Ray Bates

Review of Cerritos Nissan

Service department messed up and overscheduled so ...

Service department messed up and overscheduled so my appointment was pushed. Should have known I'd have an awful experience when it's starts off so rough. Got ZERO updates except when I tracked down where my rep was hiding. PLEASE go to CARSON NISSAN because you have options and this place only wants to sell you more services you don't need while you wait hours for the ones you scheduled ahead of time. FINALLY got my car after 5 hours of waiting, wouldn't have minded if provided ANY updates. Had to keep hunting down my service rep, think he was avoiding me because of how backed up they were. He did apologize in the end. HOPEFULLY this was just a bad day there.