Castorama Reviews

I have been to locks, locks and very very few handles, so to speak, is everything you need in Casto?

Like many Castorama superstores there is everything but the only complaint we can make is a lack of staff to inform. Prices are similar to competing brands.

Extremely disappointed
Purchase of a composter for delivery 2 hours in the casto car park.
They bring me the product and its invoice
I point out that the product and broken no problem we change it!
The guy leaves and comes back telling me we're out. And tells me you will have your product when the store reopens.
And puts on the invoice product not delivered without stamp of the store.
And the big surprise on my account he put that the product was delivered to me. With a wait of more than an hour on the parking bravo casto for the respect of the customer

been delivered.

Store brico nice and well stocked, now we must recognize that at Casto, there is not all that is needed. The sign is at a low price so do not expect to negotiate the slightest euro, even on a product they want to get rid of or liquidate stocks. Nice staff but can do better.

Staff available and smiling. Not necessarily cheap and no particular piece. Loses a star because too many prices not displayed.

Void, void, void, empty aisle, corpse of cardboard everywhere, no input / output management in relation to the covid.

Today I have an opinion on this store ... Ras le bol of this store!
Never seen that ... quality of service in free fall for quite some time ...
Some time ago, I'm going to look for screws ... screws to Casto, it must not? Nothing more in the radius ... than extreme sizes ... I see the advisor who says to me "Ah..ben yes, it's been a few days that we have nothing, it will return in 2 weeks ... we change everything ... so more screws "... in a store like that! It's crazy!! I spend on the little (no stock) on some flagship products:
* Insulation ... (more glass wool in 160 once ... plus a roll ... no delay of replenishment !!! (30 rolls Bondues this day the ... the guy told me that regularly he had to depanner them for lots of stuff ...) ... and I pass on the very bad advice on the product to ask between the chevron ...
* The placo !!! Even on some dimensions of placo !! The placo brands are changing ... and of dubious quality when the recognized brands are out of order ... (I bought a dozen plates in 60 1 month ago ... with the cut, not dry! !!!! Of the m ....!)
As for the storage / cleanliness of the yard materials ... Never seen something like that ... dirty ... pieces of broken products ... (they have improved very slightly for 2 months ... very slightly huh ....).
Just this week I am looking for a range / color of paint, break.
This AM I'm going to look for the reinforced joint tape to placo ... "Oh it's true, it's been a while that we have more .. I do not know when we have ...." product like that thin !! And it's called DIY sign !!!!
I was going down because it's on my way ... finished! I will get 10 more terminals to go to Bondues (Where the yard materials is nickel, with stock ... or advisors give the right advice ... or products are available .... I do not know that of Hellemmes ...) if I have to go specifically to this sign otherwise I will go elsewhere ... basta !!!!
Is there still a pilot at casto Englos?!?!?
(If I read at Google in California, can we not put a star at all on certain opinions?)

Fairly complete DIY store, but sometimes things are missing, so you have to go to the competitor at V2 ... Unlike the competitor of Faches, the sellers are available but assaulted ...

Sufficient for the purchase of small DIY material ...
Mediocre equipped kitchen service because
Staff do not know their products well
Old and new range in some stores but not everywhere, we don't understand a thing ...

Good for troubleshooting but beware of some prices that are out of the ordinary

Well stocked and quality DIY store that we have never been disappointed with.

Thank you for your welcome and your wise advice.
We will be back with pleasure.

Very nice nice good advice like this you are super good clip

There is almost everything and a well-trained sales team

Can not have a seller the only one of the department is busy with the same customer for 40min. While they are a good package in the main aisle to do nothing. So we leave without anything.

No price anywhere, when you find someone it almost runs away from you. Articles
Soidant available in withdrawal have given you the paper, get it down to not available. Three assets in 1 week and in worse time to take them back. In 10 years of business, I have never treated my customers like that.

Seller in good faith, genuinely willing to help, even if it means encroaching on the closure.

We are very well advised.
Thanks to Abdel (painting department) for his advice and kindness.

Wishing to buy a worktop for my kitchen, I went to the English store on 7/3 at 7:30 p.m. I was shocked by the dislike of the person in charge of this department. I asked several questions since I needed a work plan. No doubt that I was annoying this person. Very very bad customer experience, so I'm going to change brands and be careful not to spend 1 at Castorama. No will to sell me a work plan, it's really deplorable.

Choice and availability of products, which is not the case to find a consultant. The wait at the checkout is sometimes long. To avoid at the end of the day (damage) and the noon ...

The site is not updated, the object which was supposedly available in store, does not exist and is not possible to order it on the internet directly on site (swimming pool shelters at 205 !!!
Yet it was not the time that they missed .....

Magasin propres
Vendeur aimable

General store we find everything. Better quality than low cost style brico pipo

Customer relationship 0.
Product order, it is only shipped on the day it is to be collected.
Unable to reach a manager on the phone. Limit we understand if they close

Difficult to have a seller, Leroy Merlin is superior

He really doubts the customers because he regularly changes when they want their range of products so when you want the bag it is no longer possible. We must really focus on small businesses.

2 good points: close to home and the utility rental service rather efficient.

On the negative, bcp to say ...
Store constantly poorly arranged and badly restocked rays (especially in carpentry).
Big problems of price displays, lack of labeling, which causes a monstrous queu at the checkout even in low attendance and advice in overflowing radius.

Lots of deteriorated items in stores.

The queu, the queu and still the queu .... not to mention the Saturday ... in court materials I happened to queu stant sometimes 1h! Never the second outside box is open! But why ?

The staff is very competent and pleasant is unfortunately hyper jaded ... and it feels!

I spent tens of thousands of euros at casto englos ... but just because they are the most accessible to me.


In short store in distress ... saved by its catchment area.

It's my favorite place too bad we have to go so far and we don't get good deals at good prices

well-appointed place especially in bathrooms like at home

Sellers prefer to chat with colleagues, sometimes giving the impression of being disturbed. Very disappointed

Very good sign
Very nice and professional very satisfied with good advice. Bravo!!!!

Thanks to the bati bois team. Very professional.
Mr annouh at haubourdin

The sellers are very good and found what we are looking for

Very large choice and very competitive prices. Staff available and very cordial.

We find what we are looking for and we are also well advised

Very disappointed.
Yesterday we go as often to the store englos. Bathroom ray I wait a long time before 3 sellers stop their conversation. I ask 2 items the seller tells me that one will be promo the next day and the other can be. Super I'm waiting so this morning I go back to the same department and no promo I'm told that now prices are low all year so more promo ....
Thank you for lying to the customers and make them move for nothing ... I left everything and that's for sure I will not go back. Too bad I have to put a star

Very good value for money product available impeccable welcome
Always good advice

Very good advice from the staff large shelving a lot of choices on and about to find happiness

Thanks to the garden department manager for his good advice. Recommendations.

A simple package of screws with nut size M3 X L30 = not found.

For a big brand it shows a lack of supply.

Not at "Casto", there is not everything you need.

Not to mention the reception of the saleswoman who was freezing!

A little disappointed for this time! .a remake to confirm or not!

Too bad, no other choice than Legrand in switches and electrical outlets.

Nickel service especially with Sylvie in the storage department

A day more placo, the other day more amounts, once more bells, more circular saw, more machine to upholster, more screws to placo more ... it happens too often to Englos! as if the baker was telling you at 9 am "sorry there are more breads sir" I am told: it is the fault of the new software, everything is automatic,! What's the use of the department manager? It does not matter to have coffee on Saturday morning or orange juice, the customer wants a very simple thing: fill his shopping cart and go do his work. You lost me and I am certainly not the only one, react because the day when your biggest competitor will arrive at - 10kms it will be too late, cordially

Instead of honestly saying that they do not have the part I'm looking for, the salesman told me that the whole piece is broken ...
Never again!

I just redo all my bathroom (shower, sink cabinet etc ...) so I had a lot of equipment to buy. Living near casto, I went there several times. So the observation is the incredible lack of equipment. And it is not that the material is not referenced, it is that the radius is empty. In photo the wood beam where I was looking for cleats of 34x34 or getting closer. Empty radius! But it was the same for plumbing fittings, elbows for evacuation, for hardware, and even for 249cm plaster rails and uprights in 48 / 35mm! So there was still crazy, plus a single amount in a standard dimension, never seen that. And when we ask sellers: "Oh yes, there is no more stock, so it's on order". Yes except that I need the material now. So I took the road and went to the direct competitor, where I could find what I was looking for. In terms of price, it is a bit expensive but is what the big competing brand practices. In terms of quality, it stands but I will also say a little below the competing brand (I sometimes have to replace low quality hardware, especially hardware). On the other hand at the level of the returns of unused products, no problem casto does not make difficulties. A yes, especially do not buy the first price shower tray at 105 which is 15cm thick. I brought him back. Horrible finish quality, rounded corners, random dimensions (2cm of difference between the width at the base and the width of the top on a dimension of 80cm ...) a cat. At the level of sellers, very mixed. A first in the plumbing department that tells me that Teflon will not improve at all the tightness of a fitting ... humhum. A second to whom I present a cleat wood without reference, and that tells me that in fact this wood is not for sale. In fact, it is the suppliers who give them. So he pulls me a reference from his computer and sticks me on the wood to sell me. Super, a wood that they got gratos and they make me pay. Incidentally, he did not hide his disinterest for the questions I asked him. In short, I drive 15 minutes more, but I am rarely dissatisfied in the other sign.

Not great I have bought a brick partition door the seller m not say that there was an optional trim kit.
Result 1 month waiting

Contactless ordering and withdrawal!
Obviously the product is not available. Obliged to travel to get reimbursed

Nil nil nil. I arrived for the store opening at 9 a.m. with my list of 3 references spotted beforehand on the Castorama.fr site and indicated as in stock at Englos.
I can't find them on the shelves. I ask a seller, who takes 15 minutes to find his colleague from the department concerned. The seller takes 10 minutes to start his computer system and then tells me that the items which I give him the references are stored for collection because they are too large to be put in store. He takes another 15 minutes to join his colleague to check if they are really in stock and in reality nothing is available! I finally lost 45 minutes on the spot, left empty handed and made the trip for nothing. Even if I have the castorama loyalty card, I throw in the towel and I will go shopping at the competition, which I hope will have equivalent items and will be much more efficient and cordial to take care of its customers. ..

Pleasant sale but no follow-up or response of the delay of more than 2 weeks for the moment ...

One of the best Castorama in the area. Saturday is very busy. I appreciate the course of materials