Cerritos Nissan Review

I really dont, considering that when I bought my car you guys practically force me to do it. I was frustated for more than 4 hours, i wann it yo decline. The sale and your guy Pinzon kept telling me that you already have all paper work ready that I need to sign #consumeraffairs #illegal #unfair #rude #unpolite #insane

13, 13 miss calls from this dealership in one week 13!!!! After I had told them not to call me again, they ruined the sale last month when they told me that they can by pass the security freeze on my SS. I called them back last week and told them that if I get one more phone call that I'm going to sue them. Cinthya answered the phone and all she told me was that they were going to put me on the Do not call list but never apologized. Already getting a lawyer to file a harassment lawsuit against them! I even attached a screenshot of how many times they have called me in one month after I told them to atop calling me and that only shows the one number I blocked from them, they keep using different numbers to contact me! DO NOT GO HERE! THEY WILL STALK YOU! STAY AWAY!
(Edit: I don t know how to add photos on here so look for my review on yelp with proof of my claims)

Israel (Izzy) is an outstanding agent who helped us find the right car and price. He is also very friendly and highly knowledgeable about the features of the cars we were considering. Izzy gets our highest rating, 5+ stars.

Thank you for attending me so well that you have a beautiful day

Worked with me and my budget, and did their best to make sure I got the price I wanted

I purchased a fully loaded 2021 Titan PRO4X from Israel at Cerritos Nissan. I have nothing but great things to say about Israel and the dealership experience. Israel who works in the internet sales department worked with me very patiently and always provided me the utmost customer experience. Settled on a price, set up an appointment, came in and was out the door in 2.5 hours including the 20 minute test drive. Thank you for your help Israel.

I am so happy with my grandma's pathfinder they know how to treat people one person who was really great was judy and if you want to buy a car go to cerritos nissan their the best.

Thank you for the bad reviews. We decided to go to other dealership than Cerritos. Better be safe than sorry :(

Eric was excellent in getting my Pathfinder set up for service and helping me get my rear light fixed. He also helped me get home, when he knew it was going to take a while for my light to be fixed as they had to go pick it up.

Very friendly associate who helped me. Jacob was awesome.

Service dept. is excellent...service writers come to meet n greet you...direct right Technician to you...immediate attention then car is accepted for work. Lounge area is good...nice place to work...where are the bottled of water? The water cooler is a good idea but those small cups don't make it...give out small reusable bottles...

I would recommend Cerritos nissan buying or leasing they keep their word.

Jose Real is very professional, knowledgeable about nissans cars and services which helped me purchase my new car. I would recommend this sales agent for future purchases, he went above and beyond the call to give above standard service. I also wanted to thank the guest service lady that also worked with Jose during my transaction she was professional and Made me feel at home at Nissan. Thanks Jose and Nissan

When I first purchased my car a few months back the service was excellent.I Recently went in for service and it's horrible I experienced the worst customer service ever in my life everybody is so rude and Nonchalant it seem as if every time I go in it's a whole new staff. I feel like they should do better inspections on these cars before selling them.Also they need more friendly workers it would help with sales.So I have decided to let everybody I know to NEVER buy a car from here take your money else where.Its sad that the bad employees mess things up for the good ones.I hope to see some changes soon but at this point just throw the whole staff away I bet sales are down with this staff y'all have just horrible thinking paying to put an ad in the paper and going to social media about it I don't know yet

Tony was amazing always will come back because of him and his customer service

Tony Fears is a great asset to your organization. He is professional, knowledgeable, and well versed in customer service! Tony is the only reason I keep getting my car serviced at Cerritos Nissan.

I had an excellent experience at this dealership. Carmen Castanza was extremely helpful and courteous. I would definitely recommend this dealership to anyone looking to purchase a Nissan or any used vehicle for that matter (:

I was checked in quickly for a standard service, and Victor suggested that I have a free recall service update to my rear view camera done. The car was cleaned (it was soooo dirty) and ready for me 15 minutes early! Highly recommend.

I'm confused, I've already given my feedback and I felt it was constructive and useful from a Business standpoint. I will simply summarize: Give Brian a raise. Now please do not ask me to review the same experience twice. Thank you

The service was outstanding especially Tony Fears. He listens and he is fair and honest and tells you what you need and what could wait. He is an asset to Cerrios Nissan.

I love working with Lorena Perez Garcia. She was very thoroughly with her services and always kept me in the loop of my updates. Very nice gal with great customer service. Way to go Lorena!!! :)

Jonathan was very helpful and answered all my questions.

Even though they could not find anything wrong with my car, I wasn't pressure into doing any other type of service.

Oscar pantaleon was very helpful and patient with the process. I got top dollar for my trade in and gave me the best deal and best monthly payments than elsewhere. greatly appreciate his time and service. I'm happy with the experience. Great customer service. I don't think I would have got my new 2017 Nissan at the price Oscar got me. thanks Oscar you did everything on your behalf to keep costumers coming back.

We bought our first family 2017 Nissan Murano SV here last week. The dealership looks nice, well organized, clean, spacious and kid friendly. Everyone is very nice here, specially my sales professional Saul E. who has been very helpful, courteous, professional and honest from our first contact and best of all he has gotten us an awesome purchase deal. I highly recommend this dealership and Saul.
A helpful tip, if you are 100% decided to purchase a car, start the credit application on their website so you can save a lot of time before showing up at the dealership to pick your vehicle. The sales and finance department work really well and fast to get all the paperwork and documents signed and done once you set a foot in the dealership.

What can I say most of my family have Nissan vehicles, we just love them

Walked and was greeted by Jose R. Dealership is very nice, remodeled but the service level is what stands out most. Special thanks to Saif & Jose for making a smooth purchase - great deal. Would recommend to family & friends.

Had another dissapointed experience with Nissan. Sales Manager Robert C. lacks of professionalism. He was very rude, unpolite and has no manners. After I told him of my situation he raised hes voice at me and said NO I m NOT going to help you he turn hes back on me and walked away!!! You Don t Disrespect Me!!!After I bought two cars this is the treatment I get. Hopefully after Nissan Corp and other CEO s see this they get him the professional helps he needs. Maybe Anger Management Classes.I felt belittle, embarassed the way he acted towards me.I will Never buy another car from Nissan!! PS you can see my review on Yelp also.

I purchase my new car here at Cerritos nissan my sale person was Francisco G.
I'm % satisfy with his customer service very polite.

Everything and that end turn good I will like to see a little more up dates to know what is going out with you vehicle and I appreciate that service manager I think he s name Brian for those phone calls and let me know exactly that situation with my vehicle thank you

The staff there are so friendly. Totally prepared to meet your needs and not in a pushy way. I came in to see some estimates and ended up leaving with a new car. They re so polite and try their best to work with what you can afford.

I don t know how these people got my phone number but they call me nonstop throughout the workday.

I really surprised with the service. My sales representative was really good very friendly..

Paloma gave me the best customer service experience was in and out in 15 minutes. Service department really fixed my car and replace 90% of what I needed. I have other things but will bring back at another time. Thanks Paloma for everything.

((((DO NOT BUY UR CARS FROM NISSAN CERRITOS))))) I had the worst experience of my life. they sold me a lemon and when I went to service had the nerve to tell me to go across the street. I have and 11 month old sun who needs to go the doctors appointments and so on so I need my car it s my life.And for them to do this to me and be so rude about it is not ok they bate and switched the car that I test drove.the next day I notice the bumper was zip tied together and I took it back ,Abraham new he was wrong. And he new the car was messed up so they traded me into a new car now the check Engine light is on in the new car. Well I was on the freeway the other day the car stopped didn t not want to go I could have lost my life and so could have the others in my car this is now dangerous PLEASE PLEASE PLEASE do not buy any used cars for NISSAN CERRITOS

The people there made you feel like family.
Pleasant experience

Went in recently to buy a car with my aunt, our salesman Bryan Martinez and manager Saif made the process so easy! Very happy with our time spent at Cerritos Nissan!

Everyone was professional, especially the finance manager. It was a smooth process overall.

They need better communication with customers finance department

I was there the other day with no to little expectation for a first buyer. But was amazed with the people especially to Sunny.. Shout out to you man you're amazing in helping me out. Would recommend to my friends who are planning to buy a car...

I received quality customer service for the first time ever at this dealership. I didn't know what quality service looked or felt like till I was helped here. Not only did they exceed my expectations, but they got me a deal that I wasn't even expecting. Right when I parked and got off my car, I was helped by Christian Paniagua. I told him I came to buy a 2015 Scion TC, and he wasted no time in getting the car ready for me to test drive. He not only guaranteed the price I came in for, but he even went as far as to getting me free car insurance for 20 days while I looked for my own, since I was a first time buyer. He showed great experience and professionalism. Once the price was set, I was helped by the Finance Manager, Luis Gasca, who got me an interest rate I did not expect. At first the lowest rate he could find me was 7.9%, because I was a first time buyer. Five minutes later, he came back with a 5.5% interest rate. These guys went above and beyond, and it's clear why this dealership has so many good reviews. They hire the best.

Service was great technician was attentive good service keep up the good work you guys

Great service and they work for you, getting the best deals available.

They do a great job of being friendly and not pushy about any work

Took my Nissan Maxima in for service and Juan was very helpful answered all my questions. Great customer service!

Be careful when coming here. They might pile on extra, unneeded work.

I brought in a coupon for $42 oil change, the service advisor still charged me $65. Please honor your coupons.

Are Salesmen always friendly? Yes they are and very pushy supervisor....

Ricky and Kris were very helpful in assisting my fiance and I in the purchase of our new Sentra. They helped us get a great price and were very knowledgeable about the product. We definitely plan on coming back and working with them to purchase our next vehicle possibly the Titan XD.

The service was great didn t take as long as we thought and got a great deal in a great car. Definitely will go again in the next car we get

Had a wonderful experience learning about their new cars, and everyone seems friendly and helpful

Tuesday, I spoke with Katia. I told her specifics of the truck I want to buy. I was so happy when she said she had one and three others she wants to show me. Cool appointment set for Friday. I arrived to the dealer. They did not have the truck. This is a Marketing tactic that wasted my time in forcing to sell something that I do not want to buy....JUST BE HONEST Nissan

Really nice asrvixd Bryan was really helpful and answer all my questions. Nice environment

They were all friendly and although the services took a long time I did not feel desperate to leave

from day 1 when I purchased my car to the last service I've had on it they've done an excellent job !

My husband and I are from Las Vegas, NV. When we found a 2018 Nissan Murano we wanted at Cerritos Nissan we were happy to drive the 275 miles to get it. We asked for the all of the paperwork ahead of time and they refused. We were pre-approved with our credit union so we did not need dealership financing. When we arrived our sales agent Yarely "Yaya" Hernandez, Internet Sales Manager, was very nice and we sat down to complete the paperwork. One of the first items they had us sign was a credit check- When I tried to refuse Ms. Hernandez said the credit would not be ran, it was for ID purpose only. Long story short the credit alert came the next day. Cerritos Nissan ran the credit check. I called the Manager of Finance and was told it was a soft hit and would not affect my credit. When my monthly credit report came it was a HARD INQUIRY! It will stay on my credit report for 2 years. I am a very disappointed customer and I learned a huge lesson. Do not trust this Dealership, trust yourself, NO MEANS NO!

It was a fast and really good experience... No haggles, straight forward. Francisco was very helpful, and so is Michelle.

I had problems here. I bought a car 3 weeks ago and I get a call today saying I need to return it because I could not get financed. What s going on and why wasn t I told this before I was approved. This really hurts because I need a car and now I have nothing. And they want it back!!!!

So they tell me to call the manager which they never called me back. I spent all day on the phone calling. No one wanted to talk to me or help me. But they want to put me in a different car.

I will never come here again!!!!!

Very friendly and informed us about everything about the car

Amazing Customer service from Bria she was so AWESOME!!! she told me everything about the car from the engine to the tires without me even asking such a great sales person if you go i recommend Bria such a sweet heart and not pushy at all she's not a shark she's a dolphin ! let u just go w the flow and i love love love it ! and i love my new Nissan Sentra :D

My wife and I were very satisfied with our experience yesterday at the dealer with Miguel Parra.. He greeted us as soon as we arrived at the dealer with a smile and a very friendly attitude. We visited 4 dealers before nissan and Nissan definitely stands out in customer service. He worked with us patiently until we got the best deal for our best choice of car. We drove out of there very happy with our 2020 Nissan Pathfinder. We Will always be back to Cerritos Nissan for all our needs. Thank you

Saint was very helpful and gave me a good deal on a brand new car. I really recomend this place

Im never going to come here againg they dont do what they promise. None of the service they charge me for was done to my car. And when confronted they blame each other that they were told not to do so. And than take your car back in for service and make you wait another 3hours the car comes out the same. The only thing the did was an oil change.. And not all the other stuff.. B/S.

They are very profesional and advise you about the best option .

Very good experience trading in my car here. Their team is very very welcoming, friendly, and helpful. Aaron and Enrique were awesome to go through the process with. I can tell they have a genuine interest in Nissan cars as we got to talking about some of the historic Z cars back to the 70s. It s nice to see that their whole team enjoys helping their customers to such as high level. I did have a problem with my car(Its a used car) about a month after purchase and Nissan 100% took care of it quickly and at no charge to me. Tony in their service department was really helpful and walked me through what happened. I bring this up because it goes to show that this dealership isn t just a make a sale and then stop caring place. Even after they ve sold a car, they re still always great to their customer and show genuine care to making sure we re all happy with our new Nissans!

Karen from customer relations is no help she didnt want even hear out my problem not sure why she got that position??? Nissan should really consider someone else

My experience was excellent from beginning to end. Everything was explained in detail and they made me feel very comfortable.

I am very pleased with Brian Guillen he has awesome customer service. Very professional and treats his customer's like family. You should have more people like him in your office. Thanks

Jose Real is a sales consultant here, I highly recommend this man. He is a great and patient man that helped us quickly find a wonderful car. I got myself a Nissan Altima 2017.

Service employees were really nice and courteous. Will surely return for my next service.

Very unprofessional dealership. So it starts by stopping by and spending 4 hours getting a deal done. I know my situation was a difficult one. The sales person I had was new and courteous. When we came to a final deal I was surprised they got ot done. I was thinking what a great group to work with. From here it went all down. First off they make you ring this pathetic bell that you bought a car when you didnt really because the bank has not approved it. They make it seem they are selling cars left and right,but that's not the case. They lie to you that deal is set ,have you sign paperwork and meanwhile you go home not sure if it is to good to be true. Since my deal was complicated I waited on finance manager to call me. The girl that answers the phone has attitude to begin with and actually said she left a note and email to Giovanni to return my call. I never heard anything. This is already two weeks out. I call again to see what's status of deal ,finally Enrique tells me deal got through just to find out my car I made a deal on it's back on website for sale. Wth is that. They are so quick to tell you that deal is done,so quick to do paperwork,so quick to be nice to you during deal,but so quick to put a car back on site,that I thought I did a deal on without knowing nothing. My complain is not getting car, my complain is about the unprofessionalism that the finance department has and how curt they were after you leave dealer,and no integrity to call customers. You are not following your own moto at all. You talk about having customers for a lifetime. I will not be coming back here.

Got my rogue serviced here and received an excellent job and I'm completely satisfied

Good, Clean and quick service, the front desk help was excellent the associate answered all my questions and kindly took care af all my concerns ..thank you

Prompt and professional service. I received a call from the service department informing me my car wasn't ready at the estimate time first given which was totally appreciated because I can complete some unfinished tasks. He gave me another estimate time of completion and my car was ready before that time which was great! They cleaned my car and vacuum the inside. It needed a bath! So yes I would recommend Cerritos Nissan!

I am very happy with the service department Brian member he exceeded my expectations with every step while my Frontier was being worked on for maintenance plus the great service with all the Cerritos Nissan team!!

Very happy with my service,specially with my sales rep Malu since the time I walk in the parking lot I got her attention she was really respectful and helpful show me and walking me threw all car deals that they had going on I would really recommend anyone to ask for her for any help on car deals at Cerritos Nissan she's so professional.

The Salesmen could have been more helpful when I was returning a vehicle versus walking away when they found out I was there to pick up my car. There was no support given or social skills used to help guide me to the right location. However, Mike in the service department was spectacular and I will be only asking for him to service mine or my sons car from now on. He went above and beyond expectations.

Tony was amazing! I came in for an oil change and he had let me know that they were going to fix something else but it was covered under my warranty! Tony and Cerritos Nissan are always super efficient and fast whenever I go in for a service! Highly recommend!

Great group of people...easy to work with go out of their way to help...

Had a great and easy experience! I was originally interested in a highlander but after visiting Nissan I went home with the rogue. Best choice by far couldn t be happier. My salesman and financial advisor were both so helpful and answered all my questions and concerns. They went above and beyond. Thank you

Horrible. Told me on the phone they d beat the deal I had, drove from Perris to Cerritos only to not beat it. Only partially beat it then call me a liar. Then say they aren t disrespecting me after calling me a liar. Craziness. Won t return.

Customer service is great but the car have fixable problems that I felt should of been adressed before I bought the car since it supposed to be pre certified. Other than that the reps are very professional.

Juan took great care of me and my needs. He should be commended and given a raise.

Take our car for service when it is due
. The only problem is the labor charge. If u see maintenance of 389.00 then the labor cost is 341.00 then there is a problem. I can understand if over 1/2 of that is for parts but it is not. Be weary of when u take ur car to the dealer. Even if things don't need replaced u will get charged for them making a check Mark on a piece of paper. For some reason Toyota treats me better than Nissan...even my first 2 years of oil changes were free at Toyota...

Very good service, people with a lot of pasience, friendly and with a lot of education