Darty plc Reviews

Terrible customer service!
refuses to exchange or refund an unused product because the box was opened while it was during the purchase that the seller opened to check that there were the accessories in the pack. Everything was still packed inside although it is written in their condition of purchase that if the product has not been used it can be refunded! Really run away, they are dishonest !!! Their only answer is "it's you who says it all you have to do is go to the store where the product was purchased" so how do we do if we don't live nearby? in short, lamentable, it is a long time ago when customer satisfaction was important.

we never find anything there !! Staff indifferent and absent!

Store in the basement and not very large. No sooner had I entered the store than the security guard called out to me shouting at me "sir" and when I asked him what he wanted, he answered "hello" in an unpleasant way as if I owed him a hello or I don't know what else for that matter .... Anyway, I didn't understand . I inquired about the refrigerators and the seller was quite pleasant but unfortunately their product selection was too limited. So I took a walk in the store and I didn't especially keep a great memory when I went out and it didn't make me want to go back or buy. I will not go internet I think next time ..... The 2nd star is only for the pleasant seller!

The salesmen made no effort to find me a product that was supposed to be referenced in the store. It was the cheapest product (external hard drive) and they tried to sell me the most expensive ones. I had to go to 3 sellers in order to have my product, and fortunately I insisted otherwise I will have finished with a hard drive at 89 euros while there was a reference to 54 euros.

The negative comments I read do not correspond to the different experiences - both professional and personal - that I have experienced in this establishment. I have always had a good level of advice, I have always found staff available quickly, my problems have been taken into account etc. I also appreciate being able to deposit here everything that is supposed to be recyclable (toner cartridges, old printers ...)

Nice store for shopping, but most products are expensive

Location a little cramped, but very practical and optimized. Very welcome, advice and availability of sellers. Thanks again to Tony for his sense of service!

Sellers listening.
The entrance is not easy to find from the Place de la Madeleine

A big convenience store where you an find lots of stuff like kitchen appliances, TVs, laptops ... the prices are pretty reasonable too!

Sellers make forced sales and lie about certain services. The latest example is their partnership with Engie. Avoid at all costs.

A hard to find store, however, very welcoming staff, salespeople and salespeople with remarkable skills, listening, technical explanations. Finally a store that knows how to retain customers. I recommend at the same time the extension of warranty, which has me once allowed me to have a hair dryer brand new, following the breakdown of my previous purchase which, having failed and can not be repaired, he is replaced. Thank you to the staff as well as the Customer Service.

Oliver Ray TV a real expert .. Super unfortunately rare.

Like the other stores of the store brand, the one in Boisdon is great and easy to access. The aisles are clear and with the directions and posters you quickly find what you have come to buy. I put 5 deserved stars.

Online order, then paid and withdrawn in store very quickly.

My favorite big appliance area on Gressey. I like to go to store because there is a lot of choice, the vendors are pleasant, the prices are relative to other stores and even the internet and the interior is nice.

Not easy to find and unbearable heat in the store. Nothing to say but the withdrawal of the parcel which went well.
The store is quite large (in the basement) and offers a wide selection of products.

In the basement in the parking lot. And not number 26 which is a house under construction. Follow parking Vinci

The seller for my smartphone Doro: friendly, clear, patient, serious, pro. Darty Madeleine HRD, please think of him making an increase. .

Great store, attentive staff and available, service after sales at the top I highly recommend this store

Visit to the store this Saturday, Sept. 16, 2017 around 3:30 p.m. to pick up a package. As soon as you enter you are almost attacked by the "charming" security man and once inside it is even worse. Unpleasant staff who hide themselves to not help you. When picking up my package, the young man made me understand that I had the wrong store before finally looking for and finding my package, which had been received in this store. Without a thank you or a goodbye he puts my package down and leaves to chat with his colleague! I was shocked and left this place very angry about this very bad experience - I don't want to set foot there again.

Perfect, good advice and kindness of the sellers, speed of purchase. Choice and payment faster than internet ...

As a general customer of other Darty I was pleasantly surprised by the welcome and skill of the salespeople who in my opinion was superior to other Darty ...
I got the answer to all my questions about buying a TV by a young salesman and more friendly and efficient.
Only problem the store is poorly indicated and difficult to find in the basement ...
In any case I will return with pleasure for another purchase!

Very warm welcome, large choice of products and staff available for any information or order

Darty asser spacious ... on the other hand I find it quite difficult to find the main entrance it is underground next to an elevator for indigo parking ... otherwise a classic Darty a lot of young which is nice I find

A bit hard to find, you have to take the stairs down to a parking lot

Horrible entrance by metro
Vendors gathered chatting in the middle of the aisle
Others quietly on their phones
Brand that has aged badly and offers very little choice in store

Your great home and great seller and outstanding skill I am enthusiastic pity that today's events make your store difficult to access RTV department salesman oliver Jim

Lack of salesperson, I went there at 11am yesterday morning, no salesperson to inform me, too bad for this sign

The seller sold me an exhibition product saying it's brand new. When I opened the box at home, I discovered full scratches and stains on the device.

In addition it is not even possible to call the store.

Darty is a big trap. Avoid this shop at all costs.

The staff are nice and give good advice, only at the checkout, the customers who come first are not the ones who are already in line ... We did not really understand ...

We went to this store in Montalet-le-Bois last Saturday and quickly had the help of a saleswoman. She was by the way perfect, we are satisfied with this customer service. The checkout is quick because there are several checkouts.

Very pleasant place in the center of the capital very convenient it is located just at the exit of the metro. The salesmen are very responsive and always welcoming. Always a pleasure to go there, the choice is immense and the advice always relevant.
The best home appliance store in the capital without a doubt !!

I spent Sunday December 2 at Darty at around 6pm to buy a Huawei phone. There were not a lot of customers but a lot of vendors: all very busy, but not to advise the guests. Some of them were talking to each other, others were looking at the internet on the store's PCs and in the telephone department, a salesman was more busy looking at his phone and sending SMS than advising the customer. I waited 5 minutes and as nobody paid attention to me, I left without anybody from the store saying hello, goodbye or asked if I needed any information.
In the end, I got the information I needed on the internet and I ordered my phone on Gearbest which is a Chinese site

Crazy response from Darty following my unanswered call yesterday. Darty directs me to another number in 09.
I don't care I asked a specific question I want a PRECISE answer.
WHO DOESN'T GET?

Many salespeople chatting together at the entrance and nobody on the shelves to inquire .... what organization, and congratulations for the slackers!

When we went back to the lobby to ask for something we felt like bothering them. We decided to leave without buying anything.

I hate to see people paid to do nothing while customers are on the shelves without finding anyone to inform them.

It is large enough and well supplied, all in a very nice neighborhood

You can find everything in this Chalmaison store !! Whether for a dishwasher or small accessories, this is Ali Baba's home appliance cave lol. I appreciate the availability and seriousness of the staff who are always expert.

there is only one DARTY Cuisine, where is the rest of what DARTY props ... nothing is indicated anywhere

The only complaint I want to make is that there are not enough imperfect sellers and it's all over the dream product plan is reliable

We purchased over the internet and went to the store to pick it up.
We were attended by 2 good and attentive staff, which talked to us easily in English, as our French skills are still low.

The shop has a variety of products.

We just had trouble locating the entrance.
When we arrived at the address indicated (we used Google Maps to go), we arrived at the entrance of Darty Cuisine, which is on the street level next to Leroy Merlin. As the store was closed, we looked around. We wondered if the entry would be inside Leroy Merlin and we went there to look.

We only found the correct entrance to the store because I saw a sign indicating "Darty in the -1st floor" (or something akin to it) on a METRO'S GRATE. That means it is necessary to arrive by subway or go down the subway's stairs to enter the store.

Please, it is important that this information becomes clearer to customers at your internet info.

We should think about cleaning the entrance to the store, it is very very dirty, garbage is strewn on the floor; no cleaning is done. It doesn't make road want to enter. We don't feel safe ...
opening hours not respected elsewhere.
A new example of French-style service, namely take out the money, shut up and break!
Baker is still better!

This is the third bad impression of the staff's total casual behavior. Does the client lack interest in the teams ... We do not come to the front of the client ..., we run away from him ...

After 20min spent choosing an electric razor without any salesman coming to offer me advice (3 customers in the store at this time), I am told in the box that the product is 10th more expensive than the price displayed. In question, two products in store had exactly the same name, but not the same bar code ... A sufficient reason for the manager to refuse the law, which in this case that the price displayed is the selling price ... Really indignant at a big sign.

Desertique in these times of strike ... sellers always poorly infomated who often say anything

Hyper complicated to find (Google Map will not help you): it's in the basement! You have to take the elevator to the underground car park or enter the subway exit. It's a bit creepy anyway ?!

In the basement, but easy access by parking or metro, efficient sellers, good reception.

Fast and effective. Good promo. The prices are the same as on the site. Start up of my phone by the super service workshop !!

The Darty location at Madeleine is underground, which does not help the place at all. I'm not typically claustrophobic, however when shopping at this particular Darty I feel a need to hurry-up-and-get-out that is alien (being a great lover of electronics and housewares). My service experience has been fine, but other than reasons of convenience you'll want to give this Darty location a miss.

Very welcome, I wanted to modify an order made on the internet and the telephone customer service (which by the way was more than mediocre, the person had to be at home, mediocre audio quality) apparently could not change the delivery address ( 5 min from the initial address) and planned in 2 weeks), so I went to the store in question to ask for help, which was done without any difficulty, so thanks again to the staff who are rather welcoming,.

Entrance of the store very unpleasant, seller who forgot what their job was, advise and sell

I went to this store today to buy a phone. I can tell you that the service was very poor especially the two girls at the checkout (Sofie and the other) incomprehensible behavior towards strangers having.
It is to be avoided.

Wide choice of home appliances in the heart of Paris, warm welcome

Very good brand, the welcome nothing to say in this Mulcent store and the staff are honest and take the time necessary to properly advise the customer. We don't feel 'obligated' to buy at any cost, that's good. Top what!

A bad experience from start to finish. Long wait of a salesman who explains me very badly the differences between the different products and finishes to convince me ... to leave! Unfortunately we are no longer on Darty's past expertise.

Not easy to find underground car rental vehicle Madeleine, nice for a Darty!

It was a nightmare. As soon as you have paid, there is no more after sales service. They take people like idiots. I advise other people not to go there if you hope to have a minimum of after-sales service.

It's ugly and in the basement but it's Darty under the madeleine for ages

Very difficult to find it because this shop is in the Vinci parking!
Use stairs in front of Hediart.