This is a nice resort but nevertheless several fla...

This is a nice resort but nevertheless several flaws are present and need to be addressed by the management.
We had a bad experience with one of the receptionists who decided to change the type of our booking because of a leakage problem (is this our fault?) And he was so rude in dealing with us.
For a five-star resort you'd expect a perfect room cleaning service which was not the case at this hotel. Same bad experience with the wifi which is completely unreliable.