Concorde Hotels & Resorts Luxe Reviews

Tip top hotel, even out of season. The staff are incredibly attentive. Price performance without complaints.

The hotel was broken by a piece of pool at the edge of my 5-year-old son's foot was cut to the doctor when we went to the doctor paid for not to have the nurse here yourself have taken the response to the hospital the next day to do the dressing 20.00 TL pay the charge of both their negligence and demeanor behavior and behavior after the staff heard the ugly In this same place, many people have been injured in this way you look at the neglect and behavior is amazing !!!

Pandemic period. No animation. Many services are not provided. For example towels can be obtained from a single point. Food types are reduced. There is no open buffet service. There are very few local tourists. Architectural landscaping and slide pools are nice.

In one word it was a perfect holiday, the hotel managers and ets tour guide were very helpful, the hotel services were absolutely fantastic, very close to the airport and definitely a place we would prefer to have a holiday again

If only we could have been there during the season, we could benefit from the sea and the pool. Along with quality and friendly service, we have unfortunate beds with low back pain.

3rd time I've stopped on the Lara beach strip impressive looking hotel but not all that once in for me royal wings far superior

Although we went in the winter season, everything was good. The gentlemen who served in the restaurant and the staff of the snack bar were very interested .. the rooms are spacious, nice beds comfortable everywhere clean hygienic. The food is delicious, there is something negative I observed in the hotel that I am very surprised that I would like to appear as a person who has stayed in many hotels so far. This is the first time I encountered such a situation, the reception services are very bad, especially the ladies at the reception are very nervous (I could not see the name, there was no name card) receptionist female He spoke in a very ugly manner to a gentleman who came to me as a very ugly and despised, I felt very bad, it was very hurtful to behave in that way for the first time I encountered such a thing, I would like to convey this to the authorities through this reception. A welcome that never suits such a hotel and vision, remember that the staff is the face of your brand, and I say that the reception is not suitable for your image.
I'd give five stars but I'm missing one star from the reception

Fantastic place, don't think about it book it. Food fabulous service outstanding nothing too much trouble, will be returning!

The staff, dinners and ambiance was nice. 4 nights family holiday was nice. I can recommend it.

Stayed at the concode deluxe hotel staff very helpful amazing resort

So what do we start with

First of all, rooms are only accessible from 2 a.m.

Second, there are no cold drinks at all in the breakfast parlor

Third, the room service is very unsatisfactory

Now for the positives

No sparking dust, very friendly and competent staff, very neat appearance

The only thing missing somehow is a better orientation map because the one that is handed out is very poor.

An unstable hotel management has decided to take a single night before a new hotel reservation and then take the hotel management in this decision that turns it into two nights.

Well, she's comfortable with the client when she's good.

The staff are friendly and especially the garden landscaping is great. I'il go again.

Great hotel.
Rooms are cozy with comfortable beds. Food very tasty.
Hotel has a nice garden. Right on the sea.

Excellent, but the mosquitoes are pervasive and very harmful to help in the solution of mosquitoes such as spraying drugs and installing traps
You can not sit at night outside the hotel from the mosquito

Hotel new everything immaculate meals super staff immensely polite friendly casino should definitely be preferred for a number 5 star holiday.

Good hotel for a comparatively cheap Turkey all inclusive holiday among rather German countrywomen and men.

Super clean, very friendly staff, fantastic location, super friendly service, super friendly entertainers

One of the most famous hotels in that ara. Good for families with Kids.

Great hotel, very friendly and hospitable personnel. Food is good and varied. Nice pool, clean beach. A place to go!

The indoor pool is small, its nice except that the meals served outside the facility.

THE NEGATIVES:

SERVICE
>>When I went down to breakfast - not one member of staff approached me to ask if I would like a drink - this is not a five start service, yet the hotel proudly displays certificates which do not reflect the service.
>>I was approached in the hotel by two male members of staff (together) as though I was a trespasser for looking around. They were stone faced, no greeting, no hello, no smiles, just rude - and they have the cheek to cal this a five star hotel - is this how you train your staff to treat paying customers?
>>Guest relations will demand that you come and see them on a day they decide - and tell you to be there before 4pm - you would think it was an emergency - but no. Guest relations will proceed to as pointless questions about how happy you are with your stay and tell you about a free meal in one of the a la carte restaurants (not sure why they don't just include this in a welcome pack or give you a voucher when you check in, instead of disturbing during your holiday). The a la carte restaurants are not free - despite claiming to be an all inclusive hotel - so they think you'll be grateful for the 'free meal' - how patronising.
>>Staff were generally unfriendly and need some intensive training in people skills and customer service

ROOMS
>>The deadlock on the room door kept sticking - I had to get my tweezers to fiddle with it to make it work properly - makes you wander if someone had been messing with the lock.
>>All the drinks in the room fridge are fizzy apart from the water.
>>Make sure you take a travel iron because they won't lend you one - but there 'is' a kettle
>>The power went offing my too one night at around 11pm. Reception were unable to offer an explanation.
>>Some days, housekeeping didn't bother to replace toiletries in the bathroom - and this is five star!!!!
>>On one day I was given mismatching pillow cases for a double bed - and a 'cream' coloured towel, off white, as apposed to the customary white towel - again this is what they call five star - what a joke
>>They were also tight with the teabags when replenishing the rooms - not sue what they were doing with the teabags that should have been in my room!!!!!
>>Absolutely awful power generator went off outside at around 5am

THE BEACH
>>The beach was very disappointing, It looked like a shipwreck. There were metal frames everywhere like skeletons on the beach, and there was barely any shade if you chose to sit on a sun longer, all of which had dirty cushions. The beach looked barren and unwelcoming.

THE FOOD
It was nothing like the food you get in a Turkish restaurant - but there was plenty of choice. The desserts are very sweet - I had one dessert that was even sweeter than balaclava - great if you have a sweet tooth, but don't dare ask for orange juice or apple juice - good gosh!!!!!!!!! The amount of sugar the add to the fruit juice is unprecedented - it's disgusting, I couldn't drink the stuff.

THOMAS COOK REP
>>Thomas Cook Rep didn't hang around for more than 30 mins - reception staff said he had gone and they were unable to confirm when he would be back again - a one hour slot would be more reasonable surely. It was also unclear whether the slot was a drop-in or and formal presentation with a time scale. Virgin and TUI usually state clearly if a formal presentation/talk is taking place, in addition to rep availability slots at the hotel.

The design of the hotel (shaped like an aeroplane) means you lose out on the sun at some point during the day - since the building blocks it.

POSITIVES

>>I was upgraded to a sea view room on arrival thanks to the nice receptionist who was very welcoming. This was the only welcoming experience I had at this hotel.
>>Lunch and dinner were the better meals of the day

Food is very delicious and theres alot of options!
BIG DRAWBACK this hotel has no AC not in lobby and not in the room!!!!!
It has some rubbish water cooling system , its very hot and unpleasant in the summer time at least.
Theres no 24 hour bar, they have late dinner on their food scheduel but its never opened.

Very suitable for families. There is a lot of variety of food. Purely. The staff is polite. Animators will entertain. The beach is great. Especially if you book a pavilion and lie there)

Super Hotel sehr freundliches Personal toller Strand super Essen vor allem die Vorspeisen.Wir kommen gerne wieder.

Im coming from Palestine and i loved here , the rooms , food , animation were great i really liked the all staff here , the service is perfect , show and live music were amazing, i will mantion this hotel to my all friends

Clean and friendly service. But the food is too bad

I stayed for a week with my parents and I did not get the money I paid for the paramount hotel, there were Arab tourists and everywhere in the noise of the noise of the night in the room where the children are talking and yelling at the hotel like a captain and a wandering hotel, but there are no workers, but the staff does not have a small amount of breakfast and every day the same the rooms are old and unclean and my dad is a sick patient.

Rooms are disgusting. Not even 1 star. Old, wornout, cold and ugly. Bathrooms full of mould.
No air condition.
How this can be called 5 star? It is a scam really. I am so disappointed with the lies that this is a good hotel.
The rooms and bathrooms are in unacceptable state.
Hotel is not good for Europeans. They are discriminated there.

Just wouldnt of classed it as a deluxe hotel everything was just basic furniture could do with being updated

Very nice hotel, well-kept area, extremely friendly staff.

The first room we made our entrance to the hotel bathroom was leaking water into the room. There was a certain smell of damp in the room. They say that when you refer to the empty room before the reception. When we insisted they put us in a more spacious room upstairs. The next day, an employee from the customer service received our complaint and welcomed us to the Poseidon Restaurant that evening. I would recommend it to anyone who enters the hotel for seafood. In short, they took our hearts. But the hotel is very poor in terms of animation and entertainment. They do not have an active night club. There was entertainment on Saturday night in the garden and frankly embarrassing.

Nevertheless, thanks for everything.

Should be urgently renovated. Food very good, but the opening times are not respected. One hour before the end is cleared and service is equal to 0. Wonderful Silence pool with 3 large whirlpools. Pool service at the pool is missing. Shows very good, entertainers are moderate, no interesting ideas, only standards such. B. Darts. Under minigolf the hotel understands turf with golf holes, so nothing for children, junior suites are all on the street, sleep impossible. Duplex rooms have sea views and are on the top floor. If the price is right, the Concorde is otherwise better Royal Holiday Palace, Stone Palace or Limak Lara.

Very nice and clean hotel but one thing bothered me and that was the attitude of the rabbits. The cage is far too small and they nibble on the wood already from boredom. Unfortunately, no real freewheel meadow. Would be nice if that would be changed.

The hotel facilities are great..but there was a major issue which is the AC brooked many times inside the room and every ware inside the building..I spent night with only working fans but without cold air..can you imagine that in end ofJune!! And the response to solve this issue was very bad and disappointing

Splendid hotel, entertainment and beautiful infrastructure! I recommend !

Great hotel, love the tame flamingos, you can hand feed them.

Service nice but low budget hotel should not go with great expectations

An excellent facility with everything. Endless thanks to the whole team who made great efforts to make us feel safe and peaceful as the family, and especially Ms. Dilber from the reception department.

This the best hotel in Tureky i ever seen wow wow wow

I have been here several times. And I like it very much again and again. Attentive staff, clean rooms, tasty food. Can really recommend the Concorde with a clear conscience. I look forward to the next time

The staff where very polite n the service was excellent would go there again

The hotel is very nice in general. The facilities are sufficient for everyone since it is located in a very large area. The necessary precautions against coronavirus have been taken and we are having a comfortable holiday. We recommend. Have a good holiday already.

I attended a meeting organization as an external guest.Reception and external security are not aware of each other.

Nice hotel food and drink above average for an all inclusive entertainment repetitive well located private beach bit dated very good staff difficult to make yourself understood short transfer from airport

Lovely hotel ,needs updating in places ,food great plenty to do in and out ,entertainment not bad only poor bit was the beach needs tlc

Everything was nice. We liked everything. Thank you very much

Good ratio price quality. The room it is big and clean, the food variety it is average but the food its tasty.

The WI-FI did not work and it was a real disaster. the food was perfect. If you can stay without internet it is good otherwise you will get crazy definitely

Very good conditions,clean rooms, the staff very friendly, and a lot of very good food

Everything is very good quality and service is very nice

Loved the place,staff were very helpful friendly recommed.

Great place everyone very helpful. Food always fresh and tasty. area beautiful

The staff seem too tired so the number of staff running was running too late so the number of times was perhaps not as well as for the winter period

Staff fine. Too bad for a 5 star resort that the air conditioning is turned off. Our daughter usually takes an afternoon nap in the room. This was certainly not an option because of the heat.

Had a relaxing vacation. Staff waiter super friendly. Hotel clean. Every day the minibar was refilled and the rooms were cleaned.
Beach clean. Pool as well.
The food in general was okay.
Ala Cart (Steak Restaurant, Dafne, Barbecue)
could be original. A steak is not a thin fillet.
Barbecue on the beach was the only food we really enjoyed. Lunch was good. Dinner varied but not 5 stars.
All in all it was good, but no wow.
You could go there every 2-3 years.

The wifi issue in the restaurant and the outdoor pool was very nice with everything except the feathered towels, the staff were very polite, the meals were lovely, the food everywhere.

Very nice and luxurious hotel:) quality of high-level services, large outdoor area full of greenery, super swimming pools for small children, for bigger children, especially for adults with whirlpools and together about 70m large pool

greeting ,

special thanks to the general manager
of Concorde resort .. and all of staff

they serve us as a perfect
really best hotel in Antalya

we are so happy here

thanks again
best regards

This is a nice resort but nevertheless several flaws are present and need to be addressed by the management.
We had a bad experience with one of the receptionists who decided to change the type of our booking because of a leakage problem (is this our fault?) And he was so rude in dealing with us.
For a five-star resort you'd expect a perfect room cleaning service which was not the case at this hotel. Same bad experience with the wifi which is completely unreliable.