Beatriz Gallardo

Review of Cerritos Nissan

We came on a Saturday

We came on a Saturday
..like normal negotiations take time. We were verbally promised brackets to be placed and to return Sunday. We returned Sunday as we were asked to do. Car was NOT ready..service center closed on Sundays. We wasted another day. Monday comes..we come to pick up car because they called it was ready and it was not ready. Waiting for the 2nd pair of keys of which should have been ready. I am disappointed with the customer service.We never took the car off the lot until everything was completed. The manager than said we could return it and revoke contract of which we gladly accepted. A financial mgr helped us. States contract is now void and signed a paper with vin number. We entered the front door and asked to exit through the back as if we did something wrong when in fact..They failed to meet verbal and written agreements. Buyer be aware. Read carefully what the car cost and what is on the contract. Thank you.