Chapman Auto Plex Scottsdale Review

Our experience with VW was amazing. From the moment we walked into the showroom to the moment we left. Everyone seemed grounded and focused on making our experience delightful. We said our goal was to make a decision that day on a VW or Jeep and without any hard sales tactics VW provided a opportunity we did not expect. We would recommend Chapman VW to anyone from first time buyer to a regular car customer

After unsuccessfully having my car serviced by an individual mechanic, took my 2005 Chrysler PT Cruiser to Chapman in Scottsdale, whom I had dealt with before. Dave Colwell, the service representative, listened to my issues, provided superior service and saw that the car was properly serviced in a timely manner.
Dave provided reliable, honest assistance and saw that the issues with the vehicle were resolved at a reasonable price. I have found both him and the dealership to be excellent partners to work with over the years. Highly recommended.
Paul G. Rowe

I have purchased now 3 vehicles through Robert and his team in the last 2 years. By far some of the best customer service in the auto industry. Robert and Wyatt are simply amazing. They always follow up on the vehicle and remind me of maintenance. Even come and pick up my cars for me. Would recommend Robert and his team to anyone.

While I was still in CO I was searching online for the right Beetle and Javier Encalada emailed me back a couple times. He followed up with a very polite phone call at which time I told him I wasn t ready to buy a car. A few months later in January when I was ready to buy I visited Chapman first because of Javier. And, luck of the draw, Javier greeted us when we arrived. His salesmanship was perfect!! We found our Beetle - right style, perfect color and we couldn t be more pleased. Thank you Javier.

Absolutely flawless experience; best I ve had throughout my life of purchasing over a dozen vehicles. Our salesman Shane Mackelprang was extremely professional and happily catered to our desires; above and beyond. Nick/finance was the quickest and most prepared/accurate finance person I have dealt with. An amazing team all around for a quick and seamless transaction; highly recommended!

Leslie Horne is by far the best at what she does! She didn't call 3xs a day or force me into buying something I didn't want. Leslie went above and beyond for me and now I have a new friend. Leslie Horne is the only one I will ever buy a car from ever again!

Bill at Chapman Jeep in Scottsdale is by far the best service advisor in the business!! My Jeep Grand Cherokee has been having problems for the past few months and Bill has gone above and beyond to get my car fixed. He always treats me with respect, is upfront about what s going on, keeps me in the loop, accommodates my work schedule, he s just top notch!!Bill is so trustworthy and unfortunately that can be hard to come by in this industry. Love working with Bill!

Recently traded in my car for a Jeep. I had actually gone in to discuss my options and ended up leaving with a brand new Jeep. That I love! Seth was my salesman and he was great! Very patient, he listens and is not pushy whatsoever. Definitely will be referring others :)

I purchased a 2011 Buick regal from Brady on Wednesday on Saturday that same week the car wouldn't change gears it was stuck in park. I called Brady about the problem. He said to bring the car in and he'll give me a loner car until my car was repaired. When I got to chapman dodge I was told by Jordan another salesman they don't lone out there own cars and they couldn't get me a car so I had to make other arrangements for transportation all the while I was there Brady never came out to talk to me. He sent other people out to tell me one lie after a nother

The new location is crisp, clean and professional....the services team (Dan) was awesome and made sure everything was done completely before I picked up the car.

Ram dealer review

First off I would like to state that I love my 2019 ram. I was hesitant to even write this review because I am not someone that genarally writes reviews good or bad, but my experiences at Chapman Ram have been by far the worst experiences I have ever had at a dealership.
1st visit- Micheal Hu was a great salesman and I bought the truck.
2nd visit- I brought my truck in to get some bugs worked out (cold start issues and mirror issues when folding) I had an appointment and wasn't helped until 45 min after my appointment, everyone looked so frantic like chickens with their heads cut off. A driver takes me to enterprise to get my rental vehicle. They guy was texting and swirving on the highway. It was quite an uncomfortable ride. I get my rental and return to the dealership later that day they fixed my cold start problem and ordered a mirror for me. I asked if the clear bra that I put on the mirrors would be affected, Bee told me yes but they could OBVIOUSLY take care of that since it's a defective part on rams end. I was happy with that answer.
3rd visit- I had an appointment to get my mirror taken care of finally. My service guy was late by 25 minutes and no one re assigned me. as I was staring to get frustrated again I let them know I have been waiting to be helped and my guy wasn't here. they were about to reassign me and Anthony finally showed up. He has no idea why I was there and couldn't find my appointment information so I filled him in. I also asked about my mirror clear bra and apparently there is absolutely nothing they can do. Whatever I thought to myself I dont care at this point I just cant wait to get out of this shit dealership so I leave just barely in time to rush to work. I get my truck back same day and as I am backing it into the driveway I realized the mirror that was replaced wasn't assembled correctly nothing was lining up as I am comparing it to the other side. If the mechanics dont care enough to put my mirror together correctly I would hate to see how they treat a vehicle under the hood. Needless to say I will never return to this dealership even if that means I would have to pay for repairs out of my own pocket.

Mike Ellis is very unprofessional and a very dishonest person.

Decent dealership. Had a great experience here but they just didn't have the inventory I needed. I would be happy to shop here again when I'm in the market.

Just know, the guys here are amazing. I hate people trying to talk me into something, and being burned by sales people, you won't find that with the person I worked with. I worked with Aronn Slutsky and he worked so hard to find me an amazing offer this weekend! Instead of having to settle for something, once again, that was not going to make me happy I walked away with an amazing Jeep with so many amazing features. You will definitely get the same kind of treatment from him any day! I am super excited about my new Jeep and definitely walked in the right place to get it! If you are in the market for a new vehicle go talk to him and the people here! They will definitely take care of you!

Coming in to Chapman today Brandon Bender helped me with a car today and he was really helpful he would do his best do you can walk out of here with a good deal and a happy smile I recommend Brandon Bender when it comes to helping you out on your car so I give 5/5 stars

Took our Dodge in for a recall. Got in immediately hoping it would be done that day. In two hours, they text us saying the truck was ready for pick up. Service and communication was great, along with the speed of repair.

This is the worst dealer I ve been to so far. The sales reps are rude and unprofessional. First question he asked me as I walked in was what s your credit score like then before anything he wanted me to fill out a credit form. If you don t look all rich they won t even bother to take you on a test drive. The cars are overpriced as well so save yourself from going there

I visited with a very nice salesman. I didn't buy a vehicle, but I would buy from him if I needed a vehicle because he wasn't high pressure.

I had a great experience purchasing a vehicle from this location. I would recommend sales rep Steve for assisting me with purchasing a vehicle. He was attentive and personable, gave me valuable education on financing a vehicle, showed me all of the awesome features of the vehicle and made me feel like my business and my time is important with his upbeat attitude! Thank you Steve!

Was actually impressed with the service and transparency of this particular Chapman dealership. I had a bad experience with a Tempe Chapman and I have hated the establishment ever since untill I emailed a sales associate Johann Alfaro who set my mind at ease. I was here for about 4 hours and for the first time in my car buying history I left with the excite vehicle I wanted!

Terrible. Had a very busy day, dropped off the car at 8:15am and was told by Anthony that to flush the Transmission, Change my brakes and do an oil change would be two hours but to give him till noon. I showed up at 12:15 with my two small children to pick up the car and it was not done. Communication was horrible and would not return. Brakes were not done because it was a different problem that would have been fixed by picking up the phone and calling me. Anthony apologized but I could tell things would not change there. Really all he had to do was talk with the mechanic working on my car to find out he was running behind since they were busy, pick up the phone and call me and I would have been happy to come later. Instead he made excesses. I left the dealership at 1:45. Beyond Ridiculous.

Jeep was amazing ! Michael H was amazing his was the one that helped me out !

Great staff there, made the car buying experience bearable. Thanks

We ran into a situation where we were offered an incentive on our new 2019 Dodge Ram if we came back at a later time by our salesman. When we returned to Chapman, we were told our salesman no longer worked there. My husband explained our situation and we were certain we'd be told they couldn't honor that incentive since our salesman wasn't there any longer. But, Scott, a sales manager, said that's not how they do business at Chapman Dodge and honored the incentive. We were very impressed, not only by this, but also when we purchased the truck in December. The sale went very smoothly. Highly recommend Chapman Dodge Chrysler Jeep Ram.

Its all in who you know! I know the right people! So Great Place!

Mike is an absolutely fantastic person. Even though the dealership was incredibly busy, Mike was moving me along as fast as he could to find the deal that was right for me. Extremely transparent dealership and all the numbers were presented to me professionally. Ended up leaving the dealership with a new car and a great deal trading in my older Jeep. As a first time buyer from a dealership, I'm very comfortable with the deal I received thanks to Mike Hu.

Recently I had a check engine light on my Charger, i brought my car in and Eric in the service department along with the manager of the service department provided excellent customer service the entire time.

Don't bother calling first to set up a test drive, they will sell the car from under you for a faster sale! My husband and I went to go purchase a used Jeep on the lot that I saw online. I first, contacted the dealership, made sure it was available, told them we were a cash buyer and on our way to test drive. The salesman gave us some info on it and told me they would give it a rinse and it would be waiting when we got there. 25 minutes later I received a text message from a salesman, Mike H. they sold the car to someone else when we were 10 minutes away. When I asked 'what?
How does this happen?', he gave an excuse, when he should have at least called me personally and apologize. What they should have done was hold the car since we were going out of our way to drive down just for that car and we had done our due diligence, confirmed it was available and confirmed we were on our way cash in hand. I mean when they tell you, yes it is here and it can be yours, that's what you expect; not have it sold from under you in 25 minutes, and not a passive aggressive text saying we can't stop someone from buying it but, we have another one that is more money available; which sounded like a bait and switch to us. Well, they lost a customer, I will be sharing my experience and never buy from them.

Chapman dodge may the car buying experience a very positive one!!! Great selection along with a very knowledgeable sales person Rudy England. It s an easy decision make the CHAPMAN choice next time you re in the market for a vehicle!

Great service on my jeep by Dan Boardman and his crew.

Ivan was great to deal with and made everything easy. No pressure and accommodating.I traded in a Lincoln and a Hyundai for a JL Rubicon and I totally love it. A BIG SHOUT OUT for R.J. from the service department who helped me with my hitch. Thank you.

Didn't end up buying a car there but the staff was friendly and competent and they have a nice new facility and a packed showroom.

Darryl and Leo provided a personalized experience to include excellent customer service, product knowledge, and solid experience. I actually left there feeling happy, and NOT taken advantage of. Darryl and Leo are patient, take the time to answer questions, provide explanations, and work together with you to stay within your budget. What a rarity for the car industry!! If you are interested in purchasing a car - see Darryl. If you need your current vehicle serviced - see Leo. You can't go wrong. A refreshing experience in the car world. Highly recommend!

Dave Zinkel took great care of us during the purchase of our Grand Cherokee. He answered all of my wife's questions and even showed her how everything works. We will purchase all our vehicles from Dave Zinkel.

This is the best service experience I've had from a dealership in a long time. I worked with Leo. He got me scheduled right away, kept me updated while the work was being performed and called me when it was ready. Gave a great explanation of what caused my light to come on, and breakdown on the cost to repair it. Was very thorough with going over what other services I need to consider and what should be higher priority. I've had terrible service experiences with other Dodge dealers in the Valley. Answering your phone and calling customers back right away will get you a long way based on your local competition, but the professional and courteous atmosphere was a very nice surprise. I will be back to this dealer for future services.

This place is Amazon the are good people they got good car panters and auto body on point as well as there paint

To start off, I would like to say I had the BEST car buying experience ever. I filled out the application online and received a call from Leslie within an hour. I was a little skeptical, because I wasn't sure I wanted to buy a car but needed to. When I say she was so patient, kind and caring throughout the whole process. She treated me as family and not just another customer to make money off of. She never gave up even after i had. And you know what, she was able to get me in a vehicle I wanted with less miles and a payment I was comfortable with. She has since followed up to make sure everything is still going ok and it is. I would recommend Chapman and Leslie Horne to anyone that is looking to receive outstanding customer service and a friend with a warm hug and hello. Leslie you were great and I really appreciate you as a person and as my saleswoman.

I usually get my parts from here.. Could never afford getting a new truck. There service and customer support is top notch!

Better than most dealerships. Extremely slow in greeting customers in the Service area. Typically you're left wandering around until someone helps you or until you grab someone yourself. All in all great experiences so far even if something goes wrong they make it right!

Fantastic customer service great price on my new car

This Chrysler dealer is the best I've been to. The service guys are super friendly and remember me every time I come in. They are great about giving me a ride home and picking me up and give great personal service. Thanks to both of the Dave's for your great service over the years.

I will never visit this location ever again. From my check engine lighting coming on in August, September, October and now December. After one of those visits where my car was in the shop for a week, the day I got it back my car battery died. Plus the enterprise that is on site stole money that I accidentally left in my rental. No one would fix the issue or help me out. Then the most recent visit. I had to check out with the main service rep because my guy was busy.... He was looking through my paperwork and saw random labor charges that he said he s never seen before. So clearly they like to scam women into paying more. And to think if that main guy wasn t busy, I would of ended up paying those extra charges. I am so disgusted with this place. Even the last time I posted a review, they asked me to take it down. Which I thought maybe they were trying to make things right. Nope. So this one is staying up and you guys just lost a customer.

Great service, great people and great product. I could not be happier. I dealt with Paul. He had a very through knowledge of the product. I purchased a RAM 1500. Paul was able to find me exactly what I wanted and answered all my questions. Car buying can be a hassle, but these people made it easy and enjoyable. I have purchased a lot of vehicles over the years. This was the best experience in car shopping and purchase that have had.

Dan Boardman provided great service. We needed a regular service plus a larger 30k service and a handful of other small items looked at. Dan put together a service package to get us the pricing and several of the other items were taken care of via warranty.

Andy Stephens earned these 5 Stars. First of all, he was honest. Hard to find that quality nowadays. He worked hard and kept us informed throughout the buying process. He made the deal work and met all of our needs. Thank you Andy, we will send business to you and Chapman.

I came in Friday at 5pm after my dealership Larry H. Miller, where I bought my new car, refused to see me for two weeks because they were too busy. Not only is my Hellcat my daily driver, the issues it was having made it a safety issue to drive home from work, let alone drive around for two weeks. Here I show up Friday at 5pm, a total charity case to Chapman Dodge, and Bill Wardingley took the time to run the diagnostic codes, asked if I minded leaving it overnight since it was 5 pm, took care of the rental car for me, and made sure I was taken care of. Not one excuse that it was a Friday night, I had no appointment, and I didn t even buy my car there. I don t care that my free service package is only good at Larry H. Miller. I will forego any free service and pay to get quality service at Chapman. I will also go there to buy all my future Hellcats. Thank you so much for everything.

I was here Friday 6/26/2020 around 8:15 pm and the sales person helping us was very rude With us and we were ready to buy the truck had cash with us but he could have been more professional and assist us better! Without having to speak to us in that tone! Very arrogant and condescending! Employees should be taught to not judge a book by its cover!!! Very disappointed in this place and will take my business else where.

DO NOT GO TO THIS LOCATION THEY ARE RIPOFFS AND NOT TO INCLUDE VERY UNPROFESSIONAL!!! Do yourself a huge favor and go to Airpark Location they have excellent service.

Slow service and added fees. Try another service center.

Had to take the 2500 in for service - Worked with Dan B. He was awesome! Will go back for sure when needed.

Service is great as are sales staff and their managers. No high pressure salesmen at all. My family has purchased several cars there in the last 8 years. Will still go back next time we buy.

Best car purchasing experience I have ever had! The entire, stress free, negotiation/purchase was conducted by phone, email and text with Andy Salem and Craig Strand. When I arrived at Chapman VW, after driving 105 miles, everything was exactly as Andy and Craig said it would be. My trade-in was evaluated quickly and after completing finance and sales paperwork with Greg, who was also topnotch, I was on my way. If I could give Andy, Craig, Greg and Chapman VW 10 stars I would. If you are looking for a Volkswagen, this is the place to go!!

Brandon made this process quick and easy. Very kind and honest salesman. I appreciated his focus on my needs as well as his patience with gathering all my documentation. 5 stars for knowing what the WV on my key ring stood for. Goooooo Mountaineers!

Professional staff, clean office. If you go on a Saturday morning expect a long wait.

I own a 2016 Dodge Challenger RT with less than 18,000 miles. At 15,000 miles i began having issues with moldy smell coming out of my a/c. To make a long story short, after three trips to this dealer and having the evaporator replaced twice and some other work performed, the issue persist. Im thankful my car is under warranty or id be bankrupt by now. I believe I'm taking my car to another dealer along with all my documents to get this resolve

Was sold a lemon. Because I was stupid enough to buy from out of town. Please don t make the same mistake I did. Crooks with smiles.

This is my first experience with Chapman Dodge. I have not purchased a vehicle here, but utilized the services department. After receiving a recall notice every week for a few months, I decided to schedule to have it taken care of. The first person told me it would take 4 hours and no replacement vehicle would be available. I asked to speak to someone different. I was then put into contact with Dan Boardman. He told me that she didn't know how long it really takes and that it would only take 1.5 hours. I scheduled the services and planned on having my employee wait the 1.5 hours while the recall was performed. Upon arrival, the same Dan I spoke to about the 1.5 hours told her that it would take 3 hours. I have no problem with a job taking a few hours to get done. Doubling the time that I was quoted when my appointment service ticket even states that I will be having someone wait for the vehicle is unacceptable. All I ask for is that people are honest. They didn't even start on it before telling us that the time would be doubled. This is my only experience with Chapman Dodge and it is not a good one.

After showing the tech, Justin Paulsen, and the service writer, Leo Leufkens, exactly what was wrong with the work they did (A/C evaporator replacement) and giving them a chance to correct it, they took a shortcut and didn't do it right. Did they really think they could pull the wool over my eyes after the trouble I went through to show them their errors?? They also left debris in my vent system that is still causing noise. I will never give Chapman another chance to screw up my truck.

Thanks to all of you at Chapman!!! What a fantastic experience from the start. Geena made me feel welcomed and taking care of my car and me are of high importance!!! The maintenance people are first-rate!!! They took care of my car like it was their own. It is comforting to know that you can trust everyone at Chapman! Thank y'all for all that you do and stand for!!!

My friend Ken and I went to Chapman at 3800 N. 89th Street, just to look around Jeep Grand Cherokees. Aaron approached us with a very professional manner without pressure, answered all our questions. We felt very comfortable with his customer services skills and great personality. He is an outstanding Sales Representative. After he gave us price details on a 2018 Jeep Grand Cherokee Altitude. Honestly, I wasn't planning to buy a vehicle that day. I asked for his best deal, he called his manager Justin Cates. Justin is the best. He gave me a crazy, lower price that you could get on a 2018 Altitude. Well, I ended up with a new 2018 Jeep Grand Cherokee Altitude that I have been shopping around for the last three months. My experience was excellent, We waited just a couple hours. I don't like to go to a car dealers. These guys changed that bad impression. I highly recommend, contact Aaron Castaneda and Justin Cates.

Chapman Dodge continues to have a service group I trust for quality work and reasonable prices. I bought my Dodge truck from Chapman eleven years ago and 95% of my maintenance work has been with their service department. I appreciate the assistance of Bee Barrera, Service Advisor. She was instrumental in making my recent maintenance visit flawless, quick, and reasonable.

I have a 2015 Jeep Patriot right it of this lot. I have 1,500 left to pay before paying it out right.
This morning I go to drive it and by front drivers side axel falls right out, Out of no where!!!
This could have cost me my life. Luckily it happened while driving out of my complex.
This vehicular has never been of road. It has gone to California twice and Texas once.
I drive it for miles to and from work. Last week I had the drivers side axel replaced, I ve had engine upgrades, and constant oils and breaks updated.
Does anyone agreed this is a cheaply made vehicle or what!?
I have had older cars who have lasted way longer than this one with absolutely no potholes ever!

Brandon put up with my stubborn negotiation and got me into the car I wanted.

Chapman dealerships are NOT trustworthy. This is my second negative review. I'm extremely upset about Chapman's non-stop marketing (phone calls to my cell, email messages, etc). I've demanded for 4 years that they remove me from their marketing lists but I still get their calls and emails. Something as simple as removing me from their database is a task far too difficult for these morons! Unless you like being the target of 1 to 1 marketing, avoid giving Chapman dealers your business!!!! They truly do NOT care about you.

Javier was incredible, went above and beyond my expectations amd got me out the door in the perfect vehicle

Best customer service I have ever received, I will not go anywhere else! Honest, efficient and friendly - Thank you James!

We actually had a great experience purchasing a new truck because we were fortunate enough to have Blake Toolan as a Salesman. Blake was very knowledgeable about all aspects of purchasing a vehicle, financing etc. and worked very hard to earn our business. I would highly recommend going to Chapman to purchase your next vehicle.

No pressure buying new Jeep. Met our terms. Never asked what our budget was or what we wanted to spend, nice change of pace, Brittany was easy to work with.

Stellar experience from start to finish. Truth be told, I walked through those NEW showroom doors quite skeptical. I wasn t 100% planning to buy; I had to be bowled over; not just by the car selection, but (more importantly) by the integrity of the dealership. Mike Hu accomplished both - demonstrating integrity AND getting the (newly acquired) used vehicle spiffed up and ready to drive. And there s a true team spirit here - Mike, his associate Andy Stephens (Andy, we loved hanging out with you) and the financial team exceeded my expectations. At times, I felt like the only customer in the 100,000sf facility (and there were MANY). Mike and the Chapman team turned a major life event into a seamless experience. All calls and texts were answered immediately. On the day of purchase, we were treated both as royals and as friends (thanks again Andy). I m one happy buyer.

Jeff was an pro! In and out in 45 minutes. I highly reccomend this place.

I was not an ideal candidate for purchasing a car and the folks at Chapman worked really hard to help get me into something that fit my needs, wants, and budget, despite a challenging credit history. I cannot say enough good things about Vaniessia Godinez - she was friendly, patient, and knowledgeable. It was evident that she is passionate about helping her clients and I know I wouldn't have been able to get my car without her help. Eddie Espinosa and Greg Limbeck were also incredibly helpful and pleasant to work with but Vaniessia definitely made the whole experience a great one. Thank you Chapman!

I love chapman dodge scottsdale they took great care of us an got us in a new truck... thanks to Brandon bender for your help... we definitely will be coming back...

Doug Chapman was extremely helpful and communicated quickly and professionally when I took my vehicle in for recall work and an oil change.

This time my service advisor was Dan. He treated me great and resolved the problem with the tire pressure monitior in a timely manner. And informed what could be the causes. Whit the two different advisors I will continue to have my Jeep serviced at Chapman.

Good service as always. Also a couple months ago my girlfriends air compressor went out took it to Chapman Chevy they had it for four days gave it back said they couldn't find any problems. We ended up taking her car here and they found the issue within an hour and had it back to us the same day.

Best service from a Dodge dealership I've had to date. My car was simple... had a recall on a part. When I called, Eric helped me. Took care of everything that morning and by the afternoon, I was on my way back to the dealership in a Lyft that Eric provided me. Quick, easy, friendly. GIVE ERIC A RAISE! The man is a saint!

Great service! Great quality! Everytime I need something done John is the go to guy! Makes sure to never skip a beat, gets my work rigs in and out without any issues!

Took my limited to get service and Dan B. was fast and efficient. Checked for recalls and even gave me a youtube link so that I could learn some new tricks on my truck!!! Thanks Dan.. Andybuycbb

After having weeks of transportation issues, dealing with crazy car dealerships , and pushy car salesmen I was lucky to end up at Chapman Dodge Chrysler Jeep Ram Scottsdale. I immediately felt a sense of comfort and reassurance when I was helped by Leslie Horne. She helped make sure that the purchase was within my means and did not try to force me into buying, which was very different than any other dealership I had been too previously. My experience with Leslie was top of the line. She was very kind and extremely honest with me. She gave me so much information and insured that my experience was great. She was not forceful at all like others in sales. She worked with me to find a vehicle that I wanted- but would also work for me. Working with Leslie was first-rate! I would recommend her to anyone that is looking for a car. In all honesty I will go back to her every time I need to make a purchase.

Had a great experience buying my Jeep Grand Cherokee!

Fast and efficient, I feel confident they will take care of what needs done. Dave Colwell is my service guy, he was great.

From our Salesman Ken to our Finance guy Brian, everyone was simply top notch! Easily the best car buying experience that I've ever had.

The sells team are not very Organized apparently they're 16 manages at work at that store if you call to speak to a manager the person that answered the phone is the manager they don't return calls I tell you their call you right back in ever call you right back worse customer service next to earnhardt that I've ever had to do with

Unprofessional service department makes me wander about the company as a whole

From the first phone call to the last handshake, we felt at ease with our vehicle purchase. Jordan helped us find an SUV that was right for our needs and really worked with our trade-in/purchase price to help get it within our budget. We love our new Jeep and highly recommend Jordan as a sales rep who will take care of your needs. He is easy to talk to and is not pushy in the slightest.