice! I'm so glad of my purchase

Big choice. Well located in the center of Paris. Normal prices.

Darty is the ideal address for all our household appliances .. plus a Darty in the heart of Paris - that's great. Located at the exit of the metro, it is ideal for your shopping.

It is not practical to access by being underground. It is not the clearest in the world to access it even if we are doing it.

Very nice store, always well received. I always find what I want

Correct store, correct staff informs the guests properly.

A bunch of sick people calling themselves salespeople. Rude and arrogant. They make stupid mistake and shamelessly even without having apologized for your wasted time, shrug and let you out.

Impeccable service but the security guard has to learn politeness: I have never met such an unpleasant person in my life. He takes a joke (which wasn't even supposed to be aimed at him and his job) as personal injury.
Passed at 4 p.m. on 09/05/20

Perfect after-sales service. The technician made me an exchange for my Microsoft keyboard which was faulty.

Friendly service and easy to reach staff, don't look outside: the store is in the basement!

Purchase washing machine drying:
Good reception, attentive to the client, respectful. Supported by Nadia which I highly recommend. I am satisfied and confident of my investment; unlike some of your colleagues where to my regret the customer relationship is just execrable.
So thank you for this customer experience and especially stay true to yourself!

Super store, but very difficult to find when you do not know it is SOUS instead!

TOP team, TEST my Smartphone on a live diagnostics station. No sending my phone to the after-sales service, and problem solved in 5 minutes Bravo to Romain.

I went to this store to buy a new washing machine. I had already pre-selected 3 models on the website but I hesitated. So I went to see the models and ask the few questions I had to make my choice. This is a LG specialist seller who came to talk to me first, he was really charming but unfortunately he could sell only LG. So he went looking for someone else ...
So I find myself in front of a woman not at all friendly (hardly "hello", no smile, I had the impression to disturb her frankly!)
I ask him the few questions that I had on each model (3-4 questions max in all) and his answer each time was "uh ... normally bah yes" or "bah ... now all models are like that normally "...
So I had no reliable answer !!! For a saleswoman who is supposed to be specialized in his department I find it incredible !!! So I made a choice on my own.
Moreover when taking orders, the saleswoman was not more kind, she was even completely jaded. It seemed like she was waiting for one thing: the end of her day.
I can understand that working in this underground store fully lit by artificial light is painful but it is not a reason to make no effort for customers!
Finally she barely said goodbye. Unlike the first LG seller I spoke to, who wished me a great day with a big smile.
Frankly I had to spend about 15min in the store having spent more than 300 , so I think the minimum would have been to answer my questions and if possible with kindness!

Located in a basement of metro. Too bad the Darty is so hard to find

A Darty located in the heart of Paris with a correct choice of materials.

Very good experience with the staff of Darty Madeleine, from security to sales! Special mention to Fabien and Jeremy who took the time to show me how the scooter lock that I bought worked. Super welcome and friendliness!

No. Online order not arrived after one month, then canceled and refunded without explanation.