Creditfix Limited Reviews

This company has made my
life hell for twenty eight months and they have just rung me now and said that they can take more money out of my account even if i did owe them money but to not tell me is absolutely disgusting. I literally hate these people with a passion . I have been trying to get a house and they have totally screwed my credit rating up and they have bought debts that dad has already paid please do not go with this horrendous company they lie and manipulate. They put me into an IVA when my dad was dying who actually does that? How sick i just want this IVA terminating it is as dodgy as anything these people are running a scam company. I didn’t even want to give them one star as tgey are illegal and lie and i wish to god i had never taken this IVA out with them it has been the worst thing i have ever done. I didn’t even have the mental capacity as my dad was dying and had two months to live absolutely disgusting people. I am reporting them to the financial ombudsman.
Paula.

I am disabled and have recently had a health decline. An agent called me today and I advised him of my life threating illness that had been recently diagnosed and told him I could update him on Friday in regards to when I can make a payment. He kept on harassing me and tried to make me make payment promises I could not keep. I felt harassed (all he had to do was wait 3 days) and he would not stop. THIS IS AN UNACCEPTABLE WAY TO TREAT A DISABLED PERSON. THIS IS NOT HOW AN IVA SHOULD OPERATE.


25th May

Thanks for the reply. I can only update in real time. My recent diagnoses means things are much more harder to do than before. Either way I don’t deserve harassment especially when my situation is related to my disability. I gave the operative an answer to the question and that should have been accepted especially under the circumstances. I feel that my disability has not been taken into consideration. Section 3 of IVA Protocol 2021 affords vulnerable people protection.

Brilliant,all sorted within 3 hours.wish I'd have done it sooner,can finally sleep at night. Excellent service thank you Demi and David x

This company can t take no for an answer! They take advantage of people s pain. I made a quote and got very close to signing a contract with them, but after a call and some more research I decided to drop out before signing anything. They don t give you all the details and they paint this amazing image, but it s far from the truth. It s best to do your research first. All this happened a month ago and they ve been messaging me constantly about the program and that s going to soon expire ( it never does, I even got 3 -5 different messages per day) I ve been in contact with numerous people (from support) telling them to stop, but no success. This morning I even got a notification from my bank (sadly you need to provide this before signing the contract) that credit fix tried to take money from my account! This is shocking! Please be careful and do your research properly. I wish I had done a more in dept research beforehand...

I dont speak properly English and every time i phone them the are very nice and help me. Am year now with creditfix and is my family. I LOVE CREDITFIX. Definitely recommend

Friendly and helpful. The staff took me through this process easily and with a professional attitude.

I find your staff very helpful when I have phoned the company,also very assuring that things would be dealt with promptly.

Very good service,professional yet friendly..would recommend to anyone

Very helpful staff, throughly explained everything and made me feel at ease

I started my IVA back in 2015, went very smoothly with affordable monthly repayments. After 3 years of the 5 year agreement, I emailed them asking if I could just pay the final balance off so I can get this behind me and start building my credit back up. The meeting with the creditors did take 4 months however, I finally got accepted to pay my final balance off which I did. and within 2 weeks received my final report and completion certificate. It was annoying having to get an IVA due to obvious reasons, however. At the time it was very necessary, helpful and without them who knows where I would be.

Thank you.

Prompt, friendly, understanding, honest. Thank you!!

Helped me out big time! Really quick and easy and always willing to help me when I call customer services.

To be fair, I don t have an issue with Creditfix. I ve found the individuals on the other end of the phone to be courteous and helpful. In addition to this, when we lost our baby daughter they were amazing. My issue is with the whole IVA setup. So this is directed at IVAs and NOT Creditfix. So, just to reiterate, my 1 Star rating is aimed at the IVA itself and not Creditfix as a company.


Remortgage anyway to have work done to my house, work I haven t been able to take a loan out to do or afford to do bit by bit - because of the IVA! Hindsight is a wonderful thing and so is asking questions when you read something you don t understand in a contract!!! Due to my failed remortgage, I now have to pay for an extra 12 months - just because I was earning enough to get a mortgages 12 years ago. I d never get one on my salary now. But no, pay up for another 12 months.

The tell you it's 5 years then add more time I'm on 6 and half years now

I am very satisfied with the service provided by Creditfix as the're very supportive and professional in their conduct with customer. It has been a relief from stress and mental anguish

Brilliant service, helpful staff, everything explained well and plenty of help

Absolutely useless company. Considering they are supposed to relieve debt stress, someone I know is more stressed with their finances because this company are rubbish! They haven't responded to numerous emails. When they took over from DSC they messed stuff up! DSC were MUCH better. Would give no stars but not possible!!!

Creditfix is the largest insolvency practitioners in the UK and offers the best advice regarding personal debt issues.

I have to say that the day I contacted credit fix changed my life. Having suffered from kidney failur and cancer my bills had got out off control due to the fact that I had to give up work. The quilt I was feeling at not being able to pay outstanding debts was horendous. However after talking with credit fix they convinced me the IVA was the way to go. Having now been approved at a manageable repayment amount I can finally see a light at the end of the tunnel after so much darkness

I would love to know how these people got my number they called me at 7 AM in the morning and then texted me to call them back WTH they keep calling me from a Des Moines number need to stop

Excellent and fast acting to resolve any financial debt. Ive never felt happier after using them to resolve debt i couldnt afford. Good for just getting advice and to ask any questions.

Been with them and they were helpful and sortd my det out and now I det free it took 5 year but I have don it now thankyou for all your help and I would recommend you to family and friends

Creditfix are the most friendly company I've come across they listen to the customer then they advice the customer on what is the best way forward they are also very polite and they don't put pressure on the customer to decide.
I would very much recommend creditfix to anyone else who find themselves in the situation as myself

Please please do not use this company, the annual review which seems to be 3 a year do not look at your income expenditure what so ever and seem to make the figures up to suit them. This company will not help with your stress but increase it so you are in a worse state to when you started . The review team are shocking, very poor customer service, and make you feel worthless. 1 star is to much !!! This company do not take into account a increase in the cost of living, increase in family size and children getting older. Working for the nhs and then have them take my overtime off me which I have to do to support my family is beyond belief .

i think creditfix is brilliant, i would recommend it to anyone, everyone so helpful and reassuring,
a big thank you to you all.

Very helpful and clear on options available. Would recommend in comparison to other companies I spoke to. Very nice to deal with.

Help me to organize my life , easy , quick nice people

Worked super fast and sort everything out probably one of best things I've ever done now time to move forward hassle free thanks to creditfix

Creditfix have been extremely helpful, friendly and efficient in helping me on my way to financial recovery. For the first time in many months I feel secure and am finally able to sleep at night!

An absolute joke would not advise this company to anyone. 8 hours on the phone to them wanting to get something sorted and they still couldn't do it got passed from one person to another got put on hold for hours only to be told a different thing every time....end result citizens advice had to get involved

This company have helped me so much.
Dylan and Mia are who dealt with my case and I can't praise them enough. I can now sleep at night with out worrying... thank you!
Highly recommend this company if you need help...

where do I start agents just seem to want to argue with me every time I call calls backs asked for never happened hate the company

Daniel explained everything to me and mr r price what happens how it works have we got all your information correct. Then he said an e-mail will be sent im aeaiting that so we both can sign it over alk very good service .

Incompetent, negligent, liars. I had to explain how to add up to one representative. Avoid at all cost.

Update: After speaking to a surprisingly competent and helpful representative, I must say there are perhaps a few diamonds in an otherwise very rough company that needs to up it's game.

Been with them a few months. And im happy with all the help they have done for me so far. kept me up to date every bit of the way with my application in the beginning. They don't pass you around to different different people when you call up and have a enquiry, they have really helpful friendly staff. Would recommend 100%!.

Excellent service from beginning through the whole process. Ongoing claim so still accruing information.

We were originally with Simple Debt Soulution but our IVA transferred over to Creditfix and had nothing but problems in the final year and still ongoing problems. After a year and a bit of our IVA been complete we went to buy the rest of our house as we were part buy part rent. The debt was still showing on our files so work had to be done to remove the debts, the paperwork to remove the restriction on our house was not completed so our solicitors had to work hard to get the RX4 form complete.
Three years on we are still having problems. My partner had a letter from a company saying interest rates had been worked out incorrectly so a cheque had been sent to Creditfix, three months on are we are still trying to get this money paid to us and are experiencing really poor customer service.

Company don't take creditors into consideration. They don't return calls when they say they will, they say they've done something then you find out 4 months later they hadn't done anything they said they would. They don't appear to have a complaints procedure. I've spoken to 3 different call handlers and non would permit me to log a complaint

The hold music is actually enough to drive me mad, mad enough to actually post a review about this irritating problem. I hope the lady who was recorded for this actually goes bankrupt and has to sell her voice box

Wish you didn't have to give any starts.....ive had mine approved since April....they lady who dealt with my case Laura mckulsky no longer answers my emails, no one ever calls back and not even all the cases in my credit report were included, I was also told to lie about things and they would be added later... I've tried to raise a complaint since yet they never reply...I have never received anything in the post from them and nothing has changed on any credit report..... avoid this company....now after reading everyone else's reviews maybe f/o should hear about them

Absolutely unprofessional and poor customer experience. Never been updated, chased a couple of times to get answers. Scott, the manager who started my case just vanished half way through the process. Horrible.

Creditfix were speedy in setting up my IVA, after having to leave work from illness I was drowning with repayments that I used to easily afford. Because my health condition will remain the same for a long time they discussed all the options open to me and made it so I can now breathe and taken away a stress that was getting unbearable.

So helpful, like really helpful. I am a year into my IVA now and I couldn't recommend them enough. Got me out of a very scary time and have been nothing but helpful through out the whole experience. Agents are lovely, professional and very understanding

It has been ok I suppose, don't know what you want me to say,
Credit fix was very helpful got me out of a real bind financially.

I was extremely pleased with Creditfix, they explained everything very clearly and went through everything I needed to know. They where professional and prompt and made me feel at ease.

Excellent service really helped me and my wife otherwise the drowning feeling we had having would been for real, keep doing what your doing thousands of people out there need same service.
How to improve this service ?
Very hard to improve on perfection.

Paying the same rate until review comes in my fanal year, and because I've tried cut the bills to benefit my family as the children are growing I now have to pay more. My family had saved enough to close the account but now because the goal post has been moved I'm still stuck in another year. Would recommend you borrow money or do payment plans directly with whoever you are in debt with.

Through a friend of mine she contacted this group to help me with my finances, the service I got I cannot fault how the people I've spoken to has helped me tremondously and the support I had and how they explained everything step by step . Now i can relax a little knowing my debts are being sorted instead of going round in circles , and on the road to being debt free , thanks again to all the staff who helped and not being judgemental on how we got ourselves into debt as we all have different circumstances etc

I cannot thank Creditfix enough for all there help! I phoned up in the morning really stressed and scared- they put me at ease straight away, there staff were amazing and so polite and kind. Special thank you to minhaz who handled everything for me. In one day I managed to talk through all my problems and get everything resolved, he promised I d go to bed with no worries and that I did! First time I ve slept properly in ages! Again thank you guys!!

They are so easy to make contact with and keep you at ease. To make a a choice to get help with your debt can sometimes feel embarrassing but the team I spoke to from the very first call they made to me really did make me feel comfortable and at ease, like there was nothing to feel embarrassed about, that these situations happe and that there is help out there. Highly recommend credit fix!! :)

Really helped me get out of a fix. Sleepless nights, worry, No money left at the end of the month. Thanks to credit fix I now worry free, totally recommended. Great advice, helpful & very Friendly

Credit fix have not been in touch at all since we were transferred to them , our old company who passed us on to them was always ringing to see how we were , so if given the choice I would not be with creditfix !!!!!

very helpful & really put your mind at rest polite helpful staff

I would give creditfix 5 stars because they have help me alot with my debts and I am very grateful to them.they are very understanding and good lisenergy thanks S Manzoor

where do I start?? due to this company and wrong advice given I have been taken to court and received threatening letters to take items from my property. I have an IVA and Creditfix are supposed to help you.... it's not what I have found. They have admitted they owe me money and loosely promise to refund... in the mean time after I told them on several occasions not to take money from my account from my debit card details they completely ignored me and took it. what made it 10 times worse Is after calling them and being passed through departments and asking for money back so I can afford to pay the court judgement they caused against me they have done nothing! I have told them I am walking to work and back nearly 4 miles a day because of this and they have done nothing! they promised to call back twice and guess what..... nothing! I have been left with no option but to go to my bank to claim back through them the money I told them they were not authorised to take. I will be reporting them to the Omnibusman and look at my options because I now have a worse credit rating and I am being forced to pay another company when I was told I didnt need to as it was covered under my IVA.

the treatment I have received is nothing short of shocking.... I would advise anyone thinking of using this company not to!!

BEWARE!! Where do I start?Totally incompetent and it was one thing after another.They left me in a worse financial position.To top it off they asked for payment even though paperwork was never received.A total joke.Like other reviewers said, not even worth 1 star.

Customer service is excellent. I found this process quick and easy with no stress needed. I would highly recommend this company.

We would say our greatest feeling since starting with credit fix is peace of mind.from the word go you have,helped us sort out all our problems,explaning everything clearly and quickly ,and are still there if we need you.

Absolute sham of a company, no response to emails, don't care one bit about their customers and when you speak to them over the phone they talk down to you and hang up. This happened 2 minutes ago when I questioned why the 12 months of payments I've made to them conveniently add up, to the penny, to their fees. Not 1 penny has been paid off of my debt. Avoid at all costs, go to citizens advice.

True to their word, customer service brilliant. I would certainly recommend

I received excellent service. I was not judged because of my financial problems and the help and advice I received was second to none. I've got a long way to go but I feel like a weight has been lifted off my mind and I can start to live again. Thank you Creditfix

Very helpful from the offset, they re thorough and go through all options, explaining in detail, which are available. The agent I spoke with was fantastic and extremely patient. I d highly recommend. Ref: IVA148258

Looked after me from the start great customer service

I cannot thank them enough.they explained everything to me and kept me informed on what was going on .a big big thank You to all concerned.

i ask u to cancell this agrreement but u just ignore me so as far as i am concernd i donot want any more to do with credit fix GOOODBY
john dyball

Waste of time. They seem very helpfully until you sign the paperwork. The all you get is, someone will call you back, which never happens. Or when you can't afford payment they immediately demand money.

Do not use this company .I have been lied to so many times and so unhelpful .lost a lot of money and sleep because of them don't trust them.........

Absolutely useless awful customer service worse thing I ever done

Great place to work until they sacked me for a tiny issue despite the tens of thousands of pounds I made them pulling 50-60 hour weeks

Made phone call one evening. Spoke to a bloke called liam 2 weeks later I'm now on iva .only down fall sometime u can left on hold for while when u phone then

SCAMMERS ALERT!!!! Not even worth 1 star they say they write off your debts but they don't they just scam more money out of you to keep you in the IVA for longer when you've paid your debts off. Never ever getting myself mixed up in this kind of hickory pokery again! STAY WELL CLEAR!!! Of this company!!!

terrible service ,they don't tell you that your car insurance will double as soon as you enter into an iva ,so if you pay monthly you won't be able to pay them ,go bankrupt for 12 months instead of having 5 years of double car isurance as well as what these people are taking

Started getting calls, texts and emails from this company despite never hearing of them. When I enquired as to why they were contacting and how they have my details, they refused to give any information unless I first gave them even MORE information. I understand data protection regulations but the apparent motive here was to hide information.

Since the company was unable to cooperate, I've had to refer them to the ICO.

I won't recommend Credit fix to anyone, they took the first 3 payment from me to cover insurance and paper work. They were unable to help me with the debt as promised, completely wasted my time and money.

Anyone can tell me please ? Are these companies take your house ? If not why they send letters to our mortgage lander ... if they have authority to possess the house we recently applied this and really confuse shall we go futher or not dont wana loose our house.is this safe to do or not please if somebody can answer me .thankss!!

Everything started ok nice friendly staff.But now if you email them they don t get back too you that was on 14th March still waiting on reply.Ring them and same they won t pick up phone you just get busy all the time.Had one of my creditors on phone e saying we have had no correspondence with creditfix on helping me with debt.also when do they start paying my creditors as looks like there not getting paid.

I can only say good things about Creditfix, I was in a mess financially so made the decision to go the IVA route. I contacted Creditfix and from 1st contact they were brilliant.

All ways there for you fantastic people on the phone very fair

Very helpful in what was a stressful time for me, special mention to Alfie who initially dealt with my situation. Thank you so much

Absolutely incompetent customer lack of service. Once you're signed up they don't care. Countless emails unanswered, inconsistent information when you eventually get to the right person. Be prepared to be passed around like a hot potato. Bearing in mind what they do they should try using empathy over profit. MINUS 1 star!!!

These guys came into my life at just the right time. Crippling debt... a simple process to get started. Direct debit each month. Boom

Absolutely awful, they bought my IVA from another company then jacked up the fees without me havinga say. Every opportunity they ignore my expenses review and try to increase my payments, I had a payment break for 9 months as my circumstances changed and they forced me to agree to paying another 13 months, then a year later I found out its actually another 23 months! They lie and dont care about you .So instead of a 5 year IVA ill be paying for 7 years! They have also taken extra money out of my bank without permission and finally refund it less the bank charges.
I hate this company with a passion they are literally ruining my life for as long as possible not helping me out of debt at all.
Dont beleive the 5 star reviews.