Childrens Medical Center Dallas Review

Service is good but they cheat with billing, no matter what they quote you they will charge you more. They are not honest with their billing quotes, my Son had an MRI, I called them and asked them how much will be my portion, they said I need to pay $490, I asked them if they are sure about this amount they said yes, they contacted my insurance $490 is the amount I need to pay. After the procedure they billed the insurance around $8300 and wanted extra $200, $8300 for an MRI, complete rip-off.

I called their billing departed and asked why they charged me way over the amount they quoted, they took my phone number and said they will call back and explain but they never called.

Horrible experience, I was there for about 4 hours and being almost 10 PM he had not been attended yet. This place gets way to crowded and I think staff is too short, rather wait at home and try something else than wait so many hours at that hospital

No communication between nursing staff and parents.

Disappointed is the best word I suppose. My 16wk old was admitted via transfer from another ER earlier this week. He was extremely fussy, not eating, and dehydrated. They did labwork, an LP, and an ultrasound. He was on IV fluids, and began to slowly improve some. The staff was for the most part very kind, however I did overhear the doctors mention the word "neurotic" when discussing outside our room door. My baby began to eat some on his own, so we were discharged a little over 24 hours later with no specific diagnosis. Once home, he began to decline again. Stopped eating completely. I was able to get him in to see a Pediatric Infectious Disease Specialist at a local clinic the day after our discharge. It was there he was diagnosed with dehydration, a severe ear infection and pneumonia. Within hours of starting antibiotics and steroids, he began eating and feeling tremendously better. I am so relieved to finally have answers and to have him on the mend. Just highly disappointed that we didn't get these answers sooner when we were at Children's.

When I took my child to the ER with a broken arm, he was treated very well and I appreciated that. However, we live slightly above the poverty level and don't have access to affordable insurance. I applied for financial assistance and my experience from that point on was truly awful. Over the course of four months, I e-mailed, mailed and faxed my application to the office shown on the website and called multiple times and kept being told no one had received my application (which is mid-boggling) and then I was told that would not give me financial assistance because I could get it from the government (which is false because the government denied me assistance). As a privately run non-profit, they should not have policies regarding financial assistance that are solely based on what the government does (because that's just a hot mess). I will never go here again even when I'm able to get insurance. They should truly care about offering people financial assistance and have policies in line with that. But they don't.

Only reason im giving one star is tje lack of speed control in the parking garage. I felt like it was NASCAR was going on.. Please do something about this and about the rude person that answer the phone also...

Other than the toyko drift of a parking garage this hospital is great!!

Great hospital for children they take care of your personal needs.

Horrible experience ever I took my 3 month old baby with a respiratory infection waited for 3 hours and were never seen...seems like babies have to be almost dying so they can be seen by a doctor there

What I think is that they are a good hospital because I was shot in the head 4 years ago and they took very good care of me even tho u may not get to see the doctor as fast as u would like doesn t mean they don t care their is just a lot of people getting hurt sometimes and take into consideration that they all have family s too

This is the slowest hospital in Dallas.. I should have went to Parkland. Do not come here this emergency room has people waiting in the waiting room for 3 to 4 hours before they see your sick kids

FRAUD! FRAUD! FRAUD!

Excellent care for all of my children. No complaints whatsoever.
Where they fail is in their fraudulent and completely untransparent billing system.
If you go there because their ER is on your insurance plan as an in network provider not only will they NOT assign you a doctor who is ALSO in network but they won't even warn and disclose to you that you may wind up with an out of network doctor.
As a practical matter this means you will be 100% responsible for their OUTRAGEOUS $417 minimum charge (as of at least 2012) for a doctor their to even look at you for 1 minute!
On 3 of 4 visits in 2012 their doctors billed $417 and my insurance company reduced to and paid only $73 - all the rest was adjusted downward as being not allowable and exceeding that which is reasonable and customary. On one visit they billed the $417 minimum plus another $25 for something ($442 total) and never filed with my insurance.
Almost 4 years later my first notification of that OVERINFLATED bill was when it popped up on my - THEN PRISTINE - credit report!
Apparently their doctors bill separately and the billing service for them dropped the ball and never submitted the bill to be paid to the insurance company - Blue Cross Blue Shield of Texas - and when they finally discovered that fact they just charged off and sold the debt to a collection agency that is now trying to blackmail and extort me to pay the FULL NON-DISCOUNTED ABSURDLY OVER INFLATED ORIGINAL BILLED AMOUNT and TRYING TO DESTROY MY CREDIT!
The hospital is taking NO RESPINSIBILITY for these abhorrent billing and collection practices. Numerous attempts thus far have gotten no resolution nor admission of any wrongdoing. Those in charge of their care take good care of the kids but those in charge of the money have no ethics and employ tactics that in any other industry would not only be illegal but in all other industries would be considered unethical, despicable, unduly burdensome, taking advantage of those that can least afford it, and downright deceptive. There is no excuse for failing to disclose to someone who came there because the hospital was in network that their ER physician would not be covered OR that if not, to adjust the bill to what the insurance company would have paid for the same procedure.

Now after the above was resolved IN MY FAVOR - ANOTHER 5.75 year old bill for $150 has surfaced and these scumbags are threatening to ruin my credit AGAIN!!!!

Arrived at 11:30pm. Child having breathing problems due to major congestion, a wet cough that is getting worse and reason is unknown. At 3:20am we were called to the back, they took his vitals and sent back to the waiting room, 3:40am we get called back again for a room. It is now 4:41am we have YET to be seen by a doctor. During our wait in the waiting room, we you tubed some things to do. We treated our child there in the hospital waiting room. We finally decided to leave because our normal pediatric clinic opens at 6am. 1 doctor is working. There are 15 to 20 kids waiting that are I'll and need help. Clearly this Hospitals intent is not to treat children at during these times of need.

Brought my son to Children's ER Check in at 1:20am I asked a nurse how much longer will it take for them to call me at 3:45pm she claim to not know since she had just clocked in 20mintues ago. She didn't ask my sons name she actually gave me an attitude. 4:40 am I asked again and she said she was going to start calling patient in again that she was going based of the wait time a lady had just got there 2hours ago and they called her in at 5:50am . Basically when my son got checked in the brought me to the wrong side of the clinic. Let me mention this is not the first time they do this I brought my son in the winter for severe wheezing same thing waited a long time until wait 5 hours so they can tell me o sorry we put you in the wrong area. I will not be returning to this hospital I will be switching even if I have to drive 30 mintues

Wish there was a 0 star rating I could do. An absolute nightmare to deal with, we've been trying to get our son admitted for over two months now. After many faxes, email exchanges, sitting on hold for 30 - 60 minutes at a time, we keep dealing with people that just don't care, don't call back, and keep asking for something new every time. Two months later, we are no closer than when we started. We are done, and so is our pediatrician's office.

I absolutely love this hospital. The staff are all so sweet and attentive, I can't imagine how all these awful reviews came to be. never had a bad experience here, they are always punctual and polite, I feel that the nurses really listen to me and my concerns and are ready to answer any questions that I have, and if they can't answer them, they actively find someone who can. I love this hospital. Love love love.

We are from out of town and an unfortunate event happened and my 1 year old son was brought here by ambulance. We had to wait for awhile before he was able to go back because of how busy it is. Luckily nothing happened until we got back there. But once we go back the staff was amazing. They had to rush my son to a critical room. They took great care of him and also did a great job of trying to calm me down as well. Once he was ok we got into another room for a few hours where we spoke with multiple team members. They were explaining everything to us and very informative. We got moved to a final room for the night for observation. The staff was very understanding of the traumatic situation we were in and were so helpful. Everyone kept asking if we (parents) needed anything and they were always checking to make sure my son was ok. I felt like he was in the best hands he could have been in. Nobody wants their child to have to be in a hospital but out of all places I am happy that he ended up here. Incredible hospital with incredible staff.

My daughter was admitted to Children's Medical Center Dallas Texas on 9/24/20. She was admitted with severe weakness, inability to ambulate on her own, difficulties with speech and severe pain in the her extremities. My daughter had received a diagnosis of Rhabdomyolysis on 8/20/20 and then Covid 19 on 8/25/20, she had started to get better but on the week of 9/21/20 began to decline. When admitted on 9/24/20 she was examined by a resident whom almost immediately, without the benefit of a full and proper work up, diagnosed my daughter as psychosomatic. Dr. Hainlen, being the attending neurologist, consulted on 9/25/20. She never once did a physical exam on her, she never once witnessed a physical exam of her and never even spoke directly to her. On Dr. Hainlens advice any further workup and testing on my daughter was denied. Dr. Hainlens exact words to me on 9/25/20, again without the benefit of her own physical exam, were "She's psychosomatic. I know the type. I've seen this hundreds of times in these overachieving, attention seeking types". The attending pediatrician denied any further work up on her orders, stating she was the specialist and he was inclined to agree with her because she was the specialist. When I asked Dr. Hainlen how many post covid patients she had treated that were psychosomatic, she answered "none". When I asked how many post covid patients period she had treated she again stated "none". When I tried to share with her an article our primary care physician sent urging further medical work up Dr. Hainlen scoffed. When I begged and advocated for further work up for my daughter Dr. Hainlen refused, when the speech therapist that consulted my daughter while at Children's tried to advise Dr. Hainlen that she had seen such presentations in post covid syndrome patients at other facilities Dr. Hainlen stopped her with the words "I've made my diagnosis". She was negligent not only in her lack of physical exam but also in her lack of ongoing care and refusal to do a proper and full work up. After returning home on 9/26/20 my daughter continued to decline and on 9/30/20 she was admitted to Medical City Children's hospital where she stayed until 10/7/20 and received excellent care along with a full work up that included MRI's of the brain, brain stem and full spine as well as a lumbar puncture which relieved cerebrospinal fluid pressure. Unfortunately due to the prolonged time without proper treatment and diagnosis the post covid immune disorder caused damage not only to her autonomic nervous system but also to her cardiovascular system as well. Dr. Hainlen refused my daughter proper care, refused her proper pain management and even gave me literature that stated I should ignore my daughters symptoms and cries of pain that to acknowledge would be feeding into her psychosomatic disorder. I am thankful that we have excellent primary care support, that our primary physician advised us to seek emergent care and a secondary opinion from another facility. I can only imaging the condition my child would be in now had we trusted Dr. Hainlens diagnosis and ignored her symptoms. As it is my daughter is now on four medications two for her POTS cardiac syndrome alone and the other for ongoing nerve pain. Dr. Hainlen was negligent and at the very least should have to answer for her lack of proper physical exam and work up to the medical board, she needs further education on these new and worsening conditions related to COVID 19. I would hate for any other child to have to go through what mine has.

No one ever wants to take their child to the ER. My husband is a Surgeon & I m a nurse so we have high standards and know what good quality care looks like. We appreciated all the staff here from the minute we walked in and were greeted, and especially the ER staff (nurses, physicians, and child life specialist). They were very patient and knowledgeable, and also kept up informed with their plan of action. They were so good with our son under a time of pain and stress for him. We are new to Texas, but not new to the healthcare system. So it was comforting to know we have a place we can go and trust to receive good quality care.

The staff is friendly and helpful! My son has received the greatest care in the 3 months he has been a patient here.

they really do care for their patients and the families. Great people who take care of the kids!

We were in the ER this particular even I g for 4 hours and still had hour to go before we could. So we left!

Nursing staff needs work, should really consider improving your hiring department

Excellent Service and great people from entrance to the dr's offices.

Usually I have an ok experience here.. I m currently in the ER STILL WAITING with a child that needs and MRI been here since 6:10 p.m we have sat here in the room for 5 hrs and only his vitals being checked and resident doing a muscle relax exam smh. No testing no UA NO ATTENDING here to keep me posted. It s a school night and we are still waiting NOTHING HAD BEEN DONE they are walking by talking a giggling about food.

I HATE this hospital the staff here are slow. I went to bring my 6 week old baby because he was having breething problems. We waited for 4hrs for nothing. Same with my oldest son everytime I'd bring him they'd do nothing but send us home everytime. We had to go to a totally different hospital to finally get help. Staff acts as if they dont know what they're doing. This doesn't even deserve one star.

Fantastic skill and attention to the needs of the patients. Long waits in the waiting room, but what can you expect with everyone wanting and needing the exceptional treatment they give. Just be patient and know that they will take good care of your kids.

I had to take my several disabled daughter to see the physical med an the doc she had for the last 5yes retired the new nurse an doc were rude an called cps because she was under weight in there eyes but she always have.. So now I have a cps an I had to prove where they lied in there comments to cps

My granddaughter has been here almost 4 months now she got a new the sergeants are wonderful we are getting out in a few days she has never been home great Drs caring nurses everyone feels like family

I love the care that my children have received at children's.

My daughter die there, they took forever to diagnose her, until I suggested HLH,
The hlh was not treated until I demanded the protocol but it was too late the disease had done too much damage. I never forgive myself for not taking her to Houston I should have listened to myself they literally stop me from leaving the day I want it to take her to Houston.

If you have lost a child here please join my group on Facebook "mothers who have lost a child at Dallas childrens hospital" for support and sharing stories.

Emma Abigail Llamas 9/1/2009 - 11/27/2018

My nephew Dalton had surgery here and the Dr's, Nurses, Cleaning Staff,and the Whole Staff at the Children's hospital in Dallas are Awesome. We love each and everyone of them. Thank God for people who really cares.

Only giving a one because I can't give a Zero. This is the second time I come have to wait fo hours. I have seen people come in after me already called in. Mind you a year ago I came here due to my daughter's heart. My daughter had to have a heart monitor was told if it happens again to.xome back. Here I am and no one has called her or checked on her. The reviews are bad and should of known I have insurance and I am waiting in this loud waiting room while my daughter is feeling her heart beat out of her chest. If something happens to her I will be contacting lawyers. In previous post from someone else their baby died while waiting. SMH this is ridiculous on so many levels.

20 month old went by ambulance to Children's ER for slipping and falling on tile and blacking out momentarily. We were stuck in a room and not attended to for quite awhile. Nurse finally apologized no one had taken vitals. I said we came by ambulance i expected quicker service. Then she gave overdose of 10 ml of Motrin to child when she needed only 5ml and I confronted her that was not correct but she gave it to child anyway. I confronted doctor and they said that was wrong but computer wouldn't let them give too much. I said i saw the syringe I know what was given. They denied the whole thing . Luckily CT scan showed child was fine and she survived overdose , but still angry they didn't check child's wristband....just shoved wrong meds at her. Also have gave us wrong checkout paperwork for another child in ER. This is my 2nd bad experience at this hospital ER.

Poor service I have take my year old this morning he was complaining about ear pain they didn't treated him it was super slow the staff was very busy talking

Went to the ER. It was about 18 minutes from getting out of our car before we went through triage, through waiting, and into a room before we saw Dr Yu. I actually commented "wow, that was FAST" when he walked in. 5 hours later we had done an ultrasound, xray, blood work, and had a referral to see someone in the Texas Childrens Musculoskeletal Tumor Program. Nurse Katherine was absolutely amazing. My 2 year old LOVED her!! Thank yall for EVERYTHING!!! We fought for 2 years to get Coop a diagnosis, and did more here in 5 hours than the 2 years we spent bouncing around. Absolutely mind blowing.

Child was seen in the ER...great staff all the way around! Seen in the clinic, again, great staff!! However, only giving 4 stars for the cost. Cost for the single view xray in the clinic ($626) was more than the ER visit one($512), and when called to inquire about it, was told "not sure why."

Disappointing experience! Time wasters.. the scheduler focus more on payment, insurance details but not on the requested doctor details. Upon arrival you will hear the surprise saying that the requested doctor is not available.. surprisingly no manager to talk to for this hospital.

Additionally, the billing is a scam. They charge for the services which were not provided as well. When I call the billing department , they say manager had to review and they transfer the call which will not be picked. Just for entering the hospital you will end up paying hospital services on top of doctors visit. Stay away from this hospital, they rob you with their shabby service. They don't deserve even a single star.

GENECIS program is the best. The Doctors, therapists, clinic staff, etc. are wonderful.

my step daughter has to go there to see a GI specialist now mind you these doctors know we are not from the Dallas area but there is no one in my area that specializes in pediatric in my area, she was diagnosed with
gastoris, they ran a scope down her belly and said that they found a bunch of white blood cells with is usually caused my being allergic to something so we were finally able to get her In to a allergist and now she is now on 10 different meds a day and still in constant pain with the pain being so bad on certain days she can't even eat. she is 15. these doctors need to get it together figure out on what is really going on. she is a growing child and should not be in pain like this all the time on april 4th 2019 we get a call from the children's hospital saying they will no longer be accepting my kids insurance that yall did not renew your contract with them so when I talked to one your front desk people she read me off all plans and its every plan that Medicaid has. I'm like wow!! tall think yall doing that is just going to stop my kids health issues and it's not. I'm not so sure what other parents are going to do with their kids that have worse health conditions then my kids. and to think all this time we have been coming here and driving more then two hours for my kids to see a specialist all because there are no doctors in my area with my kids health issues that specializes in pediatric. just like every damn business just out for the green and cold care less that people's kids get the care they need.

I do not recommend it my daughter arrived with a lot of coughing and it was difficult for her to breathe, they just cleaned her nose in a bad way that even my daughter bled apart all the children with therapies and my daughter there coughing and coughing It took me a long time to go home and my daughter even vomited from her cough as they could not give her anything I gave me a prescription to relieve her cough

I am a new employee at Children's and I must say they have their stuff together the people are what makes this place so awesome they all work together to strive to attain the mission statement of making life better for children glad to be a part of this great organization

The staff is amazing no doubt..HOWEVER the wait in ER is far tooooooo long rather its night or day be prepared to cancel everything you had planned I couldn't even try to get up this morning to go to work not to mention my daughter was never seen thank God her pediatrician is open on Saturdays cause i could not go sit at Children's today

Everyone needs to have the same list when calling for people. I been here since 12 with my child. Now it's after 6:00a.m.. We have been skipped and all.

I love this hospital. This is the only place I ll ever bring my baby. Doctors and nurses are so considerate even of the tired sleepy parents.

Love this place it is so good with the kids and all their needs.

I went to the Hospital October 23 for my son Noe, he had a fever for approximately 2 weeks that kept coming and leaving due to the fever kept coming back , I thought maby he had a infection, due to his insurance I pay personally just recently expired due to loss of job I could only afford taking him to the ER, knowing it would be more expensive but at least I can do payment arrangements, I have never had an experience the way I did, I have always been treated with kindness, However my parenting was questioned and judged in a horrible way. Okay so the doctor came in and said what s the emergency, I advise he has has been having a fever that keeps coming and leaving she asked and you haven t taking him to his physician i attempted to explain how the fever would leave for days, she looked and said that s a problem you haven t taking him to a physician, I had a blank stare I couldn t believe what I was hearing then she continued to state well you know you are going to have to pay here right . I still couldn t believe what I was hearing I felt judged, she assumed I wanted a free ride, of course I m responsible for his visit , I think your doctors need to focus on what s important than leture of my parenting and assume I m not going to pay! That was a sad day for me and very disappointing to say the lease.

This place is absolutely ridiculous!! Four hour wait at the emergency room, just to get called to a room to wait another three hours! I will Never come here again. Its dirty, and gross. Smells like a dirty dog, that got wet, and mold started to grow from it, in the middle of the summer. Just despicable. Don't come here. Ever.

My twin boys were 12 wks early and they took very good care of them ! Made me feel comfortable too ...
Treated my kids great

Lousy service take my child with high temperature and very bad flu fuy Emergency afternoon there like 5 hours and q do not give him anything yq so I can bring him to home back does not cater well all q people were there complained of the same q not grab anything with the bad very bad pesimo patients

very bad hospital attention is bad nothing professional people die and don't care

They are genuinely concerned with your child's well being.

I love children's hospital me and the hospital take good care of my son peanut.

This is a good hospital. Even though the wait is long, they will treat your child well and make them feel comfortable. Plus they entertain with popcorn and pets. Free movies to those who have to stay over night! I cant complain

I am extremely disappointed with the current rules of separating the children from their parents. Requiring only one parent with a child at a time because of a virus is not acceptable. It is not acceptable at any point! I do not care if this policy if coming from higher up management or the CDC. If you are enforcing it, you are just as responsible.

I have missed valuable information from not being with my daughter and wife. The blame is squarely placed on all persons allowing this policy to continue. There have been key items in conversations about my daughter s health with the doctors that I have not been allowed to hear. Making my wife, who is not a doctor, relay medical information to me while trying to deal with the emotional impact of that conversation is a failure of the medical professionals, health administration and agencies involved with this policy.

I have been trying to schedule my son to be seen by pediatric gastro for over 4 months. It Maribel refuses to make an ap for me we moved from another state and insist that they need the doctors notes and information before making an apt they have claimed to have sent them and also the doctor that he sees here and has established care with was the one that sent referral back in December Jan and still she keeps giving me a hard time meanwhile my son counties to have severe stomach pain heartburn vomits coughs and high liver elevated enzymes complete negligence from this office part to refuse to even set up an apt for my son! I think I will sue them if something worse happens to him at this point I will have to see if there is other children s hospitals in the area

My son came here 3 times over 10days. Each time they missed a broken neck never following NEXUS protocol for a cervical spine injury which includes a cervical collar and xrays followed by MRI or CT.
On day 9 I demanded they test my son and still they refused. They are inexperienced residents fyi, students practicing.
The young gal Dr finally got her supervisory doctor. The supervisor took 2 seconds before she ordered a CT stat.
Oops though, they attempted to sedate my son on 3 attempts and were not successful /incompetent. Not via nasal fentanyl nor by IV.
They could not get it done. So they said anesthesia is gone Home ( at a level 1 trauma center).. we will have to admit your son and try again tomorrow. Gone?
They then mistakenly admitted us to nephrology the kidney unit by mistake. Not neurology. Sounds similar right... So we were followed by a kidney doctor. They finally on day 9 ,visit 3 , place a cervical collar.
Pathetic ER full of young 20 something's playing doctor to get through residency.
Please try Cooks over this place or Baylor. My son turned out to have torn c1c2 ligaments and a cracked c2 bone. Oh they dropped the 18k in bills for the multiple visit missed diagnosis..despite me bringing my 4 yo there 3 times and abnormal xrays we were sent home. Maybe it was bc we had no insurance and when I brought that up is when they finally did something. Only God saved my son...Trust your gut mom's no matter what the inexperienced doctors say!
Kelley Rogers RN

Went to emergency for my Daughter for simple cough and cold, got an estimate of $460 after insurance. When bills came in, it was $1440 for emergency room which they do not want to explain. What is the emergency room, there is no explanation? Pathetic service.

Been going here since i was born. Best hospital ive ever been to, i have a blood disortor and theyve been the best supports i could ask for!<3

I just went on the 1/2/13 day and the poorly faced nurses pity me, I took my 17-month-old daughter with a fever of 103. and hours passed and they had no time to take care of me and also dirty.

It is a very good place because the nurses are friendly and know how to treat patients very well Thank you very much for all Childrens hospital

Dr. Troendle was a great doctor. However, dealing with billing and calling the nurse station is an absolutely nightmare. They hardly ever call back, cancel medicine prescription without any reason or calling to let you know, say they will send a message to the nurse to call back and never do so, bill insurance one payment and then somehow remove the insurance off the account and send you to collections and have no answers to why. I would not recommend the children s hospital to anyone. Save the headache and find a different place.

We like other families went through a hardship COVID . My wife called the F/A department to see if we could apply for a hardship assistance . The lady Misty Tafoya was AMAZING . We ve been working in my daughters account for months getting the run around and finally got her on the phone . She made sure the process was as easy as possible . She treated us like any other patients parent very respect and made us feel like we mattered . Misty deserve the best recognition possible . This world needs more Misty s she s Amazing at what she does and we hope more people can get in touch with her to help with any of their hardships. Hands down best experience.

Was here yesterday bad service came back today still bad service my poor baby is having really bad abdominal pain and they do it's give him Motrin or Tylenol like that's gonna help him with the time he is feeling.

I personally got sent here for breathing problems and vomiting and I waited for so long and was sent home on three ibuprofen pills. The staff wasn't helpful at all

I have been trying to schedule an appointment for my daughter with the Pediatric Endocrinology department for three weeks. My insurance company has sent authorizations 4 times now. Who ever is scheduling appointments has not a clue as how to do there job. She obviously needs to be retrained or fired. This is no joke some children have serious issues and need care ASAP.

Boxing day, kid is down with severe flu... went to this ER first time, very Impressed. Came 6 pm and left at 9 pm.
All the staff is wonderful... smiling and helpful. I am very grateful to all of them for making our visit less stressful and long. Everything was done timely and we could not praise the staff enough.
Every STAR fully Deserved!!

Children's medical center needs the biggest law suit in history, or slapped around, and or grabbed by there throat because they only know too them everything is just a virus and treated with popsicles. A children's hospital is supposed to care for kids better than that.

My daughter took my 3 week old grandson there because he was throwing up after every feeding. The receptionist and a nurse was informed of this. He also threw up in waiting area.but after 6 hours waiting in a area packed with multiple sick children they were never seen. My daughter finally just left.she took him to children's plano the next morning were he was immediately admitted and diagnosed with pyloric stenosis and had to have surgery to correct problem. Children's dallas did nothing for mygrandson serious condition children's plano was great and took fantastic care of him

Nurses r nice n do their job. Doctors don't!! Dr said the ears look infected n still didn't prescribe anything.. Said it'll go away on it's own. This place was a waste of time

This is for the GENECIS program within the hospital. This hospital does a great job advertising their program as the only and/or best choice in Dallas.. which is not true! If you have transgender needs, even for your child, go to ANY endocronologist and they can do the same thing Genecis does for only a couple hundred dollars. Wish we had known that sooner. We enrolled in the program for our child and did not have insurance. They were never up front about how much total it would all cost. We paid the $400 deposit thinking maybe a few hundred more might be billed to us. Over the next few months we received OVER $4000 in medical bills and had to pay to avoid credit damage. If you don't have insurance or aren't sure how much insurance will cover, avoid this place at all costs. All that aside, the doctor and nurses were very nice.... just wish any of them had been up front with us about the cost.

Thanks to all the hospital staff, I have been taking my daughter to different specialists for almost 7 years and thanks they have always treated us very well they have received very good doctors right now we continue to come to the HEMATOLOGY clinic on FLOOR 6 THANK YOU ALL FOR TAKING CARE OF MY DAUGHTER UROLIGIA, AUDIOLOGY GYNECOLOGY THANK YOU THANK YOU