CoCo Key Water Resort Reviews

For the orange and blue slide.. it s much faster than the videos I d seen. I was practically submerged under the water and where the tubes connect was ripping my back open. I had dark red marks on my back from it and was so dizzy and shaking from it. I was kind of sitting there just like when is this slide gonna end? I was on all the other slides except the red & white one since I didn t have another person and wasn t allowed to. My favorite was the yellow one with the raft, beside the red and white one. Love the last plunge at the end. Everything else was fine. Pools were awesome, people were nice, the buffet was small but good; arcade was also great. Waterpark was also very fun, clean rooms; very clean. No bugs or anything. However there was no microwave, even though it s in the amenities. The lifeguards were pretty nice except one at the pool where the waterfall is, believed a white male(?). We got in trouble for playing around in the water and someone was in trouble for putting their goggles on their head that covered their nose. Unsure about all that.. but I would definitely stay here again. Loved the heated pools but only worked at times. The hot tub burned me so I didn t go in there, way too hot. Pool locations were very nice and I liked the beautiful trees. Would give it a 4 1/2 star if I could.

Very clean, very comfy, and we'll worth the price I got the room for....

Room smells very damp and moldy...first day at water park.. my autistic daughter was being scolded by a staff life gaurd.. I went to the slide to explain how sorry I was for my daughters behavior( she was skipping other kid's in line).and explain her disability.... she looked me dead in the eyes.. gave me the most sour face and said "yeah.. I figured something was wrong with her.." today we were all kicked out of the water park because of bad weather.not their fault but very disappointing.none the less...went back to our rooms to find no running water and an ac that would blow hot air every 20 mins... slept all night in the heat... it really would be a nice experience if the hotel itselfs got its stuff together and hired more friendly understanding staff that knows how to deal with people with disabilities... not really worth all the hassles and to have and sit and cry on our first day of vacation because my daughter is not like everyone else was tottally a let down...

Briana and Jess really went above and beyond with their customer service. The room was great as well I felt that they truly cared about my comfort. They even suggested some places for me to visit while I was in the area. They really knew how to welcome a girl! I will definitely be coming back soon. Thanks guys for a job well done.

Beware super dirty found a German roaches toilet moldy a lot of hair in the bathtub the floor super dirty my feet became black in two second of walking barefoot the mattress were stain nasty I pay 289.00 for 2 night I will never come back

This is a great place for families to have a great time with the kids!!

Fun place to go for a mini weekend vacation with the kids

Water park was lots of fun. Plenty of room for all guests and the life guards were excellent.

This place is so much fun. Water slides and playgrou for all ages. Clean play areas and friendly staff.

P.S. the drinks were good!

Absolutely amazing. The prices for food and drink here are a bit steep. The house keeping maids are wonderful, excellent customer care. The water parks and pools are well kept and looked after. Lovely air conditioning. Just don't sit out in the sun too long, you might get burnt.

Water damage in room as well as not like the pic on the site ... I paid for king size bed I have a full size bed water park hot tub out of service very big inconvienve. Service overall sucks

New manager Michael and staff are extremely unorganized and unprofessionall. Seems like a bunch of kids on high school summer vacation running the place more concerned with playing amongst themselves then properly enforcing th posted rules

We stayed here for 3 nights. We had a great stay being we were only in the room to sleep. The rooms are ok, they definitely could use a renovation to update them as they are older and they do have a moldy smell but for the most part they were clean. The pool was nice and clean and the water park seemed like a great place for younger kids. Transportation to the parks is limited so we used either Uber or a taxi instead and got to and from faster than taking the bus.

The male lifeguards are very attentive and you can tell they genuinely care about the kids' safety. The ladies at check-in are not friendly nor professional but the maids are very nice! All in all it was a good trip and my daughter had a blast for her birthday.

Excellent service amenities and perfect water park for kids and families. Have everything around this place to breakfast, lunch, brunch, dinner or even adventure place.

AC didn't work, and toilet kept banging against the wall.

We stayed here 2 years ago for my daughters birthday and we had a great time... All except for the hot wings that werent to good... But these are all of our issues since we got here yesterday...

-It took us an hour and a half standing in a line in the lobby to get our room keys and wrist bands...
- Then they made us pay $89 for room fees and parking... That we were un aware of..
-Then we had to give up $50 towards deposit. (Which thats fine, thats what we paid before.)
- We find out later that the big slides at water park are closed.
- And we also found out later that we would have to pay 10-15 for a microwave for the room.( which it was included in our room on our last visit. )
I am very disappointed.

Room was a little stuffy at first since it's next to the indoor pool, but the A/C took care of that. Lot of great things to do and see like pool bar, arcade, mini shoppet, water park, regular pool, and food services. In addition its walking distance to all the great places on international dr.

We stayed this weekend and had the most amazing time! This was our first time ever and definitely won't be our last. Check in and out was fast and easy. Staff was amazing, professional and so helpful. The rooms we had were family connecting rooms and everything was clean!! We loved the water slides and even with my fear of heights, I went on them! Best one is the red and white one but our group which was 19 of us (different rooms) loved them all. We had to exit the water park due to tornado warnings but the staff kept everyone calm and it still was a great time! We will definitely be booking again! Thank you all who work there to make this place so awesome!

The only reason I gave this hotel a 2 stars is because their water park! Their rooms and hotel overall is extremely old and needs major work!! The first room I was in smelled of mildew and mold (I am allergic to mold) so I requested a new room they stated the hotel was full for the night and I would have to wait to the morning, so i then looked around the room to try to find the source and in the bathroom I discovered mold in the vents and the sprinkler was covered with mold, I then called them and told them I could not stay in this room because my chest was beginning to hurt, I was again told they have no other rooms, so I began to call other hotels near because I could not stay in a molded room especially with my kids, I told my husband what was going on he called up to the front desk per he works for hotels and saw their where available rooms, needless to say they moved me to another room which was a little better still old, the entire facility is old, mildewy and the beds have bed bugs, I would not recommend staying here especially with kids!!! Their water park is great!! That is the only reason they have 2 stars and the arcade was also nice!!! The staff are unhappy and you can tell in their service, they stated theirs a lot going on...stay at a nearby hotel and just buy admission to go to the water park!! I will be forwarding the pictures I sent to the health department!!

i love the place is soooooooooooooooooooooooooooooooooooooooo cool and fun waterpark I enjoy itit

Cool ... Just a little stuffy because you can not open the windows

This place was such a bad experience. When we checked in the first thing that greeted us were cockroaches in our room. Because of that they gave us free breakfast only to find a huge roach in front of the restaurant. The slides weren t working. Total waste!

The staff were very helpful and kind, but the room smelled like humidity, the beds were hard and uncomfortable, the room and bathroom didn't look clean and I had to disinfect the bathroom especially after I noticed a blood stain on the door. They are renovations going on. Our stay was not pleasing.i would not recommend this place.

I booked in this hotel but it was the worst times when wifi was very bad and when i needed the internet i had to go outside the room, i swear to you that i do not lie and moreover the door was unsafe and throughout my stay I was arguing with them on these things

Love this place! Good area and ambience. The water park is outstanding. The only issue is their Wi-Fi :(

The rooms were nice and the watetpark was really fun.

I didn t stay at this property. I rented a vehicle. The facility is inferior condition. No explanations on where to pick up car or drop off. To be frank, when I returned the car in the evening, I didn t feel safe. Too many people with alcohol, area trashed, tailgate parties... not good.

2.5 stars~~~ I was unable to get the half up there...

Not what I expected insofar as accommodations. Hotel was referred to us by a friend. I guess for an overnight stay, if you're just stopping but not for longer than that.
Was hoping for a little more of a deluxe stay. Kind of bare bones-
Was not thrilled with the location and the rooms were, eh, just okay.

I will say, ALL of the staff was very friendly and knowledgeable. Even housekeeping.
Kudos, because that's a big deal.

First and foremost I have to come and write a review about our stay this past weekend at coco key resort, due to the fact that they refuse to provide me with any email to bring to their attention all the things we went through as guests. Upon checking in the front desk was rude and not informative. They provided me with four water park passes but set my expectations for additional water park passes at one price and it being another. Checking into our room the room was dusty and the sheets were not clean. I immediately had to call room service for additional sheets which took forever. The bathroom did not have enough towels either had to call for that. The bath tub was not clean and there were no toileterres thank god I brought my own for me and my family. From staying there prior to this time the staff was rude, upon entering the water park I had to purchase additional tickets and was told one price but I was not wasting a small amount of money I had to purchase five additional passes, thank god one pool guy did help me and was nice to see that we had a big family and he helped me I think his name was Malcom. Upon the pool also the food was expensive I ordered pizza was double charged went back for a refund they said the manager had to approve it and was not available. The bar tender was overwhelmed and even stated he was frustrated and was alone and we had to wait very rudely. The trade winds restruants the plates were dirty and when asked for clean plates with five hungry children was told I had to wait, they were out of juice and the machine was broken. The breakfast seemed as if it was not cooked correctly , did I mention also the breakfast buffet was expensive over $70 just in breakfast! The pool indoor was dirty and the tables were dirty as well. There were bugs by the baby pool. Every time I had for help it seemed as if nobody had customer service. Upon returning to my room that evening house keeping never even came to clean our room. The beds that were promised did not even fit my family my poor husband had to sleep in the car , oh and parking it seems the whole orlando parks there. I was told the next day I could use the same Park wrist bands and went entering the water Park was spoken to rudely again and stated I had to purchase again additional passes just because I had checked out which I was misinformed. I was treated rudely and every time I had a question or concern I was pushed over by management from Roberto , luis to Gloria from the rude bartender that stated he hated his job named I think Pras , I kept telling my husband do these people think we are not wasting super money here wth! The dinner I send my two boys to buy two orders of chicken nuggets and again they charged them for three. I can go on and on and feel so bad because this was suppose to be a fun stress free stay for my husband and kids on spring break coming from Tampa! Horrible experience , rude staff, dirty staff and so sad a huge hotel on international drive would have this kind of stuff happen where tourists come from everywhere! What s more sad upon checking out I asked to speak to the manager at the front desk and this older heavy set Caucasian man stated right now there is no manager on staff and it is very busy with guests checking out , hands me a business card with no email to write my concerns to nor a phone number for a manager just a business card with there general phone number! I m so disgusted the agony we went through that I will never return and will rest assure this review goes viral !

Thank you
Christina checked in 3/17 to 3/18

We truly loved staying at this hotel!! The staff was very friendly and helpful! The water park in the hotel was AWESOME!!!!! we didn't have to go anywhere to find entertainment! We had a great time!! (: Will definitely stay again!

Horrible experience the dirty carpets the feet finished dirty the rooms smell of humidity ... I prefer to save and take my girls to a better place ... I do not recommend it is better to save

I had a pool side room. No microwave in room but it was a nice room.

The people at the reception who received us, really a disaster in attention, should give them education on how to treat the client.

Married Sale! You are required to pay water park fee, I got here and was obliged even without using to pay 288 dollars in fees, Even with the park under maintenance !!!!! It was more expensive than what I paid at the hotel! even saying they wouldn't use it they charged! In addition they charge 10 dollars a day by car, but I had already charged the fees so they didn't want to charge more. NEVER stay here! I returned all bracelets at checkout.

Horribleeeeee !!!! I do not recommend it, dirty, sloppy, unpleasant atmosphere, I had to rent and go to another hotel, it was a terrible choice.

This place was excellent for the short time that i visited. Beds wasnt all that great but dealt with it the best way possible

My family booked a 2 night stay with them. We got there at check in time and had to wait 1 and a half hours for our room. They said it took so long to get the room clean because they don't have "housekeeping", persay but someone that cleans the rooms, because of Covid. Well, they don't clean the floors!!!! Our feet got dirty just from walk back and forth to the bathroom. The next morning we went out on the town and came back around 4 pm. We were hoping to take showers, go in the pool and relax. Well, I called the front desk and asked why we didn't have fresh towels or any toilet paper left in the room. We were told that you have to call and ASK for it, it's not done otherwise. WHAT in the world???? I also didn't like the hours that the waterpark and arcade were open for a Saturday or Sunday night. We were there on a vacation.......not to feel like we were home. The website said there was a breakfast. NOPE!!!!! We just didn't enjoy it like we thought we would. They employees didn't look like they enjoyed their jobs or being there either. I felt awkward around them.

Water park and pool area is quite nice. The rooms are a bit dated and could use some work. Other than that is was really nice. Located right on International Drive and minutes from everything you need!

I loved this place. Just wished they didn't make you pay for parking.

You could add a few more games in the arcade and ditch the least popular ones

Great place to bring kids but not a resort for a couple without kids.

Great hotel, clean friendly amazing for kids have already booked for next year, wonderful water park

Dusty room, bedding wasnt changed just made each night. Found a cockroach in the shower.

the room smells like it hasn't been cleaned in a long time. spend a little bit more but look elsewhere!!!!

Great time ill be bak but no microwave i wanna see one wen i com bak in December plz

Great service!
Great team at breakfast Flori was the best amazing person that I ever met
My son loves water park super fun for kids.
Definitely we come back!

We were very excited to stay here! The rooms looked brightly colored and the water park looked fun from the pictures. We arrived at about 6:30 in the morning and they were able to get us checked into our room right away. Due to the unseasonably cool weather, the water park was closed our first 3 days. The regular pool was heated and opened daily. When the water park did open, it was operated in sections one hour at a time. The hotel offers shuttle service to Universal Studios. We found this to be extremely convenient. There are several morning shuttles to the park and even more returning to the hotel in the evening. Staff and shuttle employees were all fantastic. Very friendly and accommodating. The reason I gave only 3 stars is because the room had cockroaches! Since we didn't have money to book a different hotel we sucked it up.

When my wife walked into the first room she was given at midnight with three half sleeping children there was a dirty used coffee cup right on the counter. The furniture was warped and damaged by age and probably water. The place smelled heavily of mildew. There were hairs in the carpet. She stayed only out of necessity...too bad...it put a stain on what otherwise would have been a nice vacation.

The resort doesn't look much from the outside, but once you go in, it great. Great water park and game room . Tasty affordable all you can eat breakfast only $5 for kids, and kids 5 years old and younger are free. Located right in the heart and close vicinity of all the attractions. They have a cool 2 story McDonalds down the street with a video game room, nice play area, and some games on tablets at the tables. Staff were all very courteous.

3 free computers set up in lobby area, that you could print from if needed. Also they have a Dollar rent a car located in lobby of resort in the event you need to rent a car.

Checked out Gatorland, while I was there..very very nice.

Being a bus driver I took a summer camp there for a field trip. Was impressed by the way it was laid out. Part under a roof and part outside. Different areas for different ages of kids and us big kids. Can't wait to take my family there.

Room was nice and clean. Staff is very helpful and friendly. Kids had fun. Close walk to nice restaurants

Not bad but not good. The tiki bartender was always in good spirits and drinks were priced well.
When I got back from a 12 hour day out I found the door to my room left propped open. The pools were nice but so crowded with chaos is was far from relaxing. If it didn't cost an additional $32 + $10 for parking a day to use the amenities I may have given 4 stars.

Super good deal for the price! We love the water park and the slides, kids and adults had an amazing time. The bar by the pool had some good drinks. We all-you-can-eat breakfast (not included) offered some variety but the food was very average at best. We had vouchers for it, so we tried it, but it is not a breakfast I would pay for. The lifeguards are doing an excellent job, always up, walking around, checking the kids, I was impressed. Rooms have been renovated, but you can tell it's an old building. Rooms are okay. Friendly staff.

Good value water park excellent would be 4 stars but disappointing additional charges not told about when we booked

Water park is great. Spotty WiFi. Close to some shops and restaurants are not to far.

This hotel is dirty, they don't take care of the rooms, I found trashes under my bed, a broken lamp, dirty linen.

Really love everything about Coco key hotel and water resort. The kids had a blast everyday and it really close to a lot of Orlando attractions.... Will definitely be staying here again

Let me start out by saying that the facility staff was extremely friendly. I, however, think there is a management problem.

The rooms showed many signs of deferred maintenance. From no towels in the room at check-in, the running toilet, the non-working phone, to the "pre-locked" safe, we were late to start our vacation as we waited over 30 minutes for the safe to be opened (to store our valuables) and a new phone to be delivered to our room. I must say, however, that the staff member that came to help was apologetic and did his best to address the issue the best he could, by himself.

We stayed for a couple of nights, but the room cleaning consisted of merely changing one of the garbage cans and moving on. They didn't clean, vacuum, change towels, clean up old towels left on the floor, or make the beds.

The waterpark was fantastic, but didn't quite make up for the rest of the stay. My advice, is to stay at the hotel next door and stop at the water park between theme park visits!

Cant say how much of a disappointment this place was. Fore alarms going off all night. Dirty rooms. Severely outdated. Rude employees.

Very nice place for the kids and family!!! The water park is just amazing and the kids can slide as mani times as they want. Only thing its the rooms.. The light are not to bright and some times looks a little dark inside... Also the bathroom light.. the rest of the place its very nice..

The rooms are ok and big enough for 4 guests but smell like old socks, probably from getting wet from people coming in wet from the pool. The thing that brings this hotel above others is the water park. It has a couple of pools and a water park that the whole family would love. It also has an Arcade, s restaurant/pizzeria, tiki bars, store, and even a party salon. My family did enjoyed our stay in this hotel.

I loved the water park! They have water slides for small kids and also for bigger kids and adults. I only gave 3 stars because the rooms are not good quality and they have a lot of younger people who work there that are not kid friendly and rude! Our 1st room smelled like mold, so powerful we had to change rooms. 2nd room still had a small odor but it was bearable. Rooms are way too pricey for what your getting, I expected better quality rooms that smell good and clean.

Absolutely ridiculous. No wifi, no ESPN just an out dated hotel. How do you think anyone can stay with no TV and no Wi-Fi?

Although I would not call this a "resort" by any means, it was exactly what we were looking for and paid for. We were going to be in Orlando for a couple days with the kids and wanted to stay at a hotel that would entertain the kids without having to spend additional money. We were a little leery of staying here after reading all the mixed reviews, but decided to give it a shot. I'm glad we did!
We selected a king room with a pullout couch, crossing our fingers that the pullout wouldn't have springs sticking out of it. In fact, it was the most comfortable pullout I've ever seen! Instead of a flimsy mattress, it's constructed of 3 sections of almost memory foam that butt up against each other when laid flat. It was so comfy! Kids slept really well, which means we slept well, too.
Room was clean and nice. The carpet was the only thing I felt needed updating. Everything else was very decent, very much what I would expect for roughly $125 a night. I think it's worth mentioning we were in building six, which is configured as a hotel, versus most (if not all) of the other buildings which are configured as motels with outside access. I would assume in one of the motel rooms you would have a higher likelihood of finding bugs. Because of the easy access. And the fact that it's Florida.
As for the waterpark:
I wish it opened before 11am, which would have allowed us to enjoy it for an extra hour and a half before it started storming. I also think that they should reserve certain hours for hotel guests only, although I imagine that this would by default increase the price of the hotel rooms. But we were there right at 11 on a Thursday and it got crowded FAST. It's certainly not as big as Wet 'n Wild, but I thought it was a very good size for our kids (ages 6 and 8). Kids over 10/12 would probably get bored pretty quick. Mine would have been entertained for at least 4-5 hours. And probably several days.
I don't doubt the negative reviews, but our experience was great. I wasn't expecting an actual resort, I wasn't expecting a gigantic waterpark. I was expecting clean hotel rooms and a waterpark that would entertain my kids for a good chunk of time while we soaked up some rays and relaxed. I was very pleased.

Loved it room was good and plenty to do within walking distance didn't get a chance to use water park maybe next time