Back in feb 2018 I became unemployed, I made the c...

Back in feb 2018 I became unemployed, I made the company aware of this a number of times, I had no money coming in and fought to keep a roof above my head, to which Credfix continued to try and take the monthly amount, so I had to cancel my debit card to stop them from doing so.
I managed to get a position beginning of May and made creditfix aware of this at the end of may to reinstate my monthly payment with my new card details, all going fine and had agreed that the outstanding payments would be put the end of the agreement which I agreed to. on zed day they took the amount and then two days later took the same amount which has now left me with nothing to live on for the month of June. Spoke to Kevin in the customer services team and he stated that the first payment was a catch up payment, this was not mentioned or discussed with me on the original phone call, but in the notes Heather had stated that I had agreed to this, this is not true or what was agreed. Result of zed phone call today was I will get a manger to listen to phone call on Monday and see if I or them was telling the correct story.
I find this completely unacceptable and I still get letters continuously landing on my door step from the debtors even though creditfix apparently make contact with these companies to stop this from happening.

If on Monday the 4th June 2018 Creditfix, they do actually contact me to discuss their wrong doing, I will remove this post, people shouldn't be treated like this, especially when all calls are recorded, my advice would be to replicate the phones calls to the notes on their system. if not contacted I will be terminating my IVA with them and going elsewhere.

I'm going to leave this post here because the company has limited if any knowledge of whom their customers are, all the above apparently was created because I was talking to a customer services employee and according to a member of staff, they know nothing about your case file.

So yes they have refunded me the overcharged payment but this should've never of happened in the first place, a word of advice to creditfix sort it out, you created a huge amount of stress on my part and made me out to be the one that had done wrong. Note to all people considering using their services, feel free to but it's just another large company that is only there for the money and do not stand on their supposed values for their customers, they have been a help in closing all the charges and interest on my IVA agreement but once that's done they have very little if any interest in your needs or well being!

26/07/2018 I receive an email stating your account is in arrears, so make the phone call yet again to be told that it's my fault again that the account isn't up to date, after understanding what it was that was missing, I phoned to make the June payment on the 29th May and the company registered it as a May payment, even though it was agreed that it was for June and not May. As you have read above the company took two payments from me over a three day period and then refunded the amount on the second taking (this then classed as far as they were concerned as a non payment).

This company is an absolute disgrace it really is and the reply from them is utterly worthless it really is, they genuinely have no interest in you well being at all.