Tonya McLouth

Review of Childrens Medical Center Dalla...

My daughter is supposed to be having surgery at th...

My daughter is supposed to be having surgery at this hospital tomorrow, and based on my experiences with staff so far I am seriously considering canceling her surgery.

It took two weeks to schedule the surgery with ME having to call to schedule because nobody called US and then having to contact our cardiologist to get notes from our daughter s most recent visit and have them faxed to Children s Dallas. The next phone call from this hospital was to attempt to collect payment for the surgery a phone call to our insurance company unveiled that no one had contacted them for a preauthorization, so how could the hospital be asking for money when they didn t even know how much we d owe???

Then we receive a phone call from pre-anesthesia to schedule a pre-op appointment which had already been scheduled with my daughter s pediatrician. The next phone call from pre-anesthesia clinic was a rude one, with Atta (not sure how to spell her name) pretty much insinuating that I am a liar.

At this point, I have ZERO confidence in the staff of this hospital and almost no confidence that my daughter s life will be in good hands.