Although we went in the winter season, everything ...

Although we went in the winter season, everything was good. The gentlemen who served in the restaurant and the staff of the snack bar were very interested .. the rooms are spacious, nice beds comfortable everywhere clean hygienic. The food is delicious, there is something negative I observed in the hotel that I am very surprised that I would like to appear as a person who has stayed in many hotels so far. This is the first time I encountered such a situation, the reception services are very bad, especially the ladies at the reception are very nervous (I could not see the name, there was no name card) receptionist female He spoke in a very ugly manner to a gentleman who came to me as a very ugly and despised, I felt very bad, it was very hurtful to behave in that way for the first time I encountered such a thing, I would like to convey this to the authorities through this reception. A welcome that never suits such a hotel and vision, remember that the staff is the face of your brand, and I say that the reception is not suitable for your image.
I'd give five stars but I'm missing one star from the reception