I reached out to credit fix to arrange an IVA as I...

I reached out to credit fix to arrange an IVA as I was in financial difficulty and was originally advised that it would be a quick and simple process, making everything as seamless as possible. So far I have had no correspondence for over 2 weeks and when this has been chased I have been advised that it is either due to Covid or Illness (we are now 8 months into the Pandemic - surely this shouldn't still be an issue for businesses?). I have been told that if I wanted this dealt with elsewhere I would need to start the entire process again, further delaying the process. To add to this you are unable to contact them to chase anything via webchat and if you ask for a response timescale they say "due to Covid they cannot give timescales". Do not use credit fix, complete shambles and terrible service! The delays are only adding to my financial strain, wish I had never contacted them in the first place