CreativeIT UK LTD Review

This place was great! My son broke laptop screen and they fixed it at a price that beat everyone else. They also had great service and answered all of my questions. They were all very friendly and I would definitely recommend them to anyone with any issues with your technology devices. They were also very fast!

My Sony Vaio laptop fell to the floor and stopped functioning.Visited Creative It on recommendation by one of my friends. My laptop was repaired and delivered to me working within a couple of hours of my waiting time at Creative IT which i was really amazed by it. I had a unique, excellent experience with them.With their professionalism, value for repair, customer services and friendly team.With my face to face experience at Creative It with all their team, I can hardly believe all this untrue tale that has been noted in some of the reviews. I will certainly continue to use their services and I would happily recommend them to all my colleagues who need help with their computers.

Great Service, friendly, professional and thorough. Would definitely use them again should anything happen to my computer again.

Excellent service!! Got my laptop back the next day, was informed of the problem during drop-off day, great prices.. Just truly excellent service, will be a repeat customer in the future!

got a screen replaced for macbook. they did it within a day and came to my office to give it to me! will use again.

Great service, fast and very affordable! So much more helpful then the geniuses at apple

Wow what can I say! Really friendly guys and excellent service. After my hard drive breaking I thought I d lost all of my data, but one of the guys at Creative IT drove me to not just one, but two different shops to help me buy the correct part! They provided a service above and beyond their call of duty and I want to thank them for being so kind throughout the whole repair process.

Very knowledgable staff and great customer service. Will definitely use again

These people are incredible. I can't recommend them highly enough. They are kind, methodical and perform absolute miracles, retrieving all data and totally saving the day. Thank you so so much to them.

Edit: Mature response can be seen below. Adding a photo of the receipt to once again show, instead of accepting responsibility, creative IT deny any wrong doing. Note the '90 day warranty' that you do not actually get.

Laptop had a bios issue. I went to get fresh bios installed, and while it got fixed, the hard drive was clearly damaged during this 'fix' as the laptop broke again 1 week later, after errors that had never happened before.

I went back to resolve said issue, was told this would cost extra to fix despite a very expensive initial fix. I refused this extra price, they then said they would compromise and not charge for the installation of a new hard drive but I would still have to purchase one myself.

At some point I was invited into the workshop in which we saw people's computers being treated very carelessly. It is unsurprising that the hard drive was damaged in the first place.

My recommendation? Avoid.

I cannot thank Creative IT enough - I came to them with a damaged SD card desperately trying to salvage some extremely important video files. The team were all highly professional, friendly and offered amazing service. It was also the More

Repaired and upgraded my Windows PC. Kept me updated regularly and the computer is back working perfectly. Recommended!

Great service. Quick, informative and efficient. Had a faulty motherboard replaced, fitted and operational within 2 hours.

Extremely satisfied with my data recovery clear price and all my photos and documents recovered.
Highly recommend thank you very much.

Great, fast service. Super nice people. 10/10 will recommend to friends.

Little one managed to spill cola on a 6 day old MacBook Pro. Took it into Creativeit (Mac response centre) to have a look. Sam is a diamond, very friendly and helpful. They managed to fix the problems caused by the spill and had it ready for me at the end of the day.
Cannot recommend enough if you're looking for a fix.
Thank you Sam and I believe the other guy was Roman. I hope not to have any more accidents but will come knocking on the door if I do.

Console fixed in about 30mins with going DD people and customer service. Very happy.

I found these guys through a random search on Google, as my Lenovo Ideapad computer of 6 years had stopped working and I wanted to find someone knowledgeable in my area that could diagnose the problem and (optimistically) get it fixed at a reasonable price. Steve was very helpful from our first point of contact, and wasted no time in pointing me in the right direction to getting my laptop issue resolved. I would certainly recommend his services for anyone dealing with any similar computer related issues. Was very very happy with how everything turned out.

Had a great experience with these guys. Professional, friendly, quick and they even work on Saturdays and bank holidays - which was when I was in London.
My 1-year old Lenovo laptop fell 20cm and didn t turn on any more. These guys had to go through the painful process of disassembling and reassembling it. It worked. It could have taken weeks with the official Lenovo service . Thanks a lot!

Thanks to creative it , Big time,

The guys sorted out my Sony Vio,
The service is excellent, Very professional, and very friendly staff,

Big thank you to Front of house Staff ,
Sam is the man,
would recommend them to All.

Finally took my MSI laptop in today after it died a death a few months back. Completely happy with how quickly they handled the problems and how they brought it back to life. Would highly recommend and use them again!

I had my alienware m18x repaired by creative it . It had no video display. It was beeping 8 times.
Video card was repaired laptop is working good. I would recommend them.

I dropped an external hard drive and they worked really hard to retrieve as much data as possible whilst keeping the cost down. There was always a friendly reception when I dropped by which is nice when you're worried about losing a lot of documents. Would definitely recommend from my experience and would use again for any other repairs.

My Mac fell off of a surface at the end of a session at Goldsmiths University, I was totally devastated primarily because my whole life is on my Laptop. The guys at Creative IT continue to be my Superheroes..........They fixed it and told More

The repair was to a very good standard especially for high-end gaming laptops. Much cheaper and quicker than the manufacturers. Definitely recommend this firm for the people and any type of PC repair.

Professional, helpful and quick service from very friendly staff. Same day repairs and knowledgeable. Definitely recommend and Will use again.

I went to Creative IT to fix my HP laptop's problem on screen which was blank and black lines during use. They fixed my laptop on time finding graphics problem even though there was a bit uncertainty to get back as normal initially , the service which they offered me was excellent. I recommend this place for laptop repair which is excellent and value for money.

Dont waste your time with these fakes....dont even have a test bench for motherboards......tried to book a mobo in with them and the guy insisted i bring my whole pc in....impossible with a custom water cooling system....etc...STAY AWAY!

Great service and fast repair of our laptop
Thanks for the fast and great service

Was highly surprised to ring up at midday, get both laptops picked up that afternoon and returned to me fixed this evening. Admittedly I thought the price was a bit high but they did what they said they would do and I now have working laptops again ASAP. Kind of willing to pay the extra if the speed is this quick

We need more places like this. Incredibly friendly and helpful personnel. The repair was done very fast. Thank you!

I had sent my Chromebook to another company for repair and it had sat for three weeks without even being inspected. I took it back and was fortunate to find Creative IT instead.

Clear, friendly, knowledgeable advice, on the spot diagnosis and less than 24 hours later the Chromebook is back in perfect working order.

Big thanks to Sam and Roman - great service and a job well done.

Dropped my laptop for a fan issue. They informed me that fan needs to be replaced and the part will take 4-6 weeks to arrive due to current situation.

Since i needed my laptop as soon as possible, I asked them if it can be repaired and they stated that they can try but they dont suggest it since it will most likely to be temporary repair. They proceeded as i asked them to try and managed to fix it. I got my laptop cleaned and fans fixed. I retrieved my laptop in good condition as it was cleaned with care.

After a week, the fans stopped working again as they told me they might will.

However, thing that made me upset is them misinforming me about fan replacement service.

After fans stopped working again, I managed to find the fan in UK with a quick online search and it arrived in 2 DAYS and it cost 1/5 of the price they estimated for their fan replacement service.

I would not have considered asking them to try to fix it if they gave me real delivery dates with a proportionally fair fee not 5x of the part cost.

Week after i take my laptop from Creative IT, i managed to replace fans myself.

My new Mac Book Pro was as good as dead, that is what I believed!

Creative IT opened it up and inside was full of the sticky beer that I had spilt over the whole keyboard - connectors were green with corrosion, uncertain that even the SSD was retrievable. But now within a week I am writing this review from the same laptop.

Amazing repair and restoration as if it were new - it comes at a cost but that's the price we have to pay when making such clumsy mistakes and that cost was a lot lower than what apple would have charged, if, they would have told me they could fix it, or possibly told me it would be cheaper to buy a new Mac Book Pro.

Very happy customer - good service - clear pricing, Thank You!

They fixed my screen in a couple of hours while I was waiting, on a Saturday, little expensive but very good service

My hp all in one was repaired the same day.
great service

They charge 59 pounds even if they can't repair the laptop problem. Does it make sense?

Great guys with a professional, prompt and friendly service. They have fixed a variety of Macs for my Agency and always provide value for money repairs and realistic advice on best solutions to any issue. Trusted experts in my view

Reliable, confident and complete repair of my MacBook Pro. Good Value for money. Creative IT staff was looking after me and my needs from start till the end. I would highly recommend to anyone. 5 stars.

Friendly professional service took my laptop to in a bit of a panic after a Microsoft update deleted all my files!! Next day all files recovered, laptop cleaned up like a brand new machine. very happy!!

Sam and his team have repaired several of my laptops over the years and they are still going strong. I live a long way from London and my repairs have been done by distance using couriers. Highly recommended.

I brought my old laptop just to see if I can & if it worth to upgrading and yes I am very happy with results.
Very skillful IT guys STRONGLY RECOMMEND

These guys are the BEST. They consistently go above and beyond and do a fantastic job. Sam and the team won't rest until they have sorted out a problem. I have used their services before now and was totally happy. This week my laptop took an unscheduled flight (off my dining room table). I thought it was a goner - nope. They've brought it back to pristine condition - better than it was before in practically no time. I cannot recommend them highly enough. Thanks again! Liz Moscrop, GearUp.TV

I had PS4 error code SU-42118-6 which I thought meant my PS4 was done for. But the guys at Creative IT fixed it in less than a day! Fixed my logic board and the disk drive in a few hours and a 3 month warranty on the repair. Definitely recommend. I have seen some places offer cheaper repairs but I would rather pay for quality service when it comes to my tech products. Thanks !

Sam and his team did an excellent job of repairing and cleaning my Dell XPS 13 laptop after I spilled oil on the keyboard. I visited them on Monday for them to suggest a solution which was getting a replacement keyboard and cleaning of the motherboard. The keyboard was ordered and arrived on Thursday. I took my laptop back on Friday morning and less than 3 hours later my laptop was ready for collection and it was as good as new. Great work. I would recommend.

My desktop stopped showing an image so I brought it in, they fixed it in 15 minutes, excellent service

Creative IT are transparent with their costs, provide excellent service and have fixed numerous computer problems I thought were unfixable.

Quick service, experienced workers and fixed my Alienware laptop

I called up to get a quote and a staff member of the company was so rude. He had a really bad attitude. I defo won't be using their services and I 100% won't recommend them to anyone. Bad service and rude staff, very disappointing.

When my MAC went down, I contacted Creative IT. They couldn't have been more helpful and were extremely professional. They were upfront about the potential costs involved and I found it very reasonable compared to other repair centres. My MAC was fixed in half a day, my work saved, and it is working as good as new! Thank you

This company is AMAZING!! Very professional, The people are really helpful, especially Sam, who I met. Even on the phone, their customer service is fantastic...Any IT problems, you must use this company...they just go that extra mile to help, which makes all the difference...

Excellent service. All my files were safely recovered from a faulty external hard drive. Would recommend!

Sam was great, very clear and thorough instructions.

Thank you.

Great service and staff! My damaged motherboard was fixed in less than an hour and my macbook works great again. Would definitely recommend!

Stephen was brilliant - and very patient! - in sorting out our connection problems in our house. We had terrible times with broadband and he has managed to reconfigure our network so that we can now get wifi all over the house.

Polly Hutchison

Fast turnaround when my laptop started playing up at the worst possible time. Can definitely recommend.

I would definitely recommend Creative IT. Computer repairs are sometimes not easy and we had a few issues and a back and forth in regards to my laptop. However in the end, Sam and his team were understanding and we came to a fair agreement. This shows that they are a fair and honest company which you can trust. After my experience, I would recommend this place to anyone, as it showed that they have customer satisfaction at the core of their work .

Had a failed hard drive replaced with an SSD. Good and friendly service and happy with result. Thanks very much

Amazing service. I recently went to Creative IT for a problem with my portable hard driver (fallen down anc consequent damage of usb head) and they repaired it within one hour. Very competent people. Highly recommended.

The only IT place I've been to that won't wipe your hard drive as they fix your issue

I have learned 3 things:
1. Do not try and open your MacBook Pro one-handed whilst also holding a glass of wine.
2. Ignore the Apple shop when they tell you it is 'vintage' and unrepairable.
3. Just take it to these guys.
Brilliant.

Sam and his team are always helpful and reliable - they get the job done at a good price with no fuss. Highly recommended.

Great service, fixed my machine on the same day. Friendly, helpful advice. Thank you!

I am amazed that they were able to revive my E Mac G4 of 2004 series. The screen wasn't working for a long time, then it just wouldn't switch on. They fixed everything and more. They were honest with their diagnosis and pricing. Very good value for money as well. Thank you

We had an old iMAC from 2009 which wasn't operating properly. I'm glad the first company I contacted was Steve, Sam and the team at Creative IT. They came three times to the office in 24 hours to assess the computer, make a correct diagnosis and delivered great customer service. This was the most satisfied I have been with a technology fix.

Great customer service, would highly recommend to anyone to come here

I got my playstation fixed it two days!
Really good service, fast and efficient - explained what the problem was;
Thanks!

Friendly and personable service - fixed my laptop and ordered in new parts, were open on Good Friday and delivered quickly considering the Easter holiday. Thanks Sam and Krishna!

Good service. Prompt arrival and explained to me everything he was doing. Gave me some good tips on dealing with viruses. I would use the company again.

I took a Dell laptop which had been sitting in water overnight, and Creative It sorted it out efficiently at a very reasonable price. I was impressed with their friendly service and wouldn't hesitate to recommend them for computer repairs.

I go there whenever I have a problem with my laptop or phone. The staff is very friendly and kind, they are very professional and able to solve every problem, the prices are honest. I definitely recommend it!!!!

Excellent service. They were very helpful. I would recommend to anyone who needs
Their computer fixed and any computer gadgets.

CreativeIT fixed the power jack of my laptop, an awkward job that required soldering. I found them fast, efficient, friendly and reliable. I would recommend them.

Was a complicated and delicate matter with a damaged part of my laptop internal charge as well as the frame = unable to charge laptop with any power whatsoever. They not only meticulously repaired it but the value for money they charged for it as well as their utter professionalism, top quality customer service and welcoming and well-equipped repair centre/office makes them the best place to go to in London for any repairs from my own experience.

I really cannot recommend this company more highly. Seriously. Following a self-repair on my Dell XPS13, I inflicted more damage to it than before I had started. With my tail between my legs, I took the machine to a so-called expert in Windsor who completely mis-diagnosed the fault and condemned it. Even with my little knowledge, I remained optimistic that a person with the right skills and attitude would be able to fix it. Enter Sam, and Roman. No-nonsense advice right up front about possible costs and great communication. The ability to carry out component repairs is a real plus as there was damage to the motherboard. Most say it needs to be replaced. They FIXED it. In 24 hours. An event like this is a similar process to a car repair - a distress purchase for sure. Be confident if you take your device to these people, they really know what they are doing and know how to traet their clients. Thank you guys. Damien

Service was excellent, friendly and quick. My macbook pro screen was faulty. Having no laptop meant I would be losing business and unable to work. Not only was the problem diagnosed right away (same day fault found) and whilst others had told me I'd have to wait for screen replacement, these guys provided a temporary replacement which meant I was able to continue working without holdups. And as promised part arrived within couple days. A bit expensive but now my macbook has a brand new screen, was fully checked n serviced for other faults. Happy customer! ~ Hamza

Really good service, speedy, with a reasonably price and polite. My poor laptop was repaired in just 3 days. I will choose these services any day of the week. 11/10

Very personable customer service and up-to-date with Apple product line. Cheaper and faster than Apple repair, and they guarantee their workmanship using the same parts as Apple use. Been there a few times now and would recommend to anyone especially if you need fast turnaround

My hard drive broke, I took it to creative IT they were very helpful and explained the possibilites of the data not retrieved etc. But wouldn't charge me until they knew it was possible to get the data.
A few other companies online wanted me to pay large upfront costs without guarantee of getting my data.
Steven managed to retrieve everything from my hard drive and was very helpful in the process.
I would highly recommend using them.
The price was a lot more reasonable than other companies quoted.

My iMac airport card blew, and being a vintage model, Apple couldn't assist. Creative could, and did. They fixed the problem, and at the same time upgraded my hard drive to SSD. When my back ups messed up (something I tried to restore myself and failed) Creative restored it effortlessly and at a fair price. Am already recommending to friends.

I brought in my Toshiba laptop in the morning with a replacement keyboard. Before close of business, Stephen had the keyboard replaced, and charged a reasonable fee when I picked it up. I really appreciate his quick and capable service.

These guys provide a great service - they installed a new SSD into my old iMac within a couple of hours of me bringing it into their workshop. Fast, friendly and fair prices. Thank you Sam and Boris.

Unprofessional and unskilled.

I took a Lenovo notebook to them with a flickering screen.

They sat on it for 6 days.

I went to the shop to ask about the status.
They told me that they need my password, and didn't do anything until now.

I went back after 2 days, when they told me that my screen flickers because of my hard drive. (funny)

At this point I asked them to give me back my notebook, and I left.

Essentially I wasted a week.

The people at Creative IT are superb!! Had some water spillage on my laptop and they managed to fix it without any need in replacing expensive components. I would recommend this to anyone who needs laptop repairs.

Very friendly and helpful. Strong explanation of issues. Price is on the high side but you are paying for peace of mind

I went to Creative IT due to spillage on Asus notebook. I spoke to Sam, he explained process and costs; once all agreed they opened the laptop in front of me and explained what would be done. So from the start, the whole process was very transparent and at no time, I felt they tried to talk up the problem. Superb and quick service and if [god forbid] I ever found myself in a similar situation, I would definitely use them again

My Imac was showing distorted lines. I took it to Creative IT and they repaired is in 2 hours. I was told that the graphic card on the motherboard needed to be replaced. Its now working fine and I am very happy.Price was cheaper than apple.