Centraal Beheer Achmea Review

Often difficult to reach. Making a lot of effort to get something done.

Here too bad experience with central management, case of claims handling. Then switch with my package (home insurance, 2 times car, camper and scooter, legal assistance). Had a nice conversation with Nico Brouwer from the claims settlement.

Difficult administration and handling. Not recommended (more).

Beautiful and inspired location! Even inside you experience the Veluwe. What a light and green. I even came face to face with a deer. You will experience a warm welcome and a pleasant atmosphere here.

Made a very stupid mistake to take out my car insurance here. My complaint will not be processed, I will not be called back and they will not meet their agreements!

I have a few insurances with CBA for a few years. Happy with the services provided so far, and I'm especially relieved that when I finally needed to utilize those, the processes went smoothly. The waiting time on the phone can be quite long but the people who have handled my cases so far have been understanding and helpful. My claims were also resolved quickly and no non-sense.

Visited LAB55 / Centraal Beheer yesterday as a finalist of the FOTY Awards.
I was in the first group and was the first to do my photo shoot and record my video pitch.
We were received very warmly in the lobby. What a beautiful building! Lots of space, light, beautiful interior with plants. Truly a place where you feel "at home".

We advise NO insurance here, treat customers like old dirt

Worthless, terrible, paying 15 years of full premiums, then they are your best friends, but if there is something and they have to pay you, you have to see what happens. Then you suddenly have to deal with completely different people and they really do everything to not pay you !!!!!

Speaking of #officegoals. Very beautiful and inspiring office with a mini urban jungle. Easily accessible and plenty of parking.

Legal aid VERY, VERY poor.

You always pay a premium to be left to your own devices.
Caught them twice on a huge blunder.

They will deny it but have demonstrable evidence.
They apply their own rules, while this is more cost-effective for themselves and the customer has the least return and the most tension.

It is better to hire a lawyer instead of working with these amateurs, prutsers.

They are scammers !!

Nice spacious place to work, network and record my pitch video for the foty awards.

Get advice by telephone about travel insurance. Clearly discussed with the lady on the phone for which I needed travel insurance. And proceeded to a continuous travel insurance. A few years later, unfortunately I have to use my travel insurance. And what do you think, I am not insured for which I have explicitly taken out insurance. If you then indicate that the phone conversations are saved, it is unfortunately no longer available. The lady on the phone did not make a note of our conversation at the time (which she apparently should have done) and so you are out of luck. Paid for years for a product that was not applicable to my situation. Think along? They sure do. Whether you do not want to take out other insurance. Unfortunately, with central management you are a number. And you are no longer seen as a customer. Even the complaints department only submits the problem to the customer and does not think about solutions.

Hester Laurens helped me very well. She also took the time to give me good advice. All questions were answered neatly and even with additional information. I am very satisfied with this employee.

Very nice office, especially the continuous playback of all commercials makes it nice to have to wait

For now, I can reward this company with 4 stars. I had experienced 'letselschade' , and everything with formalities went fast and smooth. The case is still ongoing, thus I will put ultimate review, when it is over.

Very satisfied with the service of Centraal Beheer. Several times super help with damage, fast, adequate and friendly, without nagging. Definitely recommended if you are looking for good insurance for household effects, WA, or otherwise

Recorded my pitch video for the FOTY Awards 2018 at a very nice location of Centraal Beheer last Saturday!

More than 40 times mail returned because the previous residents moved more than 6 years ago ... still receive confidential letters from previous residents. Have been in contact with central management several times but they do nothing about it ......... dealing badly with your customers

Centraal Beheer is an insurer that does everything possible (in a positive sense) with regard to AOV insurance to get someone back on the work floor. They provide and tremendous support and empathy is very important to them. The companies they work with are also highly specialized. I have had a pretty tough period, but thanks to the support of Centraal Beheer and Condite, I am stronger than ever before!

One thing remains to say to me: Are you self-employed and looking for AOV insurance? Look no further and contact Centraal Beheer!

Don't let my son drop his phone in the living room, it's not insured.
Outside the house it is, bland. If you are honest about the cause, you will get the hang of it. Really call Apeldoorn ....

Pussy insurance that doesn't do anything for you, I'm glad I'm leaving here soon.

Last year had a moped insurance with Centraal Beheer. Moped sold. Now this year again bought a moped, and again taken out insurance. To my great surprise, I was not allowed to insure my moped. I was registered as a defaulter with FBTO. And this was also part of Achmea. Of course I contacted FBTO to check what was going on there. Turned out I had a debt of no less than 11 euros from 2019.
This went entirely by me. Of course I wanted to pay that 11 euros immediately. This did not work, because they knew to tell me. You are now registered as a defaulter. And this registration will remain for 5 years. On my excuse to central management, that the previous insurance was always neatly paid, I received the answer "correct. But ultimately no reason for them to insure me again. Fine insurance company. For 11 euros you are registered as a defaulter. You can solve it, but for Centraal Beheer it will end, so find out for the next 5 years.

Every time I needed to arrange something, I received very good help over the phone and everything was explained well. You quickly have someone on the phone and there are no intermediaries. You also don't feel like you're talking to a robot, but a fun person. It is clear what you insure yourself (or others) for and the prices are neatly indicated.

I went to lab55 because I am in the finals of the photo awards. What a beautiful building! So much light and so much space!

Worthless. The handling of a simple claim with the car had to last 1.5 months, with the "specialist" of Centraal Beheer Achmea constantly frustrating the situation by putting pressure on the garage to pass on lower costs. "Then give a discount on the materials," he kept saying, even though they were already put in at the purchase rate. So worthless company, just like the rest of Achmea.

Very difficult company, not a pleasant conversation.
Later on I was helped by another employee in a decent and understanding way, unfortunately I had already decided to take out another insurance policy.
Sorry, but unfortunately I can't give more than one star.

Worst insurance ever. Better to shop further than insure with these scammers.

Always know to come up with a nice story why you are not insured for something.

For years a customer and sometimes needed due to damage. Never had a problem. Everything was handled friendly and very quickly.
Top company.

Today I received by mail a fun birthday's card sent by Ms Oostindie of Centraal Beheer. I was here so pleasantly surprised I got here just a warm feeling really great. As stated in the card that the card might come a day later but no less sincere, this lady is absolutely right. Again Ms. very nice of you now I know why I'm in Central Administration. Sincerely Louis Writer

Bunch of scammers with your DIY scam! Don't fall for people. Anyway, an assignment is split in your stomach without permission. And canceling costs money. Haha didn't think so. Bloodhounds. Also cancel all your insurance policies!

was unlucky dropped a cup of tea on my opened laptop, in my circle of acquaintances everyone has ever had an accident at home I heard. years never had or caused damage, car insurance private 2 drivers 50 years damage free lucas bosma have called Monday approx 12 minutes Tuesday again 10 minutes always 8 waiting for you

Central management. Thank you for all the clarity, a good and nice company to carefully climb to higher steps together.

Top location. Spacious, light and easily accessible.

I had bad experience with the reisverzekering of centraal beheer, they rejected the claim which I think is not a genuine reason. I cancelled my insurance with them immediately.

Very poor service, site often does not work well. Many things unclear and you are accused of everything. I apparently bought a car with window damage. But because I made it in the dark, and the crack was only visible from a certain angle with the right light. I only found out when I heard a crack on the highway, how can I know that the crack was only 10 cm on top of the original crack. I was in a hurry, it was dark and late.

Now I just have to look for another insurance in 1 month, because they cannot trust me or something, have been a customer for several years with multiple insurance policies and never a claim o.i.d. done. And then you are unreliable.

They themselves have indicated that they want to cancel an insurance policy 3 times, they still let it go through, also not really reliable.

Ball tent

I would look further if you want some service and a good handling of claims and others.

Treated unfairly and unfairly after submitting a complaint, simply stop taking out insurance for 1 year. No more car insurance here! Bah bah fortunately other insurance Employees who are honest

poor guidance. at the time of claims handling everything is nicely noted, but as soon as they really have to compensate something, many apologies about the depreciation of the value of your household effects. If you ask where it is in their policy, it is in line with the market. Never again..

Good service always friendly.
Nothing to complain about

Shocking how bad the 'my central management portal is'. Obviously, no one is watching from the 'customer journey'. Very annoying that the self service portal is so bad that I have to make calls every time (and that the staff on the phone keep confirming the problem).
Central Management: Feel free to contact me to learn from customer feedback!

1 star is still too much, putting me down as a criminal / defaulter because 1 bill of 23 euros from July-August has not been paid, which is always done by direct debit! The remainder has all been paid by the customer for several years and the following premiums have also been paid properly. You do everything through the mail very unprofessional company if you miss something there you will be kicked out and you can hardly insure yourself for my home and other insurance. And oh yes the cancellation of the insurance is done by mail !!!!!!!!!!! I also have a phone number! central management!!! which is just in your system !!! Isn't it difficult when everything has been paid, but 1 bill is not available, so you can contact us by telephone and ask, sir, is there still an amount open? No then it will be said if we have to call everyone then we will be busy !!! this is really laughable ..... you want to be a large company then be professional and call or send mail to a home address and not via e-mail there are people who do not follow it digitally or miss it because it comes in the spam or in my case a wrong mail address! So I always have to check online whether something has been paid or not while everything is on automatic debit? I also work during the day .... And yes, as said, it also appears that you have used a wrong email address !!!!!!! so where is the fault ?????? I'm in trouble and you don't care. Put people on the acceptance and let them view payments and not a digital sample which is an automatic system with check marks! Last word has not been spoken about this, I am not the only ex customer of yours who has this problem! a refusal of insurance has far-reaching consequences for a family, and this only concerns a few euros !!!!!!!!!!! Who is here now defaulter or who has a DISPLAY !!!! Kifid has already been called in and was very surprised at this turn of events, there are even people for a few euros with these problems is that justice ?? This is stated in your conditions that if longer than 3 months "an invoice has not been paid" you may cancel it unilaterally but you do not cancel !!!! the system does that !!!!! So I'm being judged by a digital sample and what puts me as a defaulter !!! With all its consequences. But that does not mean that it is legal! And by the way, sending me a gift that does not come from central management but from an employee whom I spoke to and said was absolutely right. So again your own employees think your policy is already mismanagement

I have been a customer of Centraal Beheer for years. I have all kinds of insurance policies. If something happens to your car or something breaks at home, you call Apeldoorn and it is arranged in no time. My car drove total loss and got a very good value. After transferring the car the money was directly on my account. Spent a week in a replacement car. My phone was broken by the kids and the same money was paid to make the screen. I am satisfied with the service.

What a great service we have experienced from Centraal Beheer.
The handling of a leak and consequential damage exceeded our expectations.
Compliments for your way of working and level of service!

Fam Vuijk
Oud-Beijerland

Centraal Beheer, ik zit er al jaren bij en moet zeggen altijd netjes geholpen en als er wat is wordt dit altijd correct opgelost. Prijs voor wat je krijgt vind ik goed, wil zeggen ga zo door.

Scammers. Do not keep their promises when it is so springy.

These are people who hate other people and want to destroy. They do not help you! Do not take any insurance with them and forget about central management. Be sure to stay with people who have a heart and are honest !!!
Thijs, stop this nonsense. I've been working with you for about 30 euros for years. You can not give mistakes. Only people punish for your mistakes. That's why I do not say heart or honor. This one star is still too much for you !!!!!!!! Once again people from the Netherlands do not take insurance with these hypocritical people.

Not a good word for Centraal Beheer Achmea. Due to a mistake by our maternity nurse, we have had a lot of water damage in our home. That in itself already caused a lot of stress, but contact with Centraal Beheer was even more stressful and, above all, very frustrating. The communication from this company is bad. Staff contradict each other and they never call back. The weekend staff in particular is very unprofessional and unkind. They have never heard of empathy. The pinnacle was that we were even accused of fraud while we only wanted the damage to be dealt with as quickly as possible because the situation is just unlivable with a newborn baby. This eventually took 6 weeks after a lot of pushing and pulling on our part. Conclusion: the only thing that Centraal Beheer is very knowledgeable about is to make it as difficult as possible for you. You would almost throw the towel in the ring out of frustration. So think carefully before you take out insurance with this company, because if you need them once you will have to hang out with them on the phone every day (we have been doing this for 6 weeks) to hopefully get something done.

Thanks for the dent service day in Zwolle well organized, other insurance companies and an example can take this.

Scandalous how they deal with regular customers. Downright bastard.

6 years of premium paid, always neat and never a penny too little or a day late. If I wanted to take out car insurance today, I couldn't !!!!!

Yes, you have often claimed was the answer, among other things to your household effects.

Besides, they didn't care whether I was to blame in the claim or not. A report is a report was their answer.

Paid for 6 years, 6 years !!!!!!

In itself satisfied with Centraal Beheer. But first you had a good savings rate, and now no longer. The home insurance also suddenly went up by more than 300 euros per year, without changing the package. Only because you changed the conditions. As a result, no longer in line with market conditions. Unfortunately to cancel. Money that I had received had received back super fast!

I have never experienced such a bad insurance company as central management. tinkering with premiums, writing off too much per month, 1000 letters per week, having to call continuously due to incorrect things, and eventually the customer is appointed as a bogeyman. NEVER for me again.

Recently everything was transferred to Centraal Beheer. Super society. Always friendly An the phone, good coverage and competitive premium.
Other companies can take this as an example

Very bad insurance. Look for all sorts of points not to pay. All risk is simply a waste of money, because the counterparty compensates your damage anyway. Prefer legal assistance and no hassle with Central Management itself.

Have a car insurance with this club and pay 33 euros monthly, I receive an email on Friday that the insurance will be retroactively increased to 86 euros monthly !!!!!! They also want to reclaim 120 euros which I think is a strange amount. This is terror and smells like scams, they lure you through Independer with a nice amount and then after three months they just increase it by more than 150%!
What kind of club is this? I cancel all our insurance policies.
Be warned that you're going to work with this mess.

A very bad and expensive company! Think very carefully before taking insurance from this company. Premiums are much higher than at other companies and employees provide different information and are surprised how their colleague may have provided certain information. Furthermore, they do not adhere to call-back agreements and make administrative mistakes that make insurance 'disappear'. There are always 'failures' in their system.
Be careful with claim-free years. If you are not alert you 'lose' your claim-free years.

Efficient, effective and modern service with travel expenses insurance.

Not only expensive, but also not good value for money. Damage windows after 10 years not reimbursed. As if double-glazed windows no longer last. Furthermore after 30 years of loyal problem-free customer (home and car) find out that they are not customer friendly and empathetic at all. Premium is 20% more expensive. I would never recommend central management to anyone again.

Nice location for recording pitch video for the FOTY awards 2018 ...

They don't want to insure a fast car. Not until your 40th age. Well then I'm almost dead.

Really very badly helped with my legal expenses insurance that went from 90.00 to 121.00 a year. People do not listen or are so stuck in procedures that they cannot listen. Sad and for me reason to take everything away.

Centraal Beheer known for the hilarious "Even Apeldoorn Bellen" commercials. Super company to work for.

BREAKDOWN / REPAIR WITH ALLRISK INSURANCE 'REFUSED' EVEN AFTER CLAIMS AGAINST PARTY. JUSTIFIED SUSPECTED OF FRAUD. CENTRAL MANAGEMENT: NEVER ON CONNECTION!

If I want a quote for car insurance, it will be refused because I have had 1 claim in the 4 years that I have my driver's license. So you have insured two cars for four years and paid more than 4000 euros premium and if you have a case of 2000 euros you are a risk accident. And I only got this answer after I had them on the phone three times. Congratulations hearing insurance!

A customer of central management for several years without any problems. Called a friendly employee after selling our car to cancel the insurance. Very nice conversation, you are listened to well and nothing is spread. And how sweet it is that you also get a gift sent home for the future little one .. While you are no longer a customer! SUPER SERVICE!

Nice workplaces. A lot of space. A pity about the coffee.

Also recommended for students. I have contents insurance and this includes my main products: laptop and smartphone. Top customer service too, everything is clear and a no-go happening with hidden fine print.

In addition, you will receive the amount to be reimbursed paid into your account in advance and not afterwards!

I will also switch as soon as possible, because central management is no longer customer friendly. (it will go well with the business then they no longer need the customers)

Had a great conversation. Think with you. If you do not understand something, you can simply indicate that without feeling yourself stupid!

Car insurance is drama here !! Don't start !! They keep digging until they find something in their conditions so they don't have to pay you out in the event of damage.

Make assumptions that are not based on truths. Turn things around!

Beware they record all phone calls so if you use 1 wrong word then this will be used against you once!

Here with a big bow around !!

Years have been insured, but in the event of damage, everything is called in to avoid having to pay! .. I am looking for another!

this insurance never hurts. they are correct, neat and honest. They explain everything well and you don't have to ask for a discount. If there is a discount then this is also given. For me there is no other insurance policy than Centraal Beheer Achmea. Primary insurance company.