Marit Naomi

Review of Centraal Beheer Achmea

Not a good word for Centraal Beheer Achmea. Due to...

Not a good word for Centraal Beheer Achmea. Due to a mistake by our maternity nurse, we have had a lot of water damage in our home. That in itself already caused a lot of stress, but contact with Centraal Beheer was even more stressful and, above all, very frustrating. The communication from this company is bad. Staff contradict each other and they never call back. The weekend staff in particular is very unprofessional and unkind. They have never heard of empathy. The pinnacle was that we were even accused of fraud while we only wanted the damage to be dealt with as quickly as possible because the situation is just unlivable with a newborn baby. This eventually took 6 weeks after a lot of pushing and pulling on our part. Conclusion: the only thing that Centraal Beheer is very knowledgeable about is to make it as difficult as possible for you. You would almost throw the towel in the ring out of frustration. So think carefully before you take out insurance with this company, because if you need them once you will have to hang out with them on the phone every day (we have been doing this for 6 weeks) to hopefully get something done.