Castorama Review

Big disappointment, the store is clearly not very tidy, it is difficult to find what you are looking for and many references are not in stock which forces to go see the competition. The staff is mostly unfriendly and seems to have forgotten the meaning of customer service. Fortunately, some passionate sellers raise the bar.

Rarely good or bad surprises.Prices often high that deserve a better accompaniment by the staff who often seems occupied with more important things ...

Several products announced 2 times cheaper than their price at the checkout, deplorable attitude of the staff that finds it normal.

Bon jour casto ... if you want to know more ... do what should have been done a long time ago for x mails and complaints addressed unanswered .... not to mention that no one answers the phone at your home. . believe that the covid is caught by answering emails and picking up the phone!

Staff unable to give the correct date of delivery of an order. And impossible to reach any responsible

Pleasant staff and clean store. A lot of choices ...

I can not find this awesome shop
I have already given opinions and especially for a parking problem

Many people without mask, and the distances between individuals nonexistent. No one from the store to enforce. It is the grand bazaar. I do not return to the establishment under these conditions.

Masonry tools like trowel and LEVEL to bubble, not too expensive except wide adhesive tape is much cheaper elsewhere

Very nice diverse sellers not stingy of advice ..of pros

Very large choice of prices and quality for indoor and outdoor DIY as well as for any site. Parking access not the easiest for long vehicles and no terminal for electric vehicles. Website not at all up to date in terms of available quantities ..really painful to have to do 20kms for nothing

Not always well advised and oblige to come back and we give you a credit

Excellent reception and very good advice to the lighting department.

Loyalty card refused at checkout, loss of 5%. Next time, I will buy on Amazon.

Not very well received by the kitchen advisor today whose first name begins with a B. We had an appointment to make a tailor-made plan together, he was very annoyed with each question I asked to ask for details, the exchange was very short but ultimately very unpleasant. I had the feeling that he wanted to get rid of me very quickly, he absolutely did not try to understand my project or meet my needs.

Apparently, I'm not the only one to go there this Sunday, April 7, 2019 for nothing ... Store close. Castorama, professional to the end it looks!

No one after an apple to check the fence panel available advised garden tells us yes available quantity 11 arrive on site 5 minutes after nothing is in stock or are pass these panel the seat of Casto should control the stock I think no excuse finished for me casto go Leroy Merlin

Staff attentive and attentive to our very satisfied request

I looked for a seller for a long time. Once having found it, I think I bothering this gentleman. Pity. I bought the same product from Leroy Merlin. More listening and best advice !!!!

Very pleasant and well-appointed store. Too bad the advisers are so few and difficult to find.

What a pity such a beautiful store with a lot of choice and unpleasant outside cashiers and who spends more time on their mobile than dealing with customers

After several returns from my karcher the manager of the Sav offered me a credit (the product was more than 3 years old) on the other hand responsible for the department in store not top !!! shame because the experience had been conclusive so far

I give 1 star because we cannot put less. Clearly zero store: no one is available on the shelves and when we manage to have someone, we have the feeling of disturbing, impossible to reach them on the phone whatever the service requested (reception, floors, kitchen) ... move 4 times for a kitchen estimate so that I am told that for 4,800 the boxes are empty and that cooking is, I quote, a walk, an adventure . A person called me back 2/3 months after the quote to find out where I was in my project. Already, it was not she who received me because she had forgotten the appointment, she was not even aware and had the nerve to ask me how the appointment went. I am uncomfortable for them, sincerely. I prefer to go further but to the competitor to be served and advised correctly. TO FLEE !!!!!

Unspeakable withdrawal service. Order ready on cart and Miss at reception abandons the customer in the middle of the transaction to take care of the next person and then return full of morgue. Large DIY stores are not lacking ....

Good place to do DIY shopping. Clean and personal store available to guests.

Many people, sellers do not know their goods and we wander left and right without knowing.

Lots of reference
There is bound to be happiness

Arrived at the cash desk no hello nothing just "store card" on a very dry air if she does not want to be there she stays at home !!!!

Department store, lots of choice, welcoming staff. We have been well informed, and have found what we wanted.
I recommend

Today I am buying a glue gun labeled in the department at 18.90, at the checkout it goes to 30.90. I will therefore check it myself and ask an advisor who tells me that it is a labeling error and to go to the reception for the refund of the difference. However, at the reception there is no question of it because it would be worth giving me a discount and at Casto it is not the procedure!
Unbelievable, I nevertheless thought that the displayed price must be the price charged at the cash desk. I am extremely angry as it is an obvious error of the store which is not able to enforce despite the evidence.
For me it's theft!
At Casto there is everything you need, but certainly not the commercial spirit
Congratulations to you

Good shop and good seller especially at the tooling departments

A department store with everything you need for the inside or the outside

Very nice store and very good advice and a lot of choice for work and garden

Clear store, Casto products with good value for money. The only negative is to find staff for information and by dint of searching we leave empty handed.

Very good reception of the entrance of the store.
In the lighting section, I have been advised by kind and competent professionals. I am satisfied with the purchases that have been advised (this has 2 times)

Once is not custom, great customer experience in the tooling department, friendly consultant, knowing his products with a real interest in my project. Hoping to have the same in other departments ..

I had a plumbing problem. The person I met in the department helped me out and also saved me money by locating a part of the room I had brought back. The adviser of this department is on top. I know where to come back for another problem like this

Difficult to find a counselor available
Resumption of product without receipt impossible!
Still progress to compete against Leroy Merlin!

Be wary of prices displayed and those on the receipt

Unhappy, 2 sellers in the very unpleasant dressing department , fortunately the decoration seller was very pleasant, he even apologized for the behavior of his colleagues.

What an adventure today on September 30, 2019 at 10:00.

I was looking for 7 steel bars of 1 m (there were only 4 on the shelf), stooping to take a picture of the bar code and call the store to come home because I did not not too much time.

On leaving the guard calls me to tell me that I had taken 1 meter in the pocket.
I told him that I did not have a meter and that he could search me ..... he insists on: that I had 1 meter because he had seen on the screen ... I asked him to I searched again ... I returned the pockets of my polar to show him ... it's stupid there was no meter.


To confuse a mobile phone and a meter, you have to be really very talented ... it's time to change channels so that it's less boring.

We feel suffocated in this store. The spokes are very narrow. It's not easy to drive around with damaged shopping carts ...

Very good super friendly advisor I even took the subscription card see you soon

Runs materials very good but some prices are high in the store

Less interesting than before ... less attractive prices, less choice ... completely changed Paintings and expensive since