Citadel Azur Resort Review

Very very very bad service the hotel is very good building and good location but service and all stuff works is very bad and cold people and no have any solution for any small problem and I'm trying call for Recepion no body answer

In a word luxury, a beautiful hotel. Interestingly solved.

The place of his masterpiece. And the service is beyond excellent. And psychological relief. WTF Excellent Excellent Very Excellent

Super nice and good hotel with very high service level and really friendly staff. 1.9 km. long and clean beach with lots of reclining chairs right next to the beautiful house coral reef. 3 pools where 2 are heated in winter. The hotel has 5 dining places, 3 buffets and 2 all a carte as well as 4 bars in the evening and 7 bars a day. All inclusive is until 2 p.m. 02:00 at night for alcohol. Non-alcoholic drinks are available 24 hours a day which is super nice. You can always have something to eat at one of the eating places and the minibar is topped up every day with soda and water. Definitely a hotel I will be visiting again next year

Amazing, I loved it. Very nice place, wonderful views, extremely nice service... Just marvellous

Very nice staff, food is top (yes the tastes are different). If you come to the hotel should still be good on foot. Despite all the taxi which drives constantly you have to walk under one or the other stairs. Russian is an asset in this hotel, felt 70% Russians. But constantly changing evening program, the entertainers are always present and do a lot and are not intrusive. In the hotel there is an apothecary with a real pharmacist who also speaks and understands German. So next year we'll be back, definitely.

Great hotel, very clean and nice staff. Well maintained complex and all very hard-working, the food could still be worked ..

Great ... even the view, you wake up and looks at the palm trees and the sea. The room is very nice and big. The whole area is very nice Have not seen everything until the last day. Food and drinks also good. You will find something for every taste. My Roomboy (7036) Mohamed did a great job and always embellished my room. Come again

Unique in architecture and excellent in service. Real five stars

Standard holiday in Egypt with children, expected more

We rested during the quarantine period from August 9 to 23. two families with children 5 and 6 years old. The price has been reduced, and with it the quality. We are in Egypt for the 5th time, moderately fastidious, but also ordinary people.
Arrived at 22.00, so we settled immediately and next to friends, as requested. but the rooms did not suit us. Changed only the next day, and then barely, since most of the rooms are with twin beds, and we needed two rooms with one large bed and on the first floor, as small children, and the balconies have low railings on the second floors. In addition, all the furniture is stone, cabinets, beds - nothing moves. As a result, building 3, with access to the bass and at an equal distance from restaurants and the beach, was normal. The rooms are huge, tired, almost everyone has a sea view, everything worked, cleaning every day as usual, replenishing water and cola.
Wi-Fi throughout the territory, but barely pulls and crashes when moving, I regretted not having bought a local sim.
The distance is huge, the steps, ascents, descents - just like in a small town. I was not comfortable walking in the heat. In order to explore the entire territory to understand much better which beach or which bass - a week would not be enough for us for sure. The shuttle about which they write goes only to the buildings and to the reception. Neither the food court nor the sea can be reached on it. Yes, the views are gorgeous at every turn.
The beach line is huge, but for ordinary tourists and with children, you can swim in two places - the royal lagoon (far and small) and artificial lagoons in the marina - where sun loungers are always occupied, since there are very few of them there. Coral are needed everywhere. There are fish.
What I liked was the feeling of cleanliness and novelty in the toilets everywhere - I was really impressed - like in good ideal 5 *, also a good general feeling in the marina like in Malta) after dinner there is always a shadow, so it was pleasant to sit. Huge beautiful clean reception and lobby bar with better quality drinks.
I didn't like it: the quality of food is generally the same as everywhere in Egypt, if not lower, and all the time the same thing, in two weeks there were no shrimps, a couple of times there was little edible tuna and squid for 3 *, there were no watermelons, no dates once, in general, all the time there was something - then there weren't even cucumbers for two days, then the drinks end by the end of lunch - only cola.) there is no food on the beach - standard burgers / pizzas, food for lunch at a food court in a restaurant, where you need to dress and go on purpose. Ice cream is far away and only two hours from 15 to 17 (then they began to give from 13 when we left) and put it in mini thimbles of 19 grams. Bars often have small plastic cups, there was no tonic for drinks for a week, bartenders in 2 out of 3 cases pour with an undisguised favor, and, as usual, not full glasses (only we had a good bartender on the bass). Air conditioners barely worked everywhere in public places, unpleasant.
Animation in the evenings - there are standard dances in the amphitheater, there was a fire show in the marina twice - it was super, and we didn't go to any other dances. Also in the marina elsewhere on the street - disco almost every evening.
We went to Senzo mall on Uber ($ 2 one way), at the reception there is a taxi there - $ 20 there and back - naive Arabs)
I was poisoned with a temperature of 38, I went to the insurance company. Phones in the hotel did not work, I had to call from a Ukrainian mobile. They took, brought, gave pills, it took 1 day.
Sanitizers are hanging, warning signs are hanging - it's about the crown, I saw two sunbeds splashing twice) and that's it, but these things did not bother me.

Loved the place. The hotel itself is quite amazing having been built out of rock which took 14 years. Good service, clear water, tasty food with different options.

The hotel is beautiful and the location is extraordinarily beautiful! Very large beach space. Enough pools. Good food. The drink is weak and the internet is very bad!

We got to this hotel when there was quarantine in Egypt, so there was no animation, there was no volleyball, there were no animators, no entertainment, everything was closed, only the sea, the beach and the pool, we were bored. delivery of groceries we were told, and the choice is not great, breakfast is the same for 15 days. Many Arabs rest here. Little greenery, only palm trees and a couple of bushes with flowers. There are many cigarette butts, bottles on the beach, garbage also floats in the sea, and there is also a hotel at the bottom. The hotel is located 28 km from the city of Hurghada, and there are no shops nearby to buy something, you have to take a taxi and go to the city or to the supermarket (and this is -10 $ -20 $ from your pocket)
Pros: the rooms are large, with plasma and a terrace. The Internet pulls well almost everywhere, in the room too. There are fish, the underwater world is beautiful here. The bars are well served. There is no berth here, but there is a lagoon with a sandy entry into the sea (when a lot of people, then This is a splash pool). Nice pool with panoramic sea views.
Personally, we have no vivid impressions of this hotel!

My 4th time in Egypt, and by far the best hotel I stayed in. Huge rooms (all the same size), all with sea view (some rooms are further away from the restaurants, but closer to the beach). There are several restaurants at different times of the day (The Vienna Cafe had really great coffees, espressos) Evening program was great and very entertaining

Everything is really nice here ..
The people are nice and the view is breathtaking.
I can only recommend it

A very nice hotel complex. Quiet room. Very nice house reef with great snorkeling and diving opportunities. Relax, swim and enjoy. Food selection very good. We always had a very great waiter (Hussein Sayed). Absolutely nice and accommodating.
The beach here is also very beautiful. Several small bays and the beautifully designed port facility.
We will come back to you after Corona. Kind regards Carsten Renken

The + the hotel has a reception area, bar, disco and restaurants (breakfast, dinner) which overlooks a beautiful view of the sea and its port, which is bordered by a few shops, a restaurant for lunch, a theroom, from a beach marina with music and bar. This whole "noisy" area is located southwest of the complex, towards the amphitheater and in the direction of the wind. This attenuates the propagation of noise for customers who want peace of mind. The rooms are also very well dispersed, in several buildings, with lots of paths, stairs and ramps. I really liked the architecture and it is well thought out. The bedrooms are spacious with comfortable beds for adults. Room service is ok.
The 3 swimming pools (approx. 1.20m deep) are clean and surrounded by bars and towel service, as is the seafront. The beach has fixed parasols or gazebos, wooden deckchairs and windscreens. braided.
The beach and the port are bordered by magnificent corals and fish of a great variety of colors, really splendid. Ideal for snorkeling.

What I disliked The food is varied but has only one taste, it's a shame in a country like Egypt where spices should be in the spotlight. We were only able to book a restaurant for dinner (Italian) once and the quality was better without reaching peaks.
In the room The mini-bar in the room does not cool drinks but freezes them. The air conditioning works very well, but for the unaccustomed it is quite noisy. The electrical voltage in the room could not support our hair dryer and therefore the circuit breakers tripped every time.
The staff who walk along the beach to "offer" treatment services (pedicures, manicures, hairdressers, etc.) sometimes tend to insist a little too much. We wanted a "relaxed" vacation and this aspect bothered us a bit.
An effort could be made to accommodate French-speaking customers because the predominant "foreign" languages are English, German and Russian.

Overall we were pleased with our "all inclusive" stay and would like to point out that the majority of the staff were very pleasant and cheerful.

Very nice hotel. Helpful and friendly staff. Good diving base.

Very nice hotel nice service everything was very good

Very good hotel very spacious which sometimes a bit annoying can be. But otherwise tip attachment

Very good ambience upscale hotel area, spacious, large rooms and terrace, several pool areas. Nice beach (bathing shoes duty), great hotel-owned reef.

a very nice place to relax .... we are just the third time ....

Butifully located hotel with an amazin sea view!
Rooms are big and we'll designed with balcony or terrace. Food for lunch and dinner in the buffet restaurants is good, but no sea food (except fish) and not many fruits to choose from. We've tried Italian, Brazilian and Sea Food a la carte restaurants and they were decent, especially the Brazilian pleace! Panini bar is a nice touch for snacks during the day and the coffee shop is absolutely lovely with delicious drinks and mouthwatering cakes. Breakfast was average and only served in the main restaurant. Pool/beach bars are great, especially the one at the biggest pool with very friendly, hard working staff and very strong WiFi signal. A high disappointment was the fact that the water is being added to all wines to the point that it tastes like coloured, slightly vinegar-ish tap. I've been to more than ten hotels in Egypt before and never seen something like that! Also I found very strange that only about 10% of the rooms have double beds and all the best located ones are twins, where majority of staying guests are couples.

Great resort, but noisy traffic around room 3202 (vans) up to 1-2 AM, because it's near the parking, and at 7 AM stuff meeting with manager shouting 30 minutes on employees, so use the ear plugs!

Great, well-kept area with its own reef, which invites you to snorkel. Very nice, big and clean rooms. Attentive and friendly staff. Altogether absolutely recommendable. Small drawback is the food. The restaurants are all well maintained and they really try to offer a great variety of food. However, the quality of the food shows weaknesses. Likewise, it does not look very valuable to have cocktails served at the pool bar in paper cups. All in all, I would still give 4.5 stars.

The place is very nice and the staff are all respectful

Great stay out of season! A majestic hotel with huge indoor and outdoor spaces by the Red Sea with its large private beaches. Hotel located quite far from the center of Hurghada, so you have to take shuttles or taxis. You have a magnificent coral reef, ideal for admiring fish. There are small shops in the hotel, hookah bar and other bars all over the place.
Not really French speaking hotel.
Great places !!!!

Beautiful place for those who want to experience a completely peaceful holiday

Very sophisticated, but unfortunately is not welcome to the Egyptians, especially veiled. I am currently located in hotel and today I spoke to the reception canceled the rest of the booking for the next 3 days and expected response

Very quiet peaceful place !!!! Everything is super !!!

An Exciting place to have Fun and Enjoy, especially in Budda Budda Discotheque

Very nice hotel, and very large to get lost in it, very clean beautiful rooms, the beach below and the swimming pools, the meals are quite varied.

What a fantastic experience
Very clean, friendly and helpful staff, good spa and top service.

There were problems when checking into the hotel. Arrived at the hotel at 5 in the morning and was checked into the room only at 14.00
There are no beaches for normal swimming, sand is only on land, sharp karalls begin at the entrance to the water, there are many sea urchins right next to the shore, see photo, twice a day ebb and flow.
The rooms are dirty. are far from the reception, you have to take a hotel bus without windows and doors with wooden seats, or go 1-2 km. in order to have breakfast or dinner. You cannot dine in the main restaurant, you can only in others.
There are always a lot of people in restaurants, nowhere to sit. Not enough cutlery.
The hotel is located far from Hurghada, taking advantage of this the prices for goods in the shops at the hotel are 3-5 times overpriced.
The hotel is undergoing partial renovation.
DO NOT ADVISE THIS HOTEL TO ANYONE.
Especially with children if someone is traveling.
The hotel is a maximum of 4 stars.
I read good reviews and am surprised that there are even people who like this hotel.
The staff is friendly, but the rest is all terrible ... a good review can only be left by the person who has not really rested in good hotels. Or writes a good review for advertising.
I have an operator Te ... Tou ... I asked the guide to change this hotel to a more expensive one with a surcharge, but according to the guide, there are no places in one hotel.
He also asked me to change my room, there is nothing for a room in the third or second (first under repair) building either .... The rooms require repair ... the air conditioner is noisy, the plastic card that opens the lock in the room is constantly buggy (changed many times), the refrigerator in the room does not freeze, the drinks are warm.
And stuff like that. Free WI-FI only at the reception (very slow), in the lobby, and next to + -50 meters.
WI-FI in the room $ 7 per day. By the way, there is a beach with sand measuring 10 by 10 meters + - no more. always busy. (paddling pool).

We stayed at this hotel at the end of August 2019. It was an absolute dream. Our noble, huge room had a great balcony. From the bed we could see the sea directly. Only a few meters to the beach. Everywhere bars, restaurants and really nice staff. Everything was very modern and super clean. The food was really outstanding and there was something for everyone. In Hurghada, the locals refer to this hotel as "the best". A bus shuttle that runs every 10 minutes brings you from A to B. 3 great, clean pools and the in-house reef where you could snorkel rounded off this holiday.
BE CAREFUL when booking "snorkeling trips". Sometimes you are simply thrown out in the open sea and you are supposed to snorkel a good kilometer yourself. I panicked myself and in fact almost drowned. On some other tours we saw that they snorkeled with life jackets, which made perfect sense.
The tour into the desert was also really great and you got a lot for your money.
An overall perfect vacation and we will definitely be back.

burkini is not allowed there!!!
please have some respect to the Veiled women

Beautiful beach, but watch out for corals. The reason for only 4 stars is that they are doing in the restaurant rather than European arabic food, so the chips you just have pizza for lunch and have a special Italian restaurant to order.

A very wonderful hotel .. I lined up with a true tourist
For more success and success

A very nice hotel, highly recommended, but unfortunately very remote. Staff very friendly and preacptive, just great

Great hotel, stayed here for the second and certainly not the last time. Unique plant built from coral stone. Own marina, great service just completely satisfied.

Great location great service everything a bit bigger than usual food excellent

Accommodation diet cleanliness everything OK. All that is not sophisticated is entering the sea. Too bad entry into the sea as well as shallow water but otherwise well.

It is an enrichment for this hotel as well as the super nice facility. The dream for anyone who is vacationing in Egypt. The entire staff is very accommodating and friendly, they try every guest satisfied. We were there for a week, and we loved it. The only downside (therefore only 4 stars) is that you have to get up very early (latest 7:00 clock) to get to his favorite spot on the beach a beach chair, at all in the back area from house number 5. And another thing to us Did not like it, the room cleaning, it was very superficially cleaned. But the view from the room to the sea was breathtakingly beautiful. All in all a really nice big !!!! Hotel with a breathtaking Mediterranean landscape, and very many different restaurant with a really good meal !! - Perfect destination for a relaxing holiday in Egypt !!! THANK YOU for everything, dear Albatros Citadele team, and the successful birthday surprise. Last but not least, the coral reef is overwhelming, more beautiful than in the Maldives. We can say that, we already know a few islands - so take care that it has a very long time. "

Fantastic hotel nice service two pools with hot water. I was in January so it's good that the water was heated because the temperature to 24 degrees. Divine beach and lots of sunbeds. A beautiful reef by the beach is a must-see item.

Super nice hotel, very large and spacious. With a small port and 2-3 lagoons. Also great for snorkelling, has many different fish as well as beautiful many colored crabs on the rocks.
Rooms are also very large with a huge balcony (depends on the room), walk-in closet, large bathroom with shower with a view of the sea.
Food could be better, but the only drawback.
I can only recommend it

Actually , everything was amazing .. starting from the entrance of the hotel till the reception , room and the beach .
Mr mostafa and mr Ahmed on the reception were so kind and lovely , all the working staff .. everything was amazed and sure i will back soon to this fantastic hotel .. room 4112

Plenty of space, cute macabre, rich hotel. All Sea Views

I truly loved this place and i will visit it again, everything is perfect
Friendly Staff Especially Mr haitham adel and Mr ahmed elghonimy thanks alot

A decent option for relaxation (very large). 25 minutes drive to Hurghada.
There is a paid medical room at the hotel, be afraid of it, it is PAID, a visit - $ 100! (put a cotton wool at the nose when the blood went, the temperature and pressure were not measured)

Beautiful view of the sea from any location, including the bathroom.
Wonderful beach with coral reefs.
A huge well-groomed landscaped area, stylized citadel.
Impeccable service.
Food is quite varied.
Several restaurants a la carte (by appointment)
Evening program with live music.
Highly recommend to visit.

Very nice clean area. Well maintained, delicious food, great specialty restaurants. The first time here, gladly come again. Very nice and always hard-working staff. Animation very nice but not pushy. Massage and beauty salon recommended. Thanks to Ahmed our room boy for the great cleaning and to Zena for the great massages.

We (couple, 26) stayed at the Albatros Citadel Sahl Hasheesh for a week in March 2020!

The hotel shines with its unique architecture, which is staged by light effects, especially in the evening, you feel like you are in a castle. The beach and pools are nice. On the beach there are many smaller lagoons for swimming, behind them there are small reefs for snorkeling (bathing shoes recommended). The hotel is spacious and good for long walks. The rooms are nice and large, all have at least a partial sea view. There are several bars with music or sports broadcasts in the evening, as well as a shisha bar.

Criticisms:
- The staff is sometimes slow and unfriendly or only nice after tips. Especially at the reception you don't feel welcome right away. You can order a drink, by the time it comes you have already eaten - better get it yourself. The staff speak many languages!
- The food is mostly freshly prepared but with few changes. There is often the same thing in the evening and at noon. There are several fixed stations (e.g. pizza, spaghetti, egg station) where food is prepared on request. There are 2 restaurants (general & asia) that can be visited without reservation, 2 (Arabic & Italian) that can be visited with reservation and one (mediterran / asia) that can be visited for an extra charge. All of them are ok but taste pretty similar
- The drinks in the disco must be paid for.
- The evening shows in the amphitheater were mediocre. Mainly competitions between spectators. Sketch shows were rather embarrassing.

We cannot judge animation & spa, we did not take part. We can't judge the reef because it was too cold / windy to go snorkeling.