Peter Jacobs

Review of Centraal Beheer Achmea

Get advice by telephone about travel insurance. Cl...

Get advice by telephone about travel insurance. Clearly discussed with the lady on the phone for which I needed travel insurance. And proceeded to a continuous travel insurance. A few years later, unfortunately I have to use my travel insurance. And what do you think, I am not insured for which I have explicitly taken out insurance. If you then indicate that the phone conversations are saved, it is unfortunately no longer available. The lady on the phone did not make a note of our conversation at the time (which she apparently should have done) and so you are out of luck. Paid for years for a product that was not applicable to my situation. Think along? They sure do. Whether you do not want to take out other insurance. Unfortunately, with central management you are a number. And you are no longer seen as a customer. Even the complaints department only submits the problem to the customer and does not think about solutions.