Castorama Reviews

Announce open Sunday October 30 move for nothing grr close at 9:20

At Casto there is almost everything you need. I like to walk around and find what I need

we find everything we need. Very available and friendly advisors like hostesses

This type of shop is not optimal for spare parts. The choice is qd same militancy

Sellers unfriendly and do not control their subject.

A terrible tail at the cash register
Priceless items
Lack of products on the shelves

I'll let you conclude ...

Problem of stock, personal not always pleasant and competent
Fortunately for Casto, there is no competition in the sector.

Very nice address for us enthusiasts of DIY and equipment for the whole house

A large part of the consultants are incompetent and others are, in addition to being competent, are very helpful (especially in painting).

You have a painting question run to see Abdel c the god of painting

Scene somewhat peculiar this Saturday morning around 11am, a group of employees (confirmed) mocked very loudly of one of their colleague of African type and who seemed to begin who could not write a word on a cardboard. They spent several minutes spelling the word "laughing" between them. The other employee did not seem to take it at all in a tone of humor. Maybe not much but objectively it was not at all serious and limit limit

I found the article I wanted quickly with good advice from the person in charge of the department

Sellers not very enthusiastic about the idea of answering you ... Difficult to get good advice. They shorten the conversation and leave by turning your heels !! ... Not pleasant ... Internet site poorly made, with deficiencies (absence of details and technical files in PDF, lack of important data on dimensions articles ...)

I had to deal with a saleswoman who listened and who knew me, perfect.

Good store but very difficult to have a department manager to direct you in your choice

Staff rather nice and competent but a pity that many references are missing! For example on the spots and appliques, on the few selected references, all were out of stock or in stock very low, not practical when we need several at a time.

But where there are, but where there are ... The conseilllllllers

An afternoon lost for a mid-range kitchen faucet, made in China sold for 37, but which in reality does not work

Taking head in the box promo on the shelf that does not go to the box, responsible for the department that does not even move and refuses without explanation thankfully the manager of the cash phone to these customers in case of conflict, in the end I did not buy anything and left the goods!

Hello
Do not ask for any information if you want it served

Disappointed. The pro inform poorly. We were sold a mirror illuminating at 250th without us specify that there was no switch and frankly the finishes and connections are more than deplorable so for 250th ... thank you ... well I wanted to leave a comment on the product and hop removed .. super procedure .......

The shelves are not in a hurry to take care of you. We do not dare to disturb them to ask for help to find an article. The cashier team is very smiling and kind. The store has no competition in the area of Englos: shame because I would certainly go elsewhere ... Concerning articles and rates, nothing to say.

EXTREMELY DISAPPOINTED.
We bought a stove and its installation at Castorama in August 2019. We paid the total (4000 ) on 10/08. We were assured that everything would be done before the cold weather arrived, but far from it.

At the signing and payment, on the 10/08, we were informed that the craftsman was on leave and we had to wait for his return on the 26/08 to agree a date of installation. Having had no news, I called many times the service pose (who never answer the phone, why not rename "service PAUSE"?). When I finally get someone, my interlocutor informs me that the craftsman does not work on Saturday and I promise that it reminds me on Monday at the first hour after having agreed to an appointment with him. She still leaves me her number.

A few days later, having no news, I decided to take things in hand and call me even the craftsman who gives me a appointment a month later, 16/10. I must then call back Castorama (10x at least !!!) to agree on a delivery date, the day before the installation.

On the day, the delivery guy wanted to leave the stove on the sidewalk and let my friend get by! Finally she insisted and helped him to transport him to the salon, part of the facility. In the evening, at 19:30, call of the craftsman: he says that the pieces did not arrive at the right place and that the pose can not be done the next day. We have to wait for the pieces to arrive for a new appointment. At the end of October, we had removed a radiator to free space for the stove, we were cold ... The day off taken the next day is lost, too late to cancel.

I call Sebastien service pose, who told me that the parts were out of stock! So who to believe? Would not we care about us, knowing that on our side the bill is paid for two months already? He assures me that he is doing everything necessary to ensure that the pose is fast. We go on holiday 10 days in late October, we wish that the stove is installed as soon as possible when we return. I ask him a commercial gesture, he said to me "we will see after the pose".

After insistence, I managed to convince the craftsman to move an appointment with another client for the installation to be performed on 13/11, this time successfully. Otherwise, we could still be cold until 27/11!

Meanwhile, the stove still in its box held a month in the middle of our living room, taking up all the space and making any reception impossible.

We went to Castorama on Saturday 16/11 to ask for a commercial gesture, given the time lost to take the steps for them (serious lack of follow-up of client files!), Necessary days off, and money spent unnecessarily (we had to buy a backup electric heater, very energy-intensive and therefore expensive, to heat us). In addition, a guaranteed month is lost since the stove was delivered a month before the installation ... Sebastien received us with a smirk and mocking that I really did not like. He noted our request for a commercial gesture on a post-it, and made sure to keep us informed. Since, no news. I doubt that we will not have a dime in compensation, and that is surely why the sign makes sure to cash the entire amount to the order, not a down payment and the balance at the end Works. Thus, we have no means of pressure.

I am not surprised that the group is in financial trouble. If this process is repeated with all customers, if their satisfaction is not assured, how do you hope to retain?

We have work in progress including a kitchen, which we thought to order at Castorama, but in view of these events we prefer to flee, which I advise you to do also.

Staff much more cheerful and helpful than Casto Bondues and whatever the crowds

Many breaks and no one present to inform the kitchen department.

Many choices in this great store located in the auchan englos commercial area

Great employees to educate you on what interests you

The departments do not all have the same speeches: possibilities to book and take advantage of the 10% in advance because delay in the order: some say yes. Others are not. We sometimes have the impression that we are disturbing. I have several times asked for advice on a product and I have had the answer "there, alley number X, you will see". Great customer service ...

Always been well advised (do not hesitate to ask a second seller if the explanations of the first you seem a little expeditious) 5 stars attributed to a seller parquet who does not hesitate to make a demonstration in the aisle in summary am very satisfied with service rendered.

Bad staff always busy there are always things out of order blah blah

Good store for DIY but a little expensive on some products

Always good deals, and good products, very friendly staff on top of all the castorama I have visited. Very friendly and helpful

A casto there may be all that must but very expensive the same product at Leroy merlin 10euros less than at casto

In general friendly and competent staff, little waiting at the checkout.

Effective advisor not necessarily seeking to sell the most expensive ....
Give additional information even if we did not ask them
Really complete choice ...
As for prices, as my grandmother said:
You have to have the means to buy cheap ...
So the first prices made in China that last 3 days ...

Lack of seller salesman a little unpleasant and at the checkout not fast

You can find everything there. Sellers are not always easy to find and the advice is rather limited.
Finally, opening at 9:00 am in the morning for a DIY store, I find this limit especially when you want to start a big site at home and go get the materials the same morning.

Store and after-sales service which is not seriously impossible to contact them always rings busy or hangs up to certainly not be disturbed.
unbelievable but I will therefore have to travel, this is not very commercial.

Product exposed and no longer in stock !!!! Not advise top. To avoid !!!!

Search for a small swimming pool after having consulted on the website the available model selected in limited quantity!
In the store nothing or rather 4 mini models!
The choice is lamentable !!!

Scandalous. Apart from the light department saleswoman who knows how to provide information and support for an exchange, at the reception you have to manage to find a seller and this twice, when finally a simple call was enough and you are made to understand that you are abusing when you refuse to '' go back a third time. Ashamed. 0 pointed

It has become my favorite store.
However, I am not a great handyman and I will stay there for hours watching, learning, and understanding.
Thanks to this store, I have mounted a complete staircase, reinforce furniture with brackets, and then isolate my attic with different materials. There is still plenty to do. I will go back tomorrow and after tomorrow if needed.
And for the prices I compare with brico deposit, the first prize is at the same price.

Un immense choix pour le bricolage jardinage ...mais un peu cher parfois

Efforts remain. Always run or be very patient or strategist to find someone who can provide you with information.

Too bad there was no salesman at the paint counter we waited 15 minutes without anyone coming to ask us if we needed something qq
We left and chose a painting as close to our desires as there was no one for the one we had chosen

Easy access, friendly staff and well advised. Well stocked shop you can find happiness. I am an occasional handyman I always found something to meet my needs.

Problem on the luminaire purchased.
And in addition false advertising about the possibility of paying via gift card

Relatively large range, staff fairly easy to find and pleasant. Average rates.

A lot of choices.
Too bad there are not more salespeople on the shelves for help or product information

We bought a range hood with recyclable cylinder t8, mounting no cylinders, went to the store, no cylinders on the shelf, ordered, must wait 10 days! on the other hand we found in Casto Bondues, there were plenty! Why ?

No !! The crate for disabled and pregnant woman opens only at Christmas? Being pregnant and a client this summer I never saw it open, the sellers give bad information, and the same for the cashier, he would need a lion to be more motivated, I would not come back this time

Super store welcome and very friendly for indoor and outdoor work

While the sign sends its customers an email indicating that to "celebrate his birthday the Castorama Store Englos will be open Sunday, April 7, 2019", we are finally a few dozen customers to find us in front of closed doors! Hallucinating!
That says a lot about the seriousness of the brand, and this store!
A round trip for nothing, Castorama Englos, I would not go again!

The adage that says at Casto is all there is, is not a lie there is really all you need.

Hello, so I placed my order on March 30 and I only picked up my order today. Having received no news, I myself moved for the first time after 4 days but I was asked to wait again. After 18 days still no news when I had to receive a contact after 48 hours as indicated by email.
My order once received was perfect but no word of apology or commercial gesture was presented for such a long wait ...
I am disappointed and I do not advise.
cordially

Mixed. Friendliness of some, disagreeable to others. Knowledge of the products for some knowledge of the trade but not of the product for others.

To unload a disagreeable welcome they take you from high. Without a truck, no merchandise has been forgotten. Still a store or that I will not set foot as customers. When you see that you can't even imagine inside.

Mostly pleasant advisers. Choice even if impossible to order items from the web (?)