Absolute sham of a company, no response to emails,...

Absolute sham of a company, no response to emails, don't care one bit about their customers and when you speak to them over the phone they talk down to you and hang up. This happened 2 minutes ago when I questioned why the 12 months of payments I've made to them conveniently add up, to the penny, to their fees. Not 1 penny has been paid off of my debt. Avoid at all costs, go to citizens advice.