Castorama Reviews

Very well advised on the products and their use. Rayon painting.

Well organized, you will find everything
The sellers are not always able to inform you, it will be necessary to find another: - /
Great choice in all departments, at all prices
Clean store and rather tidy
Easy access location and ample parking
There's even a materials yard for the bigger jobs

I was looking for a garden chest of very interesting prices and a lot of choice as well as chest size and the seller who advised me to help put it in the cadie because I took a large chest of He asked me to ask the cashier to ask someone to help me load it into my car but I did not need to ask because the cashier offered it to me. Congratulations to your team as they are very helpful and dynamic helpful and all that with a smile

Yesterday and today. ..in two days I am super disappointed .. yesterday in the electricity department. ..the seller has nothing to do with the customer and today ray fixtures. ... I disturb the seller royally ..... it is a customer who informs me. .... casto englos the sellers do not assume their role ..... by cons Casto Bondues .... a big thank you to the seller of the department of electricity to get the medal to find the item quibme missing and for Alain a cashier who has us great .... mega .... helped, high quality staff in Bondues I put so

Big problem when ordering a tile. Time more than 2 months to get it !!!!

This Sunday morning for a mobile air conditioning
Very professional information and advice
More than friendly welcome
thank you for everything

Great store for more than 20 years that I have been a customer at home, pleasant and attentive staff I just regret the casto card which is more for regulars than occasional but regular DIY enthusiasts

Help ......
You go with 1 gift card that is normally used at home and 1 time at checkout c is NO
Yet it is well noted black on white Castorama
I was told it may be valid at Casto in the Paris region!
Of course !!!!!!!!! I will go to Paris to use a gift card of 40 .... very consistent answer!
In short not nice at all .....
thanks again

Can be more expensive than the competition but a staff always attentive and good advice. We find everything we want, at the top

Normal DIY store, quite diversified material, choice, subsidiary of brico deposit, by against me to control my receipt far behind the cases, intolerable !!!!, if they do not trust the cashiers, it is their problems ( shameful even for their staff), if this persists my choice will turn to Leroy Merlin !!!!!

Just a Casto so not enough to get into big explanations

After buying several months ago for several hundred euros of material ... I come back this Sunday, April 7 to repeat a purchase of the same size ...
On the Castorama site, on Google and even on Facebook, it is indicated "exceptional opening" for the store of Englos as well as that of Bondues.
Now, the two shops are closed this famous Sunday!
The answering machine of one indicates the hours of week without more explanation, the answering machine of the other turns you in loop their spitch of their 50 years that unau listened during 8min thinking that the reception was busy ...
I sent a Twitter message, an Instagram message, no answer, no explanation, or even a simple apology 3 days later.
In spite of this lost time, this wasted essence and this pollution created free and an early awakening a useless Sunday morning ...
Today in store I get quite an uncomfortable reception on the subject at the Englos store: "it's on the erratum M., and it's on the radio! "
Ok thank you ... the erratum is inside the store and I do not spend my life ... and the radio ... well everyone does not listen to the radio and those who listen to it do not necessarily listen to the channel that speaks about it or even at the hours when we talk about it ...
On the other hand, to update its site or to make a message on the most effective means of communication nowadays (internet and its networks) ... why ?!
After meeting a manager, I had an apology, but do not be fooled, there will be nothing more.
Sad business circles where we pump as soon as we can but when it comes to making a gesture, as low as it is in recognition of fault and loyalty of a customer, well there, he there is no one left!

Good DIY store on the outskirts of Lille.
Having small jobs to do I managed to find everything I was looking for. It is also a store that gives ideas for decorations for your home.
The store is easily accessible thanks to its parking lot and the checkout is always very fast. I really liked the cleanliness of the shelves and the store in general.
I recommend !

I never find the products seen on the Internet
So buy on the web but at least expensive so often elsewhere, too bad

Super seller and good handling of my problem for the closet doors thanks to him I succeeded I say bravo and thank you

Very good store perfect home staff on the shelf a little less available but effective

The products are diverse and varied and despite the fact that Castorama promotes its own brand, the sellers also know the other brands.

No article on their website and that, even after choosing my store. 40min drive in the heat for nothing. No choice!

Very large store where it is difficult to find his little ones :-)
The sellers are few and very solicited. Nevertheless the reception is good and the information correct, even if the piece sought was not sold in the store. The seller told me a competing sign where I could find my happiness

Purchase of a worktop at a good value for money with cutout, pleasant staff

Many choices, I bought a garden shed on the advice of a very competent garden advisor and I do not regret it also made to measure closets of good quality.

Store with a good value for money, each time we find our happiness. We have redone our entire house by providing supplies to you. Never disappointed with the quality.

Advise by Hamed in the service brick of parment that happiness

We find everything at fair prices
For Sunday or experienced do-it-yourselfers

Castorama very well not much to say it's a DIY store we find almost all the staff is rather nice despite do not always know how to answer our questions

On Saturday I make an internet order so I pay for product in stock at the store so I make an appointment to pick up the product on Tuesday at 3 p.m. Tuesday morning they call me to tell me that the product is not available and that I have to go for a refund because if not I have to wait 6 weeks to get reimbursed for who is laughing at we thank you no wonder that you are going to close stores

Not advisable at the height of the dressing department can not answer questions

Nice shop Nice person when we do not bother to discuss By cons prices are too high It does not fly with a spoon is too bad A brico depot next to it will do them good

Very good store with a wide choice and sellers very available. I recommend.

Poor professional customer management
After 4 emails and 10 phone calls with unanswered messages ...... still no news of my orders .... Fortunately The Bondues store has caught up with all of this ... the situation does not explain everything you would have at least could try to call back .........

No worries with this store .... Nothing to say. We find everything and advice with ....

For the choice of prices and especially the helpfulness of the staff always listening and good information

Very well informed and advised on the shelf. Very smiling and welcoming "julie" cashier, quick and efficient.

Casto is the tradition. It's a bit pricey but you can find everything. The staff improves and becomes more friendly. It would be a shame to see the historic Casto closed.

Thank you for your welcome, I will be back quickly and with pleasure ...

For my part the staff was very welcoming and attentive. I recommend.

Very large DIY store and in addition to the nice people

A lot of diverse and varied products. Shared opinion at the seller level. One day we will say that with certainty and the next day another seller will tell me the opposite ... We can not always know everything, I prefer a seller who says to me "I do not know, I will inquire with 'a colleague' rather than possibly telling me something stupid. ; )

The agents of this DIY store are perfectly listening to consumers and advice is good quality
I invite you to go there

Great choice in the store my very few personal to inform us and poorly trained !!

Nice shop a lot of choices but to review the labeling of products is tiring to always have to run after the sellers

15 meters in line at the cash desk on a Monday evening 6.30 p.m.
"Good evening, cash desk hosts or hostesses are absent today?
No sir 2 people at the checkout is normal ... "
Ah yes 20 min wait is normal ...

I love this store better than hellemmes or bondues
1-employees are pleasant to listen and professional
2- employees are beautiful and beautiful
3- The decor and the store are visually pleasing can not say as much of the other two ...
4- the choice of the choice of choice
It's even weird so there is choice
5-less than 10 minutes with 5 people before me at checkout,
Efficiency of employees = happy customer

Nice sellers, you can find everything in a very clean store.

Casto customer for 20 years I am disappointed that Casto abandoned the checks I received with the Casto card I find that the 10% is useless being craftsman I preferred to have checks for my family

good layout of the store, with an outside part for the garden and built centiare.

A great DIY store has everything at reasonable prices

An excellent welcome, friendly and very professional advisers!

Arrived in front of the materials court at 4:05 p.m. and be thrown away by the security guard who tells you it closes at 5 p.m. and just 4 cars in front of me!
I took 1 hour on my working time (and yes I also work).
Thank you I will remember it !!!!

Nice sellers and available. The home agent is a real guide to customers especially when you start in the DIY.

Waiting very long, sellers little endorsement, and no help especially regarding the gardening department and outdoor yard. I will not stay there again.

Great advice from the head of the department sdb Frederic: he is very very pro! Bravo casto for this recruitment! (And you can give him bonuses and even increase it to keep it)

Very welcoming and responsive staff .... very satisfied with the kitchen cupboard drawers I just bought.

My husband and I went to Castorama Englos yesterday to make a big order of closet doors. 7 packages of 40 kg each. To transport them we rented a truck of the sign. We were both on site and being 7 months pregnant, we asked for a salesman to help us load the truck. Several calls to the microphone were made. No one has ever come to give us a hand. The security guard who did the inventory of the truck with my husband went off. Several vendors passed us looking at us and seeing my difficulties in carrying these packages with my husband. None stopped. I find this unacceptable and will no longer love Castorama englos.

We find everything but despite all the garden plates a bit expensive

It looks like they're working for NASA, frankly some do not even deserve to be commercial, we feel like they do not like talking to customers, I wonder why they do not go looking for other things.

Quite impractical parking staff very helpful but unfortunately no priority checkout open or for disabled person damage

Certes ce Casto est "moderne" mais comme dans tous les Casto, la disposition du magasin semble illogique et le passage en caisse est d'une lenteur....

Good quality products. Pleasant and helpful sellers. Good value for money