Crevier BMW Reviews

I have purchased two cars from them. Excellent and professional service. Easy to deal with. Fast process. This is the best place to shop for new or used cars. Highly recommend.

I was rushed during purchase since it was near closing time. I was then locked in the lot while charging the car. The plate had an expired sticker and the DMV paperwork listed the car as gas instead of electric which caused the HOV decal application and EV rebate to be rejected. During the process some employees were very helpful and others were not (provided incorrect information and didn't respond to messages). I still don't have all the issues worked out nearly two months after purchasing the CPO car.

I've leased an X5 and bought a 328 CPO from Crevier and it is always a pleasure to do business with them. Jerry Barnes is a pleasure to work with and John Deck always does a great job when I have my cars serviced. They are fair, friendly and professional. The customer service is top notch.

I have used Crevier BMW many times in the past and they are great. They got a new remodel a while back and the place is the nicest dealership on the planet! They have a huge inventory and I quickly found the car I was looking for and the service was incredible. I would highly recommend Marlene Tapie. She is always on point with impeccable customer service. You can't go wrong with Marlene and Crevier BMW.

Crevier BMW consistently delivers a quality experience. I trust my adviser, Paul, implicitly and feel confident that he has my best interests at heart. The convenience of the rental cars is wonderful and the speed of their service is top notch. I live closer to another BMW dealership, where I actually bought my car, and I drive extra to Crevier knowing I'll have a positive experience.

Exceptional service as always! The other day a warning showed for break fluid. Crevier Service department I guess received automatically the warning as well and minutes after the warning showed in the car I have got a call from Crevier's service department to schedule an appointment. They were able to arrange within 30 minutes to get a loaner and leave the car with them as we were planning family trip the next day.
The Service advisor - Raul was great - he was able to address any concerns and Crevier was able to get the car ready the next morning and we could go on the family trip as planned.

Thank you Crevier!

Peter Fard is the most honest and amazing individual. Got us a great deal on a X5 lease.

Very friendly Personnel, real professionals, and amazingly great and fast service.

Israel in service is the man top notch service kept great communication while my vehicle was in for repairs and had it out back on the road in no time definitely recommend and don t forget be sure to ask for Israel!!

Peter made our car buying experience both effortless and enjoyable. He was always available to provide personalized attention, creating the sense of buying a car from an individual rather than a company. We will recommend him and Crevier to anyone in the market for a BMW.

Our car purchasing experience at Crevier BMW was top notch. Bryan Contreras made the typically contentious trade-in process, seamless, fair and actually, surprisingly pleasant...
Anthony Dang made our new car purchase convenient and efficient. After exchanging text messages with Anthony, expressing our vehicle needs, he found the model with applicable options within and below the price range we had found at other BMW dealerships in LA. When we found the vehicle we wanted, he went the extra mile for us, noting discounts offered by our insurance provider, going over every detail of the vehicle, doing the things that were above and beyond what others would do. We really valued the car buying experience that Crevier BMW provided our family.

Just bought my new BMW at Crevier BMW & my experience from start to finish was flawless, fun & easy The entire staff was super friendly, professional & made my experience truly enjoyable. I'd highly recommend this dealership to anyone looking for a great deal & amazing customer service....

Hector Diaz is the face of the service dept who first greets you. Richard Kim is the best service advisor I have ever had. Crevier BMW, THEY TAKE CARE OF YOU. Plain and simple. Never have been disappointed with them.

Great dealership for Services, I have been going there for years they always do excellent work. Would recommend to everyone.

Sonny the service advisor was excellent and informative to my customer needs upon my visit. The staff at the dealership is great! I recommend Crevier BMW to all my friends.
-MK

Wayne Whitesides was incredible. The best experience I have ever had in the acquisition of a car. 10 out of 10!

Service Rep John Deck was on time and very knowledgeable. My car was repaired and ready on time.

Easiest car buying experience I've ever had! Great service! Rick Krouch helped me, will definitely recommend!

Always an easy, pleasant experience! Everyone working there is helpful and good at what they do. John Thatcher is a great service guy, and the work done on my car is perfect.

Excellent customer service. Treat you like you wanted to be treated.

Drove 4 hours to buy my X7 from this dealership. Customer service was absolutely No. 1. Jeffery the salesperson was very professional and cool. Lucy at the finance department is the reason why this dealership has the number one highest volume in BMW sales in the country. Thank you. Was definitely worth the drive.

Mark Holmes is outstanding to work with. Great service and sealed the deal the same day.

Ralph takes excellent care of my i8 whenever I bring it in for service!

I was looking for a very specific certified used car. They had it and they gave me a great price.

Went there today I had to go inside to ask for a salesperson. We where finally directed to one. We went to go look at a car but the salesman got the wrong key twice. When he went inside for the third time to get the right key we left. I'll never go there again. We went to Sterling BMW and bought a car there. Way better customer service !!!

Fantastic and comfortable from start to finish- Alan Hong is professional, compassionate, a good listener and delivered exactly what I was looking for. He is first class in service and I will recommend him any chance I get! A 10 out of 10!

Crevier is nice and the people are friendly, but could be nicer with better amenities for its valued customers.

Got my oil changed and I was missing my floor mats. I am too far now to turn back. Very dissapointing.

They always gets the latest and greatest car first in the whole nation.

Used to work here from 05 to 08... Crevier is top notch as far as service and sales. Stop by the service dept and tell Raul that Mike (Kartel) sent you

I was almost killed due to the negligence of Crevier BMW.

There service is very good in general except my experience of tire purchase. I bought the special 4 Michelin tires for $2000+ on 3/2015. One of the tires hit the nail and has slow leak on 8/2015. There is no warranty for run flat tires. The customer service guy just hanged up my phone at the end.

I took my car in for a car wash and the machine or power wash they use lifted the clear coat from my front bumper. Its about an inch and half in diameter so it s pretty noticeable. The reason for the two star is because when I ve gone in for service they service advisors ante very helpful but o don t think I d go back after this.

SUPER UNPROFESSIONAL ! Scheduled an appointment with them day before. Confirmed the car is available. Next day drove to dealership. Sat with sale peron (Faraz) and he just told us sorry, we sold the car and we don't have anything similar. We literally sat for 30 seconds and had to leave! We would have deserved a call. People time is valuable. SUPER UNPROFESSIONAL

Class act all the way! Paul and Frank listened and were helpful in getting what I wanted :) Thanks.

I recently leased the 2019 X6 for my wife s birthday. I have already searched number of places before going to this place. Saeed, one of the salesmen here, took his time to ensure we find the perfect car for us. He was very professional and even helped us afterwards with the return of our former car. I highly recommend him as he is not pushy, respectful and probably most caring salesman I have worked with in the past.

Santiago was a pleasure to work with. He gave me the luxury treatment I expected from BMW and offered the appropriate advice for me. In the end, he just got the deal for me. Definitely recommend him to anyone who needs a BMW.

Laziest dealership I have ever encountered, let alone a BMW dealership. I ask Susan in the internet department three very simple questions on a new 2020 X7 M50i priced at over $107k; window sticker, actual mileage, and lease vs purchase payments. Susan failed to answer all three questions that I ask. Then I get a satisfaction follow up from Johnny the manager in which I responded and stated that I simply ask Susan three questions that she failed to answer. He never even replied. Terrible customer service. I will stick with a Sonic BMW dealership, better customer service, better price, no doc fees and they are a publicly traded Fortune 500 company.

Excellent Customer Service. Teresa at Parts did everything she could to help us recovery a key that was lost from a towing company.
I definitely recommend to pay a visit at the Dealership.

Are you a BMW enthusiast? Yup, this review is for you! Forget about the high pressures of dealing with a car sales person. If you're seeking an enjoyable experience from test driving, negotiating, and selecting the perfect ultimate driving machine that fits you, then look no further. Reach out to Marlene Tapie at Crevier. I assure you that between Marlene and her assistant Tobie, your needs and schedule will be accommodated.

Also, if you're seeking a European, Munich-like feel with all the Southern California amenities, the Crevier facility has it all.

Jerry Barnes is THE BEST He s been helping us with our BMW leases for many years, and we know he always has our best interest in mind. We totally trust and appreciate him. Oh, and the cars are nice too.

It was a great experience, Paul Cox was prepared and efficient. The check in was quick. I had very limited time because of my work schedule. They provided shuttle service by a BMW X5 and that was on time for drop off and pick up. In addition the car was washed very well. Exceptional customer service

I love the selection. But I just picked up my car on Saturday and the experience was truly the worst I've had with Crevier and I'm a repeat customer. Sorry guys.

My experience was good .Thomas is wonderful and helpful guy. He patiently worked on our case . Thanks Thomas

I want share of the great services and attention at Crevier Bmw , either for your at purchase or for services it s a great experience meeting the expectations and more , Special Thanks to the advisor Jason Beers at the services department .

This is my 2nd bmw from Crevier and both of my experiences have been great. the staff is professional and will work with you and make sure you re are happy with the purchase.

i love people there. no wonder why they #1 bmw seller in US

My Acura lease was up and I was looking to upgrade for a nicer car. Having my brother do the homework for me, he stumbled across Crevier BMW, who had the best deals in town. Big thanks to Mason, who was patient, down to earth, and answered most of our questions over the phone. Because of him, I drove across town to lease an i430 coupe. It was a pleasure doing business with you guys. And I will definitely be back when my lease ends.

Bought my CPO 2014 i3 REx from this dealership and had a great experience. The process was easy and salesman Peter was patient and welcoming. Overall satisfied. Service dept is phenomenal.

Brought my car in for a simple inspection and battery change in the morning. Man at services made it sound like I was going to get my car back the same day, but that wasn t the case. He didn t even take the time to tell me that the vehicle wasn t going to be ready today. So here I am left without a car, and looking for a ride to work tmr. Absolutely terrible. Not to mention they prioritize people based off of how wealthy they look, and that s not right!

My last experience at Crevier was nothing but perfect. The whole team from Brandon to Sonny to Lucia and Hector were all great at handling my visit and made sure that I got what I needed. Sonny wasn't there when I dropped off the car but I was very surprised at the way Brandon took over and treated me with care as though he was my assigned service agent. Overall, wonderful experience and thus, the reason why I would only take my cars here.

Since 2000 I have always received an exceptional welcoming experience at Crevier BMW. This transition to Mr. Penske was similar. to when Lyndon B. Johnson took over for the late John Kennedy (I wouldn t expect anything less from a Texan). Mr Kevin Hite and Frank in Finance were patient, kind, professional and efficient. The only recommendation I have is for Mr. Penske to recruit better IT (so Frank can do his job) and to invest a little into E=m(cxc) technology to improve the performance of the M machine. Until then I guess the prototype remains as a proprietary intellectual patent waiting for the highest bidder.

Thank you for a great team at Crevier BMW.

Bob

This is by far the very best dealership I have ever been to. Great job Crevier

Great place. Peter Fad help me find the car I needed and wanted

Service Advisor was knowledgeable and took time to keep me updated on the status of my car.

Always top notch treatment in the service department. They are all "Penske Material".

The check in was fast and the car was ready when I was told. All maintenance and warranty work was done to my satisfaction. Great job!

I don't normally enjoy the process of buying a car, but our experience in purchasing our i3 was exceptional. Communication was very good and the entire process was rather quick.

On 10/14/19 I bought a BMW coffee thermo for $19.68 thinking that it will keep my coffee warm at least the same amount of hours that my $14.99 starbucks old coffee thermos does it. Totally disappointed at the low quality of the BMW thermo. My coffee didn't last more than 1 hour when it was already cold vs. the 7-8 hours that my old Starbucks thermo does. Since I used it I'm sure there is no refund :(

Paul Cox is a fantastic service advisor. I've been working with him for years.

Professional environment, clean, and everyone is conducting safety with current event. Easy to buy with no pressure. Thanks Santiago Cordona.

Saaed zargham the salesman was really helpful ,professional and patiente . I will recomend this dealership to my family and friends

My 36 month lease is over 10-31-18. Spoke with Kevin Hite regarding my budget. He didn't have any 4 Series in my budget. He suggested 3 Series. Picking up my car on Tuesday. Great job Kevin

My family has come here for 27 vehicles, each with a, 3 year lease. Each family member comes in like clockwork when it's time to turn in their current car for a new one. From Z3,Z4, 3 series, 4 series, 5 series, plenty of X5s in between and many others.... Great service, usually always a loaner car that's the same as the car your taking in for service, always the newest model loaner cars not old or smaller models than the car you drop-off, you would think it's common sense but it's hard to find dealers that give out the proper loaner car, even at Mercedes my friend takes in his G class SUV or S550 and they give him a C class loaner every time... Haha it might not be a big deal to some but you never know when your car needs service, when my X5 needed service the morning I was taking family to Big Bear it really helps to get another X5 without even having to ask for it... A++++++

Richard Kim, at Crevier BMW is the most professional Service Advisor that I have ever worked with. His knowledge, Communications Skills and Professionalism is way above any reasonable expectation that one could have. As a result, I use Crevier BMW exclusively to service and repair both my 3 series and 5 series BMW's and would recommend Richard to anyone looking for the best Service Advisor possible.

Wayne Whitesides at Crevier BMW has been awesome to work with on the purchase of our last 3 BMWs and we couldn't recommend him more fully to anyone who wants a personal touch and smooth purchase experience. Wayne has a great personality and awesome grasp of all things BMW, so you walk away knowing more about the car than you expected to, with a chuckle along the way. See you soon for the next one, Wayne!

First of all we my husband and myself would like to thank Michael Lopez our service advisor. We have been going to bmw to service our x1 since we purchased it. And Mike has been our advisor since day one. When we drop off our bmw we don't ever have to worry about a thing Mike always takes care of us. We have had other advisors to deal with but there is nobody like Mike' He is friendly and is always smiling no matter how his day is. He actually treats us like family not like just a customer. Again thank you Mike for all the hard work you do taking care of us. From the SOUSA family.

Thomas is the best! We appreciated his honesty and his willingness to help out as much as he could. Great experience!

Great experience leasing a car, but very difficult to return a lease without paying any extra fees. Ended up returning my car to another dealership instead without having to pay any fees. The problem was, it was very hard to find a different dealership that takes returns that was not leased from them. Anyways, I was lucky that I was able to end this lease without paying any extra fees.

Bought a used car for my college age son from Israel Hernandez. Entire process was very easy, Israel was great to work with. Very supportive of my sons search for the right vehicle and our concerns around making sure it was the right car with the right features at the right price. Mission accomplished!

The customer service of the Crevier BMW was great. Chase Knaub the sales agent was excellent. He is very knowledgeable, helpful and proactive. The purchase was great and was stress free. It entails a great agent to identify customer's concerns and offer solutions accordingly.

Just avoid the guy named Sonny and I think you ll be good. When I initially got to the service station, he was ignoring me, I had to literally walk up to his desk to get his attention. Once I mentioned the extended warranty on the bolts on the electric motor of the steering rack, he basically tried to threaten me I would have to pay a diagnostic fee (with the notion that he wanted me to opt not to pay and just leave) to get the car looked at. Very condescending. He was trying to make me feel like I dont know much about cars and don t know what I am talking about. It gets worse though. He lied to me over the phone. While the car was being looked at, he called and told me it would be $6-7 to fix the car using a tape on the steering wheel cover, so I said yes go ahead and fix it, (apparently if I fix the car, I would only be responsible for the cost of the tape and not the diagnostic fee) but my bill ended up being $545 and he wasn t even there when I got there on time at 6:30pm to return the loaner.

I m not mad about the $545 as I understand that dealership labor hours are expensive, but the fact that a service advisor flat out lied to me is what makes me extremely angry and I will escalate this to the BMW headquarters.

My first BMW, I didn t purchase at Crevier. Took for service required at dealer by extended warranty. The service was exceptional, from appointment setting feature online, to arrival, to staff, to Loaner and the loaner procedure (waited 3.5 minutes!?!), the service, expectations, recommendations, discussion (respectful of my non-mechanic brain), to solution, to delivery and getting me out of there at 7:30 am in less than 12 minutes with a loaner return. Can you tell I was impressed? Thank you Jason Beers, for the texts and follow up, excellent!

Stacy Blaugrund helped me buy and I am very satisfied. the service I have and continue to receive is excellent. Stacy was able to help bring up considerations in the buying process that none of the other sales guys would tap into (attention to detail ). she was very knowledgeable and the whole team here treats you like a VIP. I've walked many full auto parks before coming to Crevier and buying on the spot.

this dealership treats the customers in the worst way possible to mankind. I don't understand how this dealership is still up and running

Can't say enough good things about Crevier BMW's customer service. Thank you Santiago and Rick for making this the best car buying experience ever.

Outstanding service by Sr. advisor Marlne Tapier. Made the whole experience so easy and pleasant.

Above awesome service, pricing, communication, and punctuality. :)

My salesmen felt like an instant friend and was so patient and helpful :)

Ps they have a Starbucks :)

10/10. 1000/1000

We ll be back in a may for a second vehicle :)

First time owning a BMW, and this was a great dealership experience. They had a ton of information on my vehicle and what it needed, and everyone was very helpful and knowledgable.

I highly do not recommend this place if you need major work on your car. I came in for suspension work in June. This was for my front wheels Fast forward 5 months on September 23rd, I have driven ~5,000 miles with the car and I needed to rotate the tires. I brought my car to my usual tire shop a few days ago and they found that the front wheel was significantly over torqued that it broke two of their sockets. Literally cracked. Not only that, the back wheel was significantly under torqued. Clearly, in that span of 5 months, the only people who have touched my front wheel was Crevier BMW.

Based on that, I am utterly speechless by the quality Crevier BMW provided. I am very angry. The car was dangerous to myself, to my passengers, to everyone on the road. For years, I've purchased cars from Crevier and serviced my cars with Crevier, I have contacted them. As any businesses, I know for certain they will not accept responsibility for the poor and negligent service because I know I can't prove it. I have not gotten a reply back and hence, their behavior only justify what I said. It is a shame since they have lost a long time customer's trust of 8 years.

Update reply: I have contacted Jackie Deemer on Oct 8th before posting this review. She quickly replied on Oct 9th and I asked her about my concerns of possible damage from over torqued wheels e.g. crossed threads and warped disks. I have yet to get a reply. The question is, who is responsible if I bring my car for you to inspect and to find these items damaged? In addition to my previous review, I noticed my front brake pads were wearing out unevenly compared to my rear brakes based on BMW sensors. This was after the suspension work. Before the suspension work, the brake sensors were reading that the front and rear were equally worn. I only connected the dots once I took the car to my trusted tire shop: the front wheels and back wheels were torqued differently. What do you think?

99% of the times, businesses will want to protect themselves. Creiver BMW will say it is not our fault and I am left to unfortunately "believe" it is. I'll leave this information for everyone to see and I'll be waiting for my reply from Jackie.

Generally service is very good. However, at my last two visits to the dealership, my vehicle s computer specific issue stated in the service work order could not be addressed. The service manager did not follow up with me for any remedy of the issue.

Mr. Alex Velasquez helped me from day one till my car was fixed. He did everything for me including car rental arrangement. I did almost nothing and the whole experience was quick and painless. Mr. Velazsquez was very professional as well as the entire dealership. I'm glad I brought my car to Crevier BMW.

My service advisor Jason was amazing! He kept me updated on my vehicles status and went above and beyond.

My wife and I have purchased 6 vehicles with Marlene and Tobi. There are a ton of BMW dealerships in Southern CA that are closer and more convenient, however no one has taken the care, time and put for the effort to work hard to ensure we get not only the vehicles that we are looking for but the right financial plan as well. I highly recommend Crevier BMW above any other BMW dealer in Southern CA and most importantly, working with Marlene. A+++ Service

they are professional, curteous and helpfull. They are the best I have an old beemer and always keep coming to them they treat you like family.

The service advisor (Jason Beers) was really good to explain all the service job need to be done And update me when the service will be done by text. His service was good and I will recommend my friends and family to Crevier BMW because of him

Israel was a great salesman, and made a good deal on a great car.
The car really wasn't ready to be delivered, as it had torn upholstery and a deep scratch on the side.
But they were very gracious and agreed to fix these items.
I'm a very happy customer.

I was greeted by sales person Mark Holmes upon arrival. He was very nice and made me and my family feel welcomed. I was than introduced to the pre owned manager Enrique, which was also a pleasure to work with. He actually came during the sales process to answer a concern I had about the process of running my credit. He was very professional and was able to answer my question. Everything was a great experience, except for not being given a owner's manual on the certified BMW that I just purchased. Mark said that the car didn't have one and that I would receive one in the mail in a few days. I thought that wasn't the correct way to handle this being that you are a large BMW dealership and I'm sure that a manual could have been given to a buying customer from out of town. That's the only issue I had from the sales department team. I was really impressed with the dealership and how friendly and helpful the entire team was until I met Elena P. Coleman, finance manager. I don't know how this person became a manager with the attitude she gave me during my purchase. She implied that it had to be my first BMW purchase because I declined the maintenance warranty and made me feel like I was making a poor decision. She also said that only educated people and people who make more money usually buy BMW 's! I can't believe that this person is in a manager role and with her snobby attitude. She gives this dealership a very poor image. I would never want to work with her again. Very unprofessional!!

Other than that, I received a great deal on my new 2015 BMW 428i car! I would recommend this dealer to anyone looking for a good deal from a good sales team. Just stay clear of Elena!!! You will thank me later!

Nice salesman who's been there forever. Good deals on lease returns with two years of factory warranty left.