Chapman Auto Plex Scottsdale Review

Went in for an express oil change and small insurance quote at 7am Saturday morning; turn around time took 3.5 hours. Typically I drive down to this dealership from North Scottsdale and the service used to be good. Tech didn't even try to schedule my repair.... If oil changes are going to take this long you should probably staff up or start taking appointments....

Dave Colwell has been my service representative at Chapman Jeep/Dodge for many years, I trust Dave and won't take my Jeep to anyone else.

Brandon was incredibly responsive, took care of every detail with the purchase of my new Grand Cherokee, made the entire process simple and seamless, and on top of it, gave us a killer deal. I could not be happier with his service.

Lee & Blaine were so helpful and understanding. I felt at ease while my vehicle was being serviced. Also, the technician, Brad, was very thorough and his obvious experience gave me confidence in the services provided.
*During my second visit, I am blown away by the fantastic service that I have received at Chapman. I came to Chapman for service because I was treated very badly at another Dodge Chrysler Jeep Ram dealership service center, they even took by beloved Challenger on a +110mph joy ride which was recorded by the Mopar EVTS that was on board. Because of this experience I was very nervous bringing my car in for service at another dealership. My service advisor "Doug C." was so understanding and thorough, explaining everything in great detail. He kept me informed during each step of my service and was honest with me about his recommendations. I will keep coming back to Chapman for all my service needs because of him!!! Thank You Doug!!!

I bought my 2012 Dodge Ram a month ago and i am still angry about the deal i got. No, they did not hold a gun to my head to make me sign the contract - but they did check on their computer and assure me I was mistaken about the low price offered for Dodge Rams with the 350 Hemi engine and regular cab and no extras. They told me no one in the area had any such vehicle for sale at the price that I had found online, over the months that i had researched this vehicle. I wanted to get a truck soon and I was tired they made it sound simple: just give them all the money I had and they would take care of everything - set me up with the insurance agent right away and get me the extended warranty that I needed since the truck was 2 years old.
- for another $1,880.00, which took up the last of the money i had in savings.
The next day I found that another dealer in Phoenix did have the 2014 model of this truck at several thousand dollars less than what I paid Chapman Dodge for a 2012..
I felt cheated. Worse I felt humiliated - that these people, acting so courteous and polite, had duped me so badly. When I consider the extra cost for that warranty I thought that what good did it do me to have to buy a warranty, when I should have waited one more day and gone to the other dealer and purchased the truck that I wanted - the one that was Truck of the Year in 2013 and 2014 - without that extra cost for a warranty that would have been unnecessary if I had the new truck.
In fact I tried to trade my 2012 in to another dealer in order to buy their new 2014 model - of course i would have lost several thousand dollars in that deal, due to the tax and licensing fees, et cetera, but i would have ended up with the truck I wanted. That dealer refused to make the deal - whether he believed he would be in conflict with another dealer or not I don't know.
I don't want to say the salesmen at Chapman Dodge were dishonest - I don't want to get sued for libel - but they told me plainly that this 2012 truck was the closest to my ideal truck - a 2014 Ram, with hemi engine - and they told me this model sold out quickly so there were no more of them around.
I understand that car dealers are able to locate the vehicle you want if they don't have it in stock, and get it delivered from another dealer. But the Chapman salesmen told me there were no trucks at the price I had found online.
And a week or so after I bought the truck Chapman had new 2014 models for sale at about that price I had originally told them I expected to pay - with the discounts from Chrysler.
I know I even went back and tried to sell the truck back to Chapman Dodge - willing to eat a loss of several thousand, on top of the thousands that I had wasted on the extra fees - so that I could take this smaller amount of money to the other dealer to buy the 2014 - but Chapman's salesman refused to talk to me.
Friendly, polite. Not the kind of people you want to deal with - there are other Dodge dealers around Phoenix who will sell you trucks at a set price, with no nonsense - and a much lower price than Chapman.

May 13, 2015
Still mad at Chapman Dodge. I took my 2012 Ram in for the 48,000 mile maintainence service and they ripped me off badly again. The regular oil change and check up should have cost me $37.00. ANd I expected they would want to change the ATF, which Dave had advised me to get done at the 40,000 mile service, though it is not due until 64,000 miles. I could see the ATF was dirty, but I did not see that a power-flush (@$48.00 was needed), and he said that if the differential needed work it could run me another 189.00.
So, in the customer lounge I was thinking it could cost me a little over 200.00 . Dave came in and told me - not an estimate of the work recommended but - a bill for the work done, totalling 546.00.
I could have bought a new Dodge Ram from an honest dealer for less than the cost of this 2-year-old ride from Chapman. They cheated me again.

23 Oct 2018 I have just re-read this Review that i wrote in 2014 and 2015 and the rebuttal by Jamie Cox at Chapman Dodge.

Excellent service.. My service advisor was Leo Leufkens, he kept me well informed of the status of my vehicle and what the cost of everything was. Very happy with the service I received.

I am a first time car buyer. My dad and I actually came to this dealer on accident, as I had set an appointment with a dealer in Gilbert. We were about to walk out when a lot guy named Carlos stopped us and asked us if he could help with anything. My dad and I got to talking to him and we were approached by Christopher who was very friendly and asked us what we were looking for. We were hesitant to stay because we did not want to stay for four hours. But, because of the amazing service and the time Chris took to go up and down to check which car was available was above and beyond any service I have seen with previous car dealers. We managed to find a car for a decent deal and within my budget. Chris made the experience so much better and Carlos saved us from walking out. Great dealer, will recommend to everyone!

Very helpful and patient, and you could feel they cared about you.

A little over a year ago I purchased a new ram diesel. I signed my contract and took my truck and they took my trade in. They lost my paperwork and sent someone to my house to have me sign another contract. After that they then made me go back and sign another contract. They failed to send my payoff on my trade in and my credit score plummeted. This happened after continuously being in contact with the dealership and them ensuring me the payoff was being sent. Once this happened I went and spoke to the GSM . He basically walked me out of the dealership and told me he would try and resolve this. After months of no communication I went back into the dealership to find out the old GSM was no longer with them. The new GSM was very nice and she admitted fault on behalf of the dealership. She also ensured me that she would look into the matter and get back to me. Now it s been months since then and over a year since this dealership destroyed my credit. I was unable to purchase a home and make any other large purchases after what this dealership did to me. I asked for a resolution more than once and was denied.

Easy in and out, great communication, awesome work, and love the use of the new text messaging.

They handled things pretty fast. The representatives were pretty on the ball. They seemed thorough and genuinely interested in doing things right. The work I had was kind of expensive, but I don't feel like I wasted money. Dealing with them didn't feel shady at all. I would use them again.

If you've not checked out the brand new dealership off Indian School and the 101 you're missing out. Also if you need parts they have a HUGE inventory. Very helpful and friendly.

Dave Colwell is the best go-to guy at Chapman's. He is a welcoming, knowledgeable, personable, and all around great guy! He will take great care of you and your car in the most efficient, thorough and cost-effective way possible. You will leave feeling like you were treated with gold standard service and greatly appreciated, Strongly suggest!! Thanks so very much!

Just went for a recall on used car bought elsewhere. Service was quick. I later priced out tipm from my mechanic and them and surprisingly this dealership was cheaper in both parts and labor. Haven't done it yet but good to know they are comparative.

Leo was a great help in the service department. He kept us up to date on what was being done and got us a rental car. Great service.. thanks

Slightly off putting at first. Came in to take advantage of their test drive incentives. Thought to myself, oh boy here we go again with the shark tank atmosphere and please don t argue about the incentive. No I m not looking to purchase or trade. I just want to look and browse. Slowly but surely the energy shifted. Mario helped me into an incredible white 2019 Jeep Wrangler. Explained all of the features and traits. That thing is like a transformer. Amazing. Before I knew it I was behind the wheel for an incredible test drive experience that was by far the best I ve ever had. Fantastic handling. Smooth as hell. Excellent sight lines. Feels safe andbsecure.Impressive luxury features. Excellerates almost too well! Totally out of my price range at about 30k but man what a beauty. Come down to Chapman Dodge Chrysler. Talk to Mario. You need to experience these Jeeps!! Thanks Chapman Dodge. Respectful my needs. In and out in 30 min as promised. You guys killed it!! Total fan!

Don't go anywhere else! The service at this location is absolutely great, staff is competent and best of all your best interest is their top priority. I made a purchase and couldn't be happier. The sales guys were great, they listened and brought the numbers down as we requested. Jose Lui also went above and beyond, he took the time to look up our vehicle's warranty and pointed out that we were charged for a part that was supposed to be covered. I am very happy with this dealership!

Big Thank you to Gregory in Finance and Rudy in Sales! They made my process easy and enjoyable. I left Chapman VW and went next door to here and I am so happy I did. They did an amazing job and sold me a great car. I told them exactly what I wanted and they game me everything and more. They went above and beyond for me and I am so thankful.

Thank you both!

I recently purchased a Jeep that had some outstanding warranty items that needed taken care of. When I called the service department to see if they could tell me based on the VIN what needed to be completed, I got a list. Based on that, I asked if I could get on the schedule to have all those items taken care of and was told that wouldn't be a problem. Upon bringing the vehicle in I was told that there wasn't any way for anyone to tell me that without my vehicle being connected electronically. (So strike one -- why did I schedule based on something that was definitive before, but suddenly unknown now?). Then after a day and a half I was told my vehicle was ready, but upon picking it up, that all the warranty items were not completed. (Strike two, as the purpose of scheduling this was for everything to be completed, not multiple trips, and definitely not as a surprise after I'm told it's 'ready'.) Though I was encouraged to mention it, when I brought it back in for the oil change (that I hadn't scheduled: completely presumptive) and it could be done then -- just not in the day and a half they had it. And so not only had everything asked not been done, but I was told additionally that the rack and pinon needed to be replaced. And how bad the problem was, and would be unless that was fixed. So, like any $1k+ repair, I consulted my personal mechanic. When they checked it out (their estimate was <75% of the dealership one, go figure), I was told the rack and pinion emphatically did NOT need replaced, that is was dry as a bone with no visible leaks or evidence in the boots. So a waste of my time, scheduling an appt with my mechanic. Better than a waste of $1k+ for an unnecessary repair. A waste for me one way or the other. (Strike three). I will *NEVER* go back to this shady dealership again, and would recommend anyone getting repairs here get a trusted second opinion.

I ve been to several dealerships throughout the years but this location is by far my favorite! They are always very speedy with their oil changes/tire rotations and I always feel welcomed to ask any questions I have. This last visit Anthony was extremely helpful! I came for a walk in oil change and was helped immediately even though I didn t have an appointment. Anthony went above and beyond by updating on me throughout the visit on what was happening with my car and how long I could expect to be waiting for the service to finish. I very much appreciate the help and will definitely be contacting Anthony for all my car needs in the future!

I am rating this a 1 star because ZERO is not an option but here goes my complete detailed experience of today. I chatted with someone about the availability of a 19 RAM I was interested in purchasing after seeing it was available online- They informed me that it was. I drove from Buckeye to the location and I show up and no sales person was available anywhere. I waited about 10 mins and found some salesman walking inside and I asked him if I can see the truck and showed him the stock number and he says oh yeah i know exactly where it is give me 2 minutes and I ll be right back. 10 mins passed and he never returned. Walk in and just stand there no one approaches me and I go and ask the front receptionist (on her personal phone and seat all the way to the back) if someone can help me find the vehicle. She looks around, walks around and finds a gentleman sitting in his desk. He came and helped me and he went to look for the key and says oh looks like they might have left the keys inside the car. I walked with him the entire lot front and back and more back and this RAM is nowhere to be found. Wait in the lobby 10-15 more minutes as he goes and finds out where it is. Comes out and tells me oh we don t have it and told me something like we gave it back to the owner. I am at this point livid but kept my composure. How can they do this and NO ONE ABSOLUTELY HAD A CLUE WHERE THE RAM WAS AND WHAT HAD HAPPENED. This included SALES Managers. I was then sat down and shown other vehicles that I might like. Well I was disinterested. Kind of felt like a Bait and Switch but TBH FALSE ADVERTISEMENT. Is this what you guys really do to get clients in. Leave a vehicle AVAILABLE on your website the entire week to get clients to come in and WASTE their time??? I thought no it was just me and then I come to find out I wasn t the only one this week this happened to. What kind of business are you running there in Scottsdale. I really hope this is the last time this happens to ANYONE!!! I was really hoping a manager would come out and somewhat give me a better explanation or at least an I AM SORRY but I guess they were to busy sitting around doing nothing too.

I've been going to Chapman dodge for the past ten months and the first time i went to get my vehicle serviced i went to Heather Gaetke. I recommend going to her, she is super friendly and knows how to get things done.

They have my vehicle and I can t get anyone on the phone in the service department. I had to set up my service online and now I get automated emails and text from service but they have had my car fro two days and stays says still not done. I have called several times and can only get voicemails and never a call back. I have never had this issue from other dealers. I guess I will look for another place to spend my money on my next purchase.

I have always had friendly and fantastic service at Chapman! Highly recommend it

I have become Fast friends with Leo and Bill. They did a fabulous job communicating with me. For me that is 85% of the game, knowing what is going on.

Never again will I try and give them business. Been calling the service department since 8am and can't reach a service writer for nearly 3 hours. Transferred to endless voicemails.

I went in expecting to be turned down and sent walking. I am still in shock about how nice and great everyone was to myself and my wife. We love the car. Thank you Lisa, Vincent, Greg, and most importantly Robert Revere! You have no idea how you e improved my life! Watch out for wild dogs!

Brandon Bender helped me out via long distance. He wasnt pushy, didnt insist on calling like most dealer salesman do (or they call relentlessly) and he was above and beyond helpful by text and email which I prefer. Price was absolutely no hassle best price forward, discounts were applied and he worked with me on different finance scenarios until I was satisfied all without being overbearing or pushy. Vehicle was stunning upon arrival. Highly recommend Chapman and Brandon Bender!

Dan Boardman and the Chapman team have given me nothing but fast professional service . Greatly appreciated Thank You!

I received a letter from Dodge stating that I had a recall item in my steering wheel. I called Chapman Dodge and the Service scheduler also made me aware of another item that was on the recall list for my van. She was very friendly and scheduled my appointment to fit my schedule. She also arranged for a shuttle to take my back to my work. She even asked if I would need to be picked up again.
Dan my service advisor was also informative about my van's recall items. He kept me unto date on the progress of my van and it was completed by the time he had indicated. I was also thankful for the multi-point inspection that was emailed to me following my visit. I was nice to know what other items will need to be maintained in the near future.
Thanks Chapman Dodge for taking good care of my van.

Happy customer

They took care of all my recalls and got a Lyft instead of waiting. Micheal was great through the whole process.

I went to Chapman hoping to find a car. I am so picky and particular and definitely not an easy client, Blake was patient, and kind with me the entire day. Though I didn't end up buying a car I did appreciate all his time and effort to try and please me. He is definitely a "Go-to" at the dealership!

Had my Jetta serviced on a Saturday. Fantastic job. Thank you!

Fantastic place to get your oil changed in 30 minutes or less.

I've now purchased two vehicles from Chapman, both times I have had great experiences. Not pushy, and worked very quickly.

i wanted to take a moment to express my extreme satisfaction with Chapman dodge, jeep and their staff especially David colwell. In my line of work it can be extremely difficult to make time to bring my car in for routine maintenance , But Dave has always gone above and beyond to help out making my visits pleasurable and efficient i will continue to come back time and time again for all my vehicle needs and to listen to a couple of dave's jokes !!!

Planned service, where I let them know exactly what part I needed beforehand and they agreed and day of service no part. Over 1 month to get service complete after calling weekly. Left several messages including to manager asking for a return call (manager never returned my call). No value for the extra service package that I paid for.

Nice new facilities and great customer service... Car was ready in 6 hours where other service centers I had to wait a week to get in... Chapman has always treated me well...You might pay a little more but the service is worth it and any problems they ask no questions...Thanks Chapman

Leo in Service ar Chapman Dodge gets 5 stars from me! My Charger needed serveral services to be performed and from the second I talked to Leo he was honest, straightforward and sympathetic to my needs. The results were fantastic and he kept his word. Chapman Dodge took care of everything in a very professional and timely manner and exceeded my expectations. Thanks again Leo! -Timothy Kelso

As car buying experiences go, this place made it easy. I went in with a quote from Camelback (who refused to budge) and asked them to beat the price. They did, and I'm digging the new Tiguon.

Ruben (sales) and Robert (sales manager) totally nice and neither of them were the least bit pushy.

I really can't think of anything to complain about. Weird, right?

If your looking for a NEW or USED, vehicle ask for Ghaleb Zagha, I ve been using him for 3 years, not pushy at all best deals!
Merry Christmas

My whole experience with my truck went flawlessly. Brad Campfield was my service advisor, and provided me excellent customer service.

My experience was awesome ...... Dawayne was extremely helpful and knowledgeable he answered all my questions. I would recommend him and Chapman to anyone.... I love my RAM....

If you need a Dodge, Chrylser, Jeep Or Ram Chapman has got your back!

Always an awesome experience here, from the Sales team to the Service department team... amazing!

Thank you to Rudy E, Scott G, and Carmine & Leo in Finance. I gave them everything I had to work with and they made it happen. It took some time but they got the job done. No pressure or anything everything went nice and smooth. Total process took about fours hours They set me up and sent me on my way ! They exceeded my expectations, found me a black car in my price range with a great warranty. I am appreciative for all the work they put in this deal as I was previous denied by other dealerships.

I had an Oil Change completed here. The service from scheduling to picking up went flawless. The even have free shuttle service to and from the dealership.

Very Rarely do I give 5 stars, this morning was one of those days. After a long drive in from Canada I walked in unbeknownst to Marc at the service counter and introduced myself. I asked him about my Jeep and the tire having a foreign object In the tread. He then directed my to Chad, he grabbed my keys and drove off parking it in the bay. The store is clean very clean, everyone s extremely friendly especially being Canadian. They couldn t of taken care of me any better! Awesome job everyone! Marc and Chad are two types of people that make any business successful!

Onsite there is charging stations as well! Clean bathrooms l! Coffee and overall great service

I've been two other dealers of Chrysler in Phoenix (Bill Luke and Airpark) before and they were both terrible. I am not basing my review on any one isolated incident. But Chapman have been fantastic ! From customer relationship to service to fixing issues and every time I walk in there, I am assured I will be taken care of and my vehicle will have the best team working on it.

Their service guys have all more than 2-3 decades of experience and it shows right away when you talk to them. I'd been chasing a few issues for more than 3 months with other dealers but these guys were able to identify and acknowledge all the issues in less than 3 minutes drive and got it all squared away the same day. I'd give more than 5 stars if that was an option. Thank you Bob Phillips, Brad and Ken for taking car of me and my vehicle.

Car was having stalling issues. Dan told me to change the oil and see if it still happens. Whether it works or it doesn't, he's the only person so far to listen to me and offer a viable solution. Way to go Chapman Dodge, Dan is a keeper.

The service is always exceptional; the shuttle driver, not so much!

Excellent service! They went the extra mile to make sure my cracked passenger door window would be replaced today as I'd be leaving early the next morning. Service advisor Eric along with Josh and Andrew in parts were extremely helpful in particular.

This was my first time at this particular dealership and they could not have taken better care of me while my Jeep was in the shop. The staff is very courteous and Leo in the service department was wonderful! Thank you for all your help! I will definitely be coming back for all my Jeep needs!

I had bad experiences with 2 used car salesman (Griffin and Antonio) at this location and I advise anyone who is looking to buy from this dealer to be aware of these two. Thankfully I wasn't stupid or desperate enough to accept the deal they were offering. They tried to lowball me on my trade and inflated their asking price on the car I was attempting to buy so when they gave me the manufacturer discounts it appeared that they were giving me a deal. These guys are so unprofessional and really is the reason why most people don't like to deal with car salesmen. Bottom line, do your homework on KBB and Edmunds before you go to buy your car as commissioned car salesmen will lie and do whatever they must to make a sale.

We were very happy with our dealings with Chapman on purchasing our new Jeep Grand Cherokee. In all the many times I have purchased a new car we have been pressured, we were not once pressured by anyone here, this is by far the smoothest transaction ever! Our salesman Ricardo was so professional and impressive!

Top notch service department. Leo quickly got me checked in and into a rental car. I was very happy to get my car back later that day. Highly recommemd their service.

Awesome experience working with Lisa and the entire team at Chapman. The out the door price far surpassed any of the competitors. Will definitely be sending people Lisa s way!

Service people were great to work with. The service took a little longer than I expected.

How these people stay in business is a mystery to me. If you call them you'll be put on hold, if someone 'answers', you'll get a recording. If you leave a message, no one will get back to you.
I've been on hold right now for over ten minutes listening to a recording over and over and over I left a message yesterday (since the repair I got didn't work) and no one has called back, so this is my second attempt to actually talk to someone.
I've been through this over and over with these people. Emailing them is even more useless. I emailed once asking if they gave rides home, like they did previously and I was forwarded from one person to another to another and emailed back and forth over and over and no one could tell me. Just unbelievable.

A big "Thank You" to Jordan Colwell !!! Extremely knowledgable young salesman helped me get into a beautiful Chrysler 300S. A very smooth transaction, got me driving away extremely happy! Thanks Jordan!

John Otero is amazing! He helped me with my car when they were about to close. Highly recommend this place!

I wanted to share my experience at my new neighborhood dealer. This place sucks. I took the time to visit the dealer have my truck appraised for a trade in and tour the lot in 100+ degrees with a sale rep Mario Coronado who really didnt know the models of trucks or what was available. After asking about the chrysler rebates i get emails about everyday he really had no valuable information for me. Just keep talking about MSRP. No big deal i understood i had some questions he needed to research like "how much does a truck cost?" . At that point he introduced me to the manager Juan Salazar who said they would do their research on what rebate they could use and get back to me. Thought it was odd they couldn't answer a simple question like what trucks are available for rebates. Never heard from these guys so i called them back left a message for Mario no call back. Called back again frustrated im looking to spend $50K and these guys are blowing me off because im aware there are incentives they dont want to share for whatever reason. I get Juan on the phone tell him whats going on and says he is going to call me back so he can get some pricing. Never hear back... if this is how they treat potential customers imagine after you buy a truck. They clearly didnt take me serious and now im closing on a truck from a more reputable dealer. Be careful with these guys ..... 1 visit 3 calls several hours 0 information.

Dan does an amazing job following up on your vehicle and actually seems to Care in the upkeep and safety provided with excellent customer service!

Unhelpful staff everytime I call i get transferred to a voicemail. I regret getting my car here. They sold me a car that they said they fixed but actually messed it up more than when I test drove it. I wouldn't trust getting your car here or serviced here. I dont want anyone else to deal with the stress I am dealing with now.

What a great start to the weekend. Walking out with a new Dodge Journey, courtesy of Chapman Dodge Chrysler Jeep Ram. Customer service was awesome. Shane Mackelprang and Brandon Bender are an amazing team. Fought for us, and worked with us to find the best opportunity and economic resources available. This dynamic duo brought us hope, happiness, and opened the doors to a whole new adventure.

Great buying experience from start to finish!
We ordered our vehicle form David Sieveking (Sales Consultant) he is awesome.

Our van arrived earlier than expected, a nice surprise. Nick in finance was also helpful and was excellent.
We will definitely be buying our next vehicle here.

Thank you Chapman!

I had waited 3 hours with RJ at Chapman for my tundra to get its tire sensors and the antenna replaced. First off the tore apart my dash where my radio is located and bent the clips so now it won't go back on. They also put they're feet on my dash which left a lot of dust on the passenger dash. Best of all they didn't even replace the tire sensors. I don't know if it's because I'm only 18 so they think I don't realize anything. I'm highly unsatisfied with them and I will not recommend anyone to ever get their vehicle serviced here!!

Thieves! Had our vehicle in for repairs and dummy me I left some valuables in it. Once we picked up the vehicle it was noticed our belongings were no longer where they were left. It s so easy for a dealership to say that nothing was taken which I think is trash. Personally there is no need for me to make this up. It is infuriating that I can t trust to leave something of value and not only monetary but priceless memories that can t be recaptured. To those of you who see this be aware that it would be in your best interest to gather anything and everything of importance before it s stolen from the garbage at this establishment.

As always Dan took great care of me and my Jeep. Thanks Dan!!

Horrible, thought they would be willing to work with you. NOPE!! The sale guy they gave me seem to just wanna rush through everything to tell me they couldn't help me. Very uncomfortable at that....

I have been very happy with the service that Dave has provided for me on my Ram truck, Jeep Wrangler and Chry 300. Having been a customer there for over ten years now i would rate them as the best in the valley.

The service department here is top notch!!! I recommend Leo for all your maintenance and repair needs for your Dodge, Chrysler and Jeep.

Can't say enough good things about Eric and his Jeep tech(s). I had a really odd issue with my Jeep that involved months of troubleshooting and frustrations. They finally figured out the problem and were able to fix the issues while not ripping me to shreds financially. Most large dealerships bend you over with no hesitation, but Eric was extremely fair and an overall great dude through the entire process. Will absolutely be going back to him for anything service related I need, and I recommend you do too.

Dan Boardman is fantastic. He takes care of us professionally and keeps us informed. Helps us save on service and we use Chapman for service on both our vehicles and will probably purchase a new vehicle we are looking at through the Chapman family of dealerships.. always a great experience.

I moved recently and now sit square in the middle of this Dealership and another one located in Tempe. I called Tempe to make an appointment and kept on getting put to voicemails. I called Chapman and they answered on the second ring and didn't transfer me to anyone else to set my appointment. I arrived about 8am on a Saturday for my first service on my 2018 Ram. My Truck was in the service bay within 5 minutes and I was out if there by 9:10. I despise going to Dealerships because I don't like waiting all day, they are expensive and I don't trust them.Thank you for changing my mind and for the great service. Also, my messages to the other Dealership still have not been returned.

Branden Bender was very helpful. I called to see if they had what I wanted he listened and got me what I was looking for at my price range, with out trying to hassle me in to paying more then i wanted. Great customer service very polite and up front.

Best dealer for service hands down. Dont bother with Earnhardt or Bill Luke for service , they treat you like you dont exist.

Dave restored my faith in dealership services. He went above and beyond to fix my engine (known error with Chrysler) and made sure everything went through the extended warranty. Even fixed my windshield and recall. Thank you, Dave!

Scott Grimes was our salesman and made the whole process very easy and pain free. The sales manager Eric Fletcher and Mark in Credit helped move it along smoothly too. No hassle, no BS. If you need a new Jeep, contact Scott. You won't be disappointed!

If you are a woman, don't go by your self, bring male with you. Salesman will rip you off with"deals" that doesn't make sense!!! Also their service is horrible, they need 5 hours to chang the oil on your car. I will never buy anything else from them.

I needed to revise my review to one star because after being ignored for nearly 2 weeks my lease was dropped and I was given a garbage deal by finance if you can call them that. I then had to wait for a week to get the "we owe you" items and when i got my special order tires and the service manager was more interested in getting me to sign off on the tires even though they didnt fit the truck they sold me!!!!
GSM didnt call back and other department heads say they will call back and then don't. Easily the worst experience I have ever had buyong a car other than when a Chapman dealer wanted to fight in the parking lot 15 years ago. I have bought 20 cars personally over the years and I cannot wait to dump this truck for a other tundra when the new one comes out. The fiat truck had broken items from the start and they haven't fixed them. But I was invited to go to a other dealership after my last stop in for the wrong tires. I wanted to believe that motortrend truck of the hear would mean something but it doesnt. I would not buy a RAM and definitely not from this dealership. BUYER BEWARE AT THIS LOCATION.

The fine people shatter the old notions about car dealers. The process was easy and quick. Everyone I worked with had a smile on his or her face. It felt like an old-fashioned family business. An excellent experience.

These guys took care of me. I shopped every dealership in the valley knowing exactly what I wanted and got a better price than every other dealership, with no BS. I highly recommend them. Patrick H is awesome, respectful and got the deal done with the terms I specified.

Worst place I have been for anything in 10 years or more. Shocked anyone would do business with them.

My son just got his first new car at Chapman. Julio McCall and his team were knowledgeable, patient and were able to make sure the day ended a total success. Well done!!

Transparent and up front from the beginning. Honest no shady tactics. Great experience for myself and will come back in the future for my kids too! People were kind and helpful. Thank you for all of your help!