Childrens Medical Center Dallas Review

I have always had wonderful experiences at the Plano location. I am not impressed with downtown. We had to go there because they have a GI floor but when we get through with this, I think I will take my 16 year old to a regular hospital. We have been in the ER no less than 6 times in the last year. The last time we were in Plano the nurse started doing a mental health screen on my daughter. I explained that there is no need to screen because my daughted is under the cate of a counselor and a psychiatrist. They said I cpuld refuse and I did. Then we show up in Dallas and my daughter is in triage in terrible pain. Almost the first question out of the triage nurses mouth was, "Have you wanted to die in the last two weeks. I stopped her and told her it was a waste of time since my daughter has mental health professionals. She argued wirh me and emphasized "SAFETY" screening like I did not have my childs best interest at heart. I consider my childs privacy violated as well as my parental rights. The doctor made sure she asked all of those questions and more which I am sure was because of the nurses notes. I wonder...are these doctors or investigators? My child had a stomach ache, no bruising and she is almost grown. I have had to call CPS before and they consider am adeacent a low risk because they can call 911 or hit back. They have had to develop an alternative response because of the multitude of mandatory reporters. As a teacher and as a former state employee I know the rules. These people overstep their boundaries.

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My son just had surgery barely today 8/28/2017 and nurses, doctors, all the staff have been so helpful, courteous and very nice.......They come and check on ous every hour, especially the nurse Victoria Lee she has been wonderful by helping me out with my 19 month son...

The wait will obviously be a while! But nonetheless, the staff is A M A Z I N G.
Would definitely recommend coming here.

Great experience, excellent and very caring staff. Took excellent care of my daughter during her very bad illness. Thank you!

I only put this due to a visit I had with my daughter Saturday night I took her in with cough, congestion, greenish mucus and fever of 102.5 and was told she had flu like systems and pink eye and to let it run its course but something told me as a parent that something was wrong so I waited for monday to take her to her pediatrician and she came back positive for strep throat and pneumonia so I was really disappointed that the hospital didnt find anything wrong with her and she could have gotten really sick if if I hadn't got a a second opinion and she had no pink eye either

This hospital over charged me my portion of the deductible and I have been trying to get a refund since November. The insurance company finalized payment November 13th. It's February 23rd! The hospital says they have talk with insurance but insurance company says they havnt contacted them. I will never go back here. Cooks children's was amazing!!

My sister and her daughter continues to see the dr here

Worst experience medically I have ever had with my child!! I will never refer this hospital to anyone!!

We have a medically complicated child that was born with multiple anatomical anomalies. After receiving poor care in another location, we were able to change our insurance and receive treatment at Children's in Dallas. We found excellent doctors who actually listen to parents, do their homework on complicated cases, and respond to questions and concerns. Our experience with Children's has been nothing but positive, and our child has been able to be released from almost all specialist care. We are very grateful.

We have been fighting a infection on my son fingernail sents the end of may he was put on antibotics by his pediatrician which did NOT help and then put on a different antobotic which did not help well at this time i had brought him into childrens and they said he had mouth hand foot virus no antibotics got sent home with nothing keep getting worse brough him.back. he was then admitted and sent we have been admitted all i hear is that his finher is FINR ummm NO its not just cause it hasnt reached the blood stream yet doesnt mean that ita fine. Currently still inpatient the hand doctor makes me feel like i have NO say in my child's health.

For seriously ill or injured children there is no better hospital in the area than this one.

Parking is available right opposite to the front gate of the hospital, through the drop off or through main road.

Can be identified by a bright green LED strip on top of the building.

Even with the fast track in place it still takes 2 hours to get a medication prescribed. It's what you get from an outdated place.

This the 2nd time I've been here in 24 yrs. 1st was my son and now my granddaughter. Best place then, best place now.

Absolutely horrible hospital. The wait time is outrageous. I have Been in the ER going on 8 hours and STILL waiting. Yup, I m still waiting while I write this review. We ve had multiple people come in and ask the same questions, we ve repeated our story multiple times and still no resolution to my daughters issue. She has 2 of her feet extremely swollen, that hasn t gone done or shown any signs of improvement since we ve been here and my husband and I still do Not have an answer to what might be the problem. I fee Like the doctors and staff don t even know themselves. I rarely wrote reviews, if I could give 0 stars I would. To anyone out there who hasn t been to this hospital and is seeking ER assistances PLEASE LOOK ELSEWHERE.

he went on a Cancer check up we arrived around 11:15 am a indu guy took the truck my brother asked me if i should leave my wallet in the lock department i said YES! and when we got out my brother got his wallet back and the money wasn't there ($150.00 ) we where on our way walmart at that moment & Valet Parking stole my Little brothers money !!!

he is just a child why would they do that !!!!

While my daughter was in recovery on the 8th floor Cardiac, we had been requesting an echo since 11/3 afternoon when she was showing signs of respiratory deterioration through 11/4 post appendectomy. The Fellow MD Duran continually denied our request to check her pulmonary hypertension pressures by Echo as he was convinced it was Atelectasis (partial collapsed lung)...while never actually seeing my daughter and seeing how bad her breathing had become along with elevated heart rate, high respirations and destating into the 80s o2! It wasn t until I was at my wits end Monday morning at 6am when I told the Resident doctor that I had had it with the doctors being complacent and shooting down our concerns for hypertension. We know our child and her history of hypertension and they should have done an echo right away to rule it out!!! Dr Malik came and discussed with me why I was upset and I told her that they were complacent about our child who has had a history of pulmonary hypertension and due to her deteriorating respiratory condition, I demanded an echo ASAP! She said that they were going to do it right away but that she was of the same opinion as Duran that it was just Atelectasis and that the xrays were improving...then why was she continuing to deteriorate!...thus why we continued to beg for an echo!

They finally did the echo at 10:30am 11/5 and was told I should hear from the doctors in 30 minutes or so. They did not come in to give report until almost 2pm at which point the main doctor Malik notifies us that she did in fact have Pulmonary Hypertension and it was severe at the high 50% range!!!

This was a blatant misdiagnosis and is unacceptable because our child could have died from an imminent hypertension crisis if I had not lost it on them. The nurses all were wonderful and agreed that an echo should have already taken place! We never had any issues during her OHS in 10/2016 but this experience for her appendectomy was a nightmare and these doctors need a quality ego check to their God Complex and it needs to be common practice to perform an echo for complex Shone s kiddos with a history of PH after any procedure especially when symptomatic!!! Very disappointed in Dallas Children s!!!

Very bad service I definitely do not return to wait more than two hours to suppository for my baby and THE nurse never came back told me LA dr q my bb had the ear pierced and until now I have not come not recommending this very fatal hospital

THE Best Childrens Hospital in Dallas. The Staff and MD's do everything, anything to make life better for children. Its ALL about the children.

It is much better than before. They have treated me very much. All right

These lecturers and assistants give you good service is reliable

WORST HOSPITAL - AVOID!

We went to Plano location TWICE for SEVERE abdominal pain that has been going on near 3 months. They deemed it as constipation. Went to Dallas ER location a week later, and they admitted us for failure to thrive. Refused to run a CT scan even though my sister in law (who is also a ped doctor) told me we needed one ASAP. They were slow and uncaring. Not a single doctor or nurse showed any emotion to my child screaming and crying in pain. FINALLY got them to admit it wasn't constipation (this is almost 2 weeks later). We got discharged with NO RESOLUTION by an intern, and come to find out the GI doctor had wanted us transferred to Our Children's House since my CHILD HAD NOT EATEN IN 6 DAYS. Scans and bloodwork showed elevated WBC and PROMINENT LYMPH NODES. Which I guess is just fine? When we were discharged, they said it was functional abdominal pain, which he would grow out of. So basically, my child who won't eat, cries constantly, hardly moves....just needs to suck it up. Sent all the results to my sister in law who consulted with a ped oncologist and they said we should see an oncologist to RULE OUT LYMPHOMA. This place is a joke. The doctor's do not communicate. The nurses sit at the nurses station on their phones or on facebook or media sites on the computers. I walked up and overheard nurses talking badly about my son who "wouldn't *&%*ing calm down". Sorry my child is in pain? I will never come back to this place. EVER. I hope they get sued someday.

This hospital is amazing! I couldn't feel more comfortable with my son in anyone else's care than with Children's Hospital (Dallas or Plano). They were generous, ambitious, attentive, and informative. I would definitely recommend this hospital over any other hospital when it comes to child care! Thank you Children's from the Crosby family!

One of the worst Hospitals I have ever gone to. Their customer service is so bad! I do not recommend this Hospital to anyone

Rating for ER visit.
If you're between locations, drive to Plano's location. Plano's is always better.
Doctors have better bedside manners, patient and caring.
Dallas always shoves you into MULTIPLE waiting areas, that are too full.
MY SON (a toddler) HAD AN OPEN WOUND THAT NEED STITCHES BUT THEY KEPT HIM SITTING THERE WITH A PAPER TOWEL. "make him sit still and apply pressure."
It's like they don't know children at all. But ok, we waited for 2 hours before we left (UNSEEN at that).

While I was checking in a lady walked in upset because she was trying to see her grandson Bc apparently he was in an accident and died. She Spoke to the nurse attending me and they helped take her to her grandson. Well as soon as she walked away .. the nurse checking me in said aloud to the nurse she was training people are too much. I can t today. She s too much . NOT PROFESSIONAL AT ALL & EXTREMELY INAPPROPRIATE TO SAY. But they should not have people like her working there. I can t remember her name but it was where they ask for your information before sending you to the waiting room. The poor lady s grandson died ...

I m at the ER and the Nurses got the rooms mix up thinking that the a room was open for my daughter, then they put me on a different room, I been waiting almost 2 hours no one came finally I asked and they drop the ball they didn t even know that she was in a room waiting for a doctor . This is the worse experience How can this happen?

After the visit they took ownership of the mistake and they apologized I will give them a second chance.

The doctor knocked my phone over & it shattered the screen. He just said sorry...

Horrible. I have taken two of my children here, and they lie, lie, lie. They tell you what will happen and when and it NEVER happens when they say it will. Took my son in on a Wednesday December 2012 with an appendix 16x times the normal size. They said he would have surgery immediately, that night...then they said he would have it first thing the next morning. He didn't get it until 9:30 the next morning. We were fortunate it didn't rupture.

Took my daughter in 3 weeks ago for first onset seizure. She sat in bed in the ER for 3 hours, with no actual treatment. She was cold, and they couldn't even give her a blanket. The ER doctor was a total douchebag. Pretty sure he didn't believe she had a seizure. He "spoke with neurology" and we were told to follow up in the clinic. We were charged $3,500 for them doing absolutely nothing. On the way home, she had another seizure, and I took her right back. Same douchebag came and talked to me and said, "I am pretty sure they will say to follow up in the clinic, but I'll go talk to neurology again". Douchebag never came back. Nurse came in to tell me they would admit her and run some tests. They charged me ANOTHER $3,141.00 for ANOTHER ER visit. Douchebag's name is Dr. Cormack.

All of the nurses at this hospital have always been extremely nice and caring towards my children. I am not impressed with any of the doctors, as they don't seem to talk to each other, they don't follow up, and they keep you waiting for extended periods of time. Unfortunately, I live in Dallas County and this is where the ambulance takes my kids in emergencies.

Everyone there is so nice sweet and really care, Thank you so much .

We went there for the first time with our special needs child. Our pre Op appointment with Miss Bonita was wonderful. The Medical center is child friendly. Valet parking is great. The nurses are very professional and helpful.

Arrived at 9:00 pm because my daughter was having really bad stomach pains, vomiting and shortness of breath. The nurse who checked her in gave her Tylenol but even after 30 minutes she still had pain. Unfortunately no one ever called her in to see a doctor we were there for almost 4 hours. I asked the gentleman in the check in area that we had been there for 4 hours. He checks tells me you have only been here for 3 hours and 33 minutes we are just waiting for a room to open. So I guess in those 3 hours and 33 minutes there was never a room open for her. I left with my child with stomach pain because it might have taken another 3 hours and 33 minutes for a room to be available to her.

This time im here they were way faster and the dr and staff have been very polite and caring I hate posting bad reviews but if the problem gets addressed I am more then happy to change my opinion thankyou to the medical stafd here we are still here and will be here for a couple of weeks

The cardiac unit saved my sons life and the wonderful nurses taught me nursing skills so I am able to take care of him at home. He will be 4 this yr. Thanks to his surgeon and cardiologist.

The staff here is nice. The place is huge with many levels.

I went there for Monday Night Meyham on every summer where we had a social support group learn about social skills and making friends.

My daughter and I were in and out in less 1 hour. It was wonderful.

We have to visit here one or twice every month been going here for about 3 years, the Doctors and nurses are awesome they truly care about Children.

Friendly staff but been in the ER waiting room for over 3 hours and still waiting.

It depends who is working. Sometimes the people their are nice and other times they are mean and rude. I had a sick baby in my arms, and they were rude.

I was so excited to visit my bestfriend and then I m at the hospital all ready and they tell me I can t visit because I m not family. If it s a hospital shouldn t people who care about their loved ones be able to visit and see how they are? That s messed up

The Drs and Nurses are angels sent from heaven ... Really dedicated people I love this place I really do trust them with my child ...

Do not listen and just over look everything I told them took him here 3 times still nothing happen.

Very best place you can have your child treated! Nothing but the best doctors, and the most experienced staff in the field, I wouldn't take my children anywhere else. My son was recently admitted and we had to stay for about 2 weeks, I appreciate the knowledge, the cleanliness and professionalism, totally worth it!

They've taken such gold care of my daughter for many years!!

Rather than see my child for what he came in for (a skull fracture for which he had no symptoms, for which we were referred for a neuro consult by Presbyterian), the Children's medical staff did not perform ANY exams or scans for his condition; they only filed a report with CPS alleging physical abuse. After testing my toddler for drugs and taking x-rays looking for other signs of abuse (there were NONE), we then spent hours with NO care - through 3 different doctors shifts according to the nurses - and no food or even water offered for a toddler with a positive flu test because they were 'waiting for CPS' ... then more hours jumping through the hoops of CPS proving that he's a well-cared for, but very active, toddler learning to walk.

HORRIBLE experience!!! If you need ANY specialized care for your child, go to Cooks in Tarrant County - I found out after our one and only ever visit that the medical professionals I work with don't ever refer to Childrens because of their negative experiences with the medical staff there too.

Wait time is ridiculous. Been here for 4 hours and still waiting.

Horrible experience in the ER dept 6HR wait with no one available for you to ask questions according to the nurse that did come out only said to another family and I we are in the red zone where the sickest patients go which at this point seems like a joke.... then to top it off a mom asked for some help with her daughter that was vomiting medication wise understandably the nurse named Katie says she has to wait to be seen then goes back inside telling the rest of the staff I wouldn t go out there if I were y all seems a little heartless if you ask me

Brought my then 17 yr old to get an implant for bc. First appointment there were a lot of people waiting and we were seen pretty quickly. 2nd visit for a follow up was ridiculous. Why make people sit in a hot patient's room for over an hour? There were 3 people in the waiting area when we arrived. They had gone way before my daughter was seen. The follow up seemed kind of pointless because there were no issues with the implant and it stays in for 3 years. I drove over an hour away to come here and it was a waste of time and money.

I took my daughter there for high fever and trouble breathing and they only checked ears and throat. My daughter is five months and told me a 102 fever was normal. One week passed and she still was sick took her to medical city and they did a fabulous job. Turns out my daughter had a uti. So dissapointed at childrens.

I ve been here for 2 hours with my 6 Month Old baby and have yet be seen by a doctor. Why place a clinic call Fast Track and you have yet to call, but 2 people out of 15 patients?

They staff have taken very good care of my son every time we have been here. They're up to date on his conditions each time they talk to us.

Friendly staff. They took really good Care of my baby

I been a patient for 16 year because I had epilepsy in the past and they helped me a a lot now I don't suffer from that no more this is the best place that I been since day one they are good and nice and don't discriminate I'm Hispanic and they have treated my family so good I just love this hospital and I definitely recommend really helpful I'm still a patient and I love it I will recommend the fact that I got a brain surgery done at this hospital and it change me for good I just love it

The dr. S and staff are wonderful. Huge step up from the Plano location. Treated our sons condition with the utmost importance and care available. Thank you for your concerns

We've been coming here for 19 years. Best team of doctors. They communicate well with parents and kids...and each other. There's a train display for the kids (and everyone) to enjoy. Obviously handicapped friendly. You have to pay for parking. Use the garages. There's also Pokemon stops for those that play. Train stop in front of the hospital, too.

All of the staff is wonderful, and took great care of my child. 4 stars b/c some of the building is old, looks grimy and needs repairs, also rough experience with ER sending us home with a sick kids, just to call us back. We drive from Denton and pass up a few other options to come here. Very worth the drive

I took my daughter here for bloodwork. The staff was wonderful! They went out of the way to make her feel special. It was close to Easter and they gave her an Easter basket. It was her first Easter basket and she was thrilled! Everyone went above and beyond! The staff is very friendly and efficient. The hospital is clean and well decorated for children. I highly recommend this hospital.

Horrible...lack of communication, unprofessional personnel...

Horrible service!!! Will be seeking legal counseling, its appalling the way children and parents get treated. The process to check in takes way too long and it seems that the staff have no clue on what they are doing

Took my grandson with complaint of ear pain after a fall saw 2 PA pain increased after exam . Sent home on 2 antibiotics to the tune of$350. Saw his specialist 3days later no sign of having any infection of late.I am a pediatric nurse they were very rough with the exam

The staff was very rude especially the receptionists on the 12th floor PICU, both lady s had bad manners and responded to our questions rudely. Not professional and poor customer service.. Nursing staff is really good didn t have problem with them very helpful.

My daughter is supposed to be having surgery at this hospital tomorrow, and based on my experiences with staff so far I am seriously considering canceling her surgery.

It took two weeks to schedule the surgery with ME having to call to schedule because nobody called US and then having to contact our cardiologist to get notes from our daughter s most recent visit and have them faxed to Children s Dallas. The next phone call from this hospital was to attempt to collect payment for the surgery a phone call to our insurance company unveiled that no one had contacted them for a preauthorization, so how could the hospital be asking for money when they didn t even know how much we d owe???

Then we receive a phone call from pre-anesthesia to schedule a pre-op appointment which had already been scheduled with my daughter s pediatrician. The next phone call from pre-anesthesia clinic was a rude one, with Atta (not sure how to spell her name) pretty much insinuating that I am a liar.

At this point, I have ZERO confidence in the staff of this hospital and almost no confidence that my daughter s life will be in good hands.

My cousin went to Children's in October with seizures followed by severe abdominal pain. She was flown in to Children's and admitted to the epileptic ward. She seizures worsened, pain intensified and she eventually started having hallucinations. While this was going on, Dr Lorena Herbert and Elizabeth Byrne came into the room, and basically instructed us to "ignore" this and they would decrease because these were "non-epileptic seizures" and we should be glad it isn't Epilepsy because it is much worse. My 15 year old cousin was written off basically because these sort of seizures weren't "as bad". We told them the symptoms started after her menstrual cycle and also told them how severe her cycles were. They never acknowledged this! After she was discharged her symptoms only intensified. After being seen by a doctor in Tyler, she saw the symptoms and believed it to be "Acute Intermittent Porphyria" which is a crippling and painful, rare genetic disorder. This diagnosis is accurate. Turns out there is a link to menstrual cycles as hormones can cause the symptoms in women. The abdominal pain they IGNORED is a major side affect of AIP and the level of pain has been described as debilitating and excruciating. Even described as "not compatible for life"! and like a heated branding iron being stuck in the gut! For Children's to be a well known and respectable hospital you would think they would be more diligent and caring! They literally wrote her OFF just because her condition wasn't epilepsy and did NO further research! Lorena Herbert wouldn't know compassion and bed-side manners if it slapped her in the face!

Been waiting forever like straight 6 hours in the hospital seemed big hospital but not enough staff to look at the patients. Worst night ever.

Most of the staff here are wonderfully pleasant, they " get it " ya know, working with SICK CHILDREN and their heartbroken families, however, there are nurses Kayla & Beena, that act like they hate life and have literally NO patience for the people that they CLOCK IN TO HELP?? One would think that if you hated your job you'd find another? Do us all the favor. SO, a week after posting this review, I'm realizing it's worse than I thought, having to already deal with life-changing news for our child, we have to deal with a horrible system that makes it almost impossible just to get ahold of someone getting advice on how to help your child, which they stated in the hospital would be very easy? They also said that there would be 24-hour access to a whole team of individuals ranging from dieticians to nurses and even endocrinologists, the truth about it is EVERYTHING IS AUTOMATED!!! And when you finally get a human being they're normally short and rude, it's like they don't understand what you're going through, Ugh!! It really sucks to have a sick child and a BROKEN system like CHILDREN'S MEDICAL CENTER OF DALLAS!!!

Great hospital they save my daughter life. I can't Express really how to say thanks for everything. Great nurses and doctors.

I love it here! My kids do as well, they are very inviting

Go to Cook's instead. Not impressed with their staff and constantly getting unassuring diagnosis. Every time my nephew was seen there was a residential class present which makes you feel like your child is some kind of case study.

Was the best place for kids to if they are sick,they took care my baby and still are and doing a good job at it.

We went to the ER because my grandson back was hurting, he couldn't even walk. We should have left, when the person at registration ask "Do you think he making it up." They didn't even have a wheelchair. Left 5 hour later, with the same issue, we came in with. Only to tell me to give him ibuprofen. DON'T go to this hospital staff does not care and they are rude when you ask them for a wheelchair. Unbelievable!

Don t understand why some nurses decide to give attitude when you interrupt their conversation just to ask a question and they decide not to be of any help either... don t just get nurses that help patients but get ones who don t mind helping the patients family as well during their free time or gossip time

My daughter came here for appendicitis, after visiting another hospital that couldn't even find her inflamed appendix.
The ER staff was great. She was brought back and assessed immediately by both a nurse and an ER physician. IV was started while child specialists distracted her. Then, she was whisked to the ultrasound room. The sonographer was gentle, but efficient and professional.
Came right back to her room in the ER and we had a diagnosis 5 minutes later.
Floor nurses were kind and got us settled and medicated my daughter for pain.
Appendix was taken out the next morning and we were on our way home by noon. The RR nurses and surgeon gave us a TON of information. (More than we probably really needed- which is a great "problem" to have!)
We got a follow up phone call a few days later, checking up on my daughter's recovery.
Cannot brag on this hospital enough.

great place for the younger ones love and care and support

Super friendly. Very safe. Have come here for many things. Great hospital with awesome doctors.

Horrible ER management. I had to wait 4 hours to show my son' swollen eye with bleeding till I left the ER department without any help. My son had surgery in the morning and had to go the hospital urgent since the paper they gave us advised so.There was absolutely no triage to prioritize patients. Next day I went to family doctor while I get no post operation care from the hospital.

Surgeon was great. Nurses are the problem here. They don't care and let these babies cry and let alarms beep forever. Staff seems really unorganized. We definitely got better treatment at Medical City.

This place is a dump compared to the one in Plano. Dr looked at my kid 2 minutes before pushing us out into a waiting room for 45 minutes waiting for results. Told me to force my child to drink fluids with a syringe if he wouldn't on his own. Totally unhappy with our visit, everyone was in a rush and the building itself is old and patched up. I drove 45 minutes to avoid seeing Drs who wouldn't care about a sick 3 yr old but ended up with one anyways. We won't be returning to this hospital.

The worst experience of my life !!!!!! 8 hrs had us in emergencies without any response until we decided to leave on our own .... Nobody helps you nobody cares just spend it talking to each other and drinking coffee